Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174019
Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and ValueClick Media - t...
Top of Form Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and...
Thanks for your interest in Conversant!Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - ValueClick Media, Greystripe, Mediaplex, Dotomi and Commission Junction - to launch and lead t...
Looking for candidates to fill part-time position in Macon, Georgia. Responsible for initiating calls to potential clients using a prepared selling script. Promotes fund raising for a National Organization. Job environment is call center. Must have professional phone skills. Business casual dress. 20 hours a week Pay is $9/hr...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Job Description: We are currently seeking an experienced Administrative Assistant/Data Entry for a growing, fast-paced Medical company located in the Sonoma Co. area. The ideal candidate will be responsible for Administrative duties along with data entry into the new system the company will be implementing. Essential Duties: - Provide administrative support to management staff. - Assist in pre...
Summary Build deep relationships between the world’s premier publishers and other strategic partners across multiple platforms, including display, mobile and video. Acquire partners through the business development process from cold calling to closing. Expand the reach and quality of Conversant inventory and audiences, maximizing value for all constituents driving substantial advertising revenue ...
Thanks for your interest in Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion to launch and lead the Age of Personalization. We offer what marketers have dreamed of for years -- a single platform t...
Success! Powered by the Sun! If you’re looking for an opportunity that can really take you places, you’ve just found it At Sun Loan! NOW HIRING Customer Service Loan Specialist Gadsden, AL At Sun Loan, we know that customer service is the key to our success. We also know that the best way to make our customers feel appreciated is to make our people feel appreciated. That's why our culture foc...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
This position is a direct-hire opportunity with one of our clients, a global financial software company. You will work as an experienced member of the client’s Loan team to advise and troubleshoot questions and concerns raised by members of the global client base in respect to the accounting aspects of the Client’s Loan application (Bi-lateral commercial lending, loan syndication. participation, t...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
Teller-Member Service Representative At CommonWealth Central Credit Union, we serve the financial needs of more than 35,000 people who live or work in Santa ClaraCounty. We are seeking candidates who share our values and commitment to providing quality financial and related services to the community of Santa ClaraCounty. We are currently accepting applications for Full-Time Tellers at our Morgan ...
Success! Powered by the Sun! If you’re looking for an opportunity that can really take you places, you’ve just found it At Sun Loan! NOW HIRING Customer Service Loan Specialist Attalla, AL At Sun Loan, we know that customer service is the key to our success. We also know that the best way to make our customers feel appreciated is to make our people feel appreciated. That's why our culture foc...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Description Internet television is at an inflection point. New technologies and businesses are rapidly evolving and reshaping how we watch TV. We are the future of streaming video, a pioneer in internet-delivered television, mobile access content, and web entertainment. We are seeking a Customer Experience Manager to join our Denver, CO - based team. This is an exciting position in a fast moving ...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...

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