Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186437
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in and around the Jackson, MS...
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in Oklahoma. &PMON Required...
PART TIME CALL CENTER REPRESENTATIVES NEEDED! Call center in Lakewood is looking for 2 reps. No Sales. Outbound political surveys. Pay is 9.35/hr. Ability to speak clearly a must Basic computer skills Need to be available Monday - Thursday from 2pm - 9pm and saturday from 9am - 4pm. Previous experience in a call center environment a plus. CORESTAFF Servicesis an Equal Opportunity Employer - ...
Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution. KEY RESPONSIBILITIES: Receive inbound calls, email, web forms and voice mail Provide help desk support for mobile technology (trouble shooting, activations, refills) Doc...
Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution. KEY RESPONSIBILITIES: Receive inbound calls, email, web forms and voice mail Provide help desk support for mobile technology (trouble shooting, activations, refills) Doc...
Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution. KEY RESPONSIBILITIES: Receive inbound calls, email, web forms and voice mail Provide help desk support for mobile technology (trouble shooting, activations, refills) Doc...
Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution. KEY RESPONSIBILITIES: Receive inbound calls, email, web forms and voice mail Provide help desk support for mobile technology (trouble shooting, activations, refills) Doc...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Having Trouble Viewing This Job Posting? Here is a text only version: Champion Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
This position is located in our IA, West Des Moines facility **THIS POSITION IS LOCATED IN WEST DES MOINES, IA ONLY(Telecommuting is not an available option)** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer servic...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Company Confidential COLUMBUS, OH, 43215
SERVICE REPS START IMMEDIATELY FULL TIME, TRAINING PROVIDED AVERAGE $18-20 avg. per hr. Call 614-388-9264 This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
HAIR STYLIST FT/PT for established Salon in GC. For information Call Diana: 614-875-4540 This listing brought to you by ThisWeek Community News and www.columbusjobs.com/monster....
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...

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