Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172626
Randstad has exciting customer service opportunities for a Pharmaceutical Research company in the East Indianapolis/Greenfield area. Working within a call center environment, the Customer Service Representative will be responsible for helping patients or providers access needed therapies. Additional position responsibilities include, but are not limited to: - Supporting the operations of program...
Duties: Answer all incoming call to the credit union. Must be able to present, explain, and problem solve deposit accounts, loans, automated services, ATM/Visa Debit cards, and HPFCU credit cards. Responsible to conduct research, perform file maintenance, and communicate with third party vendors. Requires knowledge and cross selling of the features, benefits and uses of all credit union products...
Doherty Employment is seeking candidates for a client in downtown St. Paul. The position is contract with room for expansion, based on performance and workload. This is a great foot in the door to the professional world as this client is in the Financial Services industry. Position: Customer Service Representative Department: Group Customer Service and Technology Date Needed: Monday 12/29 start...
We are the #1 real estate office in the New Jersey MLS. We are looking for a professional, friendly, and forward-thinking Agent Services Coordinator who will oversee technology training and aid in the onboarding process for newly hired real estate agents. What you will do: Teach Technology - Conduct training for newly hired agents both individually and in group settings - Teach agents on CRM, ...
MTM is the true pioneer in the transportation management industry and continues to grow even in these troubled economic times. Our company manages transportation programs for state and county governments, as well as health plans. We solve quality and cost issues while providing improved access to non-emergency health care for the elderly and underserved. We do not own vehicles but instead contract...
Company Confidential Glenside, PA, 19038
Looking for highly motivated and positive individual to serve on our team. This individual must possess strong organizational, customer service and time management skills; high attention to accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. This individual must be highly comfortable speaking with our current and prospect...
Job Duties: - Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures - Responsible for guest relocation of hotel accommodations - Escalated Issues: Credit, Stop Sells, Closing Allotments,etc - Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications - Book/change/c...
Overview: Hearing Aid Customer Service Specialist Company Overview: Are you looking for an exciting new career in a growing industry? Do you want to make a difference in others lives? Would you like to become a member of the best in the industry? If you've answered "YES", then you need to speak with us at the Miracle-Ear Academy Recruitment Team Miracle-Ear is the name Americans have trusted f...
Newspaper Home Delivery Management 15-25 Hours per Week Earn $13 an Hour The Akron Beacon Journal is seeking a dependable, responsible, self-motivated individual to work as a part time District Manager. Duties include supervision of independent contractor newspaper carriers, distribution center management, and customer service resolution. This position involves physical activity, including sta...
ENTRY LEVEL SALES POSITIONS OPEN-HIRING ENTRY LEVEL AND EXPERIENCED REPS NEW OFFICES OPEN Excelerated Advertising Solutions has expanded and has quickly become of the fastest growing and most successful advertising firms in the Northern Utah Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. WE WANT TO DEVELOP THESE ENTR...
PMCS is recruiting a Support Technician II for a client in Washington, DC Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning...
Membership and Retention Specialist Be part of a new and dynamic sales and retention team where you will have the opportunity to apply your consumer membership expertise to our base of customers As the Membership/retention specialist, you’ll be working collaboratively with marketing, operations, editorial and technical stakeholders across The SF Chronicle, SFGate and Hearst newspapers to deploy ...
What Drives you? Career paths with opportunities to learn vital roles and skills? Meaningful work in a stable, promote-from-within organization? Professional satisfaction and helping others? A workspace that is dynamic, fast, fun, and challenging? We share your drive. At DriveTime, we're committed to providing you with a clearly defined career path that will allow you to go as far as your dr...
Manpower is currently recruiting for English/Spanish speaking Customer Service Representative for a customer located in Northern Palm Beach County. Handles both inbound and outbound phone calls to consumers wishing to schedule an appointment with physicians and consumer service providers around the country. Fast-paced, positive and fun environment - looking for candidates who understand the value ...
Adecco is now recruiting experienced Customer Service Reps in the Johnstown area! Duties: Inbound and outbound phone calls to verify information with customers, document conversations and personal history for underwriting purposes, excellent written and verbal communication skills required, and accurate data entry skills. Long term temporary position. Must be flexible to work between the hours o...
Solenis is a leading global manufacturer of specialty chemicals for the pulp, paper, oil and gas, chemical processing, mining, biorefining, power, and municipal markets. The company’s product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operatio...
If you are a self starter with the desire to excel, we have an opportunity for you in the expanding field of wireless communications. We are in need of motivated, results-oriented team players in our Springville location. The ideal candidate will: Possess high ethical standards Enjoy assisting customers with product, service, and billing questions Have the ability to identify, troubleshoot, an...
This position requires interaction with customers to provide information in response to inquiries about products and services and to handle and resolve different situations. Requires strong computer knowledge (Microsoft Office - Word, Excel, Outlook), Internet research skills, flexibility, excellent interpersonal skills, ability to work under minimal supervision and ability to be trained in diffe...
Claims processors needed in Daleville, IN! This is a 2nd shift position, Monday to Friday, with possible overtime. Must be flexible! We welcome highly dependable and motivated applicants. To apply, go to www.manpowerjobs.com today! Must be able to pass a drug screen and background check. Testing is required....
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...

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