Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 184319
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
The Customer Service Representative (CVE – Client Value Enhancement Executive) is responsible for providing our global clientele with outstanding customer service and post-sale retention support. We are looking for a personable team member to maintain professional client relationships through inbound and outbound contact via phone, email, and web-based communications. The CVE will serve as a custo...
House of Schwan, Inc. the Anheuser Busch Distributor for Sedgwick County Kansas is looking for a night service representative to deliver our products to local Quik Trip stores. Candidates must have a good driving record and must be able to pass employment physicals and drug screenings. We would prefer applicants with a CDL Class A driver's license but will help qualified candidates with testing. D...
Entry Level Marketing Communications Assistant MAJOR RESPONSIBILITY AREAS Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Discovery of strategic business opportunities through cross function collaboration with sales, HR, etc. Marketing opportunity for revenue Provide product/service support in order to establish proper chann...
Job Description We are currently looking for motivated, energetic, committed and customer-focused individuals to join the WSB team. As a SEASONAL Customer Service Rep, your responsibilities include providing professional, prompt and exceptional customer service, in addition to promoting and cross-selling the Bank's products and services. Other responsibilities include executing customer transact...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...

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