Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174105
Adecco is currently assisting a local client in their search for multiple Customer Service Representatives in Rochester, NY. This position is a direct hire opportunity and will serve as support; servicing customers of leading companies. In addition to your hourly pay, you have the opportunity to earn extra $$ in commission on certain programs. If you meet the qualifications for the customer servic...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
The Product Support Technician will join a fast-paced factory support team that offers telephone support & onsite field support to our customers. Willingness to travel domestically/internationally is a must. Strong mechanical background, knowledge of electronics and hydraulics, ability to read schematics also required. Applicants should have strong communication skills, flexibility, & ability to m...
Intersystem Coordinator To work with child serving organizations to assist with planning coordinated services for families in order to maximize resources and supports and enable children to be cared for in the least restrictive environment possible. Qualifications: A bachelor degree in social services or related field and a min. of 5 years of exp coordinating services for Youth 14 - 22. Master...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
One Resource Group An industry leader seeks Case Managers Case Managers successfully process insurance applications from initial receipt through issuance. Case Managers have a solid background within the insurance industry and are capable of handling a multitude of cases while maintaining a positive "can-do" approach to the position. These are highly visible roles and directly impact company re...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Now Hiring!!! Full Time Collectors and Support Positions We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Acti...
Description: Now accepting applications for future classes! You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Customer Service Advocate for UnitedHealthcare, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look ...
Company Confidential Altoona, PA, 16602
*TOP JOB* NOW HIRING ALTOONA IMMEDIATE OPENINGS FOR SKIN CARE SPECIALISTS We have 15 immediate openings for Skin Care Specialists. You will be responsible for assisting customer with choosing skin care products designed to meet their every day needs. We are looking for individuals who are motivated by negotiating sales and providing outstanding customer service by building rapport wit...
Dow Jones & Co. Job Function Customer Service & Support Job Locations USA-NJ-PRINCETON Job Description: For someone with a truly can-do attitude and a passion for helping people, we offer a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. We are looking for candi...
FT & PT Counter Help (Start Immediately) Swan Cleaners is now hiring for FT & PT counter associates. Entry level position that can lead to a management role. Great opportunity to learn about cloths and fabrics, clothing care, cleaning procedures and customer service. Enjoy good weekly pay, flexible hours & free dry cleaning. Apply at: 8310 Sancus Blvd. (43240), 3106 Kingsdale Cntr. (43221), 5511 ...
Pharmcare OK of Enid has an opening for a Full-Time Pharmacy Technician Competitive wages and benefits. Send resume to ***** This job listing brought to you by The Enid News & Eagle...
BASIC FUNCTION: Position responsible for performing direct and indirect patient care as outlined in the Skills Inventory, under the direct or indirect supervision of a Physician. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cyc...
BASIC FUNCTION: Position is responsible for transporting patients and their belongings, hospital equipment, laboratory specimens, expired patient and medical charts to designated areas throughout the hospital campus as needed. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and dev...
CALL CENTER ASSISTANT MANAGER San Antonio Shoemakers During the last 38 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality comfort footwear. SAS is seeking an Assistant Manager to help lead the Call Center department (CASA). The CASA Assistant Manager will help to ensure that the call center is staffed ...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...

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