Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14536
Our Client in Norwood, MA is seeking a Contract Call Center Team Leader to support and manage a group of Call Center Representatives, who have been hired on a temporary basis to support the increased call volume due to the annual Open Enrollment period. Must be proficient in their ability to communicate with impact, apply critical thinking and possess leadership skills. Team Leaders will act as a...
Join the Employer of Choice! JN Phillips Auto Glass Commercial Division, the leader in auto glass replacement is currently seeking applicants interested in joining our Woburn MA team. This Customer Service Representative (CSR) position is one that requires exceptional customer service skills as well as PC and data entry proficiency. Duties include scheduling auto glass repairs and replacements, in...
ITS A VIRTUAL ROLE Overview: The mission for the Client partner is to drive the revenue growth of the named insurance accounts. Responsibility: 1. Named insurance Accounts – New from base revenue: Drive new opportunities in base accounts to deliver in billable revenue annually. 2. Named Insurance Accounts–contribution margin and PAT: Achieve 45% contribution margin in all geographies. Achieve geo...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
SoftLayer Senior Oracle Database Administrator Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer. The Senior Database Administrator (DBA) reports to the Director of Database Systems and is responsible for performing both advanced and all general database administration functions including overall database and system design, Oracle Real Application C...
Customer Service/Payment Reminder Representative: This Employee Owner work environment is similar to the work environment of a Credit Union or Bank, without the strict dress code! As a Payment Reminder Representative, you will contact Members/Customers on behalf of various Credit Unions/Banks to prevent them from falling further behind in their payments. These courtesy calls are handled in a posit...
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. ADDITIONAL INFORMATION:Processes orders, pre...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing,...
JN Phillips Auto Glass, the leader in auto glass replacement is currently seeking applicants interested in joining our team. This full-time customer service representative (CSR) position is one that requires exceptional customer service skills as well as PC and data entry proficiency. Duties include scheduling auto glass repairs and replacements, interaction with customers, insurance carriers and...
Job Description Our people make Progressive a successful, forward-moving organization. We continuously revolutionize the insurance industry with our innovative services and use of technology. At Progressive, you will have extensive career path opportunities and the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big ide...
Position Summary: To provide service to customers calling GFS Chemicals by answering questions, taking orders, providing quotes, etc. To provide support to other departments such as marketing and sales. Essential Functions: · Educate customers about GFS Chemicals and what we have to offer · Take orders, input into VAX system · Provide quotes and quote follow-up · Fax forms as requested by customer...
Penn Terminals Inc. is a privately owned marine terminal and stevedoring company located in Eddystone, Delaware County, Pennsylvania. We are seeking a dedicated and hardworking individual to fill the position of Customer Service Representative. The ideal candidate will have previous experience dealing incustomer service and excellent data input skills. Individual responsibilities include: efficien...
Account Manager Want a career with an innovative, cutting edge, growing company where you can make a real difference? Outsite Networks has an exciting opportunity for a strong sales oriented candidate possessing excellent interpersonal and business communication skills. This position requires the drive to succeed and the experience to make it happen. About the company: Outsite Networks provides th...
CareersUSA, a leader in the staffing industry with 33 years of experience, has multiple job opportunities for you: Numerous clients are seeking Customer Service Representatives / Inbound and Outbound Call Center Representatives in Feasterville, PA. Earn $9 to $13 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday. Seeking candidates who are f...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client has multiple openings for Inside Sales / Telesales (Inbound / Outbound) Bilingual: English / Spanish - Call Center in West Palm Beach, FL. Earn $16.00 per hour plus commissions at these full-time, permanent positions. Work 40+ hours per week. Work a flexible schedule, Mon...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Fort Lauderdale, FL. Earn $9.00 to $12.00 per hour at these full-time, temporary and temp-to-hire positions. Job Description: Receive inbound and make outbound calls Provide support to vendors an...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has multiple job opportunities for you: Numerous clients are seeking Office Support, Customer Service Representatives, Call Center Representatives and Telemarketing Representatives in Cherry Hill, NJ. Earn $10 to $12 per hour at these full-time, temporary and temp-to-hire positions. Positions include responsibilities s...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client in the home improvement business is seeking an Event Marketing Representative in Myrtle Beach, SC. Earn $12.00 per hour at this part-time, temporary position. Work Friday, Saturday and Sunday, 20 hours per week. Hours and schedule vary between 8:00 AM - 10:00 PM. Job Desc...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking a Bilingual (English/Spanish) Pier Check-in Agent in Riviera Beach, FL. Earn $8.00 per hour at this part-time, temporary position. Work every other day including holidays and weekends. Must be available to work as early as 7:30 AM and work as late as 6:00 PM. P...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound and...
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