Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175758
Position available for commercial lines customer service representative for Memphis, TN insurance agency. Property and Casualty insurance experience required. License preferred but not required. Must be experienced in Microsoft Word and Excel and be able to multi-task in fast moving office environment. Fax resume to (901)272-0207 or email to *****....
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
Best Jobs in ADDISON!! Call Center Representative Weekly paychecks • Health Care • Other Great Benefits Are you looking for a career with a future? If so, Select Staffing is looking for you! BEAUTY CARE CUSTOMER SERVICE REPRESENTATIVE - Immediate Openings Select Staffing is currently seeking 50 CSR with at least 1 year call center experience. Pay Range - 13.50!!!! Plus, Immediate Benefits, B...
CUSTOMER SERVICE ASSOCIATE We are looking for an enthusiastic and organized individual, with good people skills, to consult with customers, determine needs, and provide recommendations and quotes. Sales experience, attention to detail and consistent follow-up are preferred. 30 – 40 hours per week. Please forward your resume to ***** or contact Jim Kennedy or Adam Bennis at 651-251-...
Business Manager Position SportBox Entertainment Group Position Overview Position / Division Business Manager Term Full-time Start Date December 8, 2014 Application Deadline November 28, 2014 Application Deadline Short listed applicants will be contacted for next steps Location Palm Beach Gardens, FL How to Apply Apply here with subject line - Attn: Business Manager Position About ...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Co...
ATTENTION! CALLING ALL ENTRY LEVEL HR PROFESSIONALS! Right now, Ajilon Professional Staffing has a contract position available for a HR Assistant Job in south St. Louis, MO. The HR Assistant Job Responsibilities: • Assist with full cycle recruiting process to meet the various staffing goals across all levels within multiple business units • Work with hiring managers and interview teams to ensur...
We’re seeking a financial guru with management experience and proven leadership abilities to join our growing team of professionals. Responsibilities: Oversee all customer loan origination/approval Establish all credit-rating criteria Determine credit ceilings and the issuance of customer credit Monitor the collection of past-due accounts Supervise the financial services staff Maintain accu...
If you’re a motivated, self-starting professional ready to take your career to the next level, we have the opportunity you’ve been looking for. As a Business Development Coordinator, you’ll be responsible for handling all leads that come in to our dealership, and maintaining quality relationships with our current customer base. Overall, you’ll be instrumental in helping us increase overall dealer...
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Tuesday, December 2nd 1 Santander Way 95 Amaral St, East Providence, RI 10:00am to 1:00pm Walk-in(s) are Welcome Resumes are Required Contact Center openings Full Time – CCC Retail Rep Job ID#62975 Training classes will begin on 12/8/14, 12/15/14 *For other job opportunities, please visit us at...
Manpower has excellent Call Center opportunities at a top client in Chesapeake, VA. The schedule for these positions are evening/overnight positions but candidates must go through 4 weeks of training that will be Monday through Friday 9am-5pm Our client is looking for candidates that have solid communications and phone skills. The job responsibilities are: •Provides in-bound telephone customer ...
Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 billion. The Service Agent cleans vehicles inside and out (vehicles may be cleaned by hand or by operating washing equipment). The Service Agent ...
Home Delivery Scheduling Coordinator As a Home Delivery Scheduling Coordinator will serve as a first point of contact for Home Delivery. The Home Delivery Scheduler is responsible for listening to customer needs and scheduling deliveries or service calls according to company procedures and with a high level of customer satisfaction. The pay for this position is 13.50 an hour and is temp to hire. ...
Skagit Shooting Range is the first public-indoor shooting range in Skagit County. We are centrally located and easily accessible off of I-5, in Burlington, 20 minutes North of Arlington. Built in 2014, our state of the art shooting facility brings both precision and familiarity to your firearm experience. We offer a wide selection of firearm training classes, and special events to create a variety...

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