Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171441
TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized att...
TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized att...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
Local Insurance Agency is seeking a fulltime qualified candidate to handle daily operations of working with our existing and new clients. Applicant must be proficient in basic office equipment and have a history of excellent customer service with a positive and friendly approach with the ability to multi-task. Insurance background is preferred but not required, but will need to be insurance licens...
Technical Customer Service Representative RSI Video Technologies Vadnais Heights, MN Our Company RSI Video Technologies develops innovative, wireless, self-powered security solutions for commercial, residential and government customers. Our patented security products are installed across the world in Europe, Africa, North America, Asia and Australia. Founded in 2000, RSI Video Technologies ha...
TITLE Regional Manager (Inland Region) REPORTS TO (title) Director of Operations DEPARTMENT NAME/LOCATION Operations – St Louis, MO (specific AOR to be determined) REVISION DATE January 10, 2015 FLSA STATUS (Exempt or Non-exempt) Exempt MANAGEMENT RESPONSIBILITY (Yes/No) Yes PRIMARY PURPOSE Inland Regional Manager responsible for all regional oil spill/emergency response activities, contrac...
Combined Insurance, an ACE Group Company, is seeking a Bilingual Claims Adjuster to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! Position Summary Contact claimant and or service provider requesting basic information needed to process claim. Includ...
Exciting career opportunity with a proven staffing industry leader! Growing company is seeking a professional and customer service focused candidate to join our company at our Columbus, OH office as a Staffing Coordinator. Primary responsibilities include working with our clients to provide outstanding and customer focused staffing services and solutions. Responsibilities include but are not limi...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Greater New Jersey area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Teller: Full or Part Time Description: The IBC Teller will provide prompt, efficient and friendly service; process transactions for various types of accounts including checking, saving, loans in accordance with bank procedures; prepare daily general ledger entries; adhere to guidelines established to maintain a balanced drawer; excellent communication skills. Qualifications: Requirements/Educa...
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, GEICO may be the right place for you! Our Customer Service Representatives are insurance professionals who delight customers every day by providing exceptional, personalized customer service. Through our industry-leading, paid training program, you will learn all about insurance po...
DS&D is an interior solutions firm offering a broad range of products including furniture for corporate, healthcare and education applications, architectural walls, and equipment— as well as valuable services including logistics, office planning and in-house installation. With clients throughout the Northeast and across the country, the company's success is based on helping its customers create wo...
CCS with at least 6 years acute coding experience, RHIA or RHIT preferred. Under general supervision, the Lead Certified Inpatient Medical Coding Specialist will demonstrate and provide superior levels of expertise coding. Responsible in reviewing and abstracting inpatient medical records identifying and assigning accurate medical codes for diagnosis, procedures and services for inpatient hospital...
Fantastic opportunity for Educator I in Patient Business Services department in Memorial City area working for Houston Business Journal's 2014 Best Places to Work. IDEAL Candidate: *Experienced Facilitator/Trainer/Instructor *Knowledge of hospital operations - patient access, billing, reimbursement, revenue cycle, etc. *Interpersonal, negotiation, and leadership skills *Instructional design a...
The Senior Outpatient Hospital/Facility Medical Coder is responsible for primary diagnosis and procedural coding for designated ambulatory and hospital outpatient setting. Responsible to proficiently assign proper and accurate medical codes for diagnosis, procedures, and services performed in an outpatient setting, such as not limited to the following designated areas: emergency department, outpat...
The Social Worker intervenes with patients who have complex psychosocial needs, require assistance with eligibility determination for social programs and funding sources and qualify for community assistance from a variety of special funds and agencies. In addition, offer crisis intervention to patients and families with psychosocial needs and coordinates and facilitates the development of a discha...
Description: Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lo...

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