Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189086
A rapidly expanding, innovative, technology company, Alarm.com, is seeking an ambitious, hard working individual with proven experience in a team-oriented customer service environment to become a Support Operations Associate. Alarm.com offers rapid advancement opportunities for candidates who perform at an exceptional level, as well as the opportunity to work closely with mid to senior-level manag...
CHShas an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representativeto provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct customer contact via ...
A marketing research company is looking for a Help Desk Support Associate to provide on-demand trouble-shooting support for tablet applications via telephone and email. This position will assist Field Interviewers working on a nationwide research study of consumers’ media habits. Duties of this position include: - Identify and make outgoing calls as appropriate and respond to incoming calls in a...
ShareTech POSITION DESCRIPTION – Technical Infrastructure Analyst I Position Title:Technical Infrastructure Analyst I Position Summary:The main responsibilities of this position are to provide first level support to all customers, provide technical assistance with infrastructure projects being deployed to our customers and assist with the day-to-day administration of ShareTech’s IT customer rel...
HIRING BONUS UPDATE: If you have Konica Minolta experience, you may qualify for a hiring bonus of up to 15% of your first year's base compensation. OneSOURCE Managed Services, a Xerox Company, is committed to providing excellent customer service. We have a rating high above the industry standards in Oklahoma City, Broken Arrow, Enid, Muskogee. If you would like to provide industry leading custom...
Follow the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech is seeking dedicated a Customer Service Technician-Local Delivery Driver/CSR who wants to be part of a company who makes a difference in patient’s lives. We are looking for a self-motivated, energetic, and caring individual who will perform deliveries, provide services and ensure patients understand instruct...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Company Confidential Stuart, FL, 34994
What do great communication skills, natural curiosity and attention to detail all have in common? As the Research Associate / Data Specialist with our client, they are traits you will get to use every day. Our client is aleading publisher of real-time construction information providing public and private construction project information. At their headquarters in Stuart, FL, you’ll be part of an...
APAC Onsite Job Fair October 21-24, 9 AM - 3 PM 2805 Fruitville Road Sarasota, FL 34237 If you are unable to attend, please use the following link to apply (enter 140004804 in the job number field): https://ncogroup.taleo.net/careersection/5/jobdetail.ftl?lang=en&job=140004804&src=JB-11601 Exciting full-time opportunities for Customer Service Representatives in Sarasota, FL. ?Paid training!...
SelectOne Search is the Right Choice for your career search SelectOne Search is seeking an enthusiastic Help Desk Specialist for our client in Buffalo. This is a great direct hire opportunity to join an established and fast growing information technology firm that offers a full range of services. Candidates will be expected to provide timely and accurate support for clients via phone, email and r...
Company Confidential Pennsauken, NJ, 08110
3 Month Temporary Position with Potential for Full Time Permanent Placement 1. POSITION SUMMARY: Responsible for the operation and processing of client orders to completion. Handles client correspondence, record keeping, inventory, billing, and vendor contacts. Works with two assigned Account Executives to successfully develop new and existing business. 2. RESPONSIBILITIES / DUTIES Work with A...
Technical Support Engineer Yaskawa America, Inc is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, have a passion for customer service, and have a desire to learn and grow. Yaskawa's culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and ...
Company Confidential Madison, IL, 62060
CUSTOMER SERVICE REPRESENTATIVE Regional Transportation Logistics Company has several great positions available for Customer Service Representative. Duties include direct customer contact via phone & e-mail, assisting with inquiries and problem resolution, promoting/maintaining positive service provider relationships, daily entering of data and compiling/completing time-sensitive reports. Shift w...
Position Title:Wellness Coordinator Classification: Exempt Reports To: Department Team Leader Hours: Full Time (40 hours/week) Location: Salt Lake Office Position Summary This is a position requiring experience in wellness consulting;workingto provide support and assistance to our clients in their health and wellness initiatives. Essential Duties and Responsibilities: · Working with clients...
Call Center Representative Job Purpose: LOVE YOUR JOB - Enjoy a clean, professional environment, easy work with flexible schedules and a NEW MANAGEMENT TEAM focused on making TLC & Associates the best place to work in all of Lee County! You would be responsible for answering customer questions from inbound calls , and assists with service issues; account maintenance; product, policy and pricing i...
Do you enjoy the internet and being online? Afni is now hiring Sales Chat Representatives. In this role, you will use your internet navigation and sales skills to help guide customers through the client’s website to research information, and recommend products and services. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...

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