Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Pratt & Whitney, a recognized leading producer of the world's most advanced jet engines, is looking for dedicated individuals to become a part of our organization. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for! This is your chance to join a company steeped in history yet focu...
The homecare industry is revolutionizing healthcare in America. And Gentiva is leading that revolution with exceptional clinical care, innovative solutions and uncompromising service. Gentiva offers an employment package that includes education and training, comprehensive benefits and a positive work environment. As an Intake Coordinator, you will: •Receive/respond to incoming calls from referral...
Affinity Resources has an immediate opening for a Part Time CSR for a customer located in Hallandale, FL. This is a temp - hire position and the pay rate is $10/hr. The work schedule for this position is Friday - Monday and the typical working hours are going to be anywhere in between the hours of 8:00am - 5:00pm. This position will be working approximately 24 - 32 hours per week. Education, Degre...
Nike Store Part Time Athlete Under 20 hours (Sales Associate) Michigan Ave Chicago IL Work Hard. Play Hard. You're a natural leader and motivator and always up for a challenge. Nike is looking for the next Athlete (part time) to join our team. Are you ready? As our part time Nike Store Athlete (Store Associate) your mission will be to deliver a premium consumer experience by demonstrating the expe...
JOB FAIR YOUR PATH TO A NEW CAREER IS WAITING COME JOIN US AT OUR JOB FAIR & LEARN ALL THE EXCITING THINGS HAPPENING AT ISAGENIX Wednesday, June 26th 4:00 pm - 7:00 pm 2225 S. Price Road Chandler, AZ 85286 Job Requirements: Over 50 Job Openings: Adminstrative/Clerical 20 Customer Service Representatives Receptionist Outbound Call Specialist Demand Planner Marketing Writers Copywriters Sr. Editor A...
Working at Purolator International is more than a job. It's an opportunity to learn and excel, to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc. Ltd., Canada's largest integrated distribution services company. Purolator International is rapidly expanding throughout the United States, with its workforce ex...
Technical Support Representative This position is responsible foreducation and support of the TradeStation client base with respect to online Trading software. This position requires extensive troubleshooting and will partner effectively with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in...
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V SUMMARY: At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding o...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V Position Overview Applies company pesticide products to residential locations according to schedule and as needed based on service requests; calls customers to confirm scheduled services; completes required production fo...
Our award winning training is the perfect opportunity for creative individuals to progress into branch management. As a Manager, our people are equipped with direct decision making ability and the opportunity to utilize their creative talent! Motor City Management Group is a consulting firm located in Dearborn, MI with an expanding client portfolio. Currently, we represent two of the fastest-growi...
We are looking for an experienced Medical Administrative Surgery Scheduler to fill a fulltime job opportunity in downtown Chicago, IL. A large growing surgery center in downtown Chicago has a job opportunity for a Medical Administrative Surgery Scheduler to support a team of eight surgeons and five full time clerical staff. Candidates will greet and register patients along with verifying insurance...
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V SUMMARY: At SOS Exterminating, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outst...
Customer Service Representative Altair 12 is a consulting firm devoted to developing people to successfully advance their lives. Currently, we represent one of the fastest-growing enterprises in the communications and entertainment industries. We want to help people think big and achieve big to improve their life in and outside of the business. We motivate and encourage others to achieve their own...
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V SUMMARY: At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding o...
Invincia Insurance Solutions is seeking a full time Senior Commercial Account Manager to join our growing team. Invincia is a full service independent agency that writes in 38 states and represents more than 200 carriers. This position will assist the President with managing an established book of large Commercial accounts. Management opportunities are also available. Responsibilities: -Technical...
Do you have strong technical and troubleshooting skills within an LMS? Do you enjoy working independently and communicating with customers? Are you organized and detail oriented? If so, Verticlimb has the perfect opportunity for you. We are looking for an experienced Training Support professional to provide our clients with technical support, system orientation webinars, and customer service. Vert...
Client Service Representative / Scheduler The nation’s largest provider of litigation support services has an opening for a full-time Client Service Representative/Scheduler in Downtown Miami. The ideal candidate will be a quick typist, on time, organized, professional in appearance, and have great client service skills. Attention to detail and accurate work product are required. We are looking fo...
JOB SUMMARY: The Customer Care Representative's role is to assist end users with questions about website and the system. Support including but not limited to troubleshooting and configuration. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Support in the call center will include phones and email. Problem resolution may involve the use of diagnost...
Job Fairs in TEXAS! Full-time, Part-time, & Management Positions! O'Reilly Auto Parts stores will be holding Job Fairs for these locations from 9 a.m. to 6 p.m. on June 25th 2013: - Pearland, TX - Houston, TX - Baytown, TX And 9 a.m. to 6 p.m. on June 26th 2013: - Carthage, TX - Kilgore, TX - Longview, TX For more information about O'Reilly Auto Parts or to apply online visit @www.oreillyauto.com/...
The Customer Service Representative reports to the CS Supervisor and may be assigned to different projects as business needs dictate. The position is located at our Hidden Lake facility in Duncan, SC. The Customer Service Representative is a member of the Customer Service team and is responsible for assisting customers and agents with all aspects of the sales process for a major manufacturer of te...
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Sample Resume for an Entry-Level Customer Service Representative
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Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-217