Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13883
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Job Description: Immediate need for Bilingual Administrative Assistant seeking full time work assisting in our Payroll Department. Attention to details, accuracy, organization and strong data entry skills will be keys to success in this prestigious organization. You will be responsible for order entry, data entry, updating and creating reports, and proofreading and editing documents. Strong oral a...
Job Description: Our company has an immediate need for a Loan Servicing Specialist in Saint Louis Park. This opportunity will be an 18 month contract and paying 14/hr. If you are interested in learning more about this opportunity than apply today! Requirements: -6+ months administrative experience or interacting with customers/people -Must have a minimum of 6+ months mortgage industry exp -reviewi...
Customer Support Specialist Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account inform...
Job Description At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamen...
We are Farmers! Since our start in 1928, Farmers has focused on being a values-based, performance-driven learning organization. We have grown and adapted to meet the changing needs of our customers with an unwavering commitment to upholding the ideals with which we began by providing industry-leading products and services to the customers we're privileged to serve. Farmers is looking for our next...
Progressive Finance in Draper is looking for a Merchant Support Rep to work nights and weekends. The shifts are typically starting around 11am and going until 8pm. Merchant Support Representatives are responsible for supporting our retail merchants across the US. They also take store support calls and help stores succeed in their Progressive applications. The ideal Merchant Support Rep should main...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account informa...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Customer Service Representative Location: Miami, Florida # of Openings: 10 Description Job Purpose: Deliver personalized service and support to producers, providers and policy holders; assumes a proactive approach to delivering exceptional support and service by contacting producers to resolve issues before they escalate. Identifies and resolves member claims and policy questions, concerns or comp...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices California Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fu...
Send your resume to ***** or reach me at 973-854-9112 Arun Pope Job Description: Purpose of position: A Customer Care Specialist (CCS) represents the Commonwealth of Pennsylvania in responding to a variety of complex inquiries. A CCS must at all times maintain a positive image of Penn DOT while disseminating thorough and accurate information in a professional manner. A CCS must b...
A Customer Engineer Three installs and maintains customer networks which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities. Will need to work closely with remote tier 1 - tier 3 data engineers for testing and problem isolation/remediation. What you'll do as a Customer Engineer Three: Maintain & Install Networks and networking...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
PART TIME: Blood Systems in Partnership with Manpower, is seeking Bilingual Customer Service/Call Center candidates! Who want to work in an upbeat call center We are looking for compassionate Bilingual people that understand what they do makes a difference in saving lives. Bilingual Candidates will work on an auto dialer making calls to previous blood donors to ask them to donate again and schedul...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
JOB DESCRIPTION Primarily receives, screens, analyzes, and dispatches trouble reports; explains and suggests various services and/or products to customers; performs other generally related functions. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Assistant can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Customer Assistants are the first point of contact in helping customers with DSL self-installa...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
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