Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people to join our team. INBOUND CUSTOMER SERVICE REPRESENTATIVE AND TECHNICAL SUPPORT - PART-TIME AND FULL TIME AVAILABLE You will be taking Inbound Calls from New and Exis...
The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH’s Fitness programs. Responsibilities include: · Receives and responds to telephone calls from members, fitness clubs and health plans. · Demonstrates knowledge and understanding of all ASH Fitness products and programs. · Answers incoming calls on the ASH telephone system in a profession...
Responsibilities The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. You must also be able to actively engage customers and provide world-class customer service. Provides excep...
SUMMARY: To assist the store manager in operating a Flyers Convenience Food Store engaged in selling general lines of merchandise, prepared foods, and gasoline, by performing the following duties personally or through subordinate team members. Is responsible for directing the day-to-day operating activities of the assigned store in accordance with Company image, profitability, guest service, safet...
Current Need McKesson's Physician Practice Solutions group has an opening based in Alpharetta, GA for an Account Manager supporting McKesson's Practice Choice EMR/PM customers. Position Description The Account Manager is responsible for managing all aspects of the McKesson Practice Choice business relationship with the customer. Ensures that all appropriate resources are available and utilized eff...
TITLE: Customer Service Support JOB ID: BH # 19741 JOB LENGTH: 2 year contract LOCATION: Arlington Heights, IL PAYRATE: DOE INDUSTRY: Telecommunications JOB DESCRIPTION: TeamPersona is looking for an experienced Customer Service Support Reps! · Customer Support positions supporting business customers - working in the Arlington Heights, IL Call Center. · Ticket Management · First point of contact f...
Company Confidential
Rancho Santa Margarita, CA, 92688
Job Purpose: The ideal candidate will be a self-starter, a team player who is detail-oriented and possess a positive attitude and willingness to help customers, willing to cross-train, and must be able to handle multiple priorities and deadlines. It is a great opportunity for someone who is looking for potential career advancement with a growing company. As one of our assistants, you will find you...
This person will be working in a call center environment supporting internal employees. They will be taking in anywhere from 10-15 tickets during this shift and closing 50% out by phone and 50% out by email. Some of their other may include the following: Update existing and create new support documentation for communication to global support personnel via custom Share Point knowledge base Log all...
Job ID: 1186 Position Description: Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processo...
Baby Trend is a leading manufacturer currently looking for a qualified, professional customer service representative. Main Job Tasks & Responsibilities • Deal directly with customer by phone, email, or person to person • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle inquiries and complaints • Generate and pr...
Intercare Insurance Solutions, a HUB International of California Company, is a company dedicated to superior customer service with employees committed to adding value to every client activity. We are not your typical insurance broker. We are dedicated to challenging the status quo to help people and organizations become healthier and more productive. We strive for innovation, creativity, and excep...
Pratt & Whitney, a recognized leading producer of the world's most advanced jet engines, is looking for dedicated individuals to become a part of our organization. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for! This is your chance to join a company steeped in history yet focu...
The homecare industry is revolutionizing healthcare in America. And Gentiva is leading that revolution with exceptional clinical care, innovative solutions and uncompromising service. Gentiva offers an employment package that includes education and training, comprehensive benefits and a positive work environment. As an Intake Coordinator, you will: •Receive/respond to incoming calls from referral...
Affinity Resources has an immediate opening for a Part Time CSR for a customer located in Hallandale, FL. This is a temp - hire position and the pay rate is $10/hr. The work schedule for this position is Friday - Monday and the typical working hours are going to be anywhere in between the hours of 8:00am - 5:00pm. This position will be working approximately 24 - 32 hours per week. Education, Degre...
Nike Store Part Time Athlete Under 20 hours (Sales Associate) Michigan Ave Chicago IL Work Hard. Play Hard. You're a natural leader and motivator and always up for a challenge. Nike is looking for the next Athlete (part time) to join our team. Are you ready? As our part time Nike Store Athlete (Store Associate) your mission will be to deliver a premium consumer experience by demonstrating the expe...
JOB FAIR YOUR PATH TO A NEW CAREER IS WAITING COME JOIN US AT OUR JOB FAIR & LEARN ALL THE EXCITING THINGS HAPPENING AT ISAGENIX Wednesday, June 26th 4:00 pm - 7:00 pm 2225 S. Price Road Chandler, AZ 85286 Job Requirements: Over 50 Job Openings: Adminstrative/Clerical 20 Customer Service Representatives Receptionist Outbound Call Specialist Demand Planner Marketing Writers Copywriters Sr. Editor A...
Overview: C.R. England, Inc., a 90-year leader in global transportation, is seeking a Recruiting Manager to manage the recruiting needs by identifying and recruiting the talent necessary to staff the internal opening of the company's non-driver staff. The Recruiter will partner with various division operations managers, directors and VP's to anticipate and meet the evolving needs of the divisions...
The Loan Review Analyst (LRA) works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of Kinecta Federal Credit Union. The primary responsibility of this position is...
Job Description BILINGUAL SPANISH PLEASE. California Hira Inc. is a multinational Company with office in India, China, Mexico and USA. Currently has openings in Pomona office for Customer service representative. The person will be doing customer service and sales, should be a self starter and should be able to do all the work without supervision. Beginners are welcome we will train Qualifications:...
Job_Other_Compensation: Job Description: Contractors must agree to flex start 2 hrs from the start of their shift, must be able to work weekends. The Customer Care Specialist provides service and information to customers regarding all types of inquiries. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to acco...
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Sample Resume for an Entry-Level Customer Service Representative
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Customer Service Interview Questions
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-212 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-212