Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 152152
Engage with a company that knows you’re as important as the customer. Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens. We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something ...
. TAD PGS, INC. is currently seeking an Inside Product Specialist for one of our clients in Oklahoma City, OK. Position Overview: Sell our client’s products and services (via telephone, web or e-mail) to the customer responding primarily through an outbound call center environment. Job Duties/Responsibilities: Responsible for selling a defined set of products and services. Provides technical...
Job Summary Manage customer service organization to provide best in class customer service while efficiently managing customer orders from inquiry through delivery to minimize cost. Manage service performance metrics. Responsible for global customer service strategy, goals, and communications. Direct responsibility for North America customer service staff with dotted-line responsibility for helpd...
Forklift Parts Sales Clerk About the Job Wanted: Forklift Parts Sales Clerk Buffalo, NY based forklift dealer seeking a Parts Sales Clerk. Clerk must be capable of looking up truck components and efficient data entry. Parts look up includes all makes: LP, Diesel, and Electric Powered Material Handling Equipment. Sales/Inventory Clerk wanted. Must have experience in Parts Sales Need Sales Cler...
Flamingo Oil Company is looking for a bilingual (Spanish & English) Customer Service Manager to help continue in our growth. The individual will manage a team that put's the customer first and provides the right product to the right customer at the right price. Flamingo's has always said "Through Service We Grow" and we believe that getting the details right on every customer interaction is critic...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, fil...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
External Job Title Customer Service Representative - Call Center - 30 Hours Per Week AutoReqId 45462BR Functional Area Finance & Accounting Sub-Function Customer Service Division Shared Services City Eagan State/Province MN Country US Employment Status - global req Part-Time Job Description Join Ecolab’s elite call center at our campus in Eagan, MN, and become part of a dynamic team that ...
Customer Support Representative I Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requ...
CUSTOMER SERVICE ASSOCIATE We are looking for an enthusiastic and organized individual, with good people skills, to consult with customers, determine needs, and provide recommendations and quotes. Sales experience, attention to detail and consistent follow-up are preferred. 30 – 40 hours per week. Please forward your resume to ***** or contact Jim Kennedy or Adam Bennis at 651-251-...
Requirements: Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit strong customer skills demonstrating a patient-centric approach. Must exhibit professional appearance and behavior. Must be proficient at obtaining payment from patients. Exhibit proficiency in all of the following: blood collection by venipuncture and capillary t...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability Position Overview Responsible for supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issu...
Are you a Call Center Representative or Customer Service Professional looking for a new career? Imagine yourself as the voice of a major company. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise and can depend on a full benefits package. If that's your vision, Manpower has work...
*TOP JOB* Part Time Call Center Representative Capital Meats is seeking a part time representative for busy call center in Martinsburg. Evenings and weekend work is required. Please forward resume and salary requirements to ***** provided by The Martinsburg Journal...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · 2 years of experience as a patient service technician/phlebotomist preferred · Proficiency in the following: blood coll...
Job Title: Technical Support Service Desk Agent Full Time Job ID: 279219 Location: US-Utah-Salt Lake City Full/Part Time: Full-Time Regular/Temporary: Regular Day to Day Work Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solution...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities $29,000 + 10% Short Term Incentive Bonus ($2900.00) = $31,900 potential annual earning Employee phone discounts - 50% services and 35% accessories. Fu...
Requirements: Our requirements include: High school diploma or equivalent Valid driver’s license with clean driving record MUST CURRENTLY HAVE AT LEAST 2 YEARS OF RECENT, HIGH-VOLUME VERIFIABLE PHLEBOTOMY EXPERIENCE (with patients of all ages) Requires passing a data entry test with 3,000 ksph with 10% or less error rate Prefer candidates with 3 or more years of phlebotomy experience in a ref...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your assion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a ifference in your community. ...

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