Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166570
JOB DESCRIPTION: At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission. A Customer Service Associate facilitates a variety of transactions and cus...
Help Desk Analyst Omaha, NE or Hagerstown ,MD 6 Months Contract to Hire Job Description: The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in orde...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
Do you want to advance your technical career and become part of a fast growing organization? Do you want to work for the leading Web Hosting Company in the world? Look no further! Bluehost is hiring several Technical Support Level 1 - Web Advisors for our Orem, Utah location! Work with passionate people who are committed to building the best online tools and products. Enjoy on-site training, fant...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
Assistant Manager- Entry Level Management- Full Training **BEGIN A REWARDING CAREER TODAY** Our Marketing Firm is looking for an entry level sales rep position that we can train and develop into an assistant manager in our sales and marketing departments. Currently we are seeking qualified candidates interested in personal and professional growth to aid us in our goals of expansion and client d...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Customer Se...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...

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