Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189327
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative) for a (13+ months Contract) position working out of their facility in (Irving TX - 75063) Position Purpose: In this position, you will work in a dynamic, professional, customer service-oriented call center environment, servicing financial institution clients. You will respond...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Rep Assoc)for a (3+months Contract) position working out of their facility in (New Berlin WI - 53151) Job Description: Answer incoming calls and inquiries from client agents to resolve customer questions and concerns. Client base requires the candidate to be fluent in English and Spanish (bo...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative Assoc) for a (12+ months Contract) position working out of their facility in (Salt Lake City UT - 84120) Job Responsibilities: Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns Provide accurate informat...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Ajilon is currently recruiting for a Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five years in medical c...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Medical Credentialing Specialist Job Opportunity in Chicago, IL We have partnered with a large Healthcare Organization that is seeking a Provider/Managed Care Credentialing Specialist. This individual will oversee the entire Credentialing and Re-credentialing process for over 2000 Providers! Great opportunity to join a growing Healthcare Organization in Downtown Chicago! Job Responsibilities: W...
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
Ajilon is currently recruiting for a Medical Biller job in Bloomington, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is seeking a candidate to fill an RN Health Coach job in Indianapolis, IN. An RN (Associates or Bachelors) degree and two years of experience in a health related field are required for this position. In this role you will be working with members/patients to develop plans of care and assist them in setting goals. Regular communication with providers and patient advocacy will be critical port...
We are looking to recruit a reliable individual to fill a Certified Medical Coder-InPatient job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Auditing experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the perfect place for you. Responsibilities for Certified Medical Coder-InPatient job ...
We are looking to recruit a motivated individual for a Medicare Medical Biller/Collector job in Berwyn, IL. You must have at least two years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medicare Bi...
Our client is currently seeking a candidate for a Human Resources Generalist job in the Northshore area. In order to be considered for this role, you must have experience working with a minimum wage labor force, and a minimum of 2 years experience working in a Human Resources role. This is an exciting role in a great company offering growth opportunities and a competitive salary. The responsibili...
We are looking to recruit a dedicated individual to fill a Medical Collections Specialist job in South Holland, IL. You must have at least three years’ experience in medical collections. Also, you must be able to perform in high productivity environments. If you are interested in a position that has a great reputation then this is a great opportunity for you. Responsibilities for the Medical Coll...
Ajilon is currently recruiting for a Medical Communications Specialist job in Muncie, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking and receiving calls from uninsured patients and evaluating if they qualify for financial assistance. Requiremen...
Position Description: Infinity Insurance Company is currently seeking a Supervisor, Customer Service Call Center. This position supervises, trains, evaluates and coordinates the activities of the personnel in Customer Services to ensure that the Department's short and long range objectives are being met, and develops and maintains procedures that result in an efficient work flow within the Unit. ...
Ajilon is hiring for a temporary Benefits Administrator job for a reputable company located in Downtown Seattle WA. This is an excellent opportunity for someone with a minimum of 1 year of experience supporting benefit administration and/or open enrollment. The primary responsibility will be providing support to the Benefits Manager with a variety of administration and ad hoc projects. The Benefi...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in Muncie, IN. The ideal candidate will have 2-5 years of previous experience in insurance verification or medical front office. Located in a busy billing office in Muncie, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the Medical Insurance Ver...
We are looking to recruit a motivated individual for a Commercial Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in medical commercial billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the ...

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