Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14862
The Health Plan of San Mateo (HPSM), a managed care health plan for Medi-Cal, Healthy Kids, CareAdvantage, Cal MediConnect, San Mateo ACE/MCE, and HealthWorx programs, seeks a full-time Claims Provider Services Representative to help providers understand the policies and procedures in submitting claims, and assist in solving providers’ claim problems to ensure they are processed and paid on a time...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
MAKE A DIFFERENCE JOIN OUR TEAM! Premier America Credit Union today is one of the strongest credit unions in the nation, with over $1.5 billion in assets and 75,000 members. We provide a full range of financial services and excellent career opportunities. We are currently seeking a Sales & Services Specialists (Teller –New Accounts Representative) for our Chatsworth Branch. Duties: · Responsible f...
MAKE A DIFFERENCE JOIN OUR TEAM Premier America Credit Union today is one of the strongest credit unions in the nation, with over $1.5 billion in assets and approximately 75,000 members nationwide. Premier America Credit Union provides a full range of financial services and excellent career opportunities. We are currently seeking a Financial Service Specialist (New Accounts Representative) in our...
MAKE A DIFFERENCE JOIN OUR TEAM! Westlake Village, California Premier America Credit Union today is one of the strongest credit unions in the nation, with over $1.5 billion in assets and 75,000 members. We provide a full range of financial services and excellent career opportunities. We are currently seeking part-time Sales & Service Specialists (Teller – New Accounts Representatives) for our West...
Immediate Hiring for Mobile Technical Support Job Title: Mobile Technical Support Location: 8625, Andrew Carnegie Blvd, Charlotte, NC - 28262 Duration: 6+ Months (Possibility of Extension) Job Description: • Must be a self-starter who possesses excellent critical thinking skills. • Act as a single point of contact for telephone calls relating to the BYOD inquiry. • Perform Mobile Device account tr...
Position Summary Directly supervise night janitorial staff. Functional Accountabilities Lead by example: adhere to corporate, division, and region policies Maintain financial responsibility for all expenses, wages, control labor costs for each account Manage payroll process Maintain all customer contract specifications and respond to customer issues Provide support and leadership in special projec...
Operation Leader, Members Relations Matrix Medical Network The Member Relations Operations Leader is responsible for coaching and developing the skills of team members to enhance performance and managing the day-to-day contact center operations, while upholding an exceptional level of customer service. The goal of the Member Relations team is to contact health plan members and secure appointments...
Adecco is currently assisting a local client in filling a 3 month contract Sr. Customer Service position located in Irvine, CA. Responsibilities will include being on the New Accounts phone queue, set up and maintenance of SAP customer accounts, and verifying medical licenses upholding the integrity of the system and company standards. We are looking for some who has strong attention to details an...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Description New Horizons is the World’s largest Independent Technology Training Company. We are #1 in training and customer satisfaction in South Florida with 3% market share globally. Excellent growth at New Horizons has produced extraordinary opportunities for selected professionals. Are you one of them? Do you want a sales career that allows you to work 8 to 5, no weekends in a local office? Do...
Having Trouble Viewing This Job Posting? Here is a text only version: PMZ Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are wi...
Having Trouble Viewing This Job Posting? Here is a text only version: PMZ Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are wi...
HARRY K. WONG PUBLICATIONS, INC. 943 North Shoreline Boulevard  Mountain View, CA 94043 Job Title Customer Service Representative About the Company We are a small, education publishing company headquartered in Mountain View, California. We have been publishing award-winning materials on effective classroom management for 30 years that are distributed and used by educators worldwide. We are lookin...
PURPOSE: Provide Watts' retail customers complex technical support to meet or exceed established goals in the Post Sales group. PRINCIPAL RESPONSIBILITIES AND DUTIES: 1. Deliver service and support to end-users using and operating automated call distribution phone software 2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products...
CALL CENTER MANAGER San Antonio Shoemakers During the last 38 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality comfort footwear. SAS is seeking an experienced manager to lead the Call Center department (CASA). The CASA Manager will ensure that the call center is appropriately staffed and operationally p...
Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring an...
Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring an...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Bookkeeper / Customer Support Specialist in Norristown, PA. Earn $11.00 to $14.00 per hour at this full time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. Job Description: Prompt entry of sales and accounting relat...
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