Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14551
Company Confidential Harlingen, 78552
NewToday.bmp General Mujer responsable para cuidar nios y limpiar casa. Llame a 956-320-3986...
SERVICE ADVISOR Motivated and detail oriented individual needed to become part of our busy service team. Candidate must be self-motivated, have a positive attitude and work well with others. Basic computer skills and experience needed. Apply at Apple Ford Quick Lane, 2113 Lakeside Dr., Lynchburg, VA. No phone calls please. As Posted in the Lynchburg News and Advance...
Akron, 44308
FedEx Custom Critical has immediate openings for Customer Service and Sales Positions. Want to learn more about a company that is always on the move? Visit our booth at the Career Fair on August 26th, 2014 10am - 1pm The Job Center 1040 E Tallmadge Ave, Akron, OH 44310 Cant attend the Career Fair? Visit fedex.com/careers for these and other opportunities. Be Part of our Growing Team Source: Akron...
GE Capital Retail Finance Imagination Applied It's every person for their team. Want to make it to the top? Then start be being part of a great team. We support you. You support us. We all succeed. Join us at GE Capital Retail Finance, and get all the pay and incredible benefits of a global leader, plus something you won't find anywhere else: people who want to succeed, and want to help you do it...
Akron, 44308
Customer Service Representative Position Summary: Answers inbound calls and provides technical and customer support to one of country's largest cable/internet companies. Follows troubleshooting steps and utilize appropriate tools to provide assistance in a timely fashion. May engage in up-selling and introduction of additional products or services. Additionally, provides a positive experience for...
Company Confidential Livonia, MI, 48150
customer service Restoration dry cleaners, full time, Livonia area. No experience necessary. Call 734-422-9000....
Lifeguards Georgetown County Family YMCA seeking mature, dependable certified lifeguards for afternoon & evening shifts. Contact: Michelle Krenzer, Aquatics Director 843-545-9622 or 843-449-9622. Apply in person at the Georgetown Family YMCA, 529 Browns Ferry Road, Georgetown...
Our client is looking to hire Certified Pharmacy Technicians for a Call Center. This role is for an office setting, interacting with pharmacists and clinicians regarding medication management. Requirements: Must have an active and current certification Pharmacy Technician (this will be verified during the interview process) 1-2 years experience as a Pharmacy Technician from any setting including h...
Telephone Banking Invite Only Hiring Event *Former/Current Military Service Required* (SAT1) Event Date: August 26th, 2014 Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for...
Holy Family Institute Unaccompanied Minor Program YOUTH COUNSELORS Bilingual - Spanish Reports to: Shift Supervisor of UAC (Unaccompanied Alien Children) Program Hours: The following shifts are available. Kindly include in your cover letter which shift(s) you prefer. All positions are full-Time, 40 hours/week. Nights: 10:30 p.m. – 6:30 p.m. 5 days a week or 10:30 p.m. to 8:30 a.m. – 4 days a week...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! We...
· Position involves extensive client contact, individual will be involved in all activities that touch prospective or existing clients. · Receives orders from clients in diverse products; includes mastering product-specific applications, building relationships with trading desks, ensuring completion of necessary trade documentation and timely execution reporting to clients. · Serve as a liaison be...
A Implementation Specialist will manage and coordinate the implementation of products and services for new and existing clients with comprehensive and complex needs. The Implementation Specialist is responsible for the timely on-boarding of new business for our clients. The Implementation Specialist will administer the installation with a team of consultants and project managers working closely wi...
John Daugherty Insurance Agency is seeking, a full-time Personal Lines Customer Service Representative. Applicant must possess good written and verbal communication skills as well as being very proficient with computer skills. The position calls for an outstanding customer service approach along with being a self-starter, highly motivated with good interpersonal skills. Applicant must be a team pl...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Sales Specialist - Salt Lake City, Utah Primary Duties, Responsibilities and Requirements · Answer inbound sales calls from individual customers · Promote and offer products and services by consulting, gathering information, and evaluating customer needs · Accurately process orders per specified guidelines and polices · Meet and exceed individual quotas, team sales goals and all performance metric...
If you are interested in a career and not a job then Lane Equipment Co. could be a place for you. We currently have a position open in our Parts Department for our San Antonio office. Responsibilities The duties for this position include interacting with our Service Technicians and our customers, selling parts, assisting in inventories, ordering parts, stocking parts, assisting customers on the ph...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...

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