Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12687
Job Description: A suitable candidate will have the ability to work with many departments to identify, resolve and record product backorders. Reporting of these backorders come in the form of 3 working areas: backorder reports, lost sale reports and EDI order edits. The candidate will be comfortable with initiating calls to the inform customers of the issue and provide due dates, while working wit...
We are a firm of young professionals with 7 offices in the Phoenix Metro area. Our firm is experiencing rapid growth in the business community, as well as in the hispanic community. EARNING POTENTIAL IN 6 FIGURE RANGE We are looking to fulfill several positions for IMMEDIATE HIRE. Tax prep, Book Keeping, and Internal/External Audit Knowledge A HUGE PLUS Ketelaar Accounting is a CPA firm in the Pho...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Supreme Legacy, Inc. is the leading marketing and advertising firm in New England. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are fo...
We are a firm of young professionals with 7 offices in the Phoenix Metro area. Our firm is experiencing rapid growth in the business community, as well as in the hispanic community. EARNING POTENTIAL IN 6 FIGURE RANGE We are looking to fulfill several positions for IMMEDIATE HIRE. Tax prep, Book Keeping, and Internal/External Audit Knowledge A HUGE PLUS Ketelaar Accounting is a CPA firm in the Pho...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement Supreme Legacy, Inc. is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry! Aggressive patie...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement Nile Management is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry! Aggressive patience i...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement Nile Management is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry! Aggressive patience i...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement Nile Management is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry! Aggressive patience i...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Supreme Legacy, Inc. is the leading marketing and advertising firm in New England. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are fo...
Job Description: Immediate Need! This Data Entry Specialist Position Features: ? Benefits ? Paid Vacation ? Competitive Salary ? Great Pay Immediate need for data entry specialist seeking benefits, paid vacation, and competitive salary. Experiences desired, proficient Microsoft Office, and 55WPM will be keys to success in this growing, well-known organization. Will be responsible for phones, cleri...
Pace is planning to expand into 2 additional locations this year! We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. We are currently hiring entry level event marketing representatives! On a daily basis we...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
ENTRY LEVEL MANAGEMENT OPPORTUNITY -IMMEDIATE START 3 New Buildings = 3 New Opportunities E1even Management Group is the CENTRAL CT providing services throughout New Haven & Hartford areas. Our success from 2007-2013, has lead to three new expansions for 2013, as well as a brand new division in the advertising / marketing / and promotions for MULTI-BILLION DOLLAR CLIENTS. *ADVERTISING & MARKETING:...
ENTRY LEVEL BRAND AMBASSADOR IMMEDIATE HIRE / NO EXPERIENCE NECESSARY Entry level RETAIL MARKETING / CUSTOMER SERVICE RAPID ADVANCEMENT Eleven Management Group is seeking an Entry Level Brand Ambassador to provide customers with the everyday value and uncompromising customer service that makes a company successful. We are now accepting applications to work with Retail and Event Marketing Consultan...
ENTRY LEVEL BRAND AMBASSADOR IMMEDIATE HIRE / NO EXPERIENCE NECESSARY Entry level RETAIL MARKETING / CUSTOMER SERVICE RAPID ADVANCEMENT Eleven Management Group is seeking an Entry Level Brand Ambassador to provide customers with the everyday value and uncompromising customer service that makes a company successful. We are now accepting applications to work with Retail and Event Marketing Consultan...
Entry Level Marketing- JUMPSTART YOUR CAREER TODAY! Marketing & Advertising Are you looking for a company that fosters both individual and professional growth and is still expanding? Eleven Management Group is Hartfords' leading marketing and advertising firm. With our recent promotions, we are looking to fill entry level positions in multiple departments. Whether you are a recent graduate, lookin...
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Answers for Customer Service Jobs

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Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...
Is customer service rep a dead end job?
I am going to go to a job fair for customer service rep jobs at a big video game company. Is there any opportunity for advancement if I get this job? My other idea is teaching. I think the schedule is...

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