Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace. We are seeking self motivated, personable individuals with an aptitude toward training and customer service. We offer a fun work environment, competitive wages and excellent benefits. Our products have continued to set the standard for product development and customer support...
Welcome to Rochdale Village, Inc. "The Jewel of Jamaica", located in the heart of Jamaica, Queens. An exciting and challenging opportunity awaits you at Rochdale Village, Inc., where we offer a pleasant working environment and friendly atmosphere. Job Summary: Deliver correspondence through hand delivery internally and all postal delivery services externally. Deliver process serve legal notificati...
The Customer Care Coordinator is responsible for managing a high volume of service requests from providers and members. This is a non clinical position. To research , indentify and problem solve, verify eligibility of service and place call backs as needed. Ensures customer satisfaction by providing quality service , indentifying customer needs and assisting them with issues or concerns related to...
Level 2 Service Desk Analyst - Microsoft Long-Term V- Contract Redmond, WA This role is on a team that provides support to the Sales team at Microsoft. The sales team enters escalations into a tool, which triages them, and then a Microsoft employee is assigned to the appropriate escalations. An initial triage is performed by a Service Desk Level 1 resource, who assigns the appropriate workload to...
Our client is seeking a Medical Intake Coordinator to respond to customer requests telephonically and electronically for benefit and eligibility determination of service requirements. DURATION: Temporary; Approximately 3-6 months SCHEDULE: Monday - Friday, 8a-5p LOCATION: Baton Rouge, LA -Communicates to customers in a timely, courteous fashion to ensure positive interaction 100% of the time. -Con...
Jr. Service Desk Analyst – Microsoft Long-Term V- Contract Redmond, WA This role is on a team that provides support to the Sales team at Microsoft. The sales team enters escalations into a tool, which triages them, and then a Microsoft employee is assigned to the appropriate escalations. The Jr. Service Desk Analyst will provide initial triage services for these escalations. Interested? Please APP...
Customer Advocate / Help Specialist - Microsoft - Long-Term Contract Issaquah, WA Inviso Corporation is staffing several v- contract roles at Microsoft that will likely go 18-24 + months. This Help Specialist / Customer Advocate role is a Tier 2 internal support team providing support for escalations related to a program for Worldwide Partners. The role centers on managing and resolving complex pr...
. Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for an Customer Support Technician on a Long-Term CONTRACT opportunity with a leading company in Atlanta, GA Job Requirements: Associates degree preferred 1-3 years in a high volume call center required Heath care experience preferr...
The AGCO name is synonymous with quality agricultural solutions – from farm operations to landscaping and lawn care. That global reputation would not be possible without the individuals and equipment that make up the AGCO Corporation. Our employees are the most knowledgeable and well trained in the industry. They provide the leadership and innovation we need to meet and exceed our business goals....
Moen's Order Fulfillment Customer Service team has a new opening for a Senior Customer Service Specialist. Moen's Order Fulfillment team is an inbound customer service team dedicated to supporting our product Retailers. Perform customer service activities for Moen customers by responding to customer inquiries including, but not limited to: order status, product information, claims/returns, order p...
This firm specializes in the high net worth client that prefers personal attention for each step of the relationship through client communication and the coordinated delivery of all aspects of services to individuals, families, trusts and foundations. They are seeking a client advisor who will advise on trust administration, investment management, and compliance issues. The structure of the firm p...
Lloyd is a fast-growing, fun to work for, technology services firm founded to create opportunities to earn, learn and live better. Our commitment to our clients is to humanize their technology experience, freeing them to build their businesses by taking the headaches out of technology. If you love interacting with people, thrive on learning new things, and are up for the challenge, we offer the op...
Are you a Call Center Representative or Customer Service Professional looking for a new career? If so, Manpower has work for you. As a Customer Service Representative in our client's call center, you'll be providing excellent service to customers by answering inbound calls to assist customers in placing orders for beauty products, checking on the order status, and assisting callers who have web na...
Reputable Information Services Company in Loveland is looking for Call Center Customer Service Representatives for full-time, temp and temp-to-hire positions. Qualified individuals will be responsible for supporting various customers with orders and inquiries by completing incoming and outgoing calls for verification and research. Position hours are 8am-5pm with some overtime availability and pay...
Job Purpose: Establishes guest reservations by obtaining guest requirements, information, and proof of payment; maintaining reservations system and database. Duties: * Evaluates and screens guest requirements by answering inquiries; responding to or interviewing potential guests; providing information regarding rooms, accommodations, rates, amenities, packages, and guest services. * Sells services...
Help Desk Associate JOB DESCRIPTION: To provide technical support to computer customers needing assistance with account administration (full account life cycle), distribution of software, hardware troubleshooting, remote access and VPN support, and service / support request entry via an incident tracking system. If unable to resolve requests at first contact, collects and documents necessary infor...
Dynamic Health Insurance Startup Company seeks a Member Advocate to join their Customer Care Team. Reporting to the Customer Care Manager, the Member Advocate will provide a high level of customer care, outreach, and education to members, providers and internal health plan departments. Job Summary: · Provides exemplary customer care by being proactive, removing barriers, offering alternatives and...
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their bu...
Cornerstone Records Management LLC, is a fast growing organization offering a wide variety of services in a dynamic and expanding marketplace. www.cornerstone-rm.com/ We provide secure document storage and document shredding, media vaulting and document imaging services to the smallest and largest legal, medical, accounting, financial, and real estate organizations. We help our clients manage thei...
Serves as advisor to the sales force, customers and potential customers regarding the resolution of technical, scientific or engineering issues that affect the sales, installation and utilization of organization products and/or services. Responsibility may include design and configuration support for customer network infrastructures. Requires technical network knowledge as well as the ability to w...
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Sample Resume for an Entry-Level Customer Service Representative
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Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-228 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-228