Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176208
As a Client Services Representative, you are responsible for determining customer requirements; answering inquiries and resolving problems within the CRM application. Must provide top-shelf customer service throughout entire customer interaction. Focus is upon providing clearly defined solutions, explanation on the use of CRM and following up as needed. Experience in dealership environment is pref...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Showroom Customer Service Representative L. & J. G. Stickley, Inc. (Stickley) is a leader in the furniture manufacturing and retail industries, with brands that are respected and cherished worldwide. With over 110 years in furniture manufacturing, and more than 80 years as a furniture retailer, Stickley (www.stickley.com) is the proud employer of nearly 1,500 talented individuals. We have three m...
Position Available: Debt Counselor / Collection Professional Location: Rochester, New York Office SUMMARY OF POSITION Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps borrowers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates expe...
The Job Window has an exciting opportunity available for a personable and upbeat candidate looking to boost their experience in customer relations & client coordination as an associate or start their entry level career in the marketing, advertising & sales fields! This immediate full time opening for a Customer Relations & Client Coordinator, being made available by our client (a trendy and progr...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...
Tech Support Analyst Minneapolis, MN Job Duties : Administer computer accounts and passwords. Analyzes situations and data requirements, Answers IT Support Center phone calls, Supports IT-endorsed hardware and software applications Skill Sets: Education Level: Undergraduate Degree Required Oral Communication: Excellent Written Communication: Excellent KEY SKILLS AND QUALIFICATIONS: Excellen...
DialAmerica is currently hiring immediate positions for INBOUND sales representatives like you! A nationally recognized identity protection company has hired us to handle calls from interested prospects - they call us & we close the sale! UNLIMITED EARNING POTENTIAL You will earn a guaranteed salary plus commissions; our incentives allow talented new employees to earn $25,000 to $30,000 per year...
Company Info: Deluxe is changing, evolving and growing. It is a company built on ideas and a clear vision of making those ideas into real and innovative solutions for our customers. As a part of that transformation, we are looking for people who have ideas of their own -- people who can embrace change, are excited about developing new solutions, and want to make a real impact – leading from the f...
CUSTOMER SERVICE REPRESENTATIVE Join The Select Family! Select Staffing is looking to hire an experienced, self-motivated Customer Service Representative with excellent customer service skills. If you are a positive, independent, organized person with great phone skills, this could be the job for you! This is an exciting opportunity to work for a local company! Whether you're looking for a new...
Allstate® Good Work. Good Life. Good Hands.® Voted one of the World’s Leading Top100 Companies by Forbes magazine Do you have a passion for helping others? Have an eye for detail? Do you have strong organizational and time management skills? Are you looking to accelerate your career at a renowned company? Allstate Insurance Company has an exceptional career opportunity for a Field Auto Claim A...
Knockouts: Haircuts for Men is one of the DFW's top salons catering to male clientele. We have a fun, friendly and casual environment and strive to provide a professional, high quality grooming experience for our clients while providing our employees with maximum earning potential. At Knockouts, we are not just looking for employees; we are looking for strong partners who understand the importanc...
Looking for a job? Manpower Can Help! Job Fair 10am-2pm December 1st and 2nd 3700 Ulmerton Rd Clearwater, FL Manpower is hiring Call Center Agents Variety of shifts to fit your lifestyle Temporary to hire opportunities available Starting pay $10.00 with a possible increase after 90 days depending on attendance and performance. Requires 6 months or more of retail or call center experience ...
Provides focus with EMC for all service issues to our internal and external customers. Acts as EMC''s ambassador/laision to the customer and as the customer's representative within EMC. Applies technical expertise in order to resolve complex customer issues by coordinating the technical support between the field and Customer Service managers. Interfaces with Senior Management, Engineering, Sales, ...
The Pharmacy Care Coordinator (CPHT) acts as the patients advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and also meet the medical, social and personal needs of the patient. Assists the patient by coordinating their prescribed pharmacy care with the patients health care providers, payers, and other health related resources to ensure successful...

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