Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175132
CUSTOMER CARE MANAGER Enthusiastic individuals dedicated to providing superior customer service & who possess excellent written and oral communication skills are invited to join this team. Previous experience in a prospecting sales capacity is preferred. Desirable qualities for successful candidates include high self-esteem, high achiever, honest, magnetic personality, energetic. Express Employmen...
Now is the time to join our winning team! We have an opportunity waiting just for you. First Tennessee Bank is currently seeking: CUSTOMER EXPERIENCE AGENTS AND RECOVERY COLLECTORS These positions require making outbound calls to customers with delinquent accounts and negotiating payments. You will learn valuable skills to assist you help our customers get back on track. Excellent benefits include...
FAA Credit Union Serve. Empower. Enrich. Where your career can soar! We are searching for talented and service-oriented employees for the following positions: - Full Time Floating Financial Services Representative (Experience preferred & Bilingual (Spanish/English) skills needed) – All Branches $12.84+ DOE - Full Time Financial Services Representative (Experience preferred) – Mustang Br...
Blackjack Dealer Training Course October 2014 Do you want unlimited earning potential in a fun and friendly work environment? Applications will be accepted until September 30, 2014. Blackjack Dealers are in high demand and skilled Dealers can earn higher salaries than many other jobs that require advanced degrees. If you have great math skills, and enjoy working with people in a fun environment, p...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Company Confidential Sanborn, NY, 14132
INSIDE SALES SUPPORT REP: Medical Equipment Manufacturer in Sanborn, NY seeks exceptional Inside Sales Support Representative to support Sales Team with national equipment sales and customer service in the US Electronic Medical Record (EMR) market. Candidate must have background in business to business customer service, a professional phone demeanor and the capacity to balance competing prioriti...
The Philadelphia Housing Authority, America's fourth largest public housing authority and leader in real estate development and property management, is seeking a Manager in the Customer Response Center. Qualifications Bachelor’s degree in Business Administration or related field or five (5) or more years’ experience in high-volume call center operations including forecasting, scheduling and real...
Farmers and Merchants Bank has an opening for a limited full time "floating" Customer Service Representative (up to 35 hours per week) for our various locations in the Tomah/Warrens area. If you possess fabulous customer service skills, cash handling experience, are or have been a Teller (preferred), and a desire to work in an environment where you can succeed, apply today by filling out an applic...
Career Showcase is a Job Fair Company that specializes in CUSTOMER SERVICE, MARKETING, SALES, and FINANCE. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our events to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent college grads through executive level can...
Customer Care Professionals About the Position Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution offerings from the wide array of products and services. About the ...
Paragon Software Group has a need for a Technical Support Engineer for our System Utilities Division. Based in our Irvine offices, the individual will work with customers and prospects supporting our software products via phone, email, and remote access. Paragon delivers multiple categories of solutions to the market including: Image-based backup and recovery, hard disk partitioning and managemen...
Sales and Service Representative Department: Call Center Position Type: Full Time, Non-Exempt Hours/Shift: Mid and 2nd Shift available. You must be able to work either Saturday or Sunday each week. · Are you a professional who delivers superior customer satisfaction? · Do you enjoy making a difference to customers by resolving their questions and/or concerns? · Do you want a fun work environ...
DEALER CHANNEL REPRESENTATIVE Conshohocken, PA SAFARI Montage seeks Dealer Channel Rep. to assist with national coordination/expansion strategies/ evaluate dealers/support sales teams. Reqs: M.S. Bus./Info. Comm. Sci. or sim + 3 yrs exp w/ project management/sales admin (or a B.S + 5 yrs) Reqs: 2 yrs exp w/ sales of educational products for K-12 incl. sales admin/quality assurance/us ability te...
Customer Service Agent Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-shop...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Customer Care Professional Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...

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