Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 167546
Summary Performs customer service, order processing and liason tasks relating to customer relations, inquiries, orders process, sales, inventory management and product manufacturing functions. Commercial Operations Respresentative also works together with the Latin America Area Manager to develop necessary tools and initiatives to improve the overall sales operations process for the region. Prin...
Large Healthcare client in the Frisco/Dallas Texas area is looking for Benefit Verification Coordinators for long-term contract positions. Immediate interviews with client for qualified candidates! US Citizens and all those authorized to work in the US are encouraged to apply. Key attributes for candidates: - heavy call center experience - 5 plus years medical experience - great attitude -1...
About Sensys Networks: Sensys Networks is the world’s leading provider of wireless traffic detection and integrated traffic data systems. We provide a universal platform that delivers the most dependable, flexible and cost-effective solutions on the market today. Our patented, wireless magnetic sensors install in a fraction of the time with far less disruption to highways and intersections than t...
Arrow Solutions Group is seeking an Application Support Representative to work in Billings, MT. This role provides quality accounting software application telephone support for our client's customers. The ideal candidate will hold strong problem-solving techniques to maintain high levels of customer satisfaction. Responsibilities: Answer customer calls regarding accounting software application i...
Doka is one of the world’s leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries. Summary Of Position: The Customer Service Representative will support and assist Doka’sNortheastbranch Operations Manager. He/she w...
Professional Document Products is looking for a sincere, dedicated individual with a "can-do" attitude to contact our customer and prospect base as well as generate new contacts. PDP is a family owned and operated office equipment and managed network services provider. You can view additional information on our vision and corporate culture on our website at www.pdplv.com. Your goal is to introdu...
Adecco is hosting a job fair for anyone interested in full time and part time call center positions on Friday, October 24th from 9:00am-12:00pm. To qualify for our call center positions, candidates must have at least 1-2 years experience working in a call center environment, be open to inbound and outbound departments, and be open to various shifts. These positions pay $10.00-$13.00 hourly. Anyo...
Are you motivated, team-oriented and committed to providing a superior level of customer service? Do you have an interest in learning about mutual funds and retirement plans, or deepening your existing knowledge? Client Services Representatives at Capital Group are strong problem-solvers and possess a genuine desire to help our shareholders and financial advisors. There is no sales involved in th...
CallCenter Customer Care Representative The Billings Gazette has a position open in our CirculationCustomerCareCallCenter. This is an opportunity to join one of the premier customer care organizations in the area. We seek an innovative person who has excellent communication and customer service skills. The successful candidate will be one that has the ability to work independently to help meet t...
STORE MANAGER - OPELIKA, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, ta...
Tired of working evenings and weekends? Are you looking for Monday thru Friday daytime hours with a great benefits package? The Billings Gazette might be the place for you. The Billings Gazette has an immediate opening in our advertising department for a sales assistant. This person assists and supports our retail and classified account executives and is an integral part of our sales department. ...
Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people ...
Job Purpose: Obtains payment for goods by itemizing and totaling customer's purchases. Duties: * Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. * Enters price changes by referring to price sheets and special sale bulletins. * Discounts purchases by redeeming coupons. * Collects payments by accepting cash, check, or cha...
Our client, a customer service company in Blair County is seeking several skin care specialists to join their team. We are looking for aestheticians or other certified skin care specialists to apply or those that have an interested in learning everything there is to to know about a skin care line. These candidates will talk with customers to ensure they are receiving the proper skin care products ...
The Customer Service and Sales Specialist receives inbound calls from members, who are inquiring about their services, billing, and benefits in regards to Affinion Benefits Groups products and services. The Customer Service and Sales Specialist major focus is to provide excellent customer service by assisting members utilize their benefits as well as perform sales efforts in order to retain custom...
Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. No...
The primary purpose of this position is to increase customer satisfaction, loyalty and utilization of pharmacy and clinical services by effectively promoting and selling services provided by Rite Aid inside and outside of assigned store. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws. The associate is responsible for the...
Bilingual Customer Service Representative Our client in the SW Charlotte area is looking for a contract-to-hire Customer Service Associate who is bilingual in Spanish and English. They are a benefits company dealing with healthcare coverage and enrollment questions. Job Responsibilities: Answering high volume of inbound calls Outbound calls to follow up with customers regarding any questions ...
We are recruiting for a Claims Service Representative within our inbound customer service Call Center in Boca Raton, Florida. This opportunity requires a Bachelor’s degree and obtaining a FINRA Series 6 license, and offers a starting salary of $33,000, plus bonus earning potential. This is an excellent opportunity to start your career in the financial services industry with a reputable, financial...
The Sherman Insurance Agency has a Receptionist/Clerical position available. The responsibilities are: answering phone, greeting guests, preparing reports, including working with Excel and Word. This position will work very closely with our Truck Department and agency owners. Excellent verbal and communication skills are a must. Insurance knowledge is helpful but not necessary. We do offer a compe...

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