Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13931
Summary: The Collector is responsible for collecting all stages of delinquent accounts, including recommendation of accounts for repo and foreclosure activity. The Collector will analyze the member’s financial situation and offer the best solutions to the member and to meet company objectives. Must be able to perform at level to meet or exceed the department’s performance standards of call quality...
Upcoming Hiring Events for individuals that hold a current Pa Accident and Health Insurance License! • $100 sign-on Bonus and $100 Referral Bonus (per referral) • If you are licensed in Accident and Health Insurance, please join us for one of our upcoming Open Houses! • When: Wednesday (7/30/14) from 3:00 PM to 7:00 PM Saturday (8/2/14) from 10:00 AM to 2:00 PM • Where: Manpower 2868 Dekalb Pike E...
TempForce, a premiere and locally-owned staffing service, is seeking mortgage loan call center representatives for a well- known financial organization in downtown St. Paul. These are long term, indefinite length assignments with the possibility of being temporary to hire. ASAP start. Well-qualified candidates will have prior customer-facing mortgage call center experience or a combination of expe...
Job Fair: Customer Service, Sales and Call Center Professionals!!!! • Manpower is now Hiring!! • Everyone is eligible for our $50 Sign-on Bonus! • Ask about Pre-license classes! • You will get Licensed in Pa Accident And Health Insurance! • Classes are forming now! Get Licensed in Accident and Health Insurance with no out of pocket costs! • If you are licensed in Accident and Health Insurance, ask...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
CUSTOMER SERVICE REPRESENTATIVE Summary To be the central contact for Dealers, Sales Personnel, co-workers, etc: for general inquiries such as orders, pricing, products, debits, credits, inventory, bill of ladings, proof of deliveries, etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolv...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Business Development Sales & Service Coordinator ⁄ Customer Care Specialist GREAT OPPORTUNITY! WORK FOR THE BEST! I have immediate openings available at Honda Mall of Georgia. If you are looking for a company that provides growth, career support and most importantly the ability to perfect your tradecraft, this is your opportunity. Our Variable Team is 100% integrated with BDC culture. Duties Inclu...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
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Employment Opportunity The KOHL Group, Inc. (KOHL)* Date: July 25, 2014 Position Title: Ericsson AXE 10 Wire-line Customer Technical Support Position ID: KG072514 Arrangement: Both full-time or part-time positions are available Location: Virtual Office Start Date: Sept/Oct 2014 Term: One-year contract assignment, with possible extension Job Description: We are looking for individuals with the skil...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Internet ⁄ BDC Sales Coordinator Hennessy has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professional. Thi...
Job Description The CoWorx philosophy—Together We’re Better—embodies our commitment to working hand-in-hand with our clients and our employees. We place candidates nationwide in administrative, call center, light industrial, packaging, and luxury retail positions. We are currently seeking several highly driven candidates for a Customer Service Representative opportunity with a leading technology c...
Key Responsibilities: Customer Service; acknowledge, smile and greet patients upon arrival/dismissal Respond to patient questions and or concerns according to Brident Policies Answering Telephones Scheduling Appointments Maintaining Appointment Book Confirming Appointments Follow up on no shows/cancellation of Appointments Register Patients on sign in sheet Chart Filling Cash Handling Checking voi...
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