Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12395
Panama City, 32405
Customer Support Sales Panhandle Rental Co. is looking for experienced counter sales person with knowledge of small and heavy equipment preferred. Email resumes to ***** or Please call 850-215-8025. DFWP. Salary DOE. Web Id 34286191...
Company Confidential Panama City, 32405
Customer Support Customer Service Representative Experienced Insurance Customer Service Rep needed for local Indep- endant Agency. Referr- als a must. Fax resume to 850-872-0701 Web ID#: 34286897 Text FL85897 to 56654...
Customer Service CUSTOMER SERVICE / ADMIN - PART-TIME Seeking part-time admin person with customer service, phone and computer skills. $8.50 hr. Mon-Thurs evenings 4:30-7:00 PM, Sat 9-2 PM. Weathers Motors Email resume to: ***** or call Kris Kirk at: 610-566-5475...
External Description OVERALL RESPONSIBILITY: As an HMH contact center Web Chat Project Supervisor, you will use your motivational and developmental skills to help Web Chat Customer Service and Sales Representatives (CSRs) achieve performance objectives and goals while providing exceptional Customer Service and Sales Experiences. You will supervise a project team of Web Chat CSRs and will be respon...
Job Summary This individual will be required to understand and perform all aspects of the Customer Support Team related to the normal day to day requests of MathWorks customers. Although inbound phone work is the primary focus of this position, generalists will also be expected to support customers via email, and the World Wide Web. This position requires basic computer skills and the aptitude to...
Job Summary Are you passionate about excellence in software development? Do you enjoy improving processes, leading change, and coaching and supporting people as they apply new skills? You will work with an internal community of software development teams, supporting junior team members as they learn and apply key skills, processes, and standards. You’ll also provide a framework that team members a...
Company Confidential San Diego, CA, 92120
Immediate opening for Dog Groomer/Stylist with 2 solid years experience. Looking for a team player with a good work ethic and reliable transportation. Knowledge of dog breeds, cuts/styles. Hand scissoring, clipper work, drying/fluffing techniques and all pre-bathing techniques (Sanitary trim, paw pads shaves, nails cut and Dremel and ears cleaned). You will need your own grooming tools and equipme...
Best Version Media is one of the fastest growing media companies in North America with growth last year of 280%. We have Account Executive openings located throughout the United States with exclusive, protected territories currently being assigned in your area. The ideal candidate will have excellent communication and relational skills, an entrepreneurial spirit and strong, persuasive closing abil...
At Neal Harris Service Experts Heating & Air Conditioning we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family.Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. Customer Service Specialist The C...
Apply Today, Start Tomorrow! Entry Level Sales & Customer Service Rep EXPANDING MARKETING FIRM LOOKING TO FILL MARKETING, SALES, ADVERTISING, CSR, AND MANAGEMENT POSITIONS!!!! Are you looking for a career that gets you EXCITED to come to work everyday? Are you looking for a CAREER rather than just a job? Welcome to WEST PORT MEDIA, where NO two days are the same! Our marketing firm has recently si...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Supreme Legacy, Inc. is the leading marketing and advertising firm in New England. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are fo...
Entry Level - Marketing & Customer Service Connect DFW NOW HIRING - ENTRY LEVEL POSITIONS Are you looking for stability? An opportunity to start entry level & move up to a management position? Want to work with the top clients in the Dallas area? Welcome to a company that will provide you with a competitive edge in these challenging economic times. Connect DFW is looking for Competitive Individual...
Entry level Openings: Immediate hire Sports and Construction Backgrounds Needed Full/Paid Training for New Department Openings Looking to hard workers with upbeat attitudes! Marketing and Sales for a wide variety of Clients in the Fort Worth area. We are looking for candidates that can teach and train. You must also be able to work hands-on with customers and clients. Must be able to teach, train,...
Entry Level - Marketing & Customer Service Connect DFW NOW HIRING - ENTRY LEVEL POSITIONS Are you looking for stability? An opportunity to start entry level & move up to a management position? Want to work with the top clients in the Dallas area? Welcome to a company that will provide you with a competitive edge in these challenging economic times. Connect DFW is looking for Competitive Individual...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Nile Management is the leading marketing and advertising firm in Florida. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing on...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement Supreme Legacy, Inc. is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry! Aggressive patie...
Job Description Konica Minolta Business Solutions U.S.A., Inc. is currently seeking an Office Systems Associate -Imaging Technician. RESPONSIBILITIES Successful completion of training classes and effective servicing of those products. Requests assistance when necessary to meet customer demands and for reoccurring issues. Develops territory and inventory management skills with assistance to provide...
Entry Level Marketing- JUMPSTART YOUR CAREER TODAY! Marketing & Advertising Are you looking for a company that fosters both individual and professional growth and is still expanding? Eleven Management Group is Hartfords' leading marketing and advertising firm. With our recent promotions, we are looking to fill entry level positions in multiple departments. Whether you are a recent graduate, lookin...
Multiple Positions Available - Marketing Firm - Immediate Hire Entry level Openings: Immediate hire Sports and Construction Backgrounds Needed Full/Paid Training for New Department Openings Looking to hard workers with upbeat attitudes! Marketing and Sales for a wide variety of Clients in the Hartford area. We are looking for candidates that can teach and train. You must also be able to work hands...
AMG is hiring for Entry Level customer service, marketing, and sales positions. We will cross train in all areas of Marketing, Sales, Customer Service, Account Management, and Campaign Management. Success isn’t something that just happens - success is learned, success is practiced and then it is shared. Here at AMG, we believe that the success of our future depends on finding the right candidate,...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)
How important is customer service to you?
Does good customer service make you a customer? What makes you return to a certain store or business?

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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