Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 15019
Sears Home Improvement Products and Services, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of America's largest home improvement companies for siding and windows installation with operations in 45 states. Our products include siding, custom manufactured and installed windows, custom home entry doors, kitchen remodeling, custom cabinet refacing and Heating V...
Sears Home Improvement Products and Services, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of America's largest home improvement companies for siding and windows installation with operations in 45 states. Our products include siding, custom manufactured and installed windows, custom home entry doors, kitchen remodeling, custom cabinet refacing and Heating V...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for answering...
PHH Arval and its fleet management subsidiary companies were acquired by Element Financial Corporation in a transaction effective July 1, 2014. During a transition period, we remain active in our recruitment efforts on THIS website the website of our former parent company, PHH Corporation. Please be assured that during this transition, PHH Arval recruiters will evaluate your resume and qualificati...
You MUST have a background in Auto Insurance to be considered for this opportunity! RemX Staffing is recruiting for a Customer Service Operations Manager for one of our clients. This person will be responsible for all aspects of service center operations and direct to consumer auto insurance business. Responsibilities: • Manage the daily practices and procedures in a rapidly growing call center or...
F&I position available Immediately with a Large Retail Trailer Dealership in North Jackson Ohio Salary plus Commission with full benefits.Work with Prime & sub-prime finance Companies/Representatives In a fast paced environment and Continue to build, train, and develop the finance department.The perfect candidate would have 4 plus years of Trailer/automotive/Truck finance experience. If you think...
Extremely successful, growing Area Company has an opportunity available for intelligent, compassionate Subject Matter Experts in a contact center in Jessup, PA. These opportunities require the ability to communicate well and learn new information quickly. Starting pay rate of $10.50 increases to $12.00 - $13.20 upon completion of training. Hours of training are 8:00 - 5:00. During paid training, y...
Responsible for troubleshooting technical issues with lifts and their associated parts, and providing accurate information on the product, sales orders, product delivery status. This is accomplished by providing excellent customer service and error-free order entry in a call center environment, developing product line expertise, and building strong relationships with customers. Responsibilities: P...
You MUST have a background in Auto Insurance to be considered for this opportunity! RemX Staffing is recruiting for a Customer Service Operations Manager for one of our clients. This person will be responsible for all aspects of service center operations and direct to consumer auto insurance business. Responsibilities: • Manage the daily practices and procedures in a rapidly growing call center or...
About Us Residential roofing and siding company Responsibilities • Answer enquiries and provide information about goods & services • Investigate customer complaints • Process customer requests & Update customer accounts • Marketing in Social Meadia • Managing existing Sales Accounts Education • High School Diploma (or equivalent) Qualifications • 1-2 Years Customer Service experience Skills • Basi...
JOB DESCRIPTION JOB TITLE: Account Executive - Digital Marketing DEPARTMENT: Client Services Dept. PAY STATUS: Salary based on work experience EFFECTIVE: Immediately HeBS Digital (Hospitality eBusiness Strategies, Inc.), based in New York City, is a full-service digital marketing agency and consulting firm working with leading hotel brands and hotel companies throughout the world. We have built an...
SelectOne Search is the Right Choice for your career search SelectOne Search is seeking an enthusiastic Help Desk Specialist for our client in Buffalo. This is a great direct hire opportunity to join an established and fast growing information technology firm that offers a full range of services. Candidates will be expected to provide timely and accurate support for clients via phone, email and re...
Company Confidential Corpus Christi, TX, 78413
Looking for a fresh and exciting CAREER Opportunity? Then we are looking for you!!! We are looking for spotlight talent to join our exciting and successful Team! We have entry level openings available immediately. We offer hands on training and great compensation (entry level $15/hr avg), so don’t be discouraged from applying! Ideal candidate: Well spoken Positive attitude Works effectively in a t...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for promoting...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Customer Service/Soft Collections Firstsource is Now Hiring Account Representatives If you thrive on servicing others within a financial environment, contact us today! · Hourly rate plus bonus potential · Comprehensive benefit package · Paid training · Wellness programs - we support a healthy work/life balance · Professional & positive work environment · Convenient Amherst location- near UB north...
Company Confidential Tampa, FL
There is an immediate need for Excellent CUSTOMER CARE SPECIALISTS. We offer a professional environment, flexible work hours from 20 – 29 hours and an opportunity to expand your knowledge/experience as a Customer Care Specialist! The position requires AT LEAST 2 consecutive years of INBOUND CALL CENTER experience, some type of problem solving background, excellent customer service skills and the a...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Position Description: This position description provides the minimum job requirements as additional duties may be assigned by supervisors. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. This job description is not a contract and does not change the employment “at will” relationship. FTD reserves its right to amend the job descripti...
We are seeking qualified candidates who value punctuality, are social, outgoing, and truly have a passion and gift for building relationships and relation to people. Duties: Provide first level customer support via the telephone for all technology products and services provided by CSD. Works with customers to answer questions and resolve problems related to products and services. Resolves problems...
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