Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
We're growing again! Due to continued growth we are in immediate need of Service Technicians! So, get back to middle America with a low cost of living, great schools, family oriented environment and four beautiful seasons in the tri-state area. This is your opportunity to grow with a President's Award Winning Ford dealership in Southern Ohio. If you're the right fit, then this may be the perfect j...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Sales Representative Job Purpose: Serves customers by selling products; meeting customer needs. Duties: * Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. * Adjusts content of sales presentations by studying the type of sales outlet or trade factor. * Focus...
You will be providing remote support to this client's premier clients on Exchange. You will be taking 1-3 cases a day that involve end to end support from the client to the Exchange server. Duties will include: installation, administration, clustering and disaster recovery for Exchange. There will be some networking and Active Directory support involved. 3+ years Exchange Server 2003/2007/2010 sup...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
CareersUSA, a leader in the staffing industry with over 31 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Fort Lauderdale, FL. Earn $9.00 to $12.00 per hour at these full-time, temporary and temp-to-hire positions. Job Description: Receive inbound and make outbound calls Provide support to vendors an...
CareersUSA, a leader in the staffing industry with over 31 years of experience, has another job opportunity for you: Our client is seeking Retail Compliance Checkers for Alcohol and Tobacco in Philadelphia, PA. Earn $15.00 per hour at these part-time, temporary positions. Control your own schedule, work weekends or any day during the week; work one day or three, the choice is yours! This is a reoc...
Washington National's largest American marketing company, PMAUSA, is looking for 2 qualified Territory Accounts Managers who have the desire to earn a good living, work a flexible schedule, and service our current rural and urban customers (local farmers, ranchers, and small business owners). This is an outside Territory Development/Sales/Service position STABILITY: In business since 1923 LARGE LO...
A Kforce client in Laguna Niguel, California (CA) is seeking a Lead Escrow Assistant. Candidates must have recent experience with Resale Escrows for this Office in South Orange County. This offers an immediate start. Required Skills: Basic computer skills are required Excellent communication skills Must be detailed oriented Good attendance record Ability to work as a team player Must be dependable...
A Kforce client is seeking a Student Services Coordinator in Colorado Springs, Colorado (CO). Under general supervision, this position supports the Student Services/Operations function by providing general information to visitors, staff and faculty and performing various clerical and administrative functions to ensure that processes are timely and accurate and that the necessary student record inf...
Our client is currently seeking a Customer Service Representative for their office in Saint Louis, Missouri. This position will handle customer service inquiries and problems via telephone, internet or written correspondence. The customer inquiries are of basic and routine nature. Job Responsibilities: Answers questions and resolves issues based on phone calls/letters from members, providers, and...
Our client is seeking a Customer Service Representative in Evansville, IN. Job Duties: Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors Triages resulting rework to appropriate staff Documen...
Our client is seeking a Customer Service Representative in Anchorage, AK. Job Duties: Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors Triages resulting rework to appropriate staff Document...
Our client is seeking a CS Benefits Admin in San Diego, California (CA). Description: Our client is currently seeking a strong customer focused candidate to provide customer service support to clients for pension and/or health and welfare plans and associated web-based applications. Job Responsibilities: Perform customer service support by responding professionally to customer inquiries/issues rec...
A Kforce client is seeking a Customer Service Representative in Kalamazoo, Michigan (MI). Major Job Duties and Responsibilities: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding...
Our client is seeking a Sales Representative in Norcross, GA. If you are looking to join a high energy and passionate team that reaches for excellence and inspires a competitive spirit then this is the position for you. We're focused on growing our business and have a need for dynamic sales professionals to join our company. We are seeking a highly skilled sales professional to join our inside sal...
About SimEx-Iwerks Entertainment SimEx-Iwerks Entertainment is the world leader in cinematic attractions specializing in custom 4-D Theaters. We provide fully immersive experiences utilizing the most popular Hollywood brands and the best in wildlife content. Our mission is to attract and engage guests in zoos, aquariums, museums and theme parks around the globe. Overview The Manager of Attraction...
Shield Healthcare is a leading supplier of medical products and services for the care of patients in the home. As a company, we pride ourselves on our commitment to provide quality healthcare services to the community and for being one of the largest employers in the Santa Clarita Valley. We are currently seeking qualified Customer Service Agents to work in our Valencia Call Center. Our agents pro...
We are currently seeking qualified Customer Service Agents to work in our Plano, Texas office. Our agents process telephone orders from patients and referral sources in a fast paced, high volume call center environment. The primary function of this position is to provide excellent customer. Accountabilities Handle a high volume of inbound/outbound calls each day Identify and assess customers’ need...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-325 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-325