Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14493
Build a Career You Can Be Proud Of Xerox Services has immediate positions for Customer Service Representatives Walk-ins Welcome! Monday - Friday 9am - 4pm Questions? Please contact Tessa at 765-778-6219 Apply in person: 2828 Enterprise Drive Anderson, IN 46013 Must pass background and drug screen Apply online: http://www.jobsatxerox.com/anderson-vin/ EOE M/ F/Disability/Vet ©2014 Xerox Corporation...
UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting. This is a physical, sometimes fast-paced posi...
A-Line Staffing Solutions is currently looking for Benefit Verification Coordinators to work in Frisco, TX. These positions are Monday - Friday 40hrs a week. I have listed a job summary for you below to review. If you are interested please send your resume to ***** or call me at (877) 782-3334. Job Summary: Responsible for supporting all patients to ensure the prescribed drug the...
Wind River Systems has a great opportunity for a Member of the Technical Staff – Customer Support. The candidate we are seeking is an excellent communicator both written and verbal, with a strong desire and ability to work with the customer (remotely) to resolve their technical problems by troubleshooting and debugging operating systems in a real-time embedded environment. This position can be loc...
Customer Service Representative Frisco, TX Not your typical CSR job. Recent Call Center Experience Handling a highly sensitive matter of medication recalls. Healthcare background is Required We need candidates who will be calm, patient, empathetic and most of all, those that can instill trust. We need candidates that have experience with follow up skills for this one! Great Customer Service Skills...
United Lender Services (ULS) is one of the fastest-growing national providers of real estate transactions services and mortgage solutions throughout the United States. ULS simplifies the closing process by providing a full suite of services on a nationwide level. Our team of industry-tenured experts manages every point in the process, affording the same quality of service to matters large and smal...
Essential job functions: Identifying Referral status Identifying New Rx File, MD file, Re-auth file, Progress file Timely Processing and forwarding all re-authorization request to the adjuster/case manager/UM providers as directed by the payers specific protocols/workers compensation state law and department protocol Effectively communicating directly with the providers all authorizations/certific...
The Lodge Alley Inn is currently seeking a full time in-house marketing representative/concierge. The Marketing/Concierge position duties include: -Face to face interaction with guests/owners staying on property -Conducting pre-arrival calls over the phone -Providing concierge service for the Charleston area -Daily paperwork must be completed -Setting up marketing meetings The following skills/att...
A-Line Staffing is looking for Bilingual Customer Service Reps in Monroeville, PA. This Bilingual Customer Service Rep will work a Monday - Friday from 11:30am - 8:00pm. This Bilingual Customer Service Rep will be compensated at $12.00 - 13.00 per hour depending on experience. I have listed a detailed job description along with requirements for you to review below. You can reach me by phone at (87...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for promoting...
Mass Eye & Ear Infirmary Requisition Number 14-0293 Title PATIENT ACCOUNTS CUSTOMER SERVICE REPRESENTATIVE Department Patient Accounts Shift Day Hours Per Week 40 City Quincy State MA Description Responds to patient billing inquiries, the research of payments, and the initiation of the proper steps to ensure correct resolution of patients’ accounts Requirements High school graduate or equivalent r...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what?s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what?s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
- Answer high volume of incoming calls pertaining to all company inquires. - Documenting referrals and updating parties involved from calls received - Maneuvering through the company database while completing all phone calls and requests. - Intake of initial referrals by obtaining all pertinent claim information and special instructions for scheduling. - Input new referrals submitted to us by fax,...
Fargo Management Group has expanded and has quickly become of the fastest growing and most successful advertising firms in the West Fargo Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. FARGO MANAGEMENT WANTS TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAREER OPPORTUNITIES Our firm is currently looking for several entry...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Want to work for a company that really cares about people? Qualfon offers a high energy work environment alongside programs and services designed to make people’s lives better! We are currently hiring inbound customer support and sales agents for our four locations in Kootenai County, Idaho or our Liberty Lake, Washington office! Check out some of the details below that are standard for each oppor...
Qualfon is hiring! Want to work for a company that really cares about people? Qualfon offers a high energy work environment alongside employee services that support you at work and beyond! We are now accepting applications for the following positions in Fort Collins Customer Support Representatives - ($12.00 - $9.25 per hour) plus performance based incentives *Full time and Part time schedules ava...

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