Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 170662
Description Conifer Patient Communications At Conifer Patient Communications, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our so...
We have a direct hire HR Coordinator job opportunity in Wauconda, IL. Candidates MUST have at least two years of HR experience either in a Coordinator or Generalist function. In this role, you will be responsible for employee relations, benefits and medical leave administration, setting up drug screens/background checks, and new hire orientation. You will be required to have solid proficiency in M...
Job ID EPMPS-10041582 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Aug 29 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. B/S or B/A in Engineering or Technical with Two (2) years of relevent work experience. Or B/S or B/A in Business degree combined ...
Ajlon Professional is partnering with a medical facility. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in hospital medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this ...
Job ID EPMPS-10041577 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Aug 25 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. B/S or B/A in Engineering or Technical with Two (2) years of relevent work experience. Or B/S or B/A in Business degree combined ...
Our healthcare client in the Verona area is in need of a TEMPORARY Front Desk Administrative Assistant job available for their busy medical office. This job is open due to heavy work load, and they need someone with a high level of professionalism. Responsibilities for this job include: • Answering high volume calls and scheduling patient appointments • Verifying patient’s insurance benefits •...
Position Description: Open Positions for Career-Minded People. Be a champion for customer service! Are you ready to start your career with a company that offers growth, challenge and a commitment to excellence? Raymour & Flanigan is a leading furniture retailer in the U.S. and is searching for a career minded customer care associate that can make a difference to the customer shopping experience...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
Job ID EPMPS-10041461 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Jul 10 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. Provide technical product support. • Provide intermediate level pre-sale and post sale technical support for designated product ...
Accounting Principals is working a Customer Care job with a medical device company in north Minneapolis. This is a contract-to-hire position paying $15+/hr, DOE. JOB DESCRIPTION - Assist customers via phone with inquiries about devices, insurance and medical information - Educate customers about devices, includes device retention when needed - Gather and forward information for insurance clai...
We are looking to recruit a motivated individual for a Medicaid Medical Biller/Collector job in Chicago, IL. You must have at least three years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medicaid...
Manager of Medical Affairs/Credentialing Manager Job Opportunity in Chicago, IL We are working with our Client (Hospital) in Chicago that is seeking to fill the Manager of the Medical Staff Office. This individual will lead the operations of the medical staff office to meet the requirements of the medial staff bylaws. Great Direct Hire Opportunity! Responsibilities: Manage the credentialing and...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Pest Control Technician in Enid Area. Starting $10.25/hour, training provided with increases within 90 days, plus commissions, and production bonuses. Odd hours and some out of town work, excellent driving record and able to pass a rigid background check required. Company vehicle provided. www.parkerpestcontrol.com Fax resume or generic application to 800.376.2847 or call 580.233.4529 This job li...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cu...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
MoreDirect is a profitable $800M+ company focusing on providing technology solutions for the Fortune 2000, located in Boca Raton, Florida. MoreDirect is a wholly-owned subsidiary of PC Connection (PCCC), a $2 Billion+ publicly traded company located in Merrimack, NH. MoreDirect offers a wide range of technology services with over 500 technical certifications and a qualified team of expert enginee...
YOU'RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family. Equal parts detective, ally, troubleshooter and negotiat...
The primary objectives of the Patient Services Representatives are to resolve patient complaints. Patient Service Representatives also resolve all NPSC issues transferred from the NPSC, process patient correspondence relating to insurance information, letters of dispute, and payment and adjustment inquiries; in addition to processing workfiles and web hits accordingly and return missed calls in a ...
Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature. This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited t...

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