Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12488
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function are responsible for providing expertise and customer service support to...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Description Conifer Patient Communications At Conifer Patient Communications, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solu...
L;AG_checkmark AmeriGas, The countries largest propane retailer seeks a Full Time Customer Service Representative for its Killingworth, CT office. Requires exceptional computer and customer service skills. Hours Mon-Fri, 8:30 - 5:00 with good hourly rate and benefits. Resume Letter of interest to: ***** No Calls or Walk-Ins Please! Posted in The Day...
Description: The Enterprise Services and Financial Systems (ESFS) Internal Consulting Group (ICG) is looking for a Project Director. This group is tasked with leading the program and project management aspects of critical initiatives across Prudentials finance organization. The Internal Consulting Group provides all aspects of Program/Project management support including but not limited to, identi...
Description: The Enterprise Services & Financial Systems (ESFS) department is part of the Chief Financial Officers organization within Enterprise Financial Management. The Planning & Forecasting Application Support team works directly with business and corporate departments to implement technology solutions for their planning and forecasting needs. The Project Management Associate position combine...
Description: The Director, Project Management position leads the planning and implementation of multiple projects across the Individual Life's Actuarial Departments. The position will focus on the management and coordination of BAU activities through a disciplined approach to project management as well as the establishment of governance models. The selected individual will: Develop and manage proj...
Priceline is seeking a highly motivated senior operations leader to be responsible for the design, delivery and management of customer service for the Hotel and Rental Car products. The Director of Operations will manage the customer experience through strategic leadership and vision, daily operational management and continuous process improvements. In this role you will report to the SVP of Custo...
Customer Experience Manager-WD30001085 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing marke...
Office Position at Senior Life Services Established in 1972 in Vero Beach, our 40 person office staff supports our 200 strong multi-state field force. We are seeking one or two bright, highly organized individuals with excellent communication skills to join our rapidly growing team. Requirements: •Microsoft Office (Word, Excel) •Must have good alpha numeric data entry experience •Must be comfortab...
Looking for the road to success? Follow the leader in the home healthcare industry. Rotech Healthcare Inc. is seeking a Patient Care Coordinator for our After Hours Call Center in Murray, KY. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner during non-b...
Licensed Cosmetologist with Call Center Customer Service Experience Needed DIRECT HIRE.$12 PER HOUR PLUS NICE COMMISSION BASE THAT CAN AVERAGE $500 PER MONTH. Our client in downtown Dallas area has an immediate need of a licensed Cosmetologist with call center experience. Must be able to type 40 words per minute, pass criminal background check and drug screen, and be able to work a 9:30 AM to 6:00...
Marshalls, shop on: Opportunity is in store for you! Marshalls, together with T.J. Maxx, forms The Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. At Marshalls, our growth is creating exciting opportunities for motivated professionals every day. Here, you'll find professional advancement, individual recognition and even time for a life outside of work! Marsha...
Be HomeGoods Happy. HomeGoods offers an exciting and rapidly changing selection of home décor merchandise, including giftware, home basics, accent furniture, lamps, rugs, accessories and seasonal merchandise at great values. It's where highly motivated professionals turn for outstanding and unique experiences in a very creative and supportive environment. It's also where you will find success and...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer AA/EOE/M/F/D/V TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we hav...
Description: Provider Resolution Specialist At UnitedHealth Group, we're driven to help people lead healthier lives. We're committed to reshaping the way health care works for millions. And our passion can become your best career asset. This is not just another company running just another call center. We're out to change health care for the better and that starts with every inquiry we handle from...
Provide technical customer service to Automotive Industry clients tesa is one of the world’s leading manufacturers of self-adhesive tape solutions for numerous industries. Our experience in pressure-sensitive technologies has transformed many industrial applications around the world. Today, the worldwide tesa enterprise services customers in over 100 countries around the globe and holds hundreds o...
Entry Level - Junior Account Executive - Training Provided About the Job Cole Cole Enterprise is growing and hiring individuals to be trained for upcoming management roles.​ What we are looking for now: Cole Cole Enterprise is looking for career-minded individuals who are in search of a fun yet professional environment with rapid advancement.​ We cross-train candidates in areas of: customer servic...
At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell International is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. We invent and manufacture technologies that address some of the world’s toughest challen...
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Answers for Customer Service Jobs

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