Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 11988
*Direct Support JOB ID: 2001 Contact: Recruiters Toll Free: 888-225-6755 Become part of a team of motivated direct care professionals. Assist adults with developmental disabilities become more independent by offering guidance and support for daily living activities, self-help and social skills following prescribed support plans. Encourage personal choice and community integration through various a...
Location: 9800 Centre Parkway, Ste. 1100, Houston, TX 77036 Industries Healthcare Services/ BPO Job Type Full Time/ Permanent Years of Experience 2 or more years Education Level Some College Preferred Career Level Experienced (Non-Manager) Healthcare Customer Care Specialist (Full-Time) We are looking to fill positions within our healthcare customer service unit to field inbound and outbound calls...
*Production Coach JOB ID: 3001 Contact: Recruiters Toll Free: 888-225-6755 Provide support to adults with developmental disabilities involved in light assembly-line production activities. Act as a role model by reinforcing appropriate social and work behavior and document progress of workers supported. Requirements:high school diploma or GED good communication skills ability to perform physical as...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and custome...
TruGreen, a leader in the service industry, has an opportunity for a Customer Service Representative. We are looking for a highly motivated, energetic individual to provide customer service assistance to our customers over the telephone and to enter data into the computer. Ideal candidate will have telephone customer service experience, above average typing and data entry skills, excellent communi...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Receives inbound calls to resolve customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. An...
NOW HIRING ENTRY - LEVEL Branch Manager Trainee (Customer Service, Sales a must) Union, NJ Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our prog...
IMMEDIATE HIRE!! ENTRY-LEVEL Branch Manager Trainee (Sales, Customer Service) Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our program provides...
Job Fair (Full-Time/Part-Time/Entry Level/Manager) Job Description We are looking for job seekers from all types of backgrounds and industries to participate in our Job Fair! Whether you are currently seeking employment or are currently employed and looking to take the next step in your career, we have opportunities for every type of job seeker at our Job Fairs. Our mission is to connect the best...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
We look for people who are deeply committed to providing excellent service—and who push themselves and their teammates to constantly improve that service. In return, Endurance offers an entrepreneurial environment that promotes teamwork, encourages innovative thinking, and provides opportunities for employees to continually test and improve their skills. We promote from within whenever possible, o...
ABOUT OUR COMPANY Dust Collector Services is committed to being a leader in the Southern California Pollution Control Industry. We are a Specialty Contractor in the field of Dust, Mist and Fume Collection Industry looking for a Full Time Energetic and Outgoing Customer Service Representative. Position description Serves customers by providing product and service information; resolving product and...
An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Counter Sales Representative- Uncapped Commissions! Do you enjoy a fast paced sales environment? Do you like the idea of uncapped commissions? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciatedfor your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations,...
Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our program provides hands-on training in: sales, operations, customer service, finance & accountin...
Konica Minolta Business Solutions U.S.A., Inc is currently seeking a Customer Support Representative. This position reports directly to the Branch Manager or Market Vice-President for weekly activities with a dotted-line relationship to the Regional Sales Development Manager. RESPONSIBILITIES: Identify and schedule the necessary resources needed to properly address customer's needs. Create customi...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer AA/EOE/M/F/D/V SUMMARY: At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We...
Growing insurance agency seeking experienced Commercial Lines Service Representative. Fax resume to 586-949-5170 or email ***** Click to apply by EMAIL =...
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Answers for Customer Service Jobs

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