Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186357
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in and around the Jackson, MS...
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in Oklahoma. &PMON Required...
CUSTOMER SERVICE REP I AHCCCS/Arizona Long Term Care System Yuma Office is recruiting for an entry level Customer Service Representative 1. This position assists customers and operates various computer software programs. Excellent benefits package. Visit azstatejobs.gov and search Job ID: 12329 for a full job description and to apply. Yuma Sun Classifieds...
CARETAKER North Mason County CARETAKER needed in North Mason County. This position would be suitable for an active retired individual or couple who are prepared to commit to light grounds keeping duties. Responsibilities would also include security. Residence is available onsite in exchange for duties performed. Send resume to Caretaker, P.O. Box 2063, Allyn, WA 98524 or caretaker.nmason@gmai...
Staples Lithonia, GA
Description Job Title: Copy & Print Center Associate Reports to: Sales and Service Manager Position Summary: The Copy and Print Associate is responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. The Associate is tasked with managing multiple and compet...
Staples Missouri, MO
Description Position Summary: The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the Mobile and Technology department. They are committed to offering every customer a total solution for his/her mobile and technology needs. The Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. ...
Staples Columbia, SC
Description Introduction Staples is the world’s largest office products company and a trusted source for office solutions. The company provides products, services and expertise in office supplies, copy & print, technology, facilities and breakroom, and furniture. Staples invented the office superstore concept in 1986 and now has annual sales of $25 billion, ranking second in the world in eCommer...
Staples Emporia, KS
Description Job Title: Copy & Print Center Associate Reports to: Sales and Service Manager Position Summary: The Copy and Print Associate is responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. The Associate is tasked with managing multiple and compet...
Description Job Title: Copy & Print Center Associate Reports to: Sales and Service Manager Position Summary: The Copy and Print Associate is responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. The Associate is tasked with managing multiple and compet...
Staples Walnut, CA
Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples’ customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have ...
Staples Monaca, PA
Description Position Summary: The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the computing department. They are committed to offering every customer a total solution for his/her technology and computing needs. The Tech Sales Associate is responsible for ensuring the Tech and computing department achieves key metrics, including profitable sales and customer ...
Title: Test Center Administrator Description: Adecco is currently assisting a local client seeking an experienced Test Center Administrator in Cumberland. This position is a long-term temporary opportunity. If you meet the qualifications listed below please Apply Now! Responsibilities for Test Center Administrator include but are not limited to the following: *The Test Center Administrator wor...
Staples Monaca, PA
Description Position Summary Responsible for providing exceptional customer service and creating a customer centric environment. This person will also be required to perform store operational tasks as needed. General Purpose Customer Service, Basic selling skills, Front-end operations, Merchandising and retail operating standards. Role Qualifications• Must exhibit exceptional customer service a...
Neiman Marcus Beverly Hills, CA
Job Summary Under the direction of the department manager, the Designer Jewelry clerical will be responsible for managing the daily administrative and merchandise responsibilities for the for the Designer Jewelry department. This includes but not limited to interacting with clients, vendors, the corporate buying offices and store associates with merchandise inquires, resolving customer services ...
Description Position Summary: Primary responsibility for managing selling floor and operational activities to maintain an environment that supports and strengthens our Staples brand. The team lead is responsible for coaching and mentoring our sales associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the st...
C.R. England, Inc Green Bay, WI
Overview: C.R. England is a stable, financially sound company with opportunity for growth within the company. As a 90-year leader in transportation, C.R. England is hiring a Dedicated Driver Manager to grow its asset-based business out of our Green Bay, Wisconsin location. Responsibilities: The Driver Manager is at the very center of a fast-paced strategic environment. Our customers require ind...
C.R. England, Inc Ochelata, OK
Overview: C.R. England is a stable, financially sound company with opportunity for growth within the company. As a 95-year leader in transportation, C.R. England is hiring Driver Managers to grow its asset-based business out of our Ochelata, OK location. This opportunity starts at $32k-$35k a year DOE. Responsibilities: The Driver Manager is at the very center of a fast-paced strategic environ...
C.R. England, Inc Salt Lake City, UT
Overview: C.R. England, Inc. a Salt Lake based nationwide truckload carrier is seeking qualified candidates for the position of Permits & Tolls / Operation Support Manager. This position is responsible for securing and updating truck and trailer permits in accordance to Company procedures, and for supporting a wide variety of administrative and reporting requirements within the department. This w...
C.R. England, Inc Sterling, IL
Overview: C.R. England, Inc. is a stable, financially sound company with opportunity for growth within the company. As a 95-year leader in transportation, C.R. England is hiring a Dedicated Driver Manager to grow its asset-based business out of our Sterling, IL Dedicated location. This is a 4 days on, 3 days off opportunity with hours of either 6:00am - 6:00pm or 6:00pm - 6:00am. Responsibiliti...
INTL FCStone Chicago, IL
--Job Description Systems Support Analyst I Reports to: Systems Manager Company: FCST Position Purpose: Responsible for performing first and second level technical on-site or in-house servicing, repair and/or installations. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Primary Accountab...

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