Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14978
Manpower and Stens in Jasper, Indiana are working together to fill a Customer Service Representative position. These are seasonal positions - expected to last through the summer. Job duties/responsibilities include, but aren't limited to: - Talking with customers by phone and placing orders - Entering data into the computer and verifying customer address and order information - Inform customers of...
Company Confidential Costa Mesa, CA, 92626
Orange county IT Services Company is expanding its operations and is currently seeking a friendly, upbeat customer service specialist for the Help Desk department. Position is in a call center environment, receiving inbound calls and emails from customers, creating service orders using a CRM software program and coordinating with technicians at the help desk to service the open orders. Duties incl...
Call Center Agent (On-call) We make stories like this possible every day. Whether we're helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we're proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life. The Ritz-Carlton, Lake Tahoe, located at 13031 Ritz Carlton Highlands Co...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Shawnee, OK If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer serv...
Company Confidential Stillwater, OK
We are a leading manufacturer with an excellent opportunity for an experienced customer service professional to join our team. Customer service experience with a manufactured product is preferred. Responsibilities: · Manage all aspects of Customer Service Department. · Provide assistance to customers regarding availability and pricing of the various product lines. · Communicate with production man...
Growing Third Party Administrator of Pre-tax Benefit’s seeks a COBRA Client Support Specialist. We are searching for an individual who has extraordinary clear and concise phone and customer service skills. Under limited supervision, the Client Support Specialist will perform day-to-day administrative tasks according to established procedures and provide assistance to team members as needed as well...
Patient Accounts Services is a fast growing and competitive leader in the third-party Collections / revenue cycle healthcare industry. We offer medical, dental and vision benefits after 90 days! The position entails supervising and coaching department staff on phone conversations with patients about their hospital accounts. Individuals who are able to communicate assertively, multi-task and boost...
Makes collection calls on past due accounts. Resolves disputes internally and externally. Responds to internal and external requests. Negotiates payment plans when necessary with manager’s approval. Maintains customer accounts. Recommends to manager accounts to be placed for collection or bad debt. Processes credit applications and resale tax certificates from customers.Compiles, sorts, and files...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Part-Time Customer Service and Loan Specialist Clinton, OK If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding cus...
TempForce, a locally-owned and premiere staffing service in the Twin Cities, is seeking people to provide valet services at a busy dealership in the southwestern suburbs. Full-time and part time hours available with schedules that are a mix of days, evenings, and Saturday hours. Well-qualified candidates will have flexibility to work a variety of hours. This is an exciting temporary to hire opport...
ATG, a software firm located in West Des Moines, IA, has current opening for a Quality Assurance Coordinator who will be responsible for answering phone calls and email messages, and shipping products sold by the company. ATG develops and maintains software solutions for judicial agencies for the Federal and several State Governments and is one of the largest firms in its market. All software desi...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Monett, Mo *Bilingual Preferred If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outst...
Company Confidential Oakland, CA, 94621
Doppelmayr Cable Car is currently seeking a Station Attendant for the BART Oakland Airport Connector. This is a long-term opportunity to work on a recently-constructed and unique cable-driven Automated Guideway Transit System in Oakland, California. Station Attendants ensure that system equipment and facilities are operating properly, ensure passenger safety, and respond to passenger inquiries. Th...
Reference job opening #8480 Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Lincoln/Omaha area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID a...
A privately held research reagents company developing high quality antibodies and related reagents is looking for a full time Custom Antibody Service Project Manager. The ideal candidate will be a detail oriented individual with a life sciences background to manage custom antibody projects. Job duties include but are not limited to: * Manage projects from start to finish, coordinating between clie...
Assured Comfort Heating & Air in Winston GA is looking for someone who has that spark, is personable and outgoing for our state-of-the-art call center. Our customers deserve prompt attention and careful follow through. If you like to help people, can sell services, and have a positive and enthusiastic approach to customer service; we want to talk to you. Flexibility is important, as some evening a...
Veritude on behalf of Fidelity Investments is hiring Customer Service Call Center Agents in Albuquerque, NM Duration: These positions are temporary positions, starting on August 20th. Position lengths can be 3 months to 5 to 6 months and even include temp to hire potential. Hours: 40 hrs per week (Monday thru Friday) - The call center is open from 5:30 am to 10:00 pm Pay: $13.25 Interviews: Will b...
Job Description Eaton's Vehicle Group – Truck North America division has an opening for a Technical Customer Support Representative. This position is located at the Vehicle Group headquarters in Galesburg, MI. The Galesburg facility is conveniently located half way between Chicago, IL and Detroit, MI on Interstate 94. Additionally, the facility is 15 miles east of Kalamazoo and Portage Michigan. T...
Conway Office Solutions, is looking for an experienced technician to repair and maintain copiers, printers and fax machines at customer locations in the Nashua, Wilton and Hollis area. You will also demonstrate excellent customer service by performing preventative maintenance, responding quickly, and fixing the issue on the first visit whenever possible. Conway Office Solutions, a Xerox Company, h...
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