Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14031
Customer Service Oriented Security Officers Job Label:TridentS Trident Security, an Arizona employer, is hiring for unarmed Security Officers and Gate Hosts. Customer service professionals needed for security posts at hospitals, gated communities, high rise office complexes and prestigious downtown residences. $9.50 to $12.50 per hour. As a member of our highly valued team you will be critical to...
Add.on.Auto Support Representatives work with customers and vendors by phone to resolve software issues and assist with building and maintaining accessory catalogs. Issues handled include resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business. Analysts spend most of the day on the phone assisting customers and sa...
Do you know what consumers buy? What consumers watch? Nielsen Knows! Nielsen is the world’s leading marketing and media information company. We’re passionate about measuring and analyzing how people interact with digital and traditional media, and in-store environments-locally and globally. Businesses worldwide use our services to better manage their brands, launch and grow product portfolios, and...
Position: Senior Value Stream Improvement Specialist/Champion Reports to: Executive Vice President of Operations JOB SUMMARY: The Senior Value Stream Improvement Specialist/Champion will advance MasterControl's operational excellence program'and business results'through expertly teaching, applying, and championing Lean and Six Sigma philosophies, practices, and tools. This position will act as a k...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community....
Enterprise Holdings EAN Services, LLC is excited to announce multiple opportunities for Work from Home Rental Reservation Representatives! Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. Employees working from home as Rental Reservation Representatives will be handling inbound calls from Enterprise rental br...
Our client, located in San Antonio, TX currently has an opening for a Bilingual Call Center Rep! Handle transactions/inquiries and answer customer questions. Must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer. Must have the knowledge to answer most client questions or be able to refer them to the people that...
Reference job opening #8533 Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader...
You?ve invested time and hard work to get where you are, and you want to work alongside people who?ve done the same and will motivate you to be better every day. You are looking to be challenged and grow professionally, and you need to be valued and recognized for your contributions. If this is you, Sirius is for you. Sirius helps companies become more competitive by taking advantage of technology...
Job Summary SupportE-CommerceandtheBrandsbyassistingwiththedeliveryofZalecustomerservice policies,procedures,andstandards. Also,responsibleforresolvingescalatedcustomerservice issues. Primaryduties/tasks Assistcustomerswithorders,statusofexistingorders,merchandiseinformation,store location,etc. Respondtocustomersandresolveissuesreceivedbyphone,email,livechatormail, especiallyforescalatedcustomeris...
Job Description: Highly reputable local market research firm seeking a detail oriented data entry specialist for light level data entry work. Fun, casual, team oriented office work environment. M-F business hours. Great long term opportunity to get in with a growing company. If you are looking for an immediate opportunity that could transpire into a long term position with a great company that tru...
Enterprise Holdings EAN Services, LLC is excited to announce multiple opportunities for Work from Home Rental Reservation Representatives! Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. Employees working from home as Rental Reservation Representatives will be handling inbound calls from Enterprise rental br...
Randstad National Delivery is seeking skilled customer service professionals for temporary openings in Austin (far north side of the city - fairly close to Round Rock area). Position will involve performing a variety of customer service and verification duties for a large health insurance company. Will respond to inquiries over the phone, via email and/or in person regarding insurance claims/polic...
Enterprise Holdings EAN Services, LLC is excited to announce multiple opportunities for Work from Home Rental Reservation Representatives! Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. Employees working from home as Rental Reservation Representatives will be handling inbound calls from Enterprise rental br...
American Personnel has partnered with one of the fastest growing companies in Massachusetts to assist with the search for various tech support roles. Are you a self-starter with the initiative and desire to grow? Do you thrive in a fast paced environment? Are you looking to join an ever changing innovative industry? If the idea of facing new challenges on a daily basis excites you then apply today...
Chances are you handle products supplied by Berlin Packaging everyday! We are a highly successful growth-oriented distributor providing inventory management, warehousing, and other value-added services to industrial, consumer packaged goods companies, and laboratory markets. Through continually providing our customers and suppliers with the services they need to improve their net income, we have a...
What will I be doing? Conducts outbound calls to open marketing package guests to verify details, answer questions and attempt to secure dates for their open-dated vacation package. Follows up with guests to book dates or assist for customer service reasons. Disqualifies guests that do not meet the qualification standards for the marketing package. What are we looking for? Minimum of two years exp...
What will I be doing? The purpose of this position is to sell Owner Referral vacation packages from leads that are generated from members.Generates referral business as well as maintains a callback file of prospects. Maintains individual sales and marketing goals for performance measurement. What are we looking for? Minimum one year experience in this or a related job. Work a flexible schedule inc...
JOB DESCRIPTION Customer service and sales experience are wanted to fill our Account Manager position. We are currently accepting applications from individuals with experience working in customer service, customer relations, customer support and sales to work as part of our team. ____________________________________________________________________________ Apply Now for IMMEDIATE CONSIDERATION! ___...
Do you enjoy helping people? Are you good with computers and/or electronics? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Daleville that supports the leader of the technology industry (just off I-69-short commute from Muncie, Anderson, Fair...
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