Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Our client, a Centre County Medical Device manufacturer is seeking a full time Customer Service Associate to join their team. This key person is responsible for interacting with end users and distributors to obtain sales and resolve service issues. Duties may include: Interaction with distributors and end users to provide information and excellent customer service. Provide pricing and product info...
Job_Other_Compensation: Up to $40000.00 Job Description: Position Title: Bilingual Customer Service Representative Status: Exempt Position Summary: Provide customer service assistance to English and Spanish speaking customers. Responsibilities and Duties: ? Make the initial contact with a client and explain the service available. ? Process customer orders and process payments. ? Maintain customer...
Job_Other_Compensation: Up to $40000.00 Job Description: Position Title: Bilingual Customer Service Representative Status: Exempt Position Summary: Provide customer service assistance to English and Spanish speaking customers. Responsibilities and Duties: ? Make the initial contact with a client and explain the service available. ? Process customer orders and process payments. ? Maintain customer...
Job_Other_Compensation: Up to $13.00 Job Description: Dynamic Irvine-area company has an immediate need for a call center / customer service representative. This position's main purpose is to interact with customers and distributors in a multi-media environment (telephone, fax, e-mail). ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Communicate on a daily basis in person, via phone, e-mail and other for...
Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Essential Functions: In a courteous a...
Consumer Care Center - Response Representative Recognized leader in the cosmetics industry has a call center position available in our Consumer Care Center newly located in lower Bucks county. Job Functions: Responds to all consumer inquiries by mail, phone, fax, or internet for the affiliated Estee Lauder Companies. Captures relevant data for the consumer information database. Accountabilities: R...
A Kforce client, located in Phoenix, Arizona (AZ), is seeking a Consumer Loan Specialist. Description: The Investor Business Solutions team objective is to provide Investors with viable mortgage servicing solutions to align with our business strategies and operational goals. Responsibilities: Performance Penalty Management - Eliminate/reduce monetary losses associated with investor and private ser...
Company Confidential
Customer Service Representative . do you truly listen to customers and do whatever it takes to meet their needs? Unleash your forte for customer initiatives in a West suburban consumer product manufacturing company that will value what you bring to the team. This integral Customer Service role encompasses all areas of customer fulfillment in business-to-business consumer packaged goods. Customer S...
Newkirk (A DST Co.), an innovative Marketing Communications Company, is recruiting an entry-level Associate Client Services Liaison for our Retirement division. Associate Client Services Liaison provides daily internal and external client support to multiple Financial Institutions. Responsibilities are to respond to basic client inquiries, resolve routine issues, process, monitor and perform quali...
Growing healthcare company needs energetic, motivated person to assist workers compensation patients. We work with people who have been injured on the job to fulfill prescriptions for orthopedic bracing. Fast-paced, friendly, team-orientated environment working with patients over the phone to determine which equipment is best suited for their needs. Perfect candidate will have: >Medical terminolog...
Universal Endeavors, Inc. is one of DFW's premier marketing firms looking to fill entry-level sales and marketing positions. At U.E., our objective is to increase market share and penetration of our client's new FIBEROPTIC network in targeted markets. Our direct and personable approach to marketing allows us to develop practical business solutions for our client at the local level. This job involv...
Customer Service/Marketing Coordinator Description: In house sales and customer service support utilizing a variety of programs to provide information for quotation needs, order processing, related correspondence and reporting. Maintain and coordinate marketing efforts through company website, brochures and manuals, utilizing sales contact database and various spreadsheets. Accountability: The Cus...
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, GEICO may be the right place for you! Our Customer Service Representatives are licensed insurance professionals who delight customers every day by providing exceptional, personalized customer service. Through our industry-leading, paid training program, you will learn all about insu...
Paul Mitchell the School Las Vegas is hiring immediately for a full time Financial Aid Representative. You will assist students with enrolling into our program, processing financial aid applications and monitor students academic/attendance progress while in school. This role has a significant amount of face to face and over the phone student contact along with data entry work. This position requir...
Career Opportunity To: External Candidates From: Human Resources Date: 6/18/2013 Re: Career Opportunity for Customer CareSupervisor Florida Public Utilities Company is an Equal Opportunity Employer. Customer Care Supervisor: Full-Time Location: West Palm Beach, Florida Job Responsibilities…This position works with all levels of the local division and Customer Care Team. The incumbent acts under th...
*Ensure experience relates to that provided in job description and experience is clearly identifiable on resume* The Customer Service Representative is the focal point for quoting and administration of sales and select services to general and commercial aviation customers, aircraft manufacturers, and defense and space organizations world-wide. Position requires the individual to take ownership of...
Performance Integrity Analyst Examine and validate plan and employee performance according to established policies, procedures and mandated audit guidelines. Review membership data entry for accuracy and timeliness. Minimum Job Qualifications and Technical Competencies * 4 years high level customer service experience, equivalent combination of education and job-related experience. * Ability to und...
Job_Other_Compensation: Job Description: Start time - end time: 7:30-3:45 or 9:00-5:15p.m. (must be flexible to rotate) Total Hours Per Week: 7.75; also need Saturday availability (Sat.8:30-12:15) Attire: Business Skills Required: Word, Excel, Calculator, Outlooks, RECENT Prior Banking Experience a MUST Job Responsibilities: Exhibit professional and dependability at all times, in both manner and d...
Job_Other_Compensation: Job Description: MUST HAVE RECENT BANK TELLER EXPERIENCE! Skills Required: Word, Excel, Calculator, Outlook. Job Responsibilities: Exhibit professionalism and dependability at all times, in both manner and dress. Demonstrate effective communication skills, both oral and written. Ensure that all customers are immediately greeted and assisted in a prompt, attentive and thorou...
Come be a part of the growing success at America's #1 Independent Furniture Retailer, ROOMS TO GO! We are now seeking an Office Assistant for our Showroom in Asheville, NC. These fun, exciting and fast paced positions require good verbal and written communication skills (bilingual is a plus), a strong desire to work with the public and the ability to work a flexible retail schedule which includes...
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Sample Resume for an Entry-Level Customer Service Representative
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Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-325 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-325