Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13784
Company Confidential Prescott, 86301
FRONT DESK-CLIENT COORD Needed for Luxury Spa in Prescott, FT & PT PREFERRED SKILLS: ·Professional/Knowledgeable ·Retail Sales Exp a plus ·Computer/Organizational Skills ·Teamwork Oriented Hand deliver resume to: Mind, Body & Soul. 928-776-6474...
Technical Support Specialist I job in Dallas Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information Salary Salary Negotiable Experience and Education High School graduation or GED equivalent and four (4) years experience in computer environment including at least two (2) years experienc...
SCOPE OF ROLE The Partner Sales Representative (PSR) is fully trained on the product(s) of 3-4 clients served by Abstrakt Marketing Group. PSR research and collect data about our target markets, cold call into companies to identify key decision makers, deliver client specific messages to those decision makers, and set up meetings/appointments on behalf of our client companies. Every PSR is respons...
Union Service Representative About The Job: We are looking for Service Representatives to work with Union Members regarding their insurance benefits. You will be working in the office and with union members in your assigned territory. Responsibilities: Service Representatives explain and enroll members into their available supplemental benefits. Not all members understand the benefits that they ar...
Job Summary As a Genius at the Apple Store, you maintain customers'. trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-...
Customer Service Representative Available Shifts: 2:30pm -11:00pm 3:30pm - 12:00am Under limited supervision the Customer Service Representative delivers effective execution of service and marketing strategies, and provide administrative support to consultants. No direct reports. Reports to Supervisor. Must possess the ability to: · Deliver consistently excellent customer service over the phone an...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
AAA Texas is opening its doors to qualified candidates who have a commitment to providing extraordinary customer service. Immediate openings are available in our Irving Call Center. As a Service Specialist you will perform sales processing functions, mediating member service requests and inquiries via telephone or internet demonstrating proficiency in one or more business lines. Coordinate work ac...
Swisslog Healthcare Solutions is looking for several experienced Technical Support Specialists to work in our groundbreaking Network Operations Center. This highly dynamic position serves as a member of a business critical specialized staff to provide hospital network monitoring, input and direction to all Swisslog Customer Support Staff while also supporting and providing resolutions to all Swiss...
trustaff is currently seeking Experienced Customer Service Representatives for temp-to-hire positions in Taylor Mill, KY. Both full-time and part-time positions available. These position will begin on or about September 1, 2014. Hours will be 9 am - 5 pm M - F with opportunities for overtime as business conditions warrant. Primary Responsibilities: 1. Provide Outstanding Retail Customer Service. f...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Join an Industry Leader in the Call Center Business! Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates should have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people. This position is responsible for taking calls from wireless customers such as billing, maintenance, and t...
Paramount Staffing, an equal opportunity employer, is currently sourcing qualified candidates for a Customer Service/Account Management position with our manufacturing client in St. Charles. In this role you will be responsible for inbound calls and emails from customers who are requesting price quotes, product information, custom order creation, and who are also issuing complaints and returns of...
AVON has available opportunities for part time or full time independent Sales Representatives. Bilingual and Entry Level Candidates welcome, No experience is required! Come join the change movement and enjoy amazing success! It doesn’t matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field - AVON is looking for you to become an Independent Sales Represen...
AVON has available opportunities for part time or full time independent Sales Representatives. Bilingual and Entry Level Candidates welcome, No experience is required! Come join the change movement and enjoy amazing success! It doesn’t matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field - AVON is looking for you to become an Independent Sales Represen...
AVON has available opportunities for part time or full time independent Sales Representatives. Bilingual and Entry Level Candidates welcome, No experience is required! Come join the change movement and enjoy amazing success! It doesn’t matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field - AVON is looking for you to become an Independent Sales Represen...
AVON has available opportunities for part time or full time independent Sales Representatives. Bilingual and Entry Level Candidates welcome, No experience is required! Come join the change movement and enjoy amazing success! It doesn’t matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field - AVON is looking for you to become an Independent Sales Represen...
Sponsored results
Learn About Small Business Call Center Software, Jobs, Training & More.
votesocial.net/CallCenters
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Jobs.Quick-com
Transform Your Business with Strong IT Service Offerings. Free Guide.
Techtarget.com
Earn Money on Your Own Time; Become a Representative Today!
www.youravon.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.35.42-217
eTrustLogo