Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13912
Job Description: This Order Processor Position Features: ? Fast- paced environment ? Impeccable challenges ? Excellent training program ? Great Pay to $34K Immediate need for order processor seeking stability, growth, and excellent challenge. If you are a quick learner, avid communicator, and technical savvy will be keys to success in this growing organization. Will be responsible for processing m...
Job Description: Amazing Stable Company is in need of a Customer Service Representative to provide customer service support for assigned field sales representatives and their clients. Also acts as back-up support for other team members as needed. Serve as the main communication core between all departments. REQUIREMENTS -Experience in scheduling -Proficient with Microsoft Office -Bilingual a plus...
Job Description: Immediate need for Data Entry Operators with excellent customer service skills. Attention to details, data entry experience and strong communication skills will be keys to success in this well-known organization. Will be responsible for inputting data, assisting with customer inquiries and account maintenance for Financial Services company in San Rafael, CA. Great opportunity to g...
Job Description: Immediate need for Bilingual Administrative Assistant seeking full time work assisting in our Payroll Department. Attention to details, accuracy, organization and strong data entry skills will be keys to success in this prestigious organization. You will be responsible for order entry, data entry, updating and creating reports, and proofreading and editing documents. Strong oral a...
Technical Assistant II University of Massachusetts Amherst Information Technology at UMass Amherst is seeking up to five (5) Technical Assistant II. The Technical Assistant II will assist members of the University community (students, staff and faculty) with a wide range of computing questions in person, via telephone/email and documenting communications in Support Services’ help request tracking...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Customer Service/Data Coordinator Overview: Randstad in partnership with is seeking an experienced Customer Service/Coordinator for their Rockland, MA location. EMD Serono, Inc. is a leader in US biotechnology, focusing on reproductive health, metabolic endocrinology, and neurology. More than 500 people work in the world-class facilities in Rockland, MA, and approximately 250 work in the field. Co...
Entry Level Positions with DIRECTV Shomax Marketing maintains a top notch portfolio of high end clientele along with some of the top industry leading companies in the country. Our track record of SUCCESS has resulted in the continued growth of our portfolio. We are currently working with partners like DIRECTV and we are in need of new team members to help facilitate and manage some of our new camp...
Advance your career in technology repair and maintenance! Berney Office Solutions, a XEROX Company, is hiring a Service Technician to maintain and repair the printer fleet for Alabama State University. This will be a full-time, dedicated onsite technician at the University responsible for all break-fix situations involving their printers. Your Role: You'll respond to service requests for all custo...
Matheson Tri-Gas, Inc. West Mifflin, PA, 15122
Customer Service Representative I West Mifflin, PA Matheson is one of the most successful welding gas and supply companies in the Midwest. We offer a full benefits and compensation package including Medical & Dental Insurance, Life Insurance, Short Term Disability, Vacation and a top of the line 401(k) Retirement Plan. We are currently accepting applications for a Customer Service Representative t...
CareersUSA, a leader in the staffing industry with 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative / Guest Services Representative in Kissimmee, FL. Earn $10.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Sunday, schedule varies. Job Description: Check-in / check-out guests Provide gu...
Bilingual Customer Service Agents (English/ French/ Spanish/Portuguese) We currently have immediate openings for an inbound call center! Please see requirements below. Qualified candidates will have the following characteristics: Computer proficiency Previous customer service experience Comfortable on the phones Problem solving skills Independent work ethic while also compatible in a team environm...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
101 Barclay NYC, Floor 15 Candidate will be responsible for the set-up of new clients and the maintenacne of existing clients on various internet products and mainframe systems. Projects and processes vary in scope and are moderately complex in nature. Individual must be very detail oriented, quick to grasp new concepts and be able to complete work accurately and on time. S/he must have good commu...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Sponsored results
Learn About Small Business Call Center Software, Jobs, Training & More.
votesocial.net/CallCenters
FREE eBook Reveals how to Escape 9 to 5 and Make Money Online.
richardtakemura.com
Get a USA mailing address to receive mail and packages. Great Rates.
www.usa2me.com
Part-time, Full-time, Work at Home - Hiring Now. Find a job and apply.
www.HiringLocally.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.35.42-322
eTrustLogo