Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14940
Ajilon is currently recruiting for a Claims Adjudicator job in the greater Indianapolis, IN area. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five...
Company Confidential Irvine, CA, 92618
As a member of the Accounting Team, the Loss Prevention and Quality Assurance Specialist will oversee aspects of asset protection for the Company. This person will encompass a strong internal investigatory strength that allows them to uncover trends and forecast areas of risk. Specific areas of focus include heavy emphasis on cold calling existing customers, prospective customers, and doing qualit...
AIReS (www.aires.com), which was named to the 2013 Inc. 5000 list of fastest-growing independently owned businesses in the U.S., has been providing best-in-class relocation management services for over 30 years. AIReS is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Our company boasts some of the mobility industry’s h...
Our client in Pittsburgh,PA has an immediate opening for a Asset Coordinator If interested, please immediately apply to this requisition. For additional information please call the recruiter, Mark Saltrelli at 888-414-6076 ext.5619. All candidates will need to submit via our website for consideration to CTG job #14203291 . Thank you for your interest! W2 ONLY. NO CORP-TO-CORP OR 1099. Essential jo...
Edible Arrangements is looking for mature, fun self motivated persons who can answer phones, take orders on easy computer system, make beautiful arrangements and grow into running the store and staff. Very fun job. Part time 20-25 hours sometimes more holidays a must. We "WOW" people everyday with our arrangements. Looking for the mature person who can "WOW" us....
Growing Contact Center in the Jessup Area is looking for additional Inbound Customer Service Representatives for their team. Training in this beautiful, new, spacious and airy building starts soon - so don't delay. Starting pay rate for these long term temporary to hire opportunities is $10.50/hr. Upon completion of training, the pay rate increases to $12.00 /hr. and $13.20/ hr., for shifts starti...
URGENT !! ONLY TODAY AT 1PM WITH VERITUDE AT FIDELITY INVESTMENTS 1PM INTERVIEWS. To be considered please apply below or call at 617-206-3210 Duration: 2nd Shift from 2:30 pm to 10:30 pm and 3:30pm to 11:30 pm Hours: 40 hrs per week (Monday thru Friday) - The call center is open from 8:00 am to 8:00 pm Pay: $14.31 Are you ready to get a different viewpoint on your career, looking to take control o...
Rapidly expanding Jessup Company seeking Inbound Customer Service Representatives. Training in this beautiful, new, spacious and airy building begins on Monday, August 4th. Starting pay rate for these temporary to hire opportunities is $10.50/hr. Upon completion of training, the pay rate increases to $12.00 /hr. - $13.20/ hr., for shifts starting after 12:00. Hours of training are 8:00 - 5:00. If...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Bilingual Call Center Agent - Spanish / English in Langhorne, PA. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. Job Description: Project professional demeanor to all callers Bu...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative in Philadelphia, PA. Earn $14.00 per hour at this full-time, temporary position. Work 37.5 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Job Description: Take inbound calls for all departments within the client's s...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Associate in Bala Cynwyd, PA. Earn $14.50 per hour at this full-time, temp-to-hire position. Work 40 hours per week, any one of three possible shifts: 1st Shift - 9:00 AM to 4:00 PM 2nd Shift - 4:00 PM to 12:00 AM 3rd Shift - 12:00 AM to 8:00...
CareersUSA, a leader in the staffing industry with 33 years of experience, has another job opportunity for you: Our client is seeking a Bilingual PBX Communications Operator - Spanish / English in Kissimmee, FL. Earn $10.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, shifts vary, Monday through Sunday. Job Description: Answer high volume of inbound calls in a profess...
Energize your career with one of the areas largest companies Do you have superior customer service skills? Build your professional career in a position with STEADY HOURS and a SET SCHEDULE. Wear JEANS AND SNEAKERS to the office every day. Work for a company that offers GROWTH POTENTIAL and BENEFITS! We currently have an excellent opportunity for an experienced and enthusiastic Customer Service Rep...
Due to Expansion in the Quad Cities area we have openings for both men & women. These positions are year round, and scholerships programs available. NO PREVIOUS EXPERIENCE or schooling required. Potential earnings vary depending on position. Those selected may be asked to start immediately. Advancement opportunity avail witihin approx. 60 days of starting date. $400 - $600 / wk per agreement for t...
IBM Software Group (SWG) is seeking a Trusteer Apex Professional Services Engineer. The Apex Professional Services Engineer is in charge of fulfilling all aspects of Professional Services activities including planning, design, implementation, tuning and alignment with customer requirements while maintaining an excellent customer experience for IBM Trusteer’s Apex customers. He/she will manage the...
What We Do: MCMC's success can be attributed to our diverse and talented work force. Our employees are the foundation of our business and are helping MCMC grow each year. Because of our tremendous growth, we are always in search of outstanding individuals. Client Service Representative Summary: Perform data entry and document processing with a high degree of quality and productivity consistent wit...
Insight global is looking for a Help Desk candidate for a financial client in the Columbus, OH area. This candidate will be responsible for 100% phone support supporting the internal employees. They will be joining a team of 17 and will take anywhere between 600-800 incoming calls a day (each person deals with up to 40 calls a day). The majority of the calls will be password resets and remote trou...
YOU'RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family. Equal parts detective, ally, troubleshooter and negotiator,...
No matter what line of work you’re in, if you want to team with a company that realizes continued success not only depends on superior customer service and products, but also the growth and ambition of its entire workforce, UniFirst Corporation is the company for you. Today we are one of the largest companies in the garment services industry employing over 10,000 people and servicing well over 200...
Position Description: SUMMARY Provides assistance to Command Center staff with Hardware configuration and problem analysis support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Handle incoming calls from field service technicians, couriers and merchants (ATM owners) and provide technical assistance including hardware...
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