Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 150516
Aspen Dental Management, Inc. (ADMI) is the nation’s premier dental services organization. We provide expert business and administrative support to the fastest growing, branded network of dental practices in the country. We recognize that our success is a direct result of empowering and supporting ambitious dental professionals; together we build and develop successful, patient focused dental prac...
Position Summary Responsible for cash transactions associated with daily and monthly parking customers. Essential Duties Provide excellent customer service and assist customers promptly and in a friendly manner. Collect money from customer and provide correct change. Match customer’s ticket to parking rate schedule. Implement Company procedures and comply with safety regulations. Accurately...
Customer Service Agent The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment. Key Responsibilities • Interact with law enforcement officers and offenders (probationers/parolees) via the tele...
Company Confidential Jersey City, NJ, 07097
Central Support Desk Technician - Supporting AV and NOC Center Supporting Cisco Video Conferencing- Technician Needed Leading Audio/Visual Company seeks experienced individual with good customer services and audio video skills. Education and profession in the AV industry is needed. Basic troubleshooting knowledge of audio and video equipment and components. A general knowledge of integrated c...
SUMMARY: Provide sales and service support for key customers. Work with the Distribution Sales Manager and sales team to implement sales strategies to build the business and maintain long-term relationships with key accounts. Perform a variety of customer service related activities including, but not limited to, order entry, expediting, sales support, OTD reports and updating customer. ESSENTIAL...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) Energize your career with one of Healthcare's fastest growing companies. You dream of a gre...
PART-TIME POSITIONS: LUMBERYARD, CASHIER & SALES Must have excellent people skills and be detail oriented. Retail experience preferred but not required. Flexible schedule and benefits available. Add'l $2.50 per hour for weekend hours. Apply in person at the Winona Menards!...
Job Purpose: Serves customers by providing services information, scheduling sales appointments and assisting sales staff to close jobs Duties: * Attracts potential customers by answering product and service questions; explaining the BrightHome advantage to customers. As a NYSERDA partner our customers qualify for rebates and low interest loans to complete energy efficiency work on their homes. ...
Assistant Manager- Entry Level Management- Full Training **BEGIN A REWARDING CAREER TODAY** Our Marketing Firm is looking for an entry level sales rep position that we can train and develop into an assistant manager in our sales and marketing departments. Currently we are seeking qualified candidates interested in personal and professional growth to aid us in our goals of expansion and client d...
Company Confidential Bensalem, PA, 19020
Customer Service/Vendor Coordinator responsible for communications between sales, customers, and suppliers for a manufacturing and wholesaling/distribution company. Duties/Responsibilities: Provide a consistent, competent customer point of contact. Primary customer care representative and order entry. Familiarity with individual accounts and specific expectations. Promptly resolve customer co...
Do you have superior, one-of-a-kind customer service skills? Do you have a pleasant, welcoming phone voice? Can you manipulate data in an Excel spreadsheet? If this sounds like you, then you should apply for our position as the Client Services Assistant! International Risk Management Institute, Inc. (IRMI) is looking for a Client Services Assistant. This position will provide general administrati...
CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Job Description: This position entails providing excellent customer service by managing designated accounts from multiple aspects in a logistics environment. Job Duties: · Assists client by providing information, setting up requests and organizing spreadsheets and inputting data correctly into the database ·...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Customer Se...
***The office is located in Anderson, IN The CSR's main job responsibility is to provide excellent customer service at all times. This position requires the candidate to have the ability to multi-task and be able to manage their time efficiently to handle the volume of business on a daily basis. This position also requires good communication skills and phone etiquette. The CSR is responsible to ...
The primary focus of the Account Service Representative position is to provide sales support to outside sales personnel and sales leadership within a designated territory/region/ business segment. Responsibilities: - Serve as a point of contact for account/customer service issues within their designated territory/region/ business segment. - Assist in the creation of presentations for their Outs...
Since 1906, Hussmann has been helping retailers preserve and display fresh foods. Today, Hussmann is a world leader in manufacturing, selling, installing and servicing merchandising equipment and refrigeration systems to customers throughout the world. Hussmann serves a wide variety of customers involved in the global cold chain. These include supermarkets, mass merchants, warehouse clubs, conven...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
Growing technology product distributor seeking highly motivated individual dedicated to providing outstanding customer service. This position is responsible for providing troubleshooting and problem resolution for customers who contact Customer Service via telephone or email for assistance. Successful candidate should be detail oriented and organized. Position works weekdays (8:30 -5:30) in a supp...
Manpower is looking for experienced call center reps for a long term project in Washington, DC with a government agency. • Must have previous experience in a heavy volume call center, taking in over a hundred calls a day. • Must have excellent data entry skills • Must have great customer service skills • Mush be comfortable multitasking • Position will be for at least 6 months with the potent...
CallCenter Customer Care Representative The Billings Gazette has a position open in our CirculationCustomerCareCallCenter. This is an opportunity to join one of the premier customer care organizations in the area. We seek an innovative person who has excellent communication and customer service skills. The successful candidate will be one that has the ability to work independently to help meet t...

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