Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174930
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
Job Description Job Title Customer Care Representative Job Purpose Job Summary: The Customer Service Rep will be responsible for professional and challenging client services tasks to ensure client support. You will also maintain client satisfaction to avoid issues, prompt resolution of problems, and develop relationships with customers through visits and telephone calls. Job Responsibilities...
Job Description Job Title Customer Service Representative (Card) 12. Job Purpose FULL-TIME (40 hours a week) The schedule for this position will be: Weekdays 2:00 pm to 10:30 pm , Saturday and Sunday shifts required 2:00 pm to 10:30 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) ...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient comm...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Position is located in Charlotte, NC Atlanta’s largest home renovation’s company, Romanoff Renovations, has teamed up with the #1 Home Improvement Retailer in the nation to deliver an unbeatable combination of value and service. We are in search of a successful candidate with previous customer service and installation scheduling experience in Bathroom and/or other Home Renovations projects. Resp...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare ...
It’s Definitely Time to Start Thinking About Holidays Bills! Let InterMedi@ Marketing Solutions help you! We have 30+ positions that will help you pay those holiday bills! Earn up to $9.25 per hour We are looking for mature, Sales oriented individuals to answer incoming calls for our client. Your ability to be flexible with scheduling is a must! A background in sales is a plus. If you hav...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
Engage with a company that knows you’re as important as the customer. Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens. We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exci...
STORE MANAGER - ENTERPRISE, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat,...
At Hoosier Client Connections, Inc. we specialize in in-store marketing campaigns. We work inside some of America's largest retail chains helping them to promote their brand and acquire new customers. We are looking for future leaders to grow into a management role with our company while focusing on the following areas: - Development of marketing campaigns and strategies - Customer service and ...
REQUIREMENTS: High School Graduate or equivalent. Associates or Bachelor’s Degree preferred. Minimum of two years’ experience in a health care setting. Knowledge of HMO/Managed Care Insurance plans. Medical terminology a plus. Must have excellent customer service and analytical skills with the ability to work independently. Great interpersonal skills. Able to meet deadlines in a timely manner. Mi...
MARKETING & ADVERTISING - ENTRY LEVEL OPENINGS DO YOU HAVE A COMPETITIVE EDGE? DO YOU LOVE THE THRILL OF A CHALLENGE? http://trademarkmanagementgroup.net/ Need to fill 8 OPEN POSITIONS ASAP!!! Marketing, Sales and Customer Service Representatives needed for New Positions! Trademark Management is a privately held marketing firm in the CENTRAL JERSEY area. We are planning to expand into 2 addi...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Getting It Done At Labor Ready Everyone likes to feel pride in their work. At Labor Ready, we make that happen. We have opportunities right now for hardworking people looking for a reliable paycheck. You can find flexible assignments in construction, manufacturing, retail, warehousing, events, hospitality, waste, restoration, and auto services. Labor Ready has a need for 50+ workers needed Bell ...

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