Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188313
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago, Dallas, Denver and Novato(CA). In addition, EOS CCA has an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto, Edmonton, Calgary and Vancouver. In total, EOS CCA employs over 1,125 employees ...
Apple Vacations, America's favorite vacation company, has a part time Airport Representative position available at the at the Minneapolist/ St. Paul airport.This position is responsible for greeting clients, assisting with check-in to ensure a smooth and worry-free start to their vacation while providing high visibility and outstanding customer service at all times. Shifts generally last 3-4 hours...
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly gr...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago(IL), Dallas(TX), Denver(CO) and Novato(CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an ope...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Denver (CO) and Novato (CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and a...
Ajilon Professional Staffing is currently recruiting for a Medical Coding Specialist in Cleveland, Ohio. Candidates must have at least 1 year of inpatient, technical hospital coding with their CPC-H, CCS, RHIT or RHIA certification. This candidate will review and correct chart/CPT code posting errors and must having an understand of DRG and APRDGR and utilized ICD-9. It is a very stable organizat...
Ajilon is currently recruiting for a Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five years in medical c...
Ajilon is seeking a candidate to fill an RN Health Coach job in Indianapolis, IN. An RN (Associates or Bachelors) degree and two years of experience in a health related field are required for this position. In this role you will be working with members/patients to develop plans of care and assist them in setting goals. Regular communication with providers and patient advocacy will be critical port...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Ajilon is seeking a candidate to fill a Health Coach job in the greater Indianapolis, IN area. A four year degree in a health related field such as Public Health or Exercise Science is required for this position. In this role you will be working with members/patients over the phone to assist them in setting and achieving their personal goals. Regular communication with patient will be critical por...
Send Resume to ***** Our client is currently seeking a Customer Service Representative 1 Job Description: Call center experience strongly preferred Minimum of 2 years direct customer/patient contact required Experience with Medical Terminology, Billing/Coding, Healthcare strongly preferred Precertification experience extremely helpful Excellent computer skills with Windows expe...
Ajilon is currently recruiting for a Medical Biller job in Bloomington, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Description Our Call Center Operations team is seeking a Chat Administrator, who will be responsible for the set up of the Kana Chat system, as well as the maintenance and updates that take place. The incumbent must possess strong analytical skills, be detail-oriented, and flexible in scheduling. The Chat Administrator will provide support to remote call center chat personnel for troubleshooting ...

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