Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12226
Customer Service Representative Lane Transit District, one of the top transit systems in the nation in safety, overall performance, and innovation, is recruiting for the position of Customer Service Representative. This position is responsible for providing route and schedule information, selling and distributing fare instruments, maintaining fare inventory and cash fund, and providing exceptional...
First Class People. First Class Culture. First Class Careers. SkyWest Airlines Upgrade to a First Class Career at SkyWest Airlines Now Hiring Part Time Cross Utilized Agents Excellent travel privileges on our partner airline UNITED EXPRESS Operated by SkyWest Airlines For details on this position and to apply, please visit our website www.skywest.com/careers SkyWest is a committed equal opportunit...
SERVICE/REFINISHER TECHNICIAN Ethan Allen, local furniture store, looking for customer service technician. Experience with furniture refinishing required and basic upholstery knowledge. Must have excellent people skills, be organized, have computer skills and good follow thru. 30-40 hr/week. Some benefits available. ETHAN ALLEN Email PDF Resume to: ***** Carolyn Mann 614-888-8865 x222...
L1 Customer Analyst Self motivated, excellent communicator with customer support and some technical skills wanted. Visit besttransport.com/careers.html for more information. Send resume to ***** This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Customer Service and Incoming Phone Sales Upscale catalog call center located on King Street. Must be a cheerful, polite, quick learner who is comfortable talking with a sophisticated clientele. Excellent opportunity for growth and advancement. Recent college graduates are encouraged to apply. Email resume with cover letter to: ***** Reference SERVICE....
Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has kn...
PAM Hiring Again!!! PAM - Pinnacle Asset Management is a progressive third party collection firm located in Marietta, Georgia carrying a national client base. Our growth is driven by our best in class performance along with our commitment to our core values. IF you meet the requirements outlined below, we want to hear from you. • Reliable, Self Motivated & Energetic; • Willing to work towards obta...
ENTRY LEVEL MANAGEMENT - MARKETING - ADVERTISING - SALES - CUSTOMER SERVICE Embrace Marketing Innovation handles some of the biggest names in home entertainment while working side-by-side with America's biggest retailers. We conduct all the marketing, promotions, and sales for these clients while improving their overall customer experience. We are now filling ENTRY LEVEL positions with no experien...
Additional Contract Services is seeking a responsible Customer Service Rep to provide quality service for customers regarding orders and services. KEY RESPONSIBILITIES: •Communicate with Customers via phone, email, fax etc. •Review and enter new orders. •Resolve customer concerns and questions. •Handle large and key accounts or a specific geographic area of customers. •Respond to customer inquirie...
Advanced Business Acquisitions, Inc. ABA is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in areas of customer renewal, customer retention and customer a...
READ JOB DESCRIPTION AT BOTTOM BEFORE YOU APPLY NAMED #1 IN AMERICA A+ RATING BY THE BBB MEMBER OF THE WQA GUARANTEED PAY FULL TIME EMPLOYMENT FULL BENEFITS WE TRAIN GUARANTEED $10/HR TO START + BONUSES BASED ON YOUR QUESTIONNAIRES QUICK ADVANCEMENT TO $11/HR + BONUSES BASED ON YOUR QUESTIONNAIRES EARNINGS=$15-$18/HOUR + FULL BENEFITS CANDIDATES MUST BE: · EXTREMELY RELIABLE · CLEAN CUT · PROFESSI...
PLEASE READ JOB DESCRIPTION BELOW BEFORE APPLYING NAMED #1 IN AMERICA A+ RATING BY THE BBB MEMBER OF THE WQA GUARANTEED PAY FULL TIME EMPLOYMENT FULL BENEFITS WE TRAIN GUARANTEED $10/HR TO START + BONUSES BASED ON YOUR QUESTIONNAIRES QUICK ADVANCEMENT TO $11/HR + BONUSES BASED ON YOUR QUESTIONNAIRES EARNINGS=$15-$18/HOUR + FULL BENEFITS CANDIDATES MUST BE: · EXTREMELY RELIABLE · CLEAN CUT · PROFES...
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone. all while working from the comfort of your own home! In addition you will: Introduce our customers to products and services available through our partner companies...
Job Description: Hablo Espanol?! Adecco is assisting a local client in their search to fill Bilingual - Call Center Representative - Customer Service jobs in Columbus, IN. This is a long-term temporary to hire opportunity. As a Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaint...
Job Description: Customer Service Representative - CSR - Call Center Representative - Bilingual FRENCH Description: Responsibilities for Bilingual Customer Service Call Center Representative include but are not limited to the following: - Confer with customers by telephone in French to provide information about products or services, take or enter orders, cancel accounts, or obtain details of compl...
Job Description: Adecco Staffing is recruiting for one of our clients located in Albany, NY. This company is in need of a Mystery Shopper to complete store visits. Requirements *Must be between the ages of 21-25 *Must have reliable transportation *Must be willing to travel within the Capital District in order to complete mystery shopping visits. *Visits are located in Albany, Schenectady, Saratoga...
Job Description: Adecco is currently recruiting for Greeter opening in a major retail environment in Nanuet. Must be flexible to work changing floating Monday through Sunday. Skills desired are previous retail experience, customer service high school diploma or equivalency Customer Service along with excellent verbal communication skills,and a friendly outgoing personality. Ability to work in a fa...
Job Description: PURCHASING COORDINATOR We have an immediate opportunity for a purchasing coordinator to work in Robinson Twp, PA. This individual will support the supply chain team by expediting open orders, complete cost variances, rectify shipment discrepancies and update cost information in the system. Typical duties for this position: •Maintains purchase order reconciliation reports •Assists...
Job Description: Customer Service Representatives needed in the Cranberry Township area. Adecco is currently interviewing for a temp to hire position at a large local safety company. The Customer Service Representative is responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers' concerns...
A Successful Complex Equipment Manufacturer is searching for a Warranty Administrator/ Parts Coordinatorto join our growing organization. This person would perform all warranty functions necessary to ensure proper and timely warranty claim processing. This person will also assist in the coordination and communication with customers and dealer or direct part orders as needed. RESPONSIBILITIES INCLU...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
What position should I apply for? Customer Service Specialist - Cashier Job or Merchandising Job?
At Best Buy. I've worked as a bilingual secretary for 2yrs, so I have good communication skills and love to interact with people, make them feel helped out :] BTW: Yes, Customer Service Specialist ...
Jobs with no customer service?
Hi everyone, I'm a 20 yr old guy who lives in Palm Springs, California and I wanted you to give me ideas of jobs that DO NOT require customer service (and where can I apply) Thank you

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