Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175816
Position Description: Customer Care Coordinator - Bilingual Omron Automation and Safety is looking for an energetic and focused Bilingual Customer Care Coordinator in Hoffman Estates, IL for organizing and maintaining customer accounts of Omron customers. The responsibilities of this position include support of internal & external customers through data entry, email & telephone communications. ...
City: Fremont State: California Postal/Zip Code: 94538 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Oldcastle BuildingEnvelope is currently seeking a highly motiva...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
City: Summerville State: Pennsylvania Postal/Zip Code: 15864 Glen-Gery Brick is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 opera...
Job ID EPM-00009440 Emerson Company Fisher Country United States State/Province Massachusetts City Shrewsbury Publish Start Date Oct 30 2014 Job Level Experienced (Non-Manager) Job Description The CSA manages all work through an IVS location, they have their hands in all aspects of the process. They are the liaison between the LBP/customer and the IVS site for all KOB’s, they own the jobs....
Job ID EPMPS-10041461 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Jul 10 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. Provide technical product support. • Provide intermediate level pre-sale and post sale technical support for designated product ...
Job Description Job Title Customer Care Representative Job Purpose Job Summary: The Customer Service Rep will be responsible for professional and challenging client services tasks to ensure client support. You will also maintain client satisfaction to avoid issues, prompt resolution of problems, and develop relationships with customers through visits and telephone calls. Job Responsibilities...
Job Description Job Title Customer Service Representative (Card) 12. Job Purpose FULL-TIME (40 hours a week) The schedule for this position will be: Weekdays 2:00 pm to 10:30 pm , Saturday and Sunday shifts required 2:00 pm to 10:30 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) ...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Pharmacy Technician Job Description Responsible for interfacing with customers, doctors offices and insurance companies. Determines status of prescription orders, delivery schedules, etc. May schedule shipping calls. Handles requests for additional company materials. Maintains records of incoming calls, resolves problems. Works on assignments that are routine in nature where limited judgmen...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient comm...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Assurant Employee Benefits specializes in quality employee benefits and services, including long-term and short-term disability, life insurance, voluntary benefits such as cancer, critical illness and accident, dental coverage, and disability reinsurance management services. Assurant Employee Benefits is the brand name for insurance products underwritten by Union Security Insurance Company and for...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
GENCO is currently seeking a Vendor Relations Representative Teammate for our facility located in Lockbourne, OH. General Qualifications, Duties and Responsibilities · Professionalism in all written and oral communication · Deals directly with customer and vendors · Ensure all returns and applicable information are processed accurately and timely · Investigate and resolve vendor discrepancies...
About Transport America We are a customer-focused freight carrier and logistics services provider. With dedicated people – in the office and on the road – Transport America is a highly respected core partner and preferred carrier for a wide range of Fortune 500 shippers. We take pride in our people, and our people take care of our customers by exceeding expectations and delivering results. If y...
Account Manager The hiring company is a rapidly growing enterprise in the direct marketing category. To keep up with the growth, it is looking to fill a critical position, Account Manager. Position Description: The Account Manager serves as the primary business relationship contact for the client and is responsible for seamlessly managing all aspects of a direct marketing campaign (mail and dig...

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