Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175164
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 168,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Career Showcase is a Job Fair Company that specializes in Accounting, Banking, Customer Service, Human Resources, Marketing and Sales recruiting. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our job fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Are you ready to work with some of the most prestigious clients in the Financial Services industry? SS&C Technologies, Inc. is a leader in the delivery of investment and financial management software and leading global provider of on-and-off shore fund administration services to the Hedge Fund and Institutional Financial Services Investment industry. Founded in 1986, SS&C has offices around the wo...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Red Spot Interactive provides a software and services platform that connects advertising and small business operations to generate peak ROI performance across the entire business. Red Spot’s success recently earned spot #554 on the Inc. 5000 fastest growing companies list in 2013. Join our rapidly growing team and grow personally and professionally as Red Spot Interactive changes the way local bu...
In-Bound Customer Service Representative Location: Dublin, OH Work Schedule: Monday, Wednesday, Thursday, Friday 12:30-9:00PM / Saturday 11:30AM -8:00 PM Summary: As a global leader in financial services technology, this company is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Dublin Contact Center provides front-line support for bank...
Company Confidential South Bend, IN
Expanding at a tremendous rate, Xtra Mile Marketing Solutions specializes in marketing and ad campaigns for some of the biggest names in Fortune 500. We are looking for enthusiastic, career minded, self-motivated individuals for the Customer Service, Management, and Marketing Representative positions to work in a professional marketing environment. Extensive management opportunities are availabl...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...
This position is located in our OK, Oklahoma City facility Job Description Job Responsibilities A Customer Service Representative (CSR) on the FAA Administrative Voice Enterprise Services (FAVES) contract is expected to provide knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries. A CSR is familiar with all resources that support FAVE...
Job ID EPMPS-10041461 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Jul 10 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. Provide technical product support. • Provide intermediate level pre-sale and post sale technical support for designated product ...
Job ID ECRS-00000585 Emerson Company InSinkErator Country United States State/Province Wisconsin City Racine Publish Start Date Nov 18 2014 Job Level Entry Level Job Description Title: Customer Support Administrator Business Platform: Commercial and Residential Solutions Business Unit: InSinkErator Location: Racine, WI Job ID: ECRS-00000585 Job Description: Handle all day-to-day orde...
Job ID EPM-00009440 Emerson Company Fisher Country United States State/Province Massachusetts City Shrewsbury Publish Start Date Oct 30 2014 Job Level Experienced (Non-Manager) Job Description The CSA manages all work through an IVS location, they have their hands in all aspects of the process. They are the liaison between the LBP/customer and the IVS site for all KOB’s, they own the jobs....
Now Hiring!!! Full Time Collectors We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at:Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Ac...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...

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