Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13943
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Position Description: FirstService Residential provides full-service, professional association management services to more than 6,500 properties and over 1.5 million residential units across 21 U.S. states and three provinces in Canada. What sets us apart? As North America’s property management leader, we developed many groundbreaking services that have come to define our industry – and set the st...
Position Description: Are you a team player who aspires to do more with your career? Are you looking for 'more' than just administrative work? Do you want to manage client accounts but would rather not work in a sales or call center role? Do you have experience building and maintaining relationships with existing clientele or have experience in a consultative customer service environment? Are you...
Job Id: 184373 Company: S.P. Richards Full/Part Time: Full-Time Nearest Major Market: Toledo, OH, US Job Description To assist the customer with questions, complete accurate data entry for filling orders, invoicing and credits and maintaining accurate files. Responsibilities Essential Functions: Must have and maintain an excellent attendance record in accordance with company policy. Ability to mak...
About Alcoa Alcoa is the world's leading integrated aluminum company, providing jobs to 61,000 employees across 31 countries. Since inventing the modern-day aluminum industry more than 120 years ago, Alcoa innovation has been behind major milestones in the aerospace, automotive, packaging, building and construction, commercial transportation, consumer electronics and industrial markets. Aluminum i...
Skills: Provisioning Security access in Mainframe and AS400. Strong ability to troubleshoot issues, problem solve, and multi-task Call centre experience Job Responsibilities: Provide exceptional customer service and response to customer contacts (i.e. calls, emails, requests and chat sessions) provisioning 130+ Applications in multiple support markets. Ensure compliance of IT Security Policies (HI...
Send your resume directly to ***** or reach me at 973-854-9112 Arun pope Job Description: Customer service representative/Call Center experience 2-3years/ Healthcare background a plus MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2 : 2:30pm...
Customer Service Auto Insurance Great CSR skills Needed to Learn the Automotive Insurance Industry Customer Service Auto Insurance Customer Service Auto Insurance Well established and growing personal auto insurance company in SE Phoenix needs experienced Customer Service Representatives. Every associate is part of our team in a casual workplace where creativity, enthusiasm, innovative thinking an...
Description: Customer service representative/Call Center experience 2-3years Healthcare background a plus 40 WPM typing Bilingual Spanish Needed MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7 DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2 : 2:30pm - 11pm Using a computerized system, responds to customer...
Senior TSM Administrator, IBM Corporation, Boulder, CO: Apply expert analysis to support complex problem and change tickets and significant project tasks for client server support operations, which may span multiple service lines. Assess situation to identify client problem with latitude to deviate from established processes and procedures. Recommend and implement new processes and procedures to a...
Having Trouble Viewing This Job Posting? Here is a text only version: Watson Realty Corp Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: Watson Realty Corp Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: Watson Realty Corp Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: Northwood Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Description: Position Description: You've been seeking a new challenge, and the chance to unleash your talents and energy in new, more impactful ways, ways that make a difference, and maybe even change the world. You've got big plans; always looking to innovate and improve your performance. But you also plan on succeeding by doing things right, by building relationships with integrity and compassi...
Having Trouble Viewing This Job Posting? Here is a text only version: Real Living LIFESTYLES Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals...
Having Trouble Viewing This Job Posting? Here is a text only version: Roberts Brothers Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
The CSCR I will respond to heavy inbound customer telephone calls, providing the best possible customer service assistance. Recognize cross-sell opportunities for products and services as appropriate. Customer Service: Provide outstanding customer service, by following and fully supporting the USB Quality Service Standards: Handle service inquiries, internal and external Navigate through various s...
Responds to heavy inbound customer telephone calls, providing the best possible customer service and support for our Online Banking System. Must be able to navigate through various support screens, and handle a multitude of support questions. Online Banking: Discusses support issues with customers as it relates to our online banking program. Has a basic understanding of products and services to as...
Having Trouble Viewing This Job Posting? Here is a text only version: Windermere Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals...
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