Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12494
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Escrow Officer for INTERMUNE Steel Company Limited in North America INTERMUNE Steel Company Limited Intermune.com...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
Accounting Principals has a position as a Customer Service Specialist with a successful company in Albuquerque, NM. The qualified candidate will be available immediately and have excellent customer service skills and good data entry. Bilingual/Spanish Speaking is a plus! Pay is $13-$15 per hour depending on experience. Qualifications include: • Bilingual/Spanish Speaking is a plus! Strong computer...
Title: Medical Claims Processor Jobs in Tempe, AZ Summary: We are hiring for a Medical Claims Processor job in Tempe, AZ. This opportunity will be responsible for processing and adjudicating incoming medical claims and deciding whether to pay or deny the claim. Experience working for an insurance provider in a claims processing position is a must. The company is looking to setup and interview cand...
We are currently recruiting for a contract to hire Medical Collections Specialist in Houston, Texas. The client is located in North Houston in the Greenspoint area and requires prior medical collections experience. The responsibilities include handling and processing medical claims. Salary for this opportunity is $12-$16/hr DOE. Medical Collections Specialist job responsibilities include: Follow-u...
Medical Coder in Chicago, IL We are looking to fill a Medical Coder in Chicago, IL. You must have three years of experience in this role and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. The salary for this position is $18.00-$22.00 per hour. Medical Coder job responsibilities include: • Review all claims for...
Medical Coder in Chicago, IL We are looking to fill a Medical Coder in Chicago, IL. You must have three years of experience in this role and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. The salary for this position is $18.00-$22.00 per hour. Medical Coder job responsibilities include: • Review all claims for...
A manufacturing company has an urgent opening for a temporary Customer Service Specialist job in Belleville, NJ. The selected candidate must have extensive experience with order entry. This role is highly customer-service focused and requires strong communication skills! This position will entail handling high-volume orders via phone, e-mail and fax. Our client is looking for a candidate with stro...
Our healthcare client in Parsippany is looking for a BILINGUAL Patient Service Representative to join their team on a long-term temporary basis. This job is open as they are very busy and experiencing high-activity – this is an excellent networking opportunity with a company that is growing!! Job Responsibilities: • Answer patient phone calls and resolve patient inquiries • Obtain insurance inform...
Ajilon is currently recruiting for a Medical Data Analyst job in the greater Indianapolis, IN area. A strong background in Medicare policies and guidelines as well five years of previous experience in analysis and interpretation of medical data. This position will be working within in the claims department of an insurance company analyzing data and communicating the findings to management. This po...
Medical Collections Specialist Job in Evanston, IL We are working with a multi-office Medical Specialty Group that is seeking a Medical Collections Specialist to join their team! This is a great opportunity for someone that has worked in Medical Collections and or Billing for a specialty practice! Excellent location and a great environment! Job Responsibilities include the following: -Following up...
Our client is hiring for Call Center Customer Service Representatives to fill a job in Phoenix, AZ. You must have a minimum of 6 months previous experience in this role and have knowledge with heavy inbound call center environments. You will be responsible for taking high volume reservation calls from Medicare/Medicaid members to arrange for their medical transportation. The hourly rate for this p...
!!!Ajilon Professional Staffing Customer Service Job Fair!! It’s springtime, and all the plants are blooming. Customer Service positions are also blooming in Phoenix! Ajilon Professional Staffing is hosting our Annual Spring Customer Service Job Fair to find the very best customer service representatives in the Valley. Are you ready to be a part of a growing company? Come on down and meet with our...
Customer Service Jobs in San Diego County, CA Ajilon Professional Staffing is seeking multiple Customer Service Representatives to fill Temporary jobs in San Diego County, CA. A reputable healthcare network is looking to immediately fill customer service positions. Candidates will be responsible for customer service, verifying insurance, providing reception and check-in services and scheduling dut...
Medical Coding Specialist (CPC or RHIT) Jobs in Chicago, IL We have recently partnered with a Large Academic Hospital in Chicago that is hiring for E&M Coders! Great opportunity to join a growing established teaching Hospital! This position has the ability to work remote after 6 months to a year of employment! Responsibilities: Will code outpatient E&M procedures within multi-specialty divisions s...
Title: Customer Service job in Colerain, OH. Summary: We have a job opening for a Customer Service Professional in Colerain, OH. This position will be responsible for inbound customer service calls, answering customer questions and customer resolution. The Customer Service job duties and responsibilities include: • Answers or directs inquires of incoming calls • Serve as a key contact for end user...
Ajilon Professional Staffing is seeking a Customer Service Representative (CSR) to fill a job opportunity in Phoenix, AZ. The Customer Service Representative (CSR) is responsible for serving Health Plan customers, among them Health Plan members, prospective members, providers, staff members and the public in general. The CSR is responsible for providing Health Plan orientation, education, and assi...
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