Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176513
Customer Service job in Coral Springs, FL Duties: Entering of orders into company's database system Working with customers to receive payment Handling web orders Resolve order discrepancies Work with the warehouse, sales team, and customers to make sure orders ship in a timely manner Qualifications MAS200 experience 2 plus years of Order entry experience Bilingual a plus Please email re...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
We are looking to recruit a motivated individual for a Hospital Medical Biller/Collector job in Chicago, IL. You must have at least three years’ experience in hospital billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Hospital B...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
We are looking to recruit a dedicated individual for a Medicare and Medicaid Biller and Collector job in Chicago, IL. You must have at least three years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the...
A temp-to-hire Medical Biller job in Beachwood, OH is currently being recruited by Ajilon Professional Staffing. The right candidate will have three to five years of industry experience. You will be responsible for billing for physicians in a high volume environment. You will be obtaining authorization for all services when necessary: submit claims to various insurance companies. Responsibilities...
We are currently recruiting for an exceptional, high level Human Resources Generalist for a job in the northern Chicago suburbs. In order to be considered for this role, you must have a Bachelor's Degree and 3-7 years of experience working in a similar Human Resources capacity. This company is offering competitive benefits and compensation. The responsibilities of the Human Resources Generalist a...
Credit Center Support Analyst in Minneapolis, MN One of our top financial services clients in Minneapolis is looking to bring in 1 credit center support analyst. They value teamwork, collaboration and challenge you to be the best you can be. Opportunity to apply internally is encouraged once good work habits and values have been shown. They are looking to pay between $18 and $20 per hour. Main D...
CERTIFIED MEDICAL CODER JOB IN CHICAGO, IL. We have partnered with a premier hospital facility in downtown Chicago, IL. which has an immediate need to fill a Medical Coder job. You must have at least two years of experience as a Certified Coder and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. This is a dire...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
We are currently looking to recruit an experienced individual to fill our Certified Medical Coder-RHIT job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the perfect place for you. Responsibilities for Certified ...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
ATTENTION! CALLING ALL ENTRY LEVEL HR PROFESSIONALS! Right now, Ajilon Professional Staffing has a contract position available for a HR Assistant Job in south St. Louis, MO. The HR Assistant Job Responsibilities: • Assist with full cycle recruiting process to meet the various staffing goals across all levels within multiple business units • Work with hiring managers and interview teams to ensur...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in Muncie, IN. The ideal candidate will have 2-5 years of previous experience in insurance verification or medical front office. Located in a busy billing office in Muncie, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the Medical Insurance Ver...
Job ID EPMPS-10041461 Emerson Company Rosemount Country United States State/Province Minnesota City Chanhassen Publish Start Date Jul 10 2014 Job Level None Specified Job Description To provide technical support for assigned Emerson Process Management products. Provide technical product support. • Provide intermediate level pre-sale and post sale technical support for designated product ...
We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the perfect place for you. Responsibilities for Certified Medic...
Our client is looking for a reliable individual to fill a Medical DME Biller and Collector job in Lisle, IL. You must have at least three years of experience in durable medical equipment billing and collecting. You must be able to produce exceptionally and maintain multiple claims and their statuses. If you are interested in a position that has room for advancement then this is a great opportunity...
Job ID ECRS-00000585 Emerson Company InSinkErator Country United States State/Province Wisconsin City Racine Publish Start Date Nov 18 2014 Job Level Entry Level Job Description Title: Customer Support Administrator Business Platform: Commercial and Residential Solutions Business Unit: InSinkErator Location: Racine, WI Job ID: ECRS-00000585 Job Description: Handle all day-to-day orde...
Job ID EPM-00009440 Emerson Company Fisher Country United States State/Province Massachusetts City Shrewsbury Publish Start Date Oct 30 2014 Job Level Experienced (Non-Manager) Job Description The CSA manages all work through an IVS location, they have their hands in all aspects of the process. They are the liaison between the LBP/customer and the IVS site for all KOB’s, they own the jobs....

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