Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 163455
Heritage Millwork Job Description Job Title:Customer Service Representative Department:Customer Service Reports To:Sales Manager Summary The primary task of this position involves processing orders and resolving customer issues. The position is also responsible for supporting the company's sales department through good customer service and maintaining quality relations with existing accounts...
Customer Service Specialist Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for pr...
Customer Service – (English and French) TMS Health, a Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Indiana Means Business! Career Fairs Date: Tuesday, October 28, 2014 Tim...
Lanyon is the leading provider of cloud-based software for the meetings and events industry and corporate travel programs. Our meeting and events tools help professionals organize and market their events and conferences. Our software also provides a virtual marketplace for corporations to effectively manage their travel spend with hotels. Due to our new position in the market and having joined the...
Career Showcase is a Job Fair Company that specializes in Customer Service,Banking, Accounting, Human Resources,Marketing, Retail, Sales and Many Others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to re...
Company Confidential New Augusta, IN, 46278
CUSTOMER SERVICE REPRESENTATIVE Position Summary: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Duties and Responsibilities · Upon request, provide customers with product availability and service related information. · Process inbound calls and resolve customer issues in a timely and effecti...
Career Showcase is a Job Fair Company that specializes in Marketing,Human Resources,Customer Service, Banking,Accounting, Retail, Sales, and MANY OTHERS. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fair is open to rece...
Company Confidential Baton Rouge, LA, 70802
Software development/support firm seeking a motivated, people-oriented self-starter to provide LEVEL 1 SOFTWARE SUPPORT, both on the phone and in person. Candidate must have experience with multiple software packages including Windows XP/7, WordPerfect 11/X7, Outlook 2010, and Microsoft Office 2003/2007, and be able to self-teach custom developed software. Candidate must have a minimum of 12 month...
The Buffalo News has an immediate opening for a Part-Time Temporary District Manager to work Sundays and holidays from 5:30 AM to 11:30 AM and two additional days; either one weekday plus Saturday or two weekdays from 4:30 AM to 9:30 AM. The P/T DM oversees independent delivery contractors to ensure timely and accurate delivery of The Buffalo News and provides exceptional customer service t...
Workforce Analyst Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking f...
Customer Service Manager - Backorders Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the differen...
About the Company: With more than 1,000 employees and over 300 delivery trucks, Alpha Baking Company distributes fresh bread in the upper Midwest and frozen bread across the rest of the country. Our products are sold in national restaurant chains, quick service restaurants, schools, institutions, major league sports franchises, warehouse club stores, national grocery chains and independent grocer...
BKB Consulting Inc. is looking for self-motivated individuals who are wanting, willing, and ready to learn and grow within a company. About us: BKB Consulting, Inc is an outsourced sales and client acquisition firm that represents Fortune 500 companies. Founded in Greenville, SC we are outsourced by the largest telecommunications company in the United States. BKB Consulting, Inc is growing in a...
Director of Customer Service Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We'r...
Dillard’s Licensed Cosmetologist Dillard's, Inc. ranks among the nation's largest fashion apparel, cosmetics and home furnishings retailers with annual revenues exceeding $6.2 billion. The Company focuses on delivering maximum fashion and value to its shoppers by offering compelling selections complemented by exceptional customer care. Dillard's stores offer a broad selection of merchandise and f...
Customer Service Representative Customer Service Representative In this role, the candidate will be expected to provide our clients with exceptional, industry-leading customer service. We identified this need as critical to the continuing growth of the company’s market share. The candidate must demonstrate a high desire to satisfy client needs in a prompt, professional manner at all times, and u...
DescriptionTherapeutic Mentor Springfield, MA Therapeutic Mentoring services are designed to address one or more goals on a youth’s existing Outpatient Therapy treatment plan or on an existing Individual Care Plan. The Therapeutic Mentor works with these youth, ages 4-21 years old, for 1-2 years. The Therapeutic Mentor supports, coaches and trains the youth to develop the skills necessary for h...
Purpose of Position: Provide excellent customer service to customers by answering inquiries, finding correct solutions. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 168,000 employees across 230 contact centers in 62 countries...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound...

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