Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14964
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
Position Summary The purpose of the2-1-1 Manager position is tocoordinate activities of the 2-1-1 Texas North Central Texas Region Information and Referral center. The core responsibilities include direct supervision of 2-1-1 Specialists, Interns and Volunteers. Reporting Relationships The 2-1-1 Manager willreport directly the 2-1-1 Director; Essential Duties and Responsibilities Direct supervisio...
Customer Service Advisor Chevrolet of Irvine - Irvine, Ca DESCRIPTION: Our team of professionals at Chevrolet of Irvine are currently accepting applications for Customer Service Advisor's in our on-site Sales and Service Call Center. A background in call center, customer service or inside sales is preferred, but we will train the right person. Only serious candidates need apply. In need of energet...
Provides account related services in a fast paced call center environment to members located throughout the world. The CCR I handles all inbound phone contact related to member service inquiries and transactions. The CCR I will also become familiar with loan functions as part of SCU’s staff development initiatives. Requirements · Must be PC literate, able to type accurately, and able to wear a hea...
COMPANY: Sunset Memorial Gardens & Funeral Home – Odessa Come join our family at Sunset Memorial! Sunset Memorial is one of the best known funeral and cemetery providers in West Texas. We serve local families by helping them arrange, plan and deal with the details of final arrangements and pre-arrangements. As the leading provider of these valuable and needed services, our company offers career op...
Interactive Brokers Group LLC is one of the largest electronic brokers in the US and around the world, providing services on financial markets in 17 countries. We are expanding the Prime Services group at our headquarters in Greenwich, CT and are looking for candidates with superior client service skills and basic IT/technology knowledge in order to support institutions with complex execution or c...
Customer service rep for online jewelry company. Speak to customers on the phone, and type responses to customer questions on live-chat. You must be well spoken, be able to write responses to customers in proper grammatical English, and have experience dealing with retail customers. Hours are 9am to 5pm, 4 days a week, Monday through Thursday, with extended hours during holiday seasons. You must a...
JOB DESCRIPTION Job Title: Corporate Account Administrator Department: Administration Dated/Updated: April 2014 Reports To: CFO Status: FT Supervises: 0 FLSA Status: Exempt Job Summary: The Corporate Account Administrator is responsible for providing sales data and pricing analysis to support sales management decision making for all bid requests from GOPs, IDNs, Investor Owned for Profit multi-hos...
Our client is a privately-held company that has been serving its customers since 1980. Since its inception, this company has grown into a leader in the promotional products, awards, and golf industries. Their secret is simply to provide exceptional service and uncompromising quality. Total customer satisfaction is our holy grail, and a goal we work hard to pursue day after day.Our customers - many...
Position Summary: Teachers are responsible for planning and implementing a learning environment and experiences to help young children develop socially, intellectually, physically and emotionally. They must ensure the development and safety of these children in accordance with Title 5 and Title 22 regulations, per program requirements. Teachers will be respectful of children and parents, and ensur...
Sunless Vision and Guiding Principles: Sunless is a rapidly growing entrepreneurial company dedicated to and accountable for operating within the following Vision, Mission and Values/Guiding Principles. Position Summary: The Tanbassador position is responsible for interacting with customers on behalf of Sunless, Inc. and establishing profitable relationships with new and existing customers in a sp...
Working at Spencer’s will be fun, challenging, fast-paced and rewarding. We are a motivated, energized and dynamic culture that is dedicated to supporting our team with the productive tools and efficient resources necessary to achieve our challenging objectives. Success will be shared by our team of results-driven and principled associates. Temporary Guest Services Associate Description: Summary:...
# of Positions 60 Job Type Para-professional/Support Full/Part Time Part-Time Shift Any/All Weekends Required Both Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employ...
# of Positions 30 Job Type Para-professional/Support Full/Part Time Part-Time Shift Any/All Weekends Required Both Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employ...
# of Positions 20 Job Type Para-professional/Support Full/Part Time Full-Time Shift First Weekends Required Not Required Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an...
Send Resume to: ***** Our client is currently seeking a Customer Service Specialist This is a 12 month Contract position, with a possibility to extend Job Description: Assist the team with the processing of Account Openings, Account Closings, Renewals, Conversions, Mergers and Amendments for global markets requiring documentation and regulatory approval. The candidate will complete ro...
West Corporation, located in Wausau, is looking for career oriented candidates to fill our Account Management, Inside Sales, & Customer Care positions! Why join us? We're a global company that provides account management and customer service solutions for the world's largest brands. That means professional jobs, in a professional environment with professional growth opportunities just for you. Aft...
Company Confidential Highland, IN, 46322
Customer Sales & Service Representative (CSSR) Full time or Part-time (22-40 hrs) considered in Highland, IN. Minimum 3 years in customer service setting with office operations and technology experience.Ideal candidate will have strong organizational skills and the ability to function independently. Bilingual (English/Spanish) helpful Submit resume via email to: ***** EOE...
Collegiate Peaks Bank is a privately held commercial bank serving the Front Range of Denver and the Mountain Range communities of Salida and Buena Vista. Collegiate Peaks Bank is financially sound, well managed, and rapidly growing. To continue to meet the growing demand for our Bank, we are currently seeking a Full Time Teller to join our team. This is a unique opportunity in today’s market. A ke...
Atlantic Business Consultans, Inc. is now looking for a self-motivated leader for our full time Entry level Sales Associate Position. Apply here if you are eager to GROW and LEARN! Applicants will begin in an entry level position, where they will learn to represent one of our many clients. Qualified candidates will then be entered into our management training program. Atlantic Business Consultans,...
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