Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12555
Tellers Trustco Bank is currently looking for Part Time Tellers in: Greene and Ulster Counties Trustco Bank is locally famous for its friendly, Home Town atmosphere. We believe that our employees make our reputation. Working hours will be Monday-Friday 12:00pm-Close, some Saturdays. If interested please email: ***** or Trustco Bank Jobs Trustco Bank is an Equal Opportunity Employer...
Tellers Trustco Bank is currently looking for Part Time Tellers in: Schenectady County Trustco Bank is locally famous for its friendly, Home Town atmosphere. We believe that our employees make our reputation. Working hours will be Monday-Friday 12:00pm-Close, some Saturdays. If interested please email: ***** or Trustco Bank Jobs Trustco Bank is an Equal Opportunity Employer of women...
-We are now offering positions in Los Angeles; receptionist, customer service and scheduler. We recognize top performance, integrity, and a winning mindset. We PROMOTE ONLY FROM WITHIN and reward our team with unlimited growth potential for advancement. We teach leadership as an action, not a title. This ensures that only the best of the best are a part of our company. We are currently offering po...
The Client Support Representative works at our promotional events and provides support to the team at our corporate headquarters here in Green Bay. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, health and wellness, beauty and cosmetics, gourmet food and entertainment. As we continue to grow, we’re looking for...
Allied Plastics is a rapidly growing, global leader in the plastics thermoforming industry located in Twin Lakes, Wisconsin. We are seeking an experienced Customer Support Supervisor. This position acts as a focal point for customer communication and documentation by performing the following duties: - Supervises and provides leadership and support for the customer service staff - Prioritizes and d...
United Lender Services (ULS) is one of the fastest-growing national providers of real estate transactions services and mortgage solutions throughout the United States. ULS simplifies the closing process by providing a full suite of services on a nationwide level. Our team of industry-tenured experts manages every point in the process, affording the same quality of service to matters large and smal...
United Lender Services (ULS) is one of the fastest-growing national providers of real estate transactions services and mortgage solutions throughout the United States. ULS simplifies the closing process by providing a full suite of services on a nationwide level. Our team of industry-tenured experts manages every point in the process, affording the same quality of service to matters large and smal...
Job Summary Responsible for recruiting qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards. The Admissions - Assistant Director is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of p...
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail oriented person looking for a career in general security, Dollar Thrifty is looking for you! As a Gate Attendant your general responsibilities include but are not limited to: Greet customers and complete nece...
We’re Grifols, an international plasma manufacturer headquartered in Barcelona, Spain. We serve healthcare professionals and patients in over 90 countries, have an unmatched record of product safety, and are the largest plasmapheresis company in the world. We offer full healthcare benefits, tuition reimbursement, and some of our Academy courses even count for college credit! If you enjoy providing...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Customer Servic...
General Summary Monitor business processes to ensure operational execution is efficient, results-oriented, and consistently interpreted. Analyze process issues for root cause factors and provide recommendations to redesign and enhance (business requirements, story boarding, detailed process flows, and system user acceptance training support). Work closely with Process Control team to test enhancem...
Do you enjoy the challenge of discovering just the right part or solution for a customer?s need? Are you proactive in asking questions and recommending solutions as well as additional related products? Do you thrive in a fast paced environment where your organization efficiency and customer service skills make you a rock star? At Applied? we regard the Inside Sales / Customer Service and Sales Rep...
· At least 1 year prior experience in a NOC profile · Strong understanding of ITIL (Certification a plus) · Exceptional spoken and written communications skills · Excellent customer focus · A strong understanding of the fundamentals of Networking and Wireless Technologies, MS Windows and Linux / Unix (Certifications a plus) · Willingness to work in a 24*7 set up · At least 1 year prior experience...
Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves? If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning...
· 3-4 Years hands on experience on at least one or two OEM products: Aruba Wireless Products, Cisco Wireless, Juniper Wireless, Ruckus wireless etc, proven experience on Firewall and Hybrid switches Cisco certified if any - CCNA, CCNP, CCSP, ACSP, ACMA, ACMP · Wireless certification is preferred · Networking Concepts like OSI model, TCP/IP (Logical Link Control, Flow Control, Link Negotiation) Bas...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The Senior On-Site Customer...
POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit l...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The Senior On-Site Customer...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! POSITION PROFILE Ricoh is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Customer Servic...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...
Jobs with no customer service?
Hi everyone, I'm a 20 yr old guy who lives in Palm Springs, California and I wanted you to give me ideas of jobs that DO NOT require customer service (and where can I apply) Thank you

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