Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186986
CUSTOMER SERVICE EXPERIENCE WANTED! Retail Customer Service Associate Position Open! If you have great people skills and enjoy working with the public, we want to meet you! The Job Window is seeking a full-time Customer Service Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a hig...
Top manufacturer in Ohio looking for a great employee for our warranty department. We have been in a growth mode since 2006 and haven’t stopped. We have a product that is in high demand and are one of the fastest growing companies in Ohio. WHAT DOES THIS JOB ENTAIL? We retrofit and sell vehicles to our customers. We are looking for a Warranty specialist with previous experience with customer and...
OPEN HOUSE WHEN: September 10 & 11 9:00 a.m. to 7:00 p.m. on Wednesday 9:00 a.m. to 3:00 p.m. on Thursday Please Apply to our on-line career site at: Http://Careers.CVSCaremark.com Search for Job ID 165238 for Customer Care Great opportunity for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Compet...
Commerce Energy Inc. is hiring for Entry Level Sales and Marketing Positions. We are seeking Energetic, career minded individuals to aid us with our expansions goals. This job requires face to face sales of service to new business prospects. No experience necessary; those who have proved themselves in a retail and customer service capacity are often exceptionally qualified candidates because of t...
Customer Service / Retail Reps - FULL TIME ARE YOU LOOKING FOR SOMETHING NEW? JMGI is continuing to expand and currently looking for new applicants to add to our Customer Service and Junior Marketing department. We are looking for experienced customer service or retail representatives that we can additionally train to mold to our clients needs. JMGI is looking for motivated individuals who have ...
E-Commerce Customer Service Supervisor: Naperville, IL Our client is looking for an E-Commerce Customer Service Supervisor. They are committed to providing excellent service and dedicated to constant innovation to enhance our customer's experience. The ideal candidate will be energetic, influential, outgoing, self-motivated, and professional with an authentic passion for providing exemplary servi...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Build Your Future in the Shooting Sports the power of passion ATK Sporting Group is a global manufacturer and marketer of branded consumer products. Our brands include iconic names such as a Bushnell, Bolle, Butler Creek, Gold Tip, Hoppe’s, Primos, Serengeti, Uncle Mike’s, BLACKHAWK! and Champion. Our product lines enhance the enjoyment of every outdoor pursuit. We constantly explore emerging te...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
Description Our Call Center Operations team is seeking a Chat Administrator, who will be responsible for the set up of the Kana Chat system, as well as the maintenance and updates that take place. The incumbent must possess strong analytical skills, be detail-oriented, and flexible in scheduling. The Chat Administrator will provide support to remote call center chat personnel for troubleshooting ...
Company Overview: TechExcel, Inc., a privately held software development company, is headquartered in the San Francisco Bay Area, with offices in North Carolina, the United Kingdom and China. The company is a leading provider of award winning service desk and application development software. Specializing in business process optimization, our products may be used to simplify and enhance any colla...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-209
eTrustLogo