Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175160
Be part of an exciting internal service desk group within Manpower's Corporate office! This group is growing and needs additional service desk agents to assist Manpower Associates, Candidates, Staff and Clients. The primary role of the Manpower Service Center Agents is to assist and support Manpower's most valuable assets - our on-the-job Associates with ensuring their time and pay are processed a...
Voted one of the World's Leading Top 100 Companies by Forbes magazine Do you have a passion for helping others? Are you interested in vehicles? Do you have strong organizational and time management skills? And are looking to accelerate your career at a renowned company? Allstate Insurance Company has an exceptional career opportunity for an Inside Claims Adjuster Trainee in Gastonia, NC! Combin...
Company: OGIO International Inc. Location:Corporate Offices -Bluffdale, Utah Position:National Account Client Service Specialist Reports To: VP of Lifestyle Division & Customer Service Manager Company Description OGIO is an innovative designer and marketer of sport and lifestyle products that creates the desire and excites the customers to want to wear OGIO products as part of their adrenalin...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. Job Summary You're a problem-solver and amazing with customers! You're enthralled by the way things work, and have the ability to multitask across systems and applications, analyze and resolve a variety of complex i...
Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Green Bay. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with...
Scope: The TYPO San Francisco Attendee Relations Intern will be the customer contact of the TYPO San Francisco team within Monotype Corporate Marketing Department, and as such will work closely with the TYPO San Francisco Conference Director and other event staff. Responsibilities will include customer support before and during the TYPO San Francisco event (April 30-May 1, 2015), as well as assis...
Why Halliburton? How about global opportunities, interesting work within small cohesive teams, extensive training, and the opportunity to take your career wherever you want it to GO, with all the support and stability of a truly global organization. With more than 72,000 employees in approximately 80 countries, Halliburton is one of the largest and most respected energy services companies in the i...
Service & Administrative Support - Willing to Train Job Label:Processor/Commercial Asst We are looking for those who are passionate about service and enjoy working with a team of high performing, professional individuals. We are willing to train those with high potential who are looking for something more than just a job. Come join us and help us create the future of Rice Insurance! Successful ...
Xerox Business Services In Chattanooga, TN Has Immediate Openings! Connecting REAL business with technology that will AMAZE! At Xerox, we pride ourselves on providing REAL business solutions for our clients while dazzling their customers with our intuitive approach to their technology needs. We strive to wow consumers with our expertise about their products, and amaze them with new and exciting ...
EdSoup has been in the business of matching people to the right colleges since 2005. To date, we have successfully matched thousands of students to the right college. We are currently hiring individuals who are career-minded and customer service-oriented to fill College Search Advisor (CSA) positions. We are looking for people to come work in our Sandy office or possibly at home (if qualified) to...
Heartland ovation Payroll delivers the industry’s most comprehensive and cost-effective packages of reliable, and value-added payroll and human resource solutions to thousands of small to mid-sized companies nationwide. We are currently offering an excellent opportunity to join a fast growing service company that is revolutionizing payroll services. Summary: The Payroll Specialist is responsible...
Overview: MISSION: Acquires knowledge of TDW Services hot tapping procedures through on-the-job and formalized training to become competent in field service work. PLEASE NOTE: This position entails extensive (-80%) work travel, typically in increments of 2-3 weeks at a time, during which extensive overtime is typically available-- alternating with a steady 8 hours a day of shop time while not ...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
Company Confidential Plymouth, MN
We have immediate openings for Technicians to support the Managed Print environment in our organization. This position is 90% phone support working on a virtual team therefore candidates must have excellent verbal and written communication skills. Role & Responsibilities · Accountable for handling inbound calls from internal clients or manufacturer technicians seeking printer support. · Monito...
Supervisor, Business Operations JOB SUMMARY Oversees the day-to-day work of staff supporting multiple lines of business in one or more offices; coordinates the processing of listings and project budgets, billing and accounts receivables, contract administration, licensing, revenue forecasting and transaction processing. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists in managing staff. Assists i...
Student Loan Collection Representative Job Summary Responsible for collecting on past due education loans via the use of auto dialer/manual phone contact. You will negotiate full payment or payment arrangements that are suitable for both the borrower and the company. Job Duties and Responsibilities Collection Functions · Skip-tracing borrowers to locate current residence and employment inform...
Santa Photo Set Looking for Helpers and Santa's. Must be customer oriented and enjoy working with children. Good attention to detail. No prior experience is required, but helpful. We train all employees. We offer flexible scheduling perfect for high school or college students, retirees, stay at home moms/dads/guardians,or anyone looking to make some extra holiday money. Duties may include: *G...
Customer Service, Inside Sales, Administrative Assistant A Midwestern headquartered Manufacturer and Distributor of packaging is seeking an energetic and engaging Customer Service, Inside Sales and fill in Administrative assistant person for its Seguin, TX office. This is a fabulous opportunity to take part in the growth of a company that has been in business for over 45 years. We are recognized...
Fielding Customer Calls to Facilitate 24/7 Support Function: Through telephone and electronic (i.e. email) technology provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base. Measured on ability to work efficiently and resolve customer issues using the most cost effective solution. Triage general inquires across other Beckman Coulter functions. A...
Hello Job Seeker, I am currently on the hunt for a few qualified individuals for a Data Entry/Clerical position for my client (hint* 5th largest Bank in the US). This is a great way to break into the banking industry and/or gain corporate enterprise level experience in this field. This is a full time 8:00am-4:30pm position, for a 3 month contract position. There is a very very good chance your c...

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