Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13914
CUSTOMER SERVICE POSITIONS 50 positions open for immediate hire, Visit www.agilitymarketing.com to apply online!...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
We are seeking a Customer Service Agent for our Corpus Christi division. Successful applicant will serve as a liaison between operations staff and passengers by responding in a timely manner to all passenger concerns, comments, and complaints, in a manner that provides local management with the information necessary to make system improvements. Key Responsibilities & Accountabilities: Communicate...
National Car Rental company has an exciting opportunity for a Full time Exit Booth Agent . The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and retur...
FULL-TIME SEASONAL CONTACT REPRESENTATIVES IRS IS NOW HIRING IN ANDOVER! ANNOUCEMENT OPENS Aug. 4th Seasonal work. Year-round impact. Count on me. ALL APPLICANTS MUST: Ÿ Be a U.S. Citizen Ÿ Meet minimum experience and/or education requirements Ÿ Pass required assessments For more information and to apply online go to jobs.irs.gov/USAJOBS and enter keyword (Andover) To learn more about all IRS job...
DIRECTV RETAIL PACKAGES TELEMARKETER Growing Company Looking for telemarketers with experience in Sales for DirecTV, Comcast, Xfinity, Dish, AT & T. If you are Enthusiastic, and enjoy a great atmosphere, responsible, punctual, self motivated, proactive,with sales and communication skills. Telemarketing experience a plus. you're a candidate for our sales team. Trainning will be provided. Base salar...
Job Description: This Order Processor Position Features: ? Fast- paced environment ? Impeccable challenges ? Excellent training program ? Great Pay to $34K Immediate need for order processor seeking stability, growth, and excellent challenge. If you are a quick learner, avid communicator, and technical savvy will be keys to success in this growing organization. Will be responsible for processing m...
Job Description: Amazing Stable Company is in need of a Customer Service Representative to provide customer service support for assigned field sales representatives and their clients. Also acts as back-up support for other team members as needed. Serve as the main communication core between all departments. REQUIREMENTS -Experience in scheduling -Proficient with Microsoft Office -Bilingual a plus...
Job Description: Immediate need for Data Entry Operators with excellent customer service skills. Attention to details, data entry experience and strong communication skills will be keys to success in this well-known organization. Will be responsible for inputting data, assisting with customer inquiries and account maintenance for Financial Services company in San Rafael, CA. Great opportunity to g...
Job Description: Immediate need for Bilingual Administrative Assistant seeking full time work assisting in our Payroll Department. Attention to details, accuracy, organization and strong data entry skills will be keys to success in this prestigious organization. You will be responsible for order entry, data entry, updating and creating reports, and proofreading and editing documents. Strong oral a...
Technical Assistant II University of Massachusetts Amherst Information Technology at UMass Amherst is seeking up to five (5) Technical Assistant II. The Technical Assistant II will assist members of the University community (students, staff and faculty) with a wide range of computing questions in person, via telephone/email and documenting communications in Support Services’ help request tracking...
Alaska Airlines is growing and we are currently adding Customer Service Agents to join our team! Want to join a company nationally recognized for outstanding customer service? Interested in flight privileges? Know of someone who might? We are hiring Customer Service Agents in Washington, DC! Please visit the link below and then click the "career opportunities" tab at the top of the page to apply o...
Are you a Bilingual Spanish Customer Service Representative looking for a new opportunity? Entry Level Opportunity Training Provided! As a Bilingual Spanish Customer Service Representative in our client's call center, you'll be a driving force for keeping customers satisfied. Are you interested? The ideal candidate will possess: • Ability to read, write and speak fluently Spanish • Prior experienc...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Customer Service/Data Coordinator Overview: Randstad in partnership with is seeking an experienced Customer Service/Coordinator for their Rockland, MA location. EMD Serono, Inc. is a leader in US biotechnology, focusing on reproductive health, metabolic endocrinology, and neurology. More than 500 people work in the world-class facilities in Rockland, MA, and approximately 250 work in the field. Co...
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