Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171829
Job Description: DUTIES & RESPONSIBILITIES: ? Provide an extraordinary Client experience to Clients of Bank promoting professionalism, confidentiality and the desire to assist. ? Actively promote Bank and develop Client relationships through maintaining your knowledge of the Bank's products and services. ? Receive checks and cash for deposit to saving and checking accounts within specified lim...
Computer Generated Solutions (CGS) is a diversified technology company with global operations in US, Canada, India, Europe and South America. We provide IT Consulting and Professional Services, Outsourcing and Managed Services, Training and ERP software and services. Since 1984, CGS has helped companies and governmental agencies leverage information technology to gain the competitive edge. For mor...
Inventory – Tech Support Rep POSITION SUMMARY Technical Support Representative is responsible for responding to customer inquiries and resolving problems with Dealertrack products using a high level of customer service skills. This position is based in Dallas, Texas. PRIMARY DUTIES Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our ...
The Customer Service Call Center Supervisor position will oversee and manage the day to day operations of an assigned call center, and will plan, direct, and organize the activities of the CSC Team in order to maintain appropriate levels of customer service and operational efficiencies, while promoting the image of the Bank in a professional and positive manner. The successful candidate will be a...
When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global provider of news and business information, we deliver content to consumers and organizations via newswires, websites, newspapers, apps, conferences, newsletters, databases, magazines, radio and video. Dow Jones has produced unrivaled quality content for 1...
Adecco is currently recruiting for bright, energetic, and motivated professionals looking for a Customer Service Support Representative job with a pharmaceutical company in the North Austin area. Responsibilities for the Customer Service Support Representative job include: • Under general supervision, respond to general, non-medical customer inquiries regarding product line and reimbursement pro...
This is an Insurance Assistant position in Chicago, IL. It is an exciting opportunity with a prestigious insurance company. Responsibility: Responsible for performing account service support, billing activity, including data entry for invoice generation, monitoring receivables, and trouble shooting under general supervision in effort to comply with professional standards. Responsible for corres...
SCOPE AND RESPONSIBILITIES The Customer Care Specialist is responsible for supporting the existing customer base, ensuring customer satisfaction and retention by taking sales orders. The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Specific responsibilities include: Supports the existi...
Job Description: Need to be able to multi-task and sound great on the phone- speak clearly. Responsible for following up with customers ? calling for prepayments, artwork, proof approvals, etc. Will also be responsible for updating computer system This person needs to be able to multi-task. Personality is key. Customer Service experience is preferred. Schedule is Monday through Friday . 8 am ...
Lincoln Lubrication Systems is part of SKF, the world's leading supplier of products and solutions in the rolling bearing business. In addition SKF in the leading player in seals, mechatronics, lubrication systems, and services which include technical support, maintenance services, condition monitoring and training. Lincoln provides high quality products used to deliver lubrication for Automotive...
Randstad is currently seeking skilled Customer Service Representatives for a Fortune 500 company in West Knoxville. The "Trade Customer Support Specialist" will be responsible for assisting businesses with various needs regarding appliance orders, deliveries, and general inquiries. This is a business-center environment and will require continuous phone use and the ability to comfortably navigate c...
PURPOSE AND DISTINGUISHING CHARACTERISTICS LoanMe is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along wit...
Are you tired of Retail, Waiting Tables, or Call Centers? Denali Executives is now accepting applications for an Entry Level Account Executive. If you have experience in any of these fields please read on... YOUR PEOPLE SKILLS WILL EXCEL YOU QUICKLY IN OUR COMPANY! Qualified candidates should be looking to: Join an ambitious team of colleagues Should be eager to work in a fast-paced environmen...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
We are currently hiring part time customer care agents for our North Charleston office. As a customer care representative, you will be a brand ambassador for one of the nation’s largest healthcare plan providers to service their new and existing plan members by phone. DialAmerica customer care agents work with senior citizens and healthcare plan members with special needs. We take our commitment ...
Monster submitted applications not accepted! To be considered for this position, you must apply ONLY at our website below: http://www.211tampabay.org/who-we-are/careers/ Full-time and part-time available. All job description, hours, pay, and benefits information are at the link above. CHARITABLE DESIGNATION 2-1-1 Tampa Bay Cares, Inc. is a 501(c)3 organization as determined by the Internal Re...
Job Title: Inbound Customer Service Agent Department: Scotts Miracle-Gro Position Type: Full Time/Part Time, Non-Exempt Job Description: This position handles inbound calls to assist customers with product support, returns, and refunds as well as responds to emails and online web chat requests. The position requires the employee to establish relationship with customer by clearly and profession...
Are you looking to grow with one of the top Fortune 500 Companies?! Our client employs over 72,800 permanent full-time staff worldwide. Not only will you be joining a great team and working in your home office, but you will also learn valuable skills that can be leveraged long term at our client, or used to expand your work experience. Are you tech savvy? Do you enjoy helping people? Do you not w...

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