Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172539
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
We are looking to recruit an experienced individual to fill a Regional Manager of Patient Financial Services job in Chicago, IL. You must have at least 7 years’ experience in a Patient Financial Management role. Also, you must be able to demonstrate knowledge of process improvement. If you are interested in a position that has room for advancement then this is a great opportunity for you. Respons...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Medical AR Follow Up job in Tipton, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requirements of...
Ajilon is seeking a candidate to fill a Claims Call Center Representative job in the great Indianapolis, IN area. Two to four years of previous experience in the medical or insurance industry as well as call center experience. You will be using your knowledge of the medical industry to assist policy holders with inquires. This is a call center environment and great percentage of the day will be sp...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Customer Service Specialist job in Coral Springs, FL Please email resumes to ***** Duties: Review and enter orders into system Analyzing data and responding to customer communications timely. Resolve problems and maintain ongoing relationship with the customer. Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, pre...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Our client in Naperville, IL is looking to fill an Account Rep job. This is a contract position slated to last about 6 months. Compensation for this position is between $10-11/hour depending on experience. Description of the Account Rep Job: Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact Investigat...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder-Hospital job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this i...
Human Resource Generalist-Middlesex County, NJ Our client is a progressive organization in the manufacturing industry and is located in Middlesex County, New Jersey. We are actively looking for an experienced HR Generalist. The HR Generalist manages the day-to-day operations of the Human Resource office. The HR Generalist assists with the administration of the human resources policies, procedures...
Purpose of Position Assist consumer and business level customers with troubleshooting and technical support of their cellular telephone, and warranty related services. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 em...
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Customer Care Professional Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-...
Do you have a great work ethic, positive attitude and lots of customer service experience? Come join an expanding local company! 3 shifts available: 8:00am-4:00pm, 8:30am-4:30pm OR 9:00am-5:00pm In this role, you will be assisting customers over the phone assisting customers with coordinating rides to medical appointments/visits and updating all notes in database. Essential Duties and Responsibi...
Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com (USA) Inc., one of the support companies in the United States, is looking for a Real Time Analyst. For its fast growing Customer Se...
ABOUT THE JOB (JOB BRIEF): The Teller reports to the Branch Manager or to the Operations Leader (Teller Float) and is the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller assists new and existing clients of the Bank with account transactions and uncovers sales opportunities. In addition, he/she acts as a resourc...
Now Hiring!!! Full Time Collectors and Support Positions We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Acti...
Company Confidential Columbus, OH, 43215
Plumbing Customer Service Westerville plumbing co seeking to fill customer service/purchasing position, M-F 7AM-5PM. Knowledge of plumbing parts, patience and good attitude, reliability needed. Benefits and IRA available. Email ***** if interested This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Paid Vacations Paid Training Competitive Compensation 401K Match Health/Vision/Dental Benefi ts Much More CUSTOMER SERVICE REPRESENTATIVE QUALITY ASSURANCE REPRESENTATIVE Positions available in Tullytown PA & Southampton PA 113 Main Street Tullytown, PA 19007 Location of Event: JOB FAIR December 4 & 6 Best of Bucks Winner for 2013 Rated #1 Heating Oil Company in PA for 2013 SATURDAY 12/6/14 10am-1...

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