Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13746
The Metal Supermarkets business concept was established in 1985 in Mississauga, Ontario, Canada. Since then, the company has grown to 69 stores across Canada, the United States, and the United Kingdom. Metal Supermarkets is the only international brand in the small quantity metals industry. More than 60,000 customers rely on Metal Supermarkets for “one stop shopping” for all their small metal requ...
CVS Caremark is having an OPEN HOUSE and you're invited!! If you have a passion for providing superior customer service and have a minimum of 3 years of progressive customer service experience, come share your experience with us by attending our Open House. Open House details: Wednesday August 6th 1 pm - 5 pm Our facility is located at: 445 Great Circle Rd Nashville, TN 37228 Please bring a copy o...
Life-changers work here CareFusion Life-changers find innovative ways to improve our customers' ability to provide healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges. Meet one of our Life-changers. http://www.youtube.com/...
Cowboy Bail Bonds, is seeking the right Customer Service Associate for our expanding business. Established in 1997, Cowboy Bail Bonds is one of the most respected bail bond companies in the nation. We are looking for customer service professionals that have a passion for helping others in a fast paced environment. The customer service associate is responsible with meeting with customer’s face to f...
Life-changers work here CareFusion Life-changers find innovative ways to improve our customers' ability to provide healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges. Meet one of our Life-changers. http://www.youtube.com/...
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage workflow to meet daily, weekly and monthly deadlines. Provide direction and guidance to team members. Cross-train team members, audit their work and conduct team meetings to communicate team goals and objectives. Interact with hospital personnel to ensure accurate and timely transfer of necessary billing documents. Interact with Medical, Reimbursement...
Almond & Associates is a local recruiting firm. We are hiring for this CSR position for one of our clients in Bellevue. The duties include but are not limited to: Answering incoming calls Providing customer service regarding claims and services Data entry of claims and participant information This is an entry level position. This is also a direct hire position. The ideal candidate will have a cust...
Description As the Director of Technical Support, you will be responsible for ensuring best-in-class service to customers using the Rocket Fuel self-service platform. You will build out and manage a world-class technical support staff that helps customers get the most out of their campaigns, handling product support questions, troubleshooting, while also advising on best practices. You seek to con...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Routes outgoing sales orders according to pre-existing route guidelines. Establishes priorities and schedules deliveries in a manner consistent with customer service goals. Direct and coordinate activities of driving staff and third party driver service providers Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery tru...
The Automobile Club of Southern California has immediate entry-level customer service positions available in its Emergency Road Service ("ERS") Call Center. This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company. The Automobile Club of Southern California has been in business for over 100 years because of its dedication to it...
A+ Personnel celebrates its 27th Anniversary in the staffing industry in 2014! We have successfully been placing qualified candidates with top corporations, from entry to C-Level, in New Jersey and New York. We would like to thank our client companies and outstanding candidates for their major contribution to our continued success. We now look forward to assisting you with your next career move! H...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Position: Account Director - Traditional & Digital Experience Location: Denver Status: Full Time Estimated Duration: Full-time Starts: Within a Couple Weeks Rate: 110K - 125K, Full Time Salary Job Description: Our client, an advertising agency here in Denver, seeks an Account Director to join the team! If you are an Account Director who would like to join an award winning team, you are the person...
Do you excel at providing exceptional customer service and have great data entry skills? Manpower, Inc. of SE Michigan is seeking customer services reps and call data entry clerks in the Greater Ann Arbor area. Many positions are full time, long-term, offer competitive pay, and may lead to direct hire! Customer Service Reps and Data Entry Clerks perform a variety of duties including, but not limit...
Job ID: 9995 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and Res...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
Monona State Bank is currently recruiting for a Treasury Management Specialist. They will be responsible for performing the operational support duties of the Business Services Team. Assists the Business Services Manager as directed; provides a full range of operational and technical support to customers and Bank personnel. Responsible for responding promptly to the needs of clients. Duties Include...
Processes orders and correspondence with customers, and fulfills customer needs to ensure customer satisfaction. Must be able to build customer relationships. Receive incoming calls ranging from order schedules to return good authorization. Expedite orders and coordinate shipping, to include common carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in a...
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