Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14990
Wanted An established and trusted insurance agency is looking for a Marketer/CSR Part-time could turn into a full time Agency Producer position to a productive and responsible employee. Would prefer experience but will train the right candidate. Must be honest, motivated and possess a strong work ethic. Must be willing to get licensed if not already and must be able to pass a criminal background c...
Career Showcase is a Job Fair Company that specializes in Accounting,Marketing,Human Resources,Customer Service,Banking, Retail, Sales and Many Others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recen...
Busy insurance office in Sterling needs a Customer Service Rep to handle incoming calls from general public and assisting them with auto insurance with property policies. Needs someone with a background in customer service who is reliable, able to multi-task, mature and familiar with computers. No specific insurance experience is necessary. Monday-Friday 8-5. $16.82, temp to hire. $38,500 after 90...
Inbound retail call center: -Provide resolutions to web based customers via email, phone, chat or traditional mail in a timely manner. -Enhance revenue by providing sales assistance through use of basic, cross-selling, and up-selling sales techniques. -Follow up on behalf of customer inquiries through product research, providing accurate information and recommendations for solution. -Be able to id...
Ortho-Clinical Diagnostics is recruiting for a Customer Service Coordinator in our Customer Service Organization located in Rochester, NY. Ortho Clinical Diagnostics is a leading provider of in vitro diagnostic products and services, offering accurate, timely, and cost-effective solutions for screening, diagnosing, monitoring and confirming diseases. The company serves the global clinical laborato...
Company Confidential Union, NJ, 07083
We are currently seeking a Customer Service Manager to join our rapidly growing organization. The Customer Service Manager is responsible for the planning, operation and management of our customer service department. This role includes being a member of the corporate steering team and managing a successful group of customer care representatives and supervisors. This role requires demonstrated lead...
Adecco is currently assisting eBay Enterprise in their search to fill multiple Customer Service jobs in Eau Claire, WI. These are long term seasonal opportunities. As a Customer Service Representative you will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a big plus but not required. Apply Now if you meet the job qualifications...
C3 CAREER EXPO TODAY! Wednesday, July 23rd 9am to 7pm 5215 Wiley Post Way Salt Lake City, UT 84106 IMMEDIATE OPENINGS Inbound Customer Service Representative $16.50 Per hour APPLY IN PERSON AT THE CAREER EXPO. APPLY ONLINE AT www.jobs.c3connect.com CALL US AT 801-656-6459 C3 is an established leader in outsourced customer management solutions and our future is expanding all the time! Ready to LOVE...
Our client, a healthcare organization in Essex County, is searching for a temporary Medical Office Manager to join their team! This position is open as there is an open seat within their department, and allows for an excellent opportunity to network with an organization that is hiring! This individual is responsible for the day to day operations and supervision of the office staff. Responsibilitie...
Are you a highly motivated, dedicated, passionate manager with great selling experience? Then we want you to join our team! We are looking for All Positions, Full Time & Part Time Job Descriptions are as follows: Store Manager Must daily meet and exceed personal selling goals and metrics; ensures each staff member daily meets/exceeds their selling goals and metrics. Make performance recommendation...
Fit Specialist/Keyholder RESPONSIBILITIES: FIT SPECIALISTS/KEYHOLDERS ARE ENTRUSTED WITH THE MOST VALUABLE COMPANY ASSET – THE CLIENT. EVERYTHING BUT WATER RELIES ON FIT SPECIALISTS/KEYHOLDERS TO PROVIDE EVERY CLIENT WITH EXTRAORDINARY SERVICE. THOUGH THE DUTIES DESCRIPTION FOR A FIT SPECIALIST OR KEYHOLDER REMAINS THE SAME, THE MAIN DIFFERENCE BETWEEN A FIT SPECIALIST AND A KEYHOLDER RELATES TO C...
Position Responsibilities As our NYC Metro office continues to grow, SunGard Consulting Services is seeking a highly skilled Sr.Business/Systems Analysts to join our practice. In this role, you will be responsible for providing technical expertise in identifying, evaluation and developing systems and procedures that meet user requirements. This position will configure system settings and options;...
We are looking for candidates who are looking for a great opportunity to join a global and growing company. Home Meridian provides its' employees with numerous opportunities for growth throughout the company. The Key Account Customer Service Coordinator will be required to: • Manage the assigned key account(s) to ensure maximum shipments and superior quality of service. • Develop relationships wit...
We are currently taking resumes for a merchandiser. This position would be traveling between Baldwin, Reed City and Baldwin areas so you must have reliable transportation. You will be traveling to different retail locations to stock shelves. Must be able to lift 35-50 pounds, able to work on your own and be organized. This position is part time, pay is $10.00 an hour plus mileage. If interested pl...
Manpower is now hiring call center representatives for a financial institution in Evansville! These are temporary positions that will start the beginning of August and will last approximately 6-8 weeks. Excellent telephone, data entry, and customer service skills are a must! Pay is $10.75/hr. Clean background and drug test required. Positions are limited so apply now! Go to www.manpowerjobs.com an...
Position Responsibilities • This individual will be a leader and lead level contributor on the Business Intelligence / Data Warehousing (BI/DW) team. • As a Lead, this individual will work in a team environment that is challenging and evolving and they will have input into the team's BI/DW processes and standards. This position requires that the individual be a project lead, accountable for doing...
Call Center Representative/Customer Service Representative Respond to telephone calls from participants Provide first contact resolution whenever possible Refer callers to the appropriate case manager or career development specialist for service Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality level Per...
We have several openings for Customer Service Reps in Everett. This is an immediate need as candidates will need to start on 7/28 or 8/4. If you are interested in applying, please respond with your resume and we will call you ASAP if your experience matches the requirements. Looking for a Customer Service Representative that has call center experience. The position processes orders, prepares corre...
A Telecommunication/Voice Services Administration job in Midland, MI. is available courtesy of Adecco Engineering and Technical. The team is a good team and gets along very well now, but this role is not for the timid personalities- working with Telcos & end users is demanding and can be challenging. Telecommunication / Voice Services Administration Duties to include but not limited to: - Telephon...
DENTAL RECEPTIONIST/SCHEDULING COORDINATOR JOB DESCRIPTION Seeking Cheerful, Friendly and Personable Dental Receptionist Full time position in our caring general practice Primary Job Duties Include: *Warmly greeting patients *Answering phone and scheduling apointments *Entering patient info and appointments on computer *Preparing charts and reports *Collecting patient payments *Confirming insuranc...
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