Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166469
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
The role of the Store Visual Merchandise Manager is to assume a leadership role for implementing visual merchandising standards and guidelines at store level that are consistent with company’s standards and directives. Plan, implement, communicate, and train visual associates to properly execute dressing of mannequins, forms, signing, accent lighting, fixturing standards, and implementation of vis...
Job Purpose: Serves customers by completing account transactions. Duties: * Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. * Records tran...
Discover career-defining opportunities at TimkenSteel. We are a modern-day startup company with nearly 100 years of steelmaking behind us. We manufacture some of the world’s cleanest alloy steel using state-of-the-art technologies to help customers push the bounds of what’s possible. And we rely on our core values – ethics and integrity, quality, innovation and independence – to create steel produ...
CITY OF FLORENCE Telecommunications Data Specialist $13.18/hour; 40 hour work schedule Closing Date: September 30, 2014 Applications available at www.cityofflorence.com. The City of Florence is an Equal Opportunity Employer and Provider and does not discriminate on the basis of race, color, religion, political affiliation, disability, national origin, genetic background, Veteran's status, gender o...
CONVIENENCE STORE MANAGER EXPERIENCE NECESSARY GREAT LOCATION - NICE STORE BENEFITS DISCUSSED AT INTERVIEW APPLY IN PERSON MONDAY - FRIDAY 160 TWITCHELL ROAD, DOTHAN, AL. As Posted in the Dothan Eagle...
Manpower has an immediate temporary to permanent opportunity with a well respected local company. If you have excellent customer service skills and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills: -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting. -Using logic and ...
As the Technical Support Specialist, you will be assisting our retail customers around the world. Some of the responsibilities of the job include: -Troubleshooting for: -Serial and IP based POS and back office systems -Proprietary networks -Credit card processing hardware and software. -Using CRM and enabling IT to research, document, and resolve site issues Several key requirements for the ...
Blackstone Technology Group Blackstone is a global provider of contingent and direct staffing solutions. Our seasoned staffing professionals have a successful history of servicing the toughest demands of our staffing clients. Our agile and customized-to-client approach ensures that we meet our client’s specific needs and that we adapt to and fully support our client’s way of doing business. We so...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...
The Maintenance Advisor position is responsible for managing all aspects of the programs offered to Donlen customers. These programs include maintenance repair consultation, fuel, glass and rentals. The Maintenance Advisor will be providing guidance and service through timely communication with vendors, fleet managers and drivers by phone and email. Responsibilities also include the set up of new ...
Inside Sales Reps With NO Cold Calling! Universal Marketing Group LLC. (UMG) is an extremely fast growing company in Ann Arbor, MI that services many multi-million dollar national direct response campaigns. As a sales driven call center we offer our customers the highest levels of service and present our clients with enhanced profitability. Our staff is comprised of highly trained sales professio...
Canyon Creek Cabinet Company is hiring a part time Showroom Assistant / Customer Service. This position is 4 hours per day M-F and may occasionally require additional hours. We are looking for someone to greet customers in our public showroom and provide assistance to sales reps. You will love learning about our beautiful cabinetry lines and showing the features and benefits of each. Additionall...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Large Association in Reston, VA looking for someone with call center experience, for their Customer Service Dept. Requirements: -MUST HAVE PRIOR CALL CENTER EXPERIENCE TO BE CONSIDERED. -OUR OFFICE IS NOT METRO ACCESSIBLE, MUST HAVE RELIABLE TRANSPORTATION AND LOCAL TO NORTHERN VA Duties: •Respond to calls via the toll free line in a courteous and timely manner •Must be able to answer a mini...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Bilingual HR Administrative Assistant job with one of our most respected clients located in downtown Houston, TX . Minimum 1 year of HR experience is a requirement for this...
Tired of… Working Holiday No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Moody, AL If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding custome...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
TempForce, a premiere staffing service in the Twin Cities, is seeking several Outbound Call Center Representatives for an organization in the western suburbs that leverages over 20 years of experience growing revenue for leading business-to-business customers. The environment is fun and business casual, with fun team incentives such as pizza parties. The Outbound Call Center Representative’s job e...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...

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