Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189453
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Farm Fresh To You is an innovative Community Supported Agriculture (CSA) home and office delivery business that provides fresh, local, organic produce to consumers. Farming since 1976, this second-generation, family owned company pioneered the organic food movement and connects consumers with the land and farm that grows our food. The company aims to change the food system to a more sustainable mo...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
About Catalina Catalina’s personalized digital media drives lift and loyalty for the world’s leading CPG retailers and brands. Catalina personalizes the consumer’s path to purchase through mobile, online and in-store networks powered by the largest shopper history database in the world. Catalina is based in St. Petersburg, FL, with operations in the United States, Europe and Japan. Job Summary ...
Carrier Insurance Agency is hiring a CSR Licensed in Property & Casualty, skilled in computer work, good communication skills. Benefits and salary based on experience. Send resume to: Carrier Insurance Agency, 1228 Caledonia St., La Crosse, WI 54603 or email *****....
ShareTech POSITION DESCRIPTION – Technical Infrastructure Analyst I Position Title:Technical Infrastructure Analyst I Position Summary:The main responsibilities of this position are to provide first level support to all customers, provide technical assistance with infrastructure projects being deployed to our customers and assist with the day-to-day administration of ShareTech’s IT customer rel...
A rapidly expanding, innovative, technology company, Alarm.com, is seeking an ambitious, hard working individual with proven experience in a team-oriented customer service environment to become a Support Operations Associate. Alarm.com offers rapid advancement opportunities for candidates who perform at an exceptional level, as well as the opportunity to work closely with mid to senior-level manag...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
A growing energy company is looking for an entry level HR Admin. This company is very team oriented and energetic. They offer great benefits, and tremendous growth opportunities. Job Details: This position will be responsible for assistant with onboarding paperwork and weekly payroll. Job Requirements: · 6 months HR experience · Proficient in Microsoft Excel · 10-key skills · Ability to wor...
Requisition Number14144 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday - Friday CitySOUTH JORDAN StateUtah DepartmentUUH CST 35A GUEST REL CALL CTR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a ...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number13916 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work Schedule8:00am - 5:00pm CitySOUTH JORDAN StateUtah DepartmentUUH CST 35A GUEST REL CALL CTR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a ...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...

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