Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13887
General Summary: The ConnectWise Partner Support Consultant is a key contributor in the implementation and continuous support of the ConnectWise PSA (Professional Services Automation) solution for our partner clients. The underlying goal of ConnectWise PSA is to make our partners' businesses more successful by automating and streamlining their business processes. Responsibilities / Essential Dutie...
No matter what line of work you’re in, if you want to team with a company that realizes continued success not only depends on superior customer service and products, but also the growth and ambition of its entire workforce, UniFirst Corporation is the company for you. Today we are one of the largest companies in the garment services industry employing over 10,000 people and servicing well over 200...
Position Description: SUMMARY Manages scheduling-related activities by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Establish, maintain and strengthen operational relationships with assigned account contacts. Together with Relationship Management understand the strategic and tactical requirements/goals of our retail cus...
Neopost USA markets its Neopost and Hasler brands of mailing and shipping solutions throughout the United States via dealers and direct-sales channels. The company, headquartered in Milford, CT, supplies technologically advanced solutions for mailing, folding/inserting and addressing as well as logistics management and traceability. Neopost USA also offers a full range of services, including consu...
Position Description: About Volcano We are revolutionizing the medical device industry with a broad suite of technologies that make imaging and therapy simpler, more informative and less invasive. Our products empower physicians around the world with a new generation of analytical tools that deliver more meaningful information - using sound and light as the guiding elements. Founded in cardiovascu...
At GAF, putting a roof over your head is the foundation of our business. As we continue to pursue the excellence that has led us to the top, one thing is constant- it’s all the best in the industry, and it’s made by the best people in the industry. GAF products have been designed and made for more than 125 years by talent and innovation emanating from the minds of its employees. All 3,200 of us ar...
Classification: Accounts Payable Clerk Ref ID: 00920-106016 Compensation: $12.35 to $14.30 per hour Job Description Technology Company located in Roswell has an immediate need for an experience Accounts Payable Specialist to join their team for a long-term contract. The Accounts Payable Specialist must have experience working with Freight, capturing freight chargers and ensuring they are applied...
Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick’s breadth and scope in the marine industry. No company equals Brunswick’s quality and innovation in fitness equipment. And no company possesses Brunswick’s knowledge and heritage in bowling and billiards. Position Descripti...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Ajilon is currently recruiting for a Claims Adjudicator job in the greater Indianapolis, IN area. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five...
Overview: Management Science Associates, Inc. (MSA) is a diversified information management firm that for the past fifty years has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking an experienced Client Relationship Director to work within our Information Management Solutions Division. This Division provides business insights to major...
Position Description: Our company is looking for a bright, motivated and talented Patient Care Coordinator. The Patient Care Coordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The Patient Care Coordinator must be a strong co...
Medical Collections Specialist Ajilon Professional Staffing is working with several clients in Chicago and nearby suburbs who seek to fill Medical Biller/Collector jobs immediately! You must have a minimum of two years’ experience in Medical Billing or Collection. These companies are premier health care providers and offer opportunities to enhance your experience and grow within the organization....
A contract-to-hire Bank Teller job in Houston, TX is currently being filled through Ajilon Professional Staffing. This position requires a minimum of two years of non-credit union banking experience. This position is responsible for providing quality customer service to clients by processing monetary transactions, balancing currency and resolving discrepancies, issues with client’s accounts. The p...
Hospital Registration Representative Job in Chicago, IL We have recently partnered with a Chicago Healthcare System that is seeking to fill several Hospital Registration Representatives for 4 of their locations all in the greater Chicago Metro area! This is a great opportunity to work for a large Healthcare System within Patient Access! If you have previous experience in Hospital Registration, Adm...
Our client, a healthcare organization in Essex County, is searching for a temporary Medical Office Manager to join their team! This position is open as there is an open seat within their department, and allows for an excellent opportunity to network with an organization that is hiring! This individual is responsible for the day to day operations and supervision of the office staff. Responsibilitie...
We are currently recruiting for a Bilingual Customer Service Representative job in the greater Indianapolis, IN area. This position requires fluency in Spanish or French as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insurance po...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
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