Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 15812
Coral Springs Buick GMC is seeking talented and energetic Appointment Coordinator-Customer Service-BDC Representatives! As a Representative you will handle inbound and outbound calls and appointment setting for the sales department. If you have a professional phone voice and are driven to earn bonuses-in addition to base pay, please respond with your resume. Automotive knowledge is helpful, but no...
NOW HIRING FOR OUR NEW! LIMELIGHT LOCATION Established in the mid 1990's, this New York based sports and health club is a premiere boutique gym company operating stylish, upscale facilities from New York to California. Recognized for providing industry-leading personal training, our innovative group training programs, and a superior level of service. David Barton Gym (DBG), is seeking professional...
Req# 154297BR Position Title Care Account Services Representative I Position Summary Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers ser...
CUSTOMER SERVICE REPRESENTATIVE AND GREETER PART-TIME MEDICAL FIELD AURORA, CO $10/HOUR LONG-TERM OPPORTUNITY AT A WELL-ESTABLISHED HOSPITAL GREAT POSITION FOR SOMEONE WITH NURTURING CHARACTERISTICS PART-TIME (2-3 DAYS/WEEK) WITH FLEXIBLE HOURS Position Overview This position will be located in the waiting room of the Same Day Surgery Center at a local hospital. They will be expected to converse w...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
Responsibilities Looking for a challenging career with unlimited potential for growth? Then it’s time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best – it means being the best. We’re a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then...
Adecco staffing has a current job opportunity for a Telesales Representative (Temp-to-hire) in a major retail call center environment located in Folsom, CA 95630. Job Summary: Looking for individuals who are great on the phone - that?s where you?ll do most of your work - and are adept at working between multiple computer screens. If you?re great at meeting quotas, then you?ll thrive in this struct...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
CUSTOMER SERVICE POSITIONS OPEN-HIRING ENTRY LEVEL AND EXPERIENCED REPS NEW OFFICES OPEN Fargo Management Group has expanded and has quickly become of the fastest growing and most successful advertising firms in the Fargo area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. FARGO MANAGEMENT GROUP WANTS TO DEVELOP THESE ENTRY...
Established nutritional supplment company looking for a Customer Service Manager to lead our Customer Service team. The Customer Service Manager implements and coordinates policies and procedures encompassing all aspects of customer service in the distribution of consumer goods to retail customers. The Customer Service Manager hires, trains, evaluates, coaches, and directs day to day functions inc...
Growing Distribution Center seeking 12 men & women for immediate work. Openings are entry level, full-time, permanent positions. No experience required. Rapid advancement and promotions within 30-60-90 days. We are hiring in the following departments: Customer Service, Set Up/ Display/ Clean Up, Sales, Management. *We are looking for individuals that are reliable, punctual, and enjoy working with...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecyc...
We are looking to fill an entry-level marketing position which will fuel the growth we plan over the next 12 months on the East Coast and throughout the US. If you're looking for opportunity to have an impact and grow both personally and professionally, this could be the match for you! We provide ALL training, which means you don't need any experience at all, although of course, it would be a bene...
Description: Position Description: Expanding access to affordable, high quality healthcare starts here. This is where some of the most innovative ideas in healthcare are created every day. This is where bold people with big ideas are writing the next chapter in healthcare. This is the place to do your life's best work.SM The Provider Service Representative is responsible for assisting in the full...
To lead the parts department for a Volvo construction equipment dealership to meet sales goals and provide the highest customer services standards. To coach employees of the department to provide outstanding customer service that results in customer recogizing the company as there first choice for products we sell. 1. Provide quality customer service in a friendly manner 2. ensure parts returns, c...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
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