Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Benefits CSR Newport Beach, CA; Santa Ana, CA Contract N/A Posted 6/20/2013 Susan Karr is recruiting for this position. Email your resume to Susan Apply Job Details If you are a Benefits CSR with experience, please read on! This is a contract to hire position. Pay range is $25-$40 per hour. Work for an agency that...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Benefits Account Manager Newport Beach, CA; Santa Ana, CA Contract N/A Posted 6/20/2013 Susan Karr is recruiting for this position. Email your resume to Susan Apply Job Details If you are a Benefits CSR with experience, please read on! This is a contract to hire position. Pay range is $25-$40 per hour. Work for an...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders User Support Manager Mountain View, CA; Sunnyvale, CA Full-Time $75,000 - $95,000 Posted 6/20/2013 Katherine Opie is recruiting for this position. Email your resume to Katherine Apply Job Details User Support Manager - Jira, ZenDesk, Level 2-3 Tech Support for CONSUMERS Based in Mountain View, CA, we are a small, b...
Responsibilities Position Summary Description: The sales call center manager is responsible for managing all aspects of outsourced sales call centers for an assigned partner sales channel. The person in this position plays a key role in our innovative and growing marketing team, focusing on staffing models, coordination and operation of multiple remote call centers and assuring that the call cente...
Responsibilities High competency handling of non-routine technical escalations and highly complex troubleshooting. Responsible for handling technical/data help desk queries and troubleshooting. Expected to exhibit broad latitude, skill, and technical expertise and knowledge to handle complicated technical escalations and customer issues. Provide expert technical guidance and support to internal an...
We are partnering with a company that focuses on asset based lending (ABL), and is looking for a commercial loan underwriter in the Boca Raton area. The responsibilities and qualifications for this job are as follows: -Credit skill, interpersonal skill and ability to communicate clearly across all lines of business while handling multiple priorities -Verify completeness of application information,...
Bank Teller Job Contract-to-Hire in Kansas City, MO Looking to hire a Bank Teller that can work in Kansas City, MO and can start immediately! This person must have bank telling experience and have excellent customer service skills! Responsibilities ? Processing check cashing, depositing, saving bonds, and loan payments ? Balance cash drawer on a daily basis ? Perform teller transactions ? Offer su...
Searching for an experienced Bank Teller that can start immediately! Position is located in Kansas City and hours may vary. Position will start at $11ph. Must have experience. Candidate will also need to resolve customer issues, issue receipts, and refunds. Requirements · Bank Teller experience is REQUIRED · Excellent communication skills · Great presentation · Any cash applications experience is...
Immediate hire for Las Vegas Call Center Representatives We are currently hiring Call Center representatives for a premiere Las Vegas hospitality service: Must have at least 1 year of call center experience Must have good MS Office skills Must be able to work any shift assigned (days and swing shifts only) Must be able to clear a 7 year criminal background check Must have reliable transportation....
Our client, a top software company in Tuscon has a temporary job for Fraud Analyst. The primary responsibility for this job is to summarize findings from various fraud cases and escalate to next level for more in-depth analysis. Preferred skills for the Fraud Analyst job are: A skill for identifying the behaviors and signs of fraudulent transactions or accounts with an understanding of the best wa...
Title: Medical Claims Processor Jobs in Tempe, AZ Summary: We are hiring for a Medical Claims Processor job in Tempe, AZ. This opportunity will be responsible for processing and adjudicating incoming medical claims and deciding whether to pay or deny the claim. Experience working for an insurance provider in a claims processing position is a must. The company is looking to setup and interview cand...
E-commerce Customer Service Representative DURATION: ASAP thru 8/30/13 HOURS: 7:30 AM - 4PM General Description: The Customer Support representative will provide best in class support via phone, email and chat to a key customer segment which is driving growth to the organization. Reporting into the Web Product Management organization, the successful candidate will use their exceptional customer se...
Title: Bilingual Customer Service job in West Chester, OH. Summary: We have a job opening for a Bilingual Customer Service Professional in West Chester, OH. This position will be responsible for inbound customer service calls, answering customer questions and customer resolution. The Customer Service job duties and responsibilities include: · Handle 100-125 inbound calls per day with the call leng...
A client of ours in Bellevue currently has an opening in their Customer Service department. The Data Entry/Customer Service Representative will handle in and outbound calls from customers, carriers, agents and/or client representatives and process appropriate insurance correspondence. This is a contract to hire opportunity with room for growth within the company. Requirements: - Data entry with at...
Ajilon has a short term contract Credentialing Coordinator job opportunity in Irving, TX. This position will be assisting in completing and submitting state licensing and credentialing applications. Credentialing Coordinator job Responsibilities: - Complete and submit state licensing and credentialing applicants - Complete timely renewal of licenses - Maintain complete files on pathologists Requir...
Ajilon is now hiring for a Customer Service Representative for a reputable healthcare company located in Tukwila. Seeking individuals with at least 1 years of customer services experience that are HIPPA compliant. Summary of Functions: Answer phones to respond to client inquiries, billing/insurance questions, invoice questions, and customer complaints. Collects payment on assigned delinquent accou...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We currently are recruiting for a great job opportunity that is long term contract BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (call center environment) with one of our most respected Retail Energy clients loc...
MEDICAL PATIENT REGISTRATION JOBS CHICAGO We are currently recruiting for a Medical Patient Registration Jobs in Chicago. Responsibilities: - Responsible for greeting patients as they arrive to the facility in a friendly manner - Register all patients presented to the facility for care - Verify demographic and insurance information - Verify patient demographic and insurance information - Update pa...
MEDICAL CASH APPLICATIONS / PAYMENT POSTER JOB CHICAGO We are currently recruiting for a Medical Cash Applications Job Chicago position. Responsibilities and Duties: · Perform cash application activities in a timely and efficient manner including denial and status codes assignments · Accurately and efficiently enter remittance information provided from the insurance carriers · Knowledge of policie...
MEDICAL WORKERS COMPENSATION COLLECTOR JOBS CHICAGO We are currently recruiting for a Medical Workers Compensation Collector Jobs Chicago position in the Chicagoland area. Responsibilities: - Collecting for surgery facility treating orthopedic and/or pain patients - Analyzes and adjudicates Third-Party claims referred by medical providers and determines extent of liability from insurance / liabili...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-303 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-303