Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12435
Growing company that sells warranties seeks full-time employee to help in the claims department. Job requires a lot of phone work. Applicant must be able to deal with the public effectively and be detail oriented, able to enter information into computer software system. The successful applicant must be personable and have exceptional verbal and written communication skills. Applicant must be able...
Enjoy talking with people and customer service? Customer Service / Entry Level Sales / Entry Level Management Seamless Media Dynamics is expanding and has quickly become one of the fastest growing and most successful marketing firms in the Syracuse Area. We are looking to fill ENTRY-LEVEL customer service, sales, and marketing positions. Our firm provides exceptional customer service while continu...
Collection Clerks needed for local third party collection agency specializing in medical debt collections! Qualified candidate must type at least 30wpm, 4200 kph, and have good communication skills/people skills along with a HS Diploma or GED. Previous call center/collections experience is a plus but not a requirement. Must be willing to work two Saturdays a month 8AM- Noon which is not overtime s...
Automated Health Systems seeks motivated and team-oriented individual for Call Center Supervisor position in Schaumburg. Call Center Helplines assist underserved populations eligible for Medicaid benefits. Minimum 3 years experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required. Minimum 2 years experience with health & human servic...
AMG is hiring for Entry Level customer service, marketing, and sales positions. We will cross train in all areas of Marketing, Sales, Customer Service, Account Management, and Campaign Management. Success isn’t something that just happens - success is learned, success is practiced and then it is shared. Here at AMG, we believe that the success of our future depends on finding the right candidate,...
We are looking for a Customer Service Representative IV for a 4 months contract position in Knoxville, TN. Skills: · Looking for someone with experience working with any one of or a system similar to Retalix, One Network or Transportation Manager. · This person will be using Transportation Manager to obtain order information and enter in delivery info. · Basic Excel is also a plus. · A high degree...
What will I be doing? As Team Lead, you would be responsible for developing and training Team Members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and HGV product knowledge. Assist in executing the overall team production plan. Provide direction for Team Members with emphasis on increasing package sales and Volume per Guest while ensuri...
Expert customer service professional needed for printing/ manufacturing firm in North Wales Pa. Candidate must be motivated, conscientious and detail oriented with the ability to work independently. Primary responsibilities include: Service customer inquiries, account mainatince and inside sales activities Benefits includes health care, paid vacation, paid holidays etc. Office manager advancement...
HOTEL FRONT DESK Serves guests by completing registration; controlling room assignments. Duties: * Welcomes guests by greeting them; answering questions; responding to requests. * Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards. * Establishes credit by verifying credit cards or obtain...
Customer Relations Coordinator - NOVICA.com San Antonio, TX About NOVICA: NOVICA is a global, humanitarian company headquartered in Los Angeles and affiliated with National Geographic. We work with thousands of artisans through our international offices in Asia, Latin America and Africa. Our mission is to empower artisans to improve their lives by promoting their art, life story, and cultural heri...
Great Lakes Data Systems, a 34-year old cable billing company with customers in 44 countries and 49 US states, seeks a seasoned software implementations representative / technical support specialist willing to work in sunny San Diego County. Hands-on, recent experience with installing, configuring and supporting software products is a must. Experience with billing and customer management systems i...
Looking for a great entry level, customer service job with a major national bank? Look no further! Job Description: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, inclu...
As a Customer Service Team Leader in our Credit Card Services call center, you will be responsible for leading a Knowledge Group comprised of approximately 80-120 non-exempt, Customer-facing Specialists and a team of 6-9 direct reports (Team Managers). The Team Leader is accountable for meeting/exceeding all departmental goals. All efforts should be in equal support of our primary leadership areas...
Customer Service - Immediate Hire Marketing & Sales Reps needed for New Positions! Apply today, start tomorrow! College Students & Recent Grads are encouraged to apply! ENTRY LEVEL Our expanding company is a privately held marketing firm in the Virginia Beach area. We are planning to expand into more locations within the next year. We work with clients from leading industries across the country wi...
POSITION PURPOSE Home Depot Interiors is responsible for the Sales and Manufacturing of premium Kitchen and Bath remodeling products offered in over 45 major markets. The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for cre...
Hiring Event! Neiman Marcus Direct, the Catalog and Online division of Neiman Marcus Group will host a hiring event at: Neiman Marcus Direct 111 Customer Way, Irving TX 75039 April 28th 2:00pm - 4:00pm We have current openings for Work from HomeCustomer CarePhone Associates. Prior to attending the event, all interested parties MUST: · Complete an on-line application at: NeimanMarcusCareers.com · A...
POSITION PURPOSE The Closing Representative works in a call center environment in Home Depot's Measurement Services center. The Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships whil...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
About The Company Amphion, founded in 1998 and headquartered in Rancho Cucamonga, California, is one of our nation's fastest growing full service security systems integrators. About The Position The Service Account Manager “SAM”oversees and is responsible for all aspects of managing client orders for services and products. The “SAM” is primarily responsible for managing all aspects of their jobs,...
Sunset Kia of Venice Automotive Business Development Manager Earn Up to $60,000 + Per Year We’re Sunset Auto Group – one of Florida’s largest automotive retailers with 17 stores representing multiple vehicle brands. Our vision is to be Florida’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer lo...
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Answers for Customer Service Jobs

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Customer service job interview questions?
I am going to be interviewing for a call center customer service position tomorrow. I do not have any previous customer service experience, so it's going to be difficult if I encounter questions that ...
Is customer service rep a dead end job?
I am going to go to a job fair for customer service rep jobs at a big video game company. Is there any opportunity for advancement if I get this job? My other idea is teaching. I think the schedule is...

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