Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13785
Customer Service Representative Job Description: -Take orders over the phone, as well as via email and fax -Input orders into computerized order system -Deal with general public as well as Government customers -Fill out required forms and adhere to all specified processes -M-F day schedule Requirements -Understand ordering process and product line -Ability to help customers through the process -Co...
Plantscape, Inc. seeks an Account Manager to provide excellent customer service while overseeing commercial accounts and managing plant technicians for our interior plant division. Duties & Responsibilities: * Establishes and maintains a strong professional, positive relationship with clients. * Ensures quality service to client while adhering to company standards. * Oversees and evaluates interio...
The Global Collections Operations Team is responsible for the flawless execution of all daily production items, managing purchase orders/invoices and conducting quality assurance reviews for eBay Marketplaces Global Collections Unit. The successful candidate will find him/herself operating in a fast-paced and team-oriented environment. This position will be a member of our Global Collections Opera...
This position will be scheduled approximately 20 hours per week and is at our Oakbrook Banking Center, located at 6081 Limaburg Rd Burlington, KY 41005. The Teller I is responsible for exceeding the expectations of the client while conducting a variety of financial transactions within approved guidelines, as established by the Bank. The Teller I will welcome every established, new or potential cli...
Our client in the banking industry is looking for eight (8) individuals to join their team as Telephone Sales Consultants. The positions are all long term, full time contract positions. Telephone Sales Consultants are responsible to call existing customers to cross-sell the bank's products and services. Training will be provided to new consultants. Applicants must have good communication skills as...
Do you take pride in your ability to solve problems? Do you value building long-standing, friendly relationships? Then this job might just be perfect for you. Fred Haas Toyota is the #1 dealership in the state of Texas, and we worked hard to get there. We value our clients' time and partnership - their satisfaction is our success. We are looking for a hard-working, innate problem solver to work si...
Job Summary Customer interfacing call receiver that answers routine insurance inquiries and processes transactions, including renewals and edits of membership accounts, for AAA insurance policyholders. Products / Services Handled: Billing and Payments Single Insurance Product Servicing (ex. auto insurance only or home insurance only) Basic Membership Sales and Servicing as part of Insurance Servic...
Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to cl...
Job Summary Customer interfacing call receiver that answers routine insurance inquiries and processes transactions, including renewals and edits of membership accounts, for AAA insurance policyholders. Products / Services Handled: Billing and Payments Single Insurance Product Servicing (ex. auto insurance only or home insurance only) Basic Membership Sales and Servicing as part of Insurance Servic...
Description: Logistics Coordinator Logistics Coordinator Job Purpose: Responsible for routing and shipping, clerical, and customer support. Logistics Coordinator Job Duties: Utilize various transportation provider software systems, to facilitate product movement planning and scheduling including EDI, Retail Link, QuickBooks and label printing software. Obtain and forecast product delivery schedule...
Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems. Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general...
My client designs and implements systems for accounting and professional services firms. Having the background and experience it takes to help to assure professional services firms have the tools, security and flexibility they need to deliver high level performance with speed and accuracy. They have an immediate opening for an accounting system analyst. Typical Work Days M-F 8-5 Key Job Duties and...
Customer Service Representative/Sales Repacorp, Inc., a leading label manufacturer, is seeking a full time position for a customer service representative in our Tipp City, Ohio location. This position requires a highly driven, self-motivated individual committed to service and professionalism. Skills and Competencies Needed: ·Excellent communication and interpersonal skills ·Excellent math skills...
Job #: 10-919-755 (internal) Role: Procurement Operations Associate Location: King of Prussia, PA Type: Contract Duration: 6+ months (open for ext) *Must be eligible to work in the US, no visa sponsorships available at this time Experis has an opening for a Procurement Operations Associate for a large client in King of Prussia, PA. This is a great opportunity to work for a large reputable company...
- Work in a positive, team-oriented and structured call center environment - Receive calls from employees with questions about benefits - Process transactions, answer questions, resolve issues and respond to inquiries - Calls may be related to health, savings, retirement plans, or other human resource-related services - Handle incoming and follow up calls with customers - Develop in-depth understa...
- Work in a positive, team-oriented and structured call center environment - Receive calls from employees with questions about benefits - Process transactions, answer questions, resolve issues and respond to inquiries - Calls may be related to health, savings, retirement plans, or other human resource-related services - Handle incoming and follow up calls with customers - Develop in-depth understa...
We are currently hiring professional and motivated customer service reps for a well known retail/distribution center in Lenexa, Ks. We are seeking candidates who have a background in customer service, the ability to navigate through a Windows environment and outstanding communication skills. If you are dedicated to success and future personal growth, this is the career for you! Interested applican...
Leading Financial Institution is Looking for Customer Service Reps with a Great Attitude! Job Description: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including proc...
ALLSEALS, INC. JOB DESCRIPTION Job Title: Customer ServiceFLSA Status: Exempt Date:July 31, 2014File Name: WI161 Rev 01 Customer Service JD Reports To:Customer Service Manager _____________________________________________________________________________________ Job Summary: Interact with customers and vendors to provide and process information in response to inquiries, concerns and requests about...
Experis, ManpowerGroup, specializes in working with talented professionals across the globe to support many industries and verticals. Currently Experis is working with one of our leading Fortune 500 clients to find a Helpdesk Support Analyst with customer service experience handling inbound calls and providing level 1 phone support. Helpdesk Support (Level 1) 6 month+ contract Missoula, MT Respons...
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