Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 160662
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Member Engagement Specialist role is to outreach to certain populations within the State of...
Description: Position Description: Positions in this function are responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Works with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Responsibilities: Use workforce management software and ca...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Health...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
OPEN INTERVIEWS Monday Nov. 3, 10am & Wed. Nov. 5th 10am for Night Auditor & Housekeeping. Fairfield Inn & Suites by Marriott, 10945 U.S. Rt. 60 Ashland This job listing brought to you by The Daily Independent...
Jefferson County Youth Coordinator Iowa State University Extension and Outreach is seeking a motivated and outgoing individual to work full time with 4-H and Youth programming in Jefferson County. Interested individuals should be dependable, responible, and open minded, and possess excellent people, computer, organizational, communication, and teaching skills. High school degree required college...
DIRECT SUPPORT SPECIALISTS $10.18 to $13.14 per hour Positions available: Full-time, part-time and relief; working with intellectually disabled people in both residential and community settings located throughout Clinton County. As a DSS you support people to become as self-directed and independent as possible in all aspects of their lives. Areas of support include: plan implementation to achi...
Having Trouble Viewing This Job Posting? Here is a text only version: CBSHOME Real Estate Give up the Commute and Turn Your Customer Service Job into a Real Estate Career in Papillion Turn Toward Real Estate Next Time You See Brake Lights Everything in life seems to be moving faster and faster…except traffic. Give up the commute and turn your customer service experience into a real estate care...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Retail Customer Service Manager Men’s Wearhouse is looking for talented retail customer service manager candidates that have a passion for providing world class service to customers and employees. Men's Wearhouse is not only one of the largest specialty retailers in North America, it’s also a great place to work. Our management values put employees first leading us to be named repeatedly to the F...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Retail Customer Service Manager Men’s Wearhouse is looking for talented retail customer service manager candidates that have a passion for providing world class service to customers and employees. Men's Wearhouse is not only one of the largest specialty retailers in North America, it’s also a great place to work. Our management values put employees first leading us to be named repeatedly to the F...
Purpose of Position Assist consumer and business level customers with troubleshooting and technical support of their cellular telephone, and warranty related services. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 em...
Customer Service Agent Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-shop...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating acco...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Job ID: 2628 Position Description: Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments proces...
Utility Telephone is seeking motivated, tech-savvy tech support team for our Stockton call center and engineering office. Hiring Immediately!!!!! Salary starts at $33,000 per year/ about $15.87 per hour Some of the duties include: 1. Receiving enquiries from business-only customers (not general consumers) 2. Opening maintenance and request tickets from customers. 3. Communicating with employ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...

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