Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188023
COMPANY: MASSMUTUAL FINANCIAL GROUP BACKGROUND: Chartered in 1851, Massachusetts Mutual Life Insurance Company (“MassMutual” or the “Company”) is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The Company has a long history of financial strength and strong performance, paying dividends to eligible participating policyholders ev...
Retirement Clearinghouse LLC (RCH) is an investment services firm that specializes in helping 401(k) plan participants “stay invested for retirement” by providing them the services they need to consolidate retirement accounts. We are seeking an Account Service Representative to join our Charlotte, NC office. We are seeking an outgoing and enthusiastic individual with superior interpersonal skills...
Total 25 Positions Shift Hour - 12 -9 pm with rotating Saturdays with a compensatory day off in the week the Saturday is scheduled (Full-Time) Location - Wilmington - NC - 3601 Converse Dr - 28403 Description: Representative - Financial Services (Wilmington Call Center) As a representative in the Finance Department you will be responsible for collecting on past due accounts through heavy inbou...
Customer Support Specialist - Location: Edwardsville, IL Utilizes customer service, professionalism and self direction to assist our customers....
Enrollment Assister Columbus, OH Requisition Number: 1419 Travel: 50-75% Local Travel Remote Work Option: No Position Duration: Temporary Start Date: Late September End Date: February 28 Work Hours: Must be flexible between 7am and 9pm and possible weekends Job Description The Enrollment Assister will play a key role in the Center for Medicaid and Medicare Services’ (CMS) efforts to prov...
NEWSCYCLE Solutions NEWSCYCLE Solutions delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through Web, print, mobile, and social media channels. Job Summar...
NEWSCYCLE Solutions delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through Web, print, mobile, and social media channels. NEWSCYCLE Solutions helps more t...
Team Lead Charlotte, NC Requisition Number: 1445 Travel: 50-75% Local Travel Remote Work Option: No Position Duration: Temporary Start Date: Late September End Date: February 28 Work Hours: Must be flexible between 7am and 9pm and possible weekends Job Description The Team Lead will play a key role in the Center for Medicaid and Medicare Services’ (CMS) efforts to provide affordable heal...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
CHShas an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representativeto provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct customer contact via ...
This position requires managing multiple facets of process and program management as it relates to Digital Life field operations. This candidate should have skills and competency to handle the following Partner relationship management Business intelligence and systems integration Future roadmap deployment coordination and communication Fleet management Program management for 3rd party platfor...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Bi-Lingual Enrollment Assister Columbus, OH Requisition Number: 1428 Travel: 50-75% Local Travel Remote Work Option: No Position Duration: Temporary Start Date: Late September End Date: February 28 Work Hours: Must be flexible between 7am and 9pm and possible weekends Job Description The Enrollment Assister will play a key role in the Center for Medicaid and Medicare Services’ (CMS) effo...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Position: Customer Service Representative Length: 4-6 month contract with possibility of extension Hours: 7:30AM-7:30PM, shift will be determine and assigned after the training Business required OT on weekly basis that would need to be fulfilled by the end of the week Rate: $13.50per hour on a W-2 (paid weekly) Hiring Requirements: Must have 1-2 years at least in a call center environment H...
The World's leading Logistics company is looking for Upbeat Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusi...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-323
eTrustLogo