Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12610
If you are tired of working 6-7 days a week! Or just burnt out looking for a career change….then this maybe the job for you. We are looking for people who have never met a stranger to grow our commercial business. No Insurance Experience Necessary! We will train you! Our Allstate Agency located in Garland is looking for a professional interested in helping our business grow through value-based con...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Implementation Specialist About the position We are seeking a well-organized multi-taker, with strong communication skills and computer literacy to be the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. Reporting to the Customer Success Manager, the Customer Implementations Specialist is expected to work with new...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
TT Order Entry Primary Responsibilities: - Verify and sort customer orders. - Efficiently enter customer orders while paying close attention to detail. - Import student names from Excel spreadsheet to help organize kit sale. - Print order receipts including packing slips and invoices. - Enter student names, backpacks and bulk items into system according to order. - Assist operations department wit...
Roth, a Sodexo company, a national leader in construction building services markets, is expanding their Call Center and is seeking Call Center – Customer Service Representatives. Responsibilities include answering incoming phone calls, general inquiries and questions as well as working with technicians, subcontractors, and customers. Must have strong communication skills with the ability to multi-...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Product Support Representative – Cakewalk Job Location: Boston, MA Gibson Brands, Inc. (f/k/a Gibson Guitar Corp), the world’s premier manufacturer of musical instruments and professional audio equipment, is seeking a full-time, customer-focused individual high quality technical support and problem solving via email and telephone to work within our Cakewalk division. The ideal candidate is organiz...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
CLAIMS ADJUSTER IRVING, TX AREA EARN $18/HR. Temp-to-Hire SUMMARY: Reviews, evaluates and adjudicates credit insurance claims according to procedure and practice. This position is in a call center environment and handles incoming calls regarding claims and/or coverage. EDUCATION and/or EXPERIENCE, LICENSES: • High School Diploma or equivalent (GED) • 2-3 years experience handling disability, unemp...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Job Description: Do you like assisting people and making them feel like they are #1? The 5th largest utility Company located in Akron, Ohio is hiring Customer Service Representatives for their JUNE class. See below for more information about this job! Adecco is currently recruiting for Call Center/Customer Service Reps for one of our top clients! We are seeking 20+ TOP Customer Service Representat...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Alliance is hiring! Alliance Security is a leading national home security company, with headquarters based in Warwick, RI, and national coverage across 29 states. A recipient of numerous industry awards, including Monitronics Dealer of the Year (2010, 2011, 2012) and INC 500 fastest growing company and hire power award, Alliance is growing and looking for qualified team members to add to our famil...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...
Is customer service rep a dead end job?
I am going to go to a job fair for customer service rep jobs at a big video game company. Is there any opportunity for advancement if I get this job? My other idea is teaching. I think the schedule is...

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