Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13942
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
As a Senior Representative, Account Services you will be trained to handle inbound calls from our customers regarding all facets of their deposit and IRA accounts. In additional to answering questions regarding current accounts you will be looking to offer new products to the customer. This role will be the first to receive customer calls and drive a concentrated focus on acquiring new accounts an...
Company Confidential Denver, CO
Main tasks: · Answers customer/sales representatives calls, identifies parts and provide quotations · Receives and processes customer orders · Responds to customer’s inquiries, questions, or complaints regarding products or services in a timely manner · Informs customers of standard procedures or resolution of problem · Determines best method to resolve problems to ensure customer satisfaction and...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Technical Support Engineer Mentor, OH Unspecified Apply Apply Technical Support Engineer Mentor, OH Unspecified Apply Job Details If you are an Industrial Technical Representative, Support Engineer,Application support Engineer Or Sales Engineer with experience, please read on! We are a global industrial manuf...
ManpowerGroup is seeking a Customer Service Representative to help support our client's team. This is a temporary assignment that will last approximately two weeks with the possibility of an extension. The pay rate is $12/hr based on experience. Description: • Dress: Professional • Top 3 soft skills: Friendly, patient, and polite • Top 3 technical skills: Microsoft Office, technology savvy to use...
Job Purpose: Supports the Country Club by providing administrative services to the Business Office manager and board of directors. Duties: * Produces Country Club information by formatting, inputting, editing, retrieving, copying, and transmitting, test, data, graphics, and membership information. * Organizes work by reading and routing correspondence, collecting information; forwarding member req...
As a Senior Representative, Account Services you will be trained to handle inbound calls from our customers regarding all facets of their deposit and IRA accounts. In additional to answering questions regarding current accounts you will be looking to offer new products to the customer. This role will be the first to receive customer calls and drive a concentrated focus on acquiring new accounts an...
A GREAT OPPORTUNITY TO WORK IN A FUN ENVIRONMENT WITH A YOUNG AND FAST GROWING INSURANCE AGENCY. WE PRIDE OURSELVES ON OUR WORK ENVIROMENT AND ARE LOOKING TO ADD TO OUR TEAM. MUST HAVE EXCELLENT COMMUNICATION SKILLS, BE A TEAM PLAYER, AND HAVE A PROVEN WORK ETHIC. GREAT OPPORTUNITY FOR SOMEONE THAT IS LOOKING FOR A LONG TERM FIT AS THERE WILL BE OPPORTUNITIES TO GROW WITH OUR SUCCESS. PRIOR INSURA...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team...
Assistant Store Manager Trainee Walgreens At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our more than 8,000 stores in...
Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software problems. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Es...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Houston, 77002
One of Houston’s energy giants needs your analytical skills to ensure the continued, orderly operation of its call center by monitoring automatic call distributor activities and assisting with personnel management of its call center reps. As an Analyst in an Online Service Center environment, you will grow your career through a long term contract with a major national retail energy provider. In th...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
RECEPTIONIST/AR POSITION OPEN - Bennett's Carpets, Inc. in Russell Springs is looking for a full-time receptionist/AR personnel with excellent benefits. Must have outgoing personality and love dealing with the public, must be able to multi-task and be able to work under stress, must understand the GL accounting system, must have excellent computer skills, experience in billing and accounts receiva...
Suja Juice, the fastest growing juice company in America is looking for a high energy, massive attention to detail, customer service rep! Prior customer service experience in all traditional aspects is highly desired with not only the ability to juggle multiple balls at one time but also the ability to interact with world class customer buyers such as Costcos, Target and others with a high level o...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
Are you a Bilingual Spanish Call Center Representative or Customer Service Representative looking for a new opportunity? As a Bilingual Spanish Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's...
Rauland provides hardware and software based solutions for Healthcare and Education based markets. We are looking for an energetic technician that is comfortable supporting electronic equipment and software applications running in a server environment. Technical Support Engineers provide post-sales customer support and product testing for Rauland products. They also configure and troubleshoot Raul...
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