Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175292
JOB SUMMARY Under limited direction of the Customer Service Director, the Watt’s Back Order Management Specialist is the primary point of contact for all back order related issues and as such, will act as a liaison between Watt’s, Watt’s Agents and Customers. As part of the back order management process, the BOMS will be required to run, monitor and reconcile all overdue and open order reports. B...
Location: San Francisco, Ca Job Title: Pharmacy Technician Duration: Contract-to-hire Company Profile: Our client well-known insurance company in San Francisco, CA was founded in 1939 by a group of physicians who believed that everyone should be able to afford a visit to their doctor. More than 70 years later, the company now serves 3.3 million members. Overview: *Coordinates, assists in and...
*****Please note that to be considered for employment with Byram, a profile assessment must be completed. Please click the following link to complete the profile: http://www.profileperformancesystem.com/survey.html?SL=42558 Customer Service Supervisor Job Description: Diabetes Specialty Centers, a Byram Healthcare company, is currently seeking a Customer Service Supervisor to join their team in...
iMatrix: Website Marketing Solutions iMatrix is a premier provider of turnkey websites and internet marketing services for small and medium sized businesses. Based in San Diego, iMatrix strategically focuses on solutions for specific niche markets such as the chiropractic, veterinary, optometry, and dental industries. We are looking for current college students or recent graduates that are passi...
True North A/R , a National Accounts Receivable Management firm, specializing in healthcare receivables, is in need of highly motivated, detailed oriented and results driven individuals to join our Sacramento team as debt collectors. True North/AR operates as a subsidiary of EOS CCA, one of the largest accounts receivable management companies in the US, with clients in Western US and Hawaii. Res...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities Looking for a challenging career with unlimited potential for growth? Then it’s time to consider Verizon Wireless. We believe in peak performance, and t...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Job Title/Grade: Customer Relations Representative 7:30am - 4pm M-F, 12.00 per hour SUMMARY Provides customer service via telephone and to walk in customers. Responsible for achieving office and customer service objectives as set by the Customer Manager. Performs administrative duties as required. Schedules service work with SM and dispatches delivery tickets. Communicates with Customer Manager...
Discover an exciting career with Cass Information Systems, Inc., the market leader in automated freight payment services, serving the business needs of Fortune 500 companies. Cass is currently celebrating over 50 years in business and has just been named as one of America’s fastest growing public companies by Fortune. We have a great career opportunity available for a Client Account Representativ...
Explore an exciting career with USA Cash Services, a company that provides superior service to its customers at branches across nine western states. We value leadership, diversity, ambition, and strong work ethic. Seeking "Legendary" Customer Service Associates to work full-time and part time. Applicants must have a great attitude and the ability to work exceptionally well with customers. We can ...
There is an immediate opening with a fast paced global company providing custom and standard magnetic components and value added assemblies. This important working CSR position manages the customer relationship and customer order process for assigned key accounts. Must possess good communications and time management skills in order to effectively coordinate activities between the customer, outside...
Internet ⁄ BDC Sales Coordinator Hennessy Ford has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professio...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace five years in a row in Tampa. Customer Service Call Center Representative - Bilingual Spanish (Riverview, FL) As a Bilingual Customer Ser...
Customer Support Specialist - Location: Flower Mound, TX Utilizes customer service, professionalism and self direction to assist our customers....
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our rema...
ManpowerGroup is currently seeking a Help Desk Representative to help support our client's team in Fort Worth, TX. This is a temporary assignment that will last approximately 6 months. The pay rate is 17$/hr. Job Description: • Answer questions or resolve computer problems • May provide assistance concerning the use of computer hardware and software, including printing, installation, word proce...
Are you a motivated and experienced customer service representative in search of a long-term career with an employee-focused company? Randstad is currently seeking skilled Customer Service Representatives for a company in West Knoxville. The "Trade Customer Support Specialist" will be responsible for assisting businesses with various needs regarding appliance orders, deliveries, and general inqui...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...

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