Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 177278
Job Developer VARC, Inc. currently has an opening for a 25 hour per week Job Developer in our Viroqua location. This position is responsible for job development and community outreach for the Supported Employment program. This position will provide leads to the Supported Employment Case Manager for job placement. Hourly rate is $13.00, plus bonuses. Qualifications: Preference for knowledge/educati...
Job Description: We are currently seeking Bilingual candidates for Customer Service openings in the Hilliard area! Looking for an exciting career opportunity with an internationally recognized brand? We are looking for driven, professional individuals for Customer Relations positions. Recent college graduates are encouraged to apply! The positions involve providing world-class service to custom...
Progressive Behavioral Health Care Company is looking for a Call Center "Qualifier" to join their exciting, fast growing company. SUMMARY: The Qualifier will accept high volume inbound calls from outside callers seeking information, guidance and/or treatment for themselves or others. The Qualifier will engage the caller with a series of questions meant to determine the nature of the caller or re...
Benjamin Franklin Plumbing, the most employee focused plumbing service company on Long Island, has immediate openings for residential service and repair plumbers for all shifts. We are looking for experienced people who take pride in a job well done. In exchange for your positive, outgoing attitude you'll receive a comprehensive benefits package that includes GREAT PAY, TRAINING, COMPANY PAID HEA...
School Innovations & Achievement (SI&A) is a highly recognized and respected private firm that supports K-12 education. With the success of school districts in mind, we deliver solutions for all aspects of school operations that create revenue, student success and ensure compliance with state requirements and enhance school leadership. SI&A is currently looking for a Program Advisor II in our El ...
Contra Costa Community College District Bookstore Supply Buyer Posting Number 0000602 Position Status Permanent Minimum Qualification-Education/Experience Education: Possession of a high school diploma or equivalent, completion of college level course work in an appropriate field is desirable. Experience: Two years of retail work experience in purchasing and/or sales, preferably in a book o...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
The Senior Business Insurance Service Professional is a licensed individual who will answer complex customer inquiries and resolve complex service concerns in order to support customers. Service to customers will include inbound/outbound calls and internal call transfers for cross-sales and up-sales, mail or fax transactions. Key Responsibilities: Resolve complex questions/issues and refer other...
SUMMARY OF POSITION: The Service Coordinator provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products. Schedules one or two Service Technicians within geographic region to perform warranty and service repairs. KEY DUTIES & RESPONSIBILITIES: • Provide quality customer service and customer care in support for Milgard customer base....
Customer Service Representative Take in bound calls needs to have customer services skills and technical skills for fixing mail machines. Candidate must have previous IT background and networking. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts ...
MRI Software offers enterprise software applications and hosted solutions that support real estate property owners, investors, and managers in operating their real estate property management businesses and maximizing the returns on their diverse global business portfolios. Our client base ranges from small- and mid-size property managers to Fortune 500 companies. Purpose: The Technical Client Se...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Bilingual (Spanish/English) Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Bilingual Headway Field Interview...
Are you looking for career advancement? Denali Executives, Inc. is now hiring for entry level sales positions - We have openings in Outside Sales where we are able to meet with our customers face to face and build a relationship with our clients.This position involves direct one on one sales interactions with new customers. New clients means MORE opportunity for our team! "Great things in busine...
Position:Customer Service Representative Reports To:President/Owner POSITION SUMMARY Serve customers by answering product and service questions, and suggests information about other products and services. Contribute tothe sales team effort by accomplishing departmental results and goals. ESSENTIAL FUNCTIONS Attract potential customers by answering product and service questions. Contact regul...
Deluxe Media leads the advertising and entertainment industries with innovative supply chain solutions that help market, enrich, and enable media distribution to all platforms and all consumers throughout the world. Deluxe Media is a global company with presence in 6 countries. Our clients include the major Hollywood studios as well as a growing number of on-line retailers. Deluxe Media - Moosic,...
Are you passionate about being a part of industry leading medical diagnostics organization? Does the idea of being part of a team that develops and delivers industry leading technical training to our end users and support staff peak your interest? We are actively looking for an experienced and self-¬ motivated adult learning instructor/developer to join our Diagnostics Technical Training Team. Jo...
SUMMARY OF POSITION: The Customer Service Representative will have a major role in the company interacting with our external customers. In this front line role they will be directly relating to you for their service issues and solutions. The person that has this role must be able to connect, empathize, and identify solutions from our policies and procedures. The Customer Service Department is a c...
Booming Genetics Testing company in the central Houston area is seeking Information Specialist to join their growing team! These individuals will be answering inbound calls, emails, and web interfacing with customers. The ideal candidate will have... Strong Customer Orientation High Proficiency Using 10-Key/Typing Excellent Interpersonal and Communication Skills Friendly demeanor with a team ...

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