Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14889
Company Confidential Aliso Viejo, CA, 92656
Immediate Openings! We promote only from within, and we reward our team with growth potential and advancement. We are looking for friendly and professional team members. Job Purpose: Customer Service Sales is the starting point for all our team members. We believe in training all of our team members in all aspects of our business to ensure their success. Our Customer Service Specialist serve our c...
Company Confidential New York City, NY, 10018
We are a successful and growing e-commerce company in Midtown Manhattan. We are seeking committed and highly motivated customer service team members. We have both full-time and part-time positions available for different shifts throughout the day, night and weekends including overnight. The ideal candidate will have a willingness to go ‘above and beyond’, the ability to think outside of the box an...
As a Bank of America Customer Marketing Sales Specialist (Inbound Contact Center), you are responsible for providing a seamless delivery of the service experience while recognizing appropriate ways to deepen relationships (sales) with each Customer. The vast majority of your time will be spent on the phone with our Customers answering and resolving initial service inquiries, while making effective...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Sr. Broker Dealer Customer Service Representative in Charlotte, NC! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’...
Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves? If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning...
The purpose of this position is to act as a client relationship manager with responsibility for account servicing. Functions as the central point of communication in the department acting as a liaison between various departments and functional areas. Consults with the Client Executive/Program Manager in the day-to-day client needs. Helps manages tasks and projects that impact administration of the...
The Customer Service Representative provides exceptional service to all GPHA patients with a high degree of professionalism and grace. Uses computer skills to collect patient information, register patients, and verify patient insurance status with speed and accuracy. Manipulates the Electronic Practice Management (EPM) system to manage appointments and patient flow. Must be able to work in a fast-...
Description: Customer Support Representative Job Purpose: To Support and Manage a national base of clientele. Service customers via phone, email, and live chat by providing product and service information; resolving product and service problems. Duties: * Filter inbound communication from customers by answering phones, emails, and live chat. * Managing customer accounts and assistance with account...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. POSITION SUMMARY Reviews and adjudicates routine claims in accordance with claim processing guidelines....
Part Time –Sundaysonly THE MARKET: The Santa Clarita Swap Meet, located in Santa Clarita, California, is one of the largest and oldest outdoor markets in Southern California. With thousands of customers entering our facility weekly, our staff enjoys working with people from all over the world. We employ upbeat, positive individuals that work hard to create a positive experience for our customers a...
At Knochelmann Service Experts Heating & Air Conditioning, we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family.Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. Customer Service Representative...
TempForce, a locally-owned staffing agency, is seeking a part-time customer service representative for a well-known dealership in the northeastern suburbs. This position plays a key role in maintaining or creating customer satisfaction through the practice and reinforcement of superior customer service skills, both in customer interactions on the telephone or in person. Hours: Monday and Wednesday...
Coffee Service Technician Summary: This position will be responsible for installing and service office coffee machines to W.B. Mason customers with a focus on timeliness and customer service. Essential Duties and Responsibilities: Ability to work independently and manage time appropriately to meet deadlines. Excellent mechanical skills with prior experience with carpentry, plumbing, and electrical...
CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Call Center Customer Service Reps Needed Qualifications: Must have 1-2 years experience handling inbound customer service calls If you have experience working in a call center that is a huge plus! Must have excellent communication skills Positions in Van Nuys and Northridge location Computer Literat...
Since 1967, Fertilizer Dealer Supply (FDS) has been a valued supplier for the retail fertilizer and chemical dealer, custom applicator and growers of the Midwest. Our professional sales staff offers the finest lines of self propelled sprayers, pull sprayers, fertilizer blending and receiving equipment, fertilizer spreaders, lime spreaders, fertilizer tenders, loaders, anhydrous applicators, anhydr...
$13.00/hr. + $1.00/hr. project completion bonus Full-Time 8:45am-5:15pm, M-F American Cancer Society is seeking enthusiastic, dedicated, and passionate team members to make a difference by working as an MSABC Recruiter for the Society's Annual Making Strides Against Breast Cancer (MSABC) walk. This position is responsible for recruiting corporate teams for the MSABC walk. In this telemarketing rol...
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Tysons Corner Marriott, located at 8028 Leesburg Pike , Vienna,...
Looking for Part-time Customer Service Reps Weekend & Nights #1 VOLUME Nissan Dealer in the State of Georgia! Bi-lingual are encouraged to apply! All applications will be accepted. This is a terrific opportunity for an individual ready to move ahead in a great career as a CUSTOMER SERVICE REPRESENTATIVE. Experience preferred but not required. Will train the right person! You will be responsible fo...
Montgomery Medical and it's sister companies are centrally located in Oaks PA. We are a full service Durable Medical Equipment Company. We are rapidly expanding and looking for hard working, self motivated individuals who may be looking for opportunity in a fast paced Healthcare industry. We offer 401k, health benefits, flex spending accounts, long and short term disability. We have positions for...
We are looking to fill a Patient Access Call Center Representative job in Chicago, IL. You must have three years of experience in this role and have supported a high volume centralized medical call center. Also, you must be able to multitask, take direction, and be able to work at an acceptable speed. If you are interested in a position with a reputable organization, then this is the opportunity f...
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