Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 168307
Look Good. Feel Good. Charles River Apparel.™ About the Company: Charles River Apparel is a leading manufacturer of innovative active wear for a variety of markets. Since its inception more than a quarter of a century ago, New England-based Charles River Apparel has been recognized for the quality, style and value of its apparel, as well as their high level of customer service. The company’s awar...
Superlative, Inc. is looking for an outstanding customer service/technical support rep to join our team at our Irvine, CA corporate headquarters. This position will involve taking inbound calls and assisting customers with technical questions regarding their account, talking to existing Superlative customers to make sure they are happy, assisting them with specific requests and informing them abou...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicat...
The Boon Group Account Administrator Job Description Title Account Administrator Department Special Markets Company:Boon Administrative Services, Inc. Reports to Manager, Special Markets FLSA Status Exempt Job summary The Account Administrator supports our clients in all aspects of the day-to-day servicing of their employee benefits and plan administration. They are responsible for res...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
McKinley is looking for a motivated and energetic Customer Service Manager to join our team at Windmeadows located in Gainesville, FL! Position Information: As the Customer Service Manager, you will have the privilege of assisting the Community Manager to take full accountability and ownership for your community and the satisfaction of the residents in the community. The model candidate has a so...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Job Title: Customer Service/Export Coordinator (Spanish/English) Job Summary The Customer Service/Export Coordinator is responsible for working closely with customers, representatives and internal departments to ensure efficient, accurate processing and translation of customer purchase orders into manufacturing work orders with required supporting documentation. The position will work closely wi...
Company Confidential Oakland Park, FL, 33309
Insurance Agency Benefits Account Manager THIS IS A SALARIED SERVICE ROLE, NOT SALES, OFFERING A COMPETITIVE BASE, PLUS ANNUAL BONUS OPPORTUNITY, EXCELLENT BENEFITS, AND CLASSES AND REIMBURSEMENT FOR LICENSES & CERTIFICATIONS. Company Overview Our client is a growing Group Benefits Broker located in the Ft. Lauderdale area, with more than 50 years track providing Great Service and Insurance Pro...
JOB SUMMARY Responsible for developing, implementing, reporting on and analyzing product initiatives and software upgrades impact to the plant. This position will lead and assess the impact of new product launches and report findings to the Vice President of Customer Service Operations Center. This position will lead the analysis of firmware impacts to the plant by assessing the customer impact. ...
Convenience Products International Customer Service Supervisor Convenience Products manufactures premium-quality spray polyurethane foam insulation, sealants, and adhesives for use in commercial, industrial and residential construction and home improvement. Our products are used by professional contractors and installers. Position Summary: Responsible for all aspects, of exporting to foreign l...
Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focu...

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