Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171763
Job Description: This Telemarketing Position Features: Essential Functions: *Business to business Sales Calls *All calls will be cold calls *They will supply the leads and computer *Candidates must generate leads * Follow Up on sales pipeline Qualifications * Candidate must be motivated, go getter, and driven * Sales experience preferred * Telemarketing/Call Center experience A PLUS * ...
Job Purpose: The Tier 1 Support Technician will work as a member of the Technical Services Team within the CallTower Division of CallTower, Inc. to deliver excellent support experiences for our clients based on documented procedures. The technician is responsible for managing and supporting email and voice add, move, and change requests for CallTower clients. The technician will work collaborativ...
•Working with Integration team to meet critical milestones and streamline newly defined processes •Providing process training and council to newly acquired 3M employees •Document newly defined processes •Understanding and enforcing and international regulations •Understanding and managing multiple processes •Participating and/ or facilitating regular team progress reviews •Provides regular c...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Are you looking for an exciting opportunity to showcase your personable, sales skills – all while having fun in a fast-paced, team-oriented environment? Then this may be the job for you! The Chronicle of Higher Education isseeking an Advertising Sales Associate to work for a national publication in the higher education industry. This is a great opportunity to work in inside sales with clients glo...
Adecco is currently assisting a Global Fortune 500 client's local branch in their search for an Order Processor in Lehi, UT. This position is a contract to hire job opportunity. Order Processors will need to have excellent customer service skills while corresponding with sales teams and clients. Additional clerical abilities strongly desired for this position. If you meet the qualifications listed...
Do you love helping people, are you a great troubleshooter? We have a long term assignment for all shifts for a help desk specialist. If this interests you please send resume and hourly wage desired for immediate consideration. Please also send availabiltiy to interview. Possible interview early next week. Requirements: · Continued Education in IT or related certifications preferred · Help De...
Weekends Only has a great opportunity for a Part time CSR at our new Indianapolis location in Castleton. This position is responsible for achieving sales goals through the leadership and supervision of team members, including use of the Customer Satisfaction System (CSS). Create engagement and long-term relationships with Associates and Customers. Practice daily the values of WEO’s mission statem...
Overview: Knowledge Services - Established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1000 employees located in offices throughout North America. Founded by our CEO, Julie Bielawski, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Service...
TRANSPORTATION LOGISTICS COMPANY HAS OPENING FOR: *HIGHLY MOTIVATED DISPATCHER - FLUENT IN SPANISH A MUST - HANDLING DISPATCHING & TRACING OF CUSTOMERS' LOADS QUICK LEARNER NO EXPERIENCE NEEDED SERIOUS HARD WORKING INQUIRERS ONLY NEED APPLY GOOD PAY WITH HEALTH BENEFITS & COMMISSIONS AVAILABLE LARGE GROWING TRANSPORTATION LOGISTICS COMPANY IN BUSINESS OVER 16 YEARS. CONTACT: DUSTIN THOMAS 9...
Customer Support Specialist Great pay. Great benefits. New solutions. Do you love working with people and the latest technology for wireless devices? If so, you’ll fit right in here. From connecting with customers to providing innovative solutions and sharing wireless product knowledge, you’ll be the voice of our company. Being part of AT&T comes with many rewards and opportunities. Health insu...
CUSTOMER SPECIALIST Thank you for your interest in the Customer Specialist position at our call center in West Valley, UT. WHO WE ARE We're a Fortune 500 company operating in 150 countries and delivering the fastest, most reliable 4G LTE network in America. Our solutions are empowering individuals, businesses, and communities everywhere. We’re also a best-in-class employer that’s truly invested...
Anthony is the world’s largest manufacturer of specialty glass, commercial glass refrigerator and freezer doors, case lighting and display merchandising systems. We have a unique opportunity for an experienced Quick Response Representative at our Florida location. Position Summary: Provides customer assistance and interface with all Anthony departments to ensure total customer satisfaction and e...
Company Confidential Cornwells Heights, PA, 19020
Lead Customer Service Representative, Rapidly Growing Service Company Job Summary: As a key member of this well-established service company, the Lead Customer Service Representative is responsible for ensuring the company delivers the highest level of customer service possible. You will work in a fast paced environment with ample opportunity for career growth. You will also be expected to effect...
Windows Technical Support Engineer Skills: IIS, SQL, TCP/IP, Active Directory, Desktop, Windows Server Salary: $30,000 – $40,000 Location: Dallas, TX 75231 Summary: Our client is the leader in their software suite, and is on the rise. Our client has been around since the early 2000’s and has built a large client base with companies such as Target, Best Buy, and GameStop. They have a small sup...
Position Summary: Provide general technical consulting to customers and company staff distinguishing among hardware, reagent and software issues in order to resolve or dispatch the appropriate resource at minimum company expense. Primary Duties and Responsibilities: Fielding Customer Calls to Facilitate 24/7 Support Function: 85% of Time Through telephone and electronic (i.e. email) technology...
A leading worldwide priority shipping and logistics company has immediate openings for Call center customer service reps. for our Herndon, VA. office. This is an exciting and challenging position with an innovative and expanding global organization. Quick/Sterling International courier offers mission-critical and emergency transportation services and provides a wide range of solutions customized...
Company Confidential San Diego, CA
Looking for a Talented Branch Manager (Account Manager) Bilingual English/Spanish In- House Staffing Agency Position Great opportunity to work with a dynamic force in the Staffing Industry for nearly 20 years. We are currently in search for a Staffing Branch Manager (Account Manager) in the Otay Mesa Area with proven track record. Perks: · Medical, Dental, Vision & Life Insurance · Vacation...
Customer Service/Call Center Representative Tier 1 Fast paced Textiles Importer/Wholesaler seeks energetic individuals to provide outstanding Customer Service Support. Customer Service Representative Job Purpose: Interact with customers via email, phone, snail mail, etc. and provide information and assistance in response to products and service. Handle and resolve any product or service problem...
SUPPORT OVERVIEW: \n\nThe Enterprise Service Desk ESD Call Center Technician CCT performs initial triage of all problems experienced by customers in the information technology environment. The CCT is focused on first contact resolution of incidents that are first contact resolvable. Incidents that are not resolvable at first contact are forwarded to the appropriate functional group for resolution....

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