Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12396
Purpose of Job: The International Assignment Consultant (IAC) coordinates all relocation services delivery to Graebel Relocation Services Worldwide customers and their international assignees by administering components of the customer’s policies. Some of the services the Graebel IAC provides may include policy counseling, assignment management, destination services, household goods forwarding, ho...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Transition from a Dead-End Customer Service Job to a Real Estate Career in Bellevue That Will Engage and Reward Your Talents Are You Stuck in Your Customer Service Job? Being stuck in your customer service position with limited growth potential can be very frustrating. A few individuals are willing to l...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices California Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fu...
Panama City, 32405
Customer Support Sales Panhandle Rental Co. is looking for experienced counter sales person with knowledge of small and heavy equipment preferred. Email resumes to ***** or Please call 850-215-8025. DFWP. Salary DOE. Web Id 34286191...
Company Confidential Panama City, 32405
Customer Support Customer Service Representative Experienced Insurance Customer Service Rep needed for local Indep- endant Agency. Referr- als a must. Fax resume to 850-872-0701 Web ID#: 34286897 Text FL85897 to 56654...
Customer Service CUSTOMER SERVICE / ADMIN - PART-TIME Seeking part-time admin person with customer service, phone and computer skills. $8.50 hr. Mon-Thurs evenings 4:30-7:00 PM, Sat 9-2 PM. Weathers Motors Email resume to: ***** or call Kris Kirk at: 610-566-5475...
Customer Service - immediate hire Marketing & Sales Reps needed for New Positions! Apply today, start tomorrow! College Students & Recent Grads are encouraged to apply! ENTRY LEVEL Our expanding company is a privately held marketing firm in the Sacramento area. We are planning to expand into more locations within the next year. We work with clients from leading industries across the country with a...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Allentown area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advan...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Sacramento area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID adva...
Customer Service Rep Tier 1 in Dallas, TX Zenex Partners. Founded in 2003, Zenex Partners is a full service Staffing firm, placing temp and full-time talents all over US. Area of Specialization: Technical Support. Philosophy: Standing on the Zen principles, Good Karma and Win-Win partnership we believe that Employees are True Assets and Clients are partners. Awards/Recognition: Best of Staffing Cl...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Fairfax area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advance...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/10 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MOR...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/3 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MORE...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/3 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MORE...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Department: Sales Overview: The position of Strategic Account Executive is responsible for developing new business relationships and serving as the first level of support to existing clients. The Strategic Account Executive serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They represent clients’ needs and goa...
We are looking for a confident and motivated individual to work in our friendly business environment with our established customer base. No cold calling is required. The position is full time, 40 hours per week, M-F. Job responsibilities consist of sales support to our customers including quotation preparation, order procurement, and vendor contact. Company Description John C. Ernst Company in Spa...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...
Is working as a customer service representative a good job?
I have an interview with consumers credit union and was just wondering if it was a good job or not? Is there sales pressure? Will I be dealing with angry customers?

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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