Call Center Agent Jobs

Call Center Agent Overview


Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.

Call Center Agent Education Requirements


Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.

Call Center Agent Job Market


Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.

Call Center Agent Salary


The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
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846 Call Center Agent jobs found on Monster.

Jobs 1 to 20 of 846
As a Call Center Agent you will work at the Fort Smith, AR Fleet HQ Call Center and provide service assistance to the commercial trucking industry. Duties include but are not limited to the following: - Providing "Service Excellence - Always" during all interactions with customers and service providers. - Facilitating breakdown telephone calls between customers (commercial truck drivers) and servi...
Full time Call Center Agent for a local call center in Jackson County.Under the general direction of the General Manager,the Call Center Agent utilizes strong customer service and computer skills to schedule and book reservations for a RV Resorts and Campgrounds Company located nationwide. Pay starts at $9.25 & offer bonus incentives,medical benefits, & vacation/holiday pay.Company hours are from...
Join a Leader in the Call Center Business! Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates will have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people. As an Alorica associate, you not only work for our organization—you also work for the clients we serve. As an Alorica...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Bilingual Call Center Agent - Spanish / English in Langhorne, PA. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. Job Description: Project professional demeanor to all callers Bu...
Energetic. Friendly. Fun. Not exactly the words that first come to mind when you think about working in the financial industry, right? We get it. At UMB we pride ourselves on being different. We operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused! We have plenty of tradition too - actually over 100 years of it! We´re proud of our history, s...
The William Warren Group, established in 1995, is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. As we continue to grow we are looking for dynamic individuals who fit and can contribute our well established culture. We are seeking an experienced and enthusiastic individual for the following opportunity: Call Center Agent Job Summary: Serves custo...
The William Warren Group, established in 1995, is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. As we continue to grow we are looking for dynamic individuals who fit and can contribute our well established culture. We are seeking an experienced and enthusiastic individual for the following opportunity: Call Center Agent Job Summary: Serves custo...
Say YES to a rewarding career with Diamond Resorts International Call Center Agents are responsible for providing excellent customer service as they assist inbound callers from a variety of sources. The Agent promotes the Diamond Resorts International brand by communicating the value of vacation ownership, information about our resorts, etc. The Agent schedules the prospective owner for a mini vac...
Our client, a rapidly growing healthcare company, is seeking a licensed health insurance sales agent-Team Lead for their offices in Phoenix. They are looking for accomplished leaders with a strong health insurance sales background to support, motivate, coach and mentor a team of sales agents in our Tampa call center. Primary Responsibilities: Manage a team of sales agents to drive new sales Coach...
The Call Center Agent also known as a Traveler Support Representative provides business travelers and the perspective hotels with reservations, check in support that may include emergency assistance, and payment card assistance. Principal Responsibilities: •Respond to calls from travelers who are unable to stay in their regular hotel, identify acceptable alternative hotels and reserve rooms •Assis...
The Call Center Agent is part of an enthusiastic and motivated team of call center professionals that helps us acquire new customers. Utilizing our outbound telephone dialer system, you will be contacting potential Cash Store customers who have completed our online loan application. KEY RESPONSIBILITIES Answer questions about our loan process Provide information (such as our store locations, descr...
CALL CENTER AGENT Multi specialty ophthalmic practice seeking a full-time call center agent. Practice offers excellent benefits package, EOE. Candidate will be responsible for answering high volume of calls, scheduling computerized appointments for multiple locations. Agent must have excellent written & verbal communication skills. Experience preferred, but willing to train. Please send your resum...
Description: Call Center Agent – Sarasota, FL area Call Center Sales Agent: Make money through commissioned sales of our exciting products at a growing company! Perform outbound calls (minimum of 150 per day) to potential customers to qualify leads. Provide potential customers with appropriate information and/or documentation with regards to our products & services. Inform clients by explaining pr...
Find your Career of a Lifetime with Diamond Resorts International® Business is Booming and we are currently seeking experienced sales candidates to join our team. (There are multiple options Available)To be considered, apply today by visiting www.diamondresorts.com. Diamond Resorts offers a very competitive benefits package and a FUN work environment! Equal Opportunity Employer. Call Center Agents...
RW Lynch Company, Inc. http://rwlynch.com/ In 1984, RW Lynch Company, Inc. pioneered group advertising for attorneys with our InjuryHelpLine® program. As the very first in the industry, we truly know it best and have consistently been the leading innovators in the field. The Industry Leader Our 28 years of experience have made us the leader of legal group advertising throughout the United States,...
Outbound Call Center Agent Globe Life And Accident Insurance Company is seeking outgoing, customer service-oriented people for our outbound call centers in McKinney, TX located in Stonebridge Ranch. Primary duties & responsibilities consist of: · Answering questions regarding coverage, premium and other policy information · Communicating effectively, working independently and making judgment decis...
Company Confidential Anaheim, CA, 92806
CUSTOMER SERVICE AGENT - CALL CENTER ENVIRONMENT California Commercial Maintenance Company is hiring qualified part time Call Center Customer Service Representatives for its Southern California headquarters. JOB TITLE: CALL CENTER/DISPATCHER Call Center Customer Service Representatives answer incoming telephone calls and emails from customers to troubleshoot problems, and route/dispatch work order...
Provider of satellite entertainment programming to U.S households Do have a passion for the Customer Service field ? Do you enjoy speaking to people ? If so this is the perfect job for you. Our Sales & Marketing Operations Team is seeking a Sales and Service Agent to join our Multiband Sales and Support Center team in our Fargo, ND office. The Sales and Service Agent will provide information to cu...
RESPONSIBILITIES: Our client in Carrollton, Texas (TX) is seeking an individual to serve in the loan delivery discipline. The contact center handles a broad range of topics across three main disciplines: loan origination, loan delivery and loan servicing. The contact center provides business, policy, and technical support to customers using Loan Prospector, the Selling System, Workout Prospector,...
Summary Responsible for verifying and underwriting customer loan applications by the use of phone, and computer systems, contacts customers with the intent to receive payments on failed accounts following company policies, acts as the first point of contact for customers and addresses questions, finds solutions to customer inquiries keeping in mind the best interests of the customer and the compan...
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Customer Service Career Tools

Call Center Agent

Salaries

$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
(230 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
30.2%
High School
27.5%
Bachelor's
18.8%
Associates
14.8%
Certification
3.4%
Vocational
2.7%
Master's
2%
(149 Respondents)
Source: Monster.com Careerbenchmarking Tool

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