Call Center Agent Jobs

Call Center Agent Overview


Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.

Call Center Agent Education Requirements


Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.

Call Center Agent Job Market


Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.

Call Center Agent Salary


The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
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152 Call Center Agent jobs found on Monster.

Jobs 1 to 20 of 152
Company Confidential Hicksville, NY, 11801
Alarm Monitoring Company seeking responsible person with clear speaking voice for fire & police dispatch. Other duties include customer service and light clerical office duties. 3PM - 11PM and 11PM - 7AM shifts available. Full-Time only. Weekends a must. Benefits Available....
We are currently hiring Customer Service Representatives to service new and existing members and providers by phone for our Healthcare clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" With flexible work schedules, weekly compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team. Experienc...
We are currently hiring Call Center Agents to work with SiriusXM Radio. Agents utilize our state of the art platform to speak with SiriusXM Radio customers. No cold calling - all leads provided - warm call sales approach! Join our family of talented Agents who "Just Sound Better!". Earn top dollar for your performance and have fun working with an entertainment industry leader. Experienced professi...
We are currently seeking Inbound Sales and Customer Service Representatives for our Ada, OK Center of Excellence. Responsibilities: Ability to develop rapport and demonstrate a caring attitude Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Previous sales experience in retail or call center required Requirements: High School diploma or G.E.D, required Mus...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who "Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
CALL Center Agent $13.25/hr. FT to take hotel reservation calls. Middletown, RI. Hrs Mon-Sun, 8A-10P Apply at: newport hotelgroup.com or resumes@ @newporthotelgroup.com...
Company Confidential Memphis, TN, 38119
Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: * Answer multiple calls in a professional manner * Answers inquiries by clarifying desired information; researching, locating, and providing information. * Resolves problems by clarifying issues; researching and exploring answers and alternativ...
Full Time Call Center CSRs Needed A company's values are the core of its culture. At National Motor Club, we value people - our employees, our members, our representatives, our customers and clients. Our business is helping people and we take that very seriously. It is reflected in our customer care scores, the tenure of our employees and the loyalty of our members. The National Motor Club employ...
We are currently seeking motivated Inbound Sales Associate for our Miramar Center of Excellence. Call Center Associates As a Call Center Associates, you’ll receive inbound calls on behalf our brand-name clients. You’ll be responsible for answering product questions and servicing accounts while handling a high volume of incoming calls in a fast-paced environment. You should be tactful and have th...
Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and we are presently e...
About Us Sky Zone Indoor Trampoline Park is the creator of the world's first all-trampoline, walled playing court. It's the Ultimate 3-D Play Experience! Responsibilities • Promote goods and/or services • Respond to enquiries • Take customer orders & confirm events • Update accounts Education • High School Diploma (or equivalent) Qualifications • Previous sales experience a plus • Must ...
Ideal Candidates Are: Energetic Dependable Hard Working Career-Minded Goal-Oriented Advancement Opportunities Available...Team-oriented...Great work environment Excellent benefits include good base pay, monthly and quarterly bonuses, paid vacation, ENHANCED PAID TIME OFF, 401k w/ 100% company match for the first 4%, tuition reimbursement, medical, dental and vision insurance. Our profession...
Position The Call Center Agent is part of an enthusiastic and motivated team of call center professionals that helps us acquire new customers. Utilizing our outbound telephone dialer system, you will be contacting potential Cash Store customers who have completed our online loan application. Key Responsibilities Answer questions about our loan process Provide information (such as our store loc...
The Call Center Agent is part of an enthusiastic and motivated team of call center professionals that helps us acquire new customers. Utilizing our outbound telephone dialer system, you will be contacting potential Cash Store customers who have completed our online loan application. KEY RESPONSIBILITIES Answer questions about our loan process Provide information (such as our store locations, de...
Calling all qualified Call Center Agents...V-Tech has an opportunity for you! We have 50 positions to fill. There is a good chance for you to work with one of the best corporate agencies in El Paso. This position is only for Agents who are Bilingual willing to learn--flexible and adaptable to change computer literate committed to supporting customers at their critical point of need--able to ...
Position Description The Call Center Agents are employed for a specific project or period to handle inbound and outbound telephone calls related to research programs. The calls may include recruitment, retention, and surveillance of current or future clinical research participants. The Call Center Agent will use systems for these calls that may include a computerized Voice over IP (VoIP) telephon...
Position Description The Call Center Agents are employed for a specific project or period to handle inbound and outbound telephone calls related to research programs. The calls may include recruitment, retention, and surveillance of current or future clinical research participants. The Call Center Agent will use systems for these calls that may include a computerized Voice over IP (VoIP) telephon...
Part Time Evening Customer Service Sales Representative - Sirius DialAmerica is growing and looking to fill Part Time Evening Positions with Seasonal and Permanent hires. We are currently accepting applications for an exciting opportunity to work with SiriusXM Radio conducting warm renewal sales calls! Work up to 35 hours per week! We have flexible Schedules! Must have PM availability preferabl...
DialAmerica is growing and looking to fill Part Time Evening Positions with Seasonal and Permanent hires. We are currently accepting applications for an exciting opportunity to work with industry leading clients such as SiriusXM and a wireless sales company!! Work up to 35 hours per week! We have flexible Schedules! Our agents are contacting existing customers renewing and upgrading accounts - ...
Company Confidential ASTON, PA, 19014
Customer Service National Fulfillment Services INBOUND CALL CENTER AGENT Seasonal $11/an hour MUST have strong communication skills & excellent computer navigation skills. Great Work environment. Located in Aston.**MUST call for consideration (610)532-4700 ext 519**...

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Customer Service Career Tools

Call Center Agent

Salaries

$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
(230 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
30.2%
High School
27.5%
Bachelor's
18.8%
Associates
14.8%
Certification
3.4%
Vocational
2.7%
Master's
2%
(149 Respondents)
Source: Monster.com Careerbenchmarking Tool

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