Call Center Agent Jobs
Call Center Agent Overview
Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.
Call Center Agent Education Requirements
Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.
Call Center Agent Job Market
Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.
Call Center Agent Salary
The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
Job Description Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and w...
Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and we are presently e...
Job Description: Growing Foster City company is seeking a skilled Customer Service, Call Center Agent to join their growing team. Qualifications: -Excellent customer service skills. -Clear communication over the phone. -Working knowledge of computers. -35 Words per Minute typing speed or better. -Ability to multi task: talk and type at same time. -Must have an open schedule. -Reliable tra...
Call Center Agent 3-4 week Temporary position in Koreatown! Call Center Agent Call Center Agent PLEASE READ JOB DESCRIPTION BEFORE APPLYING. ONLY APPLICANTS WITH THE QUALIFICATIONS LISTED BELOW WILL BE CONTACTED OR CONSIDERED FOR THIS POSITION. 24 hour call center located in Koreatown is currently looking for outstanding call center agents for a Temp to Hire position. DUTIES INCLUDE Answer ...
ACA Marketplace Enrollment Solutions (“ACAMES”), a national enrollment firm located in Bedford Park, IL (just 1 mile south of Midway airport on 66th Avenue & Cicero Avenue), is hiring individuals for seasonal, part time Call Center Agent positions. The individuals do not need to already have their Illinois Health Producer License, but should have an interest in marketing products and services base...
Web Recruiter Houston, TX, 77261
The Financial Services industry is seeking a full-time Call Center Agent for the Houston, TX area. Web Recruiter seeks someone who can perform the following primary roles and responsibilities: Answer account balance inquiries, conduct funds transfers, make loan payments, and review transaction histories, Quickly resolve members' complaints to their satisfaction, Provide customer service and suppor...
Web Recruiter Grand Junction, CO, 81501
The Financial Services industry is seeking a full-time Call Center Agent for the Grand Junction, CO area. Web Recruiter seeks someone who can perform the following primary roles and responsibilities: Provide customer service and support to credit union members via telephone and email, Answer account balance inquiries, conduct funds transfers, make loan payments, and review transaction histories, Q...
Recruit GAAP Staffing Houston, TX, 77018
Recruit GAAP Staffing is searching for a full time Call Center Agent for a company located in Houston, TX. Recruit GAAP is searching for the right candidate who is proficient with the following skills, work experience or abilities: Type 30 WPM, Effective listener with ability to respond accordingly to various issues of concern, Computer literate. The right candidate will be able to successfully pe...
Recruit GAAP Staffing Tucson, AZ, 85710
With a local environment described as: Professional environment within growing and successful company-Recruit GAAP Staffing is searching for a full time Call Center Agent for a company located in Tucson, AZ. The right candidate will be able to successfully perform the primary roles and responsibilities of: Respond to customers via telephone, email, and live chat regarding online loan application s...
Recruit GAAP Staffing Aurora, CO, 80015
Recruit GAAP Staffing is search for a full time Call Center Agent for a client company located in Aurora, CO area. Industry: Financial Services. With an environment described as: Quiet office in established company, Recruit GAAP is searching for someone with the ability to perform the scope of responsibilities combined with the following skills and experience: Provide customer service and support ...
Recruit GAAP Staffing Kansas City, MO, 64108
Job Title: Call Center Agent. Recruit GAAP Staffing is searching for a full time Call Center Agent for a company located in Kansas City, MO. Industry Environment: Financial Services. With a local work environment described as: Quiet office in established company. Location: Kansas City, MO 64108. Salary: $14/Hour. Job Code: RG3866. The right candidate will be able to successfully perform the primar...
Recruit GAAP Staffing Buffalo, NY, 14212
With a local environment described as: Local and successful company-Recruit GAAP Staffing is searching for a full time Call Center Agent for a company located in Buffalo, NY. The right candidate will be able to successfully perform the primary roles and responsibilities of: Provide customer with product information and inquires, Handle customer complaints and inquires to best of ability, Answer in...
Call Center Agent - Full Time (Job Number: FRO019AX) Work Locations: Waldorf Astoria Park City 2100 Frostwood Blvd Park City 84098 A Telephone Operator with Waldorf Astoria Hotels and Resorts is responsible for answering and responding to internal and external calls in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work...
Winter Season Temp - Call Center Agent ( Job Number: FRO018YR ) Work Locations : Waldorf Astoria Park City 2100 Frostwood Blvd Park City 84098 This position is for our 2014 - 2015 Winter Season. Full Time Call Center Agent. Hiring immediately with tentative start date of December 1 - 15, 2014. A Telephone Operator with Waldorf Astoria Hotels and Resorts is responsible for answering and respo...
SAIC BROOMFIELD, CO
Description : SAIC has an opportunity for a Customer Service/Call Center Agent for the Defense Health Agency’s CONUS Nurse Advice Line. The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses. The environment will be a 24x7x36...
Valley Health System Ridgewood, NJ
Job Description: Job Summary: To perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls, maintaining the physicians` answering service patient directory, paging, and hospital operator calls. Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc Education: High school diploma or equivalent requir...
Call Center Agent II - 1405319 Job summary: Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Pe...
Customer Service Call Center Agent - 1405272 BILINGUAL SPANISH/ENGLISH IS A PLUS Job summary: Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move cus...
Vail Resorts Broomfield, CO, 80021
Vail Resorts Corporate Sales and Services department is seeking a passionate, guest experience driven, and enthusiastic individual to join our team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill set to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at one of our Epic mountains ac...
Expert Global Solutions NCR-Fort Bonifacio, TX
Description Job Summary Under the direction of the Team Managers, the primary objective of the Agent position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value Duties and Responsibilities Respond to incoming customerinquiries by following techni...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Customer Service Career Tools
Call Center Agent
$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Agent
Receives and processes customer requests by answering phone calls; referring customers to appropriate personnel.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Data Entry Skills
Provides customer service by responding to customer inquiries; providing information; referring customers to the appropriate personnel.
Informs clients by explaining procedures; answering questions; providing information; replying to correspondence.
Popular Call Center Agent Articles
Great Entry-Level Transportation Jobs for College Grads
If you’re in your senior year and not sure what type of job you want after graduation, you might want to consider a job in the transportation industry.
Sales Career Advice
Learn about sales careers and get advice on writing your sales resume, preparing for a sales interview, improving your job performance and more.
Sample Resume for a Customer Service Representative
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Top Five Tips for Home-Based Customer Service Reps
Working from home may be your dream, but it can become a nightmare if you're unprepared. Get advice from home-based customer-service reps.
Look to the Insurance Industry for Job Stability
Insurance is the Rodney Dangerfield of the business world: It doesn’t get much respect, but the industry is stable and hiring is strong.