Call Center Agent Jobs
Call Center Agent Overview
Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.
Call Center Agent Education Requirements
Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.
Call Center Agent Job Market
Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.
Call Center Agent Salary
The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and we are presently e...
OrthoVirginia, a premier provider of orthopaedic specialty care in Central Virginia, seeks a Full-time Call Center Agents for its high volume clinic offices. The Agent will schedule,answer and process incoming calls from patients, physicians, physician offices, and the general public. Candidates should possess the following minimum qualifications: Excellent customer service and problem solving ski...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Bilingual Call Center Agent - Spanish / English in Langhorne, PA. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. Job Description: Project professional demeanor to all callers Bu...
Join a Leader in the Call Center Business! Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates will have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people. As an Alorica associate, you not only work for our organization—you also work for the clients we serve. As an Alorica...
Job Description : PAREXEL International Career Opportunities Open House Baltimore Unit Imagine a career where every project you work on could help get a life-changing medication to patients who need it. At PAREXEL International, you will be part of a team helping the most innovative biopharmaceutical and medical device companies on earth develop products and get them to market faster. PAREXEL is l...
. TAD PGS, INC. is currently seeking a Help Desk Call Center Agent for one of our clients in Laurel, MD. Per Government Sector, must be a U.S. Citizen. Must have the ability to obtain a Secret Clearance. Must have an Interim Secret Clearance to start. Purpose of the job: Provide technical phone and/or walkup support as a member of the Help Desk. Provide Help Desk phone support for customer departm...
Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer/ dryer leasing and appliance sales company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind our success is a dedicated team of employees and we a...
We are a Home Medical Equipment provider, serving the entire Southeast region, and beyond! We provide and service Power Wheelchairs, Scooters, CPAPs, Nebulizers, Oxygen, and much more! We have a compassionate, friendly, caring, funny, and hard working office culture. Are you a match for us? We're looking for a Call Center Agent in Asheville, NC with a positive attitude, refined business instincts...
Call Center Agent/Marketing Agents - San Diego, CA We are currently seeking Call Center Agents for immediate employment opportunities in San Diego, CA. To interview, please call 619.858.3120 Incredible new weekly & monthly bonus plans Set Appointments with company leads. No phone Sales Paid training Hourly plus bonuses Telemarketing experience preferred Diamond Resorts International ® offers: • Ex...
John Eagle Acura is now interviewing for Service Department Call Center Agent (Previous Automotive Experience a plus) Job Description: We are looking for a top quality service call center BDC Agent. The right candidate needs to have a successful track record in customer service, an Automotive Dealership BDC department a plus. This dealership's BDC encompasses everything. Internet, sales calls, ser...
Energetic. Friendly. Fun. Not exactly the words that first come to mind when you think about working in the financial industry, right? We get it. At UMB we pride ourselves on being different. We operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused! We have plenty of tradition too - actually over 100 years of it! We´re proud of our history, s...
Say YES to a rewarding career with Diamond Resorts International Call Center Agents are responsible for providing excellent customer service as they assist inbound callers from a variety of sources. The Agent promotes the Diamond Resorts International brand by communicating the value of vacation ownership, information about our resorts, etc. The Agent schedules the prospective owner for a mini vac...
Our client, a rapidly growing healthcare company, is seeking a licensed health insurance sales agent-Team Lead for their offices in Phoenix. They are looking for accomplished leaders with a strong health insurance sales background to support, motivate, coach and mentor a team of sales agents in our Tampa call center. Primary Responsibilities: Manage a team of sales agents to drive new sales Coach...
The Call Center Agent also known as a Traveler Support Representative provides business travelers and the perspective hotels with reservations, check in support that may include emergency assistance, and payment card assistance. Principal Responsibilities: •Respond to calls from travelers who are unable to stay in their regular hotel, identify acceptable alternative hotels and reserve rooms •Assis...
CALL CENTER AGENT Multi specialty ophthalmic practice seeking a full-time call center agent. Practice offers excellent benefits package, EOE. Candidate will be responsible for answering high volume of calls, scheduling computerized appointments for multiple locations. Agent must have excellent written & verbal communication skills. Experience preferred, but willing to train. Please send your resum...
Description: Call Center Agent – Sarasota, FL area Call Center Sales Agent: Make money through commissioned sales of our exciting products at a growing company! Perform outbound calls (minimum of 150 per day) to potential customers to qualify leads. Provide potential customers with appropriate information and/or documentation with regards to our products & services. Inform clients by explaining pr...
Provider of satellite entertainment programming to U.S households Do have a passion for the Customer Service field ? Do you enjoy speaking to people ? If so this is the perfect job for you. Our Sales & Marketing Operations Team is seeking a Sales and Service Agent to join our Multiband Sales and Support Center team in our Fargo, ND office. The Sales and Service Agent will provide information to cu...
Modis, Inc. Broomfield, 80021
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
Do you like Cellphones and all kinds of Technical Gadgets? Do you enjoy talking on the phone, and helping people? Then you need to APPLY TODAY!!! Sitel is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. A Job at Sitel is exciting, fast paced, and offers many growth opportunities to advance yo...
Start your Career of a Lifetime with Diamond Resorts International!! Do you have a mastery of the "One Call, One Close" skill set in a Call Center environment? Do your friends say you are a natural salesperson? If so, Diamond Resorts is currently seeking Call Center Professionals to help support our Owner Referral program in our Anaheim, California Marketing Center. The Owner Referral (Call Center...
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Customer Service Career Tools
Call Center Agent
$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Agent
Receives and processes customer requests by answering phone calls; referring customers to appropriate personnel.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Data Entry Skills
Enters customer information into database; updates databases with changes as needed.
Informs clients by explaining procedures; answering questions; providing information; replying to correspondence.
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