Call Center Agent Jobs
Call Center Agent Overview
Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.
Call Center Agent Education Requirements
Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.
Call Center Agent Job Market
Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.
Call Center Agent Salary
The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
. TAD PGS, INC. is currently seeking a Help Desk Call Center Agent for one of our clients based in Laurel, MD. Per Government Sector, must be a U.S. Citizen. Must have a Secret Clearance. Position Overview: Provide technical phone and/or walkup support as a member of the Help Desk. Provide Help Desk phone support for customer departments. Major Duties/Responsibilities: Provide first call reso...
Call Center Agent Full and part time positions. Earn $500+/week. $100 hiring Bonus. Onboard, train and work from home. Inbound calls. Weekly pay. Health benefits. Apply at www.nmecareers.com Call 561-693-3996...
We are currently seeking Inbound Sales and Customer Service Representatives for our Ada, OK Center of Excellence. Benefits: We have a starting pay rate of $9.50 per hour with 8 weeks of training which is paid and with graduation to production move to $10.50 per hour. Benefits are available once employee’s reach agent job title. Responsibilities: Ability to develop rapport and demonstrate a car...
A well-established luxury based black car company located in Woodside (Queens) seeks a dependable, professional dispatchers and operators with 2 or more years of solid experience. We have been in business for over 15 years and are looking for an individual to join our team great pay, great working environment and there is room to grow with the company Responsibilities: *To Take inbound calls an...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who "Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
We are currently hiring Call Center Agents to work with SiriusXM Radio. Agents utilize our state of the art platform to speak with SiriusXM Radio customers. No cold calling - all leads provided - warm call sales approach! Join our family of talented Agents who "Just Sound Better!". Earn top dollar for your performance and have fun working with an entertainment industry leader. Experienced professi...
Houston based direct marketing company specializing in cosmetics products seeking an enthusiastic and knowledgeable Customer Service/Call Center Agent (Bi-lingual preferred) with a minimum of 2 years call center/customer service experience. Pay will be based upon experience level and credentials. This is an exciting opportunity to make a career with one of the most exciting & upbeat companies in t...
About Us RPM Pizza, LLC is the largest franchise of Domino’s Pizza in the United States, employing over 3500 Team Members. RPM Pizza, LLC was founded in 1981 and its headquarters are located in Gulfport, while operating stores in Mississippi, Louisiana, Alabama, Georgia, South Carolina and Michigan. Responsibilities • Investigate complaints • Promote goods and/or services • Respond to enquiri...
Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and we are presently e...
BEST JOB EVER! TOP EMPLOYER TAMPA BAY! CALL CENTER AGENT Industry leader celebrating 22 years in business, seeking Sales and Customer Service orientated personalities. Skills required: · Excellent Verbal Communication · Ability to multi-task in a fast paced environment · PC proficient · Great Attendance · Professional Attire a Must EXCELLENT pay plus BONUS plan, benefits, paid training an...
Job Description Sales Representative We are currently hiring a Call Center Agent to work with SiriusXM Radio. In this role, the sales agent will be working with previous and existing customers of SiriusXM Radio, renewing accounts for the consumer at the lowest rate possible. Experienced professionals are encouraged to apply. Job Responsibilities: •Enhance our clients' existing customer account...
We are currently hiring for our Call Center Agent position. As a Call Center Agent you will be working with our industry leading clients contacting their prospective customers or enhancing their existing accounts by phone. Job Responsibilities: Enhance our clients' existing customer accounts by phone Contact our clients' prospective customers to offer their products or services Responsible for...
We are currently seeking Experienced Bilingual (English/Spanish) Contact Center Agents for our Buffalo Center of Excellence. Responsibilities: · Ability to handle/prioritize multiple tasks in a fast-paced environment · Ability to resolve the customer’s problem with first call resolution · Deliver award winning customer service · Data entry and document systems per customer requirements · Mul...
Call Center Agents for Patient Phone Screens - Work at Home/Telecommute Option Available - $9 – 11.5 /hr Temporary Position through Thanksgiving - Opportunity for extension - This is not a sales position Our client, a specialized call center service provider, has an IMMEDIATE NEED for 15 call center agents as it expands its services in the healthcare and pharmaceutical market. Using our new t...
Job Description Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse we know the driving force behind that success is our dedicated team of employees and w...
DialAmerica is hiring Call Center Representatives for their Deerwood facility in Jacksonville, FL! If you are a motivated, high energy individual looking for an opportunity to work with our industry-leading telecom client, then we want YOU to APPLY NOW! Customer Service – Call Center Representative – Inside Sales Why Join the DialAmerica Family? At DialAmerica we are not your typical company, ...
Part Time AM OR PM Customer Service Sales Representative - Sirius DialAmerica is growing and looking to fill Part Time Positions. We are currently accepting applications for an exciting opportunity to work with SiriusXM Radio conducting warm renewal sales calls! Work up to 35 hours per week! We have flexible Schedules! 9am to 2pm or 5pm to 10pm Our agents are contacting existing customers ren...
About Us Sky Zone Indoor Trampoline Park is the creator of the world's first all-trampoline, walled playing court. It's the Ultimate 3-D Play Experience! Responsibilities • Promote goods and/or services • Respond to enquiries • Take customer orders & confirm events • Update accounts Education • High School Diploma (or equivalent) Qualifications • Previous sales experience a plus • Must ...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known non-profit organizations. Experienced professionals are always welcome, and ...
DialAmerica is growing and looking to fill Part Time Evening Positions with Permanent hires. We are currently accepting applications for an exciting opportunity to work with SiriusXM Radio conducting warm renewal sales calls! Work up to 30 hours per week! We have flexible Schedules! Our agents are contacting existing customers renewing and upgrading accounts - No cold calling - all leads provi...
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Customer Service Career Tools
Call Center Agent
$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Agent
Receives and processes customer requests by answering phone calls; referring customers to appropriate personnel.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Data Entry Skills
Informs clients by explaining procedures; answering questions; providing information; replying to correspondence.
Enters customer information into database; updates databases with changes as needed.
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