Call Center Agent Jobs

Call Center Agent Overview


Call center agent jobs may fall into different categories based on the activity involved. Telephone support for a company falls into the category of customer service representative, and a call center agent may work primarily to answer questions and assist with problems a customer is experiencing with regard to company products or services. Additionally, a customer service agent in a call center may take orders, process payments or facilitate returns and refunds. Telemarketing positions also fall into the category of call center agent positions, and those involved in this type of work may initiate contact from a call center in order to promote or sell a product or service or to generate leads for sales representatives. A candidate for a call center position should have excellent communications skills. A call center agent must be able to present a positive view of a company while empathizing with caller concerns. At the same time, excellent computer skills are important as data entry and research is often required.

Call Center Agent Education Requirements


Candidates for call center agent jobs should possess high school diplomas. Additional training in computer programs and communications may be beneficial as well. Companies may sponsor job-specific training, but much of the job is learned through hands-on activity. Post-secondary education in communications or business may prove helpful, enabling a call center agent to work toward supervisory positions.

Call Center Agent Job Market


Growth in the customer service industry is expected to continue at 13 percent, a rate considered average in comparison to other professions. Call centers are expected to be the greatest source of growth for customer service positions, potentially experiencing a growth rate of up to 38 percent from 2012 to 2022. Areas with higher job competition will include call centers related to insurance and finance sectors because of higher compensation rates.

Call Center Agent Salary


The median annual salary in customer service positions is $30,580 per year with an average hourly rate of $14.70. Insurance related positions earn an average of $16.44 per hour, and those in administrative and support services earn an average of $12.71 per hour.
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1000+ Call Center Agent jobs found on Monster.

Jobs 1 to 20 of 8034
Company Confidential Lake Worth, FL, 33463
20 IMMEDIATE OPENINGS!!!! 10hr-13hr+BONUS 30 year old Fundraising Firm is expanding, looking for 12 full-time employees and 8 part-time employees for call center. Must have a good voice, transportation, be reliable and work well with others. Come and work in a fun, fast paced work environment, and make $$$ EASY!!!!!!! Different FT/PT shifts available to fit into your schedule. No experience nece...
As a member of the Tele-Sales Team the Call Center Agent assists the sales team to drive incremental revenue growth and improved overall Sales Productivity and New Account Penetration through initiation of the sales cycle, cold calling and opportunity discovery activities. As a member of the sales team the Call Center Agent is responsible for building and managing sales pipeline and establishing a...
About Us Since 1981, Sooner Answer Service has been providing the absolute best in live answering services to the Oklahoma medical and professional communities. We are among the fastest growing call centers. We provide quality answering service from routine calls to extreme emergencies 24 hours a day/365 days a year. What sets us apart from our competitors is the level of service we provide – wit...
Company Confidential Memphis, TN, 38119
Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: * Answer multiple calls in a professional manner * Answers inquiries by clarifying desired information; researching, locating, and providing information. * Resolves problems by clarifying issues; researching and exploring answers and alternativ...
Remote Call Center Agent San Antonio, TX Requisition ID:1647 Travel: <25% Remote work option: Yes Position Type: Temporary Start Date: December 8, 2014 End Date: February 28, 2015 Work Hours: Flexibility between 9am-9pm and possible weekends as assigned Job Description The Call Center Agent will provide advanced support services to a select group of in-person Assisters & Navigators. Thes...
Remote Call Center Agent Houston, TX Requisition ID:1636 Travel: <25% Remote work option: Yes Position Type: Temporary Start Date: December 9, 2014 End Date: February 28, 2015 Work Hours: Flexibility between 9am-9pm and possible weekends as assigned Job Description The Call Center Agent will provide advanced support services to a select group of in-person Assisters & Navigators. These se...
--INBOUND CALL CENTER SALES AGENTS NEEDED, UNLIMITED LEADS! (Delray Beach) About Us: OMG Tech Help is a full service, subscription based, technical support company; supporting end users and the personal computers they rely on. Our customers receivefull service phone and remoter login support for a range of issues, including downloading software, malware/virus removal, PC optimization and much mo...
ARG Financial Staffing is currently seeking Bilingual (Spanish) Call Center Representatives to join their team. The Call Center Representative will be responsible for working with the client to develop their client profile, provide customers with product and service information, document all call information according to standard operating procedures and provide excellent customer service. Additio...
Austin's Original Employment Source Serving the Best Texas Employers Since 1967 Call Center Agents & Call Center Support Reps Temp to Hire and Seasonal openings available for 2 fast growing and dynamic Clients. Our Clients are thriving by hiring the best and brightest talent. Let us help you be their next great employee! We represent the variety you have been searching for! Temp to Hire and Di...
Work from the comforts of your own home office! Work with a FLEXIBLE schedule! Earn as much as $500 per week! ($9.00/hr and then increased to $9.50/hr after 45 hours of dialing, then increases to $10/hr after 90 hrs of dialing, then to $10.50/hr after 135 hrs of dialing, then increase to $11/hr after 170 hrs of dialing) ***This is calculated on a monthly basis Training will be provided through ...
Job Description: Seeking experienced Customer Service Agent for dynamic Sports Public Relations firm. Company has been in business for over 15 years and is steadily growing. Will offer bonuses and benefits after 90 days of employment. Bonuses are paid on a bi-weekly basis. JOB DESCRIPTION: -Answers inbound calls from customers, adhering to company provided standards, provide quote for services....
Ideal Candidates Are: Energetic Dependable Hard Working Career-Minded Goal-Oriented Advancement Opportunities Available...Team-oriented...Great work environment Excellent benefits include good base pay, monthly and quarterly bonuses, paid vacation, ENHANCED PAID TIME OFF, 401k w/ 100% company match for the first 4%, tuition reimbursement, medical, dental and vision insurance. Our profession...
DIRECT HIRE PERMANENT ROLE WITH AN INDUSTRY LEADER IN TECHNOLOGY! Manpower is currently hiring for the industry leader in technology and telecommunications products! This is an exciting permanent role with great opportunity for advancement! Entry level call center experience ok! Job Details: Direct Hire - will receive medical, vision & dental benefits right away - Strong benefits package -Well...
We are currently hiring for our Call Center Agent position. As a Call Center Agent you will be working with our industry leading clients contacting their prospective customers or enhancing their existing accounts by phone. Job Responsibilities: Enhance our clients' existing customer accounts by phone Contact our clients' prospective customers to offer their products or services Responsible for...
National Motor Club provides emergency roadside service to millions of members throughout the United States and Canada. A company's values are the core of its culture. At National Motor Club, we value people - our employees, our members, our representatives, our customers and clients. Our business is helping people and we take that very seriously. It is reflected in our customer care scores, the ...
We are currently hiring inside sales representatives to work with SiriusXM Satellite Radio. Representatives utilize our state of the art automated dialing system to contact previous and existing customers of SiriusXM Satellite Radio. We are simply renewing accounts for the consumer at the lowest rate possible. Our agents are fully managing the consumers' accounts through our partnership. Job Resp...
EMERGENCY CALL CENTER PROFESSIONAL 11AM - 11PM (12-hour Shifts) $12.50/hourafter completing 3 month's PAID Training HIGHER HOURLY RATE FOR EXPERIENCE Job Responsibilities: Responding timely to Inbound & Outbound calls in a call center environment Working closely with our team of professional Technicians and Customer Service staff Responsible for responding to Customer’s alarm signals and en...
EMERGENCY CALL CENTER PROFESSIONAL 7PM – 7AM (12-hour Shifts) $12.50/hourafter completing 3 month's PAID Training HIGHER HOURLY RATE FOR EXPERIENCE Job Responsibilities: Responding timely to Inbound & Outbound calls in a call center environment Working closely with our team of professional Technicians and Customer Service staff Responsible for responding to Customer’s alarm signals and ensu...
National Motor Club provides emergency roadside service to millions of members throughout the United States and Canada. A company's values are the core of its culture. At National Motor Club, we value people - our employees, our members, our representatives, our customers and clients. Our business is helping people and we take that very seriously. It is reflected in our customer care scores, the ...
ARG Financial Staffing is working with a company in Knoxville seeking call center agents. The main responsibility for the call center agent is to serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Must have 1 to 2 years of experience. Job Responsibilities: - Resolves problems by clarifying issues; researching and explo...

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Customer Service Career Tools

Call Center Agent

Salaries

$18,720.00 - $38,563.00
Typical Salary for Call Center Agent
(230 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
30.2%
High School
27.5%
Bachelor's
18.8%
Associates
14.8%
Certification
3.4%
Vocational
2.7%
Master's
2%
(149 Respondents)
Source: Monster.com Careerbenchmarking Tool

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