Call Center Business Analyst Jobs

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280 Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 280
Our client in Miami, Florida (FL) is looking for a Business Systems Analyst for their Call Center. Description: This position requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction. Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process. Requires abi...
Genpact, Jawood Healthcare Solutions, is seeking a Business Analyst II - Senior Industry Consultant. REQUIRED SKILLS: · Must have experience implementing a Healthcare Call Center application. · Must have experience with an understanding of NASCO and NASCO data. RESPONSIBILITIES: · Serves as a liaison between the internal/external business community and the IT organization in order to provide techn...
As the MTS (Maintenance & Technical Support Teams) Business Analyst, this person is accountable for the successful capture, collation, analysis and development of performance reporting with relevant business context through various reporting methods. This analyst should understand the structure, policies and operations of the Maintenance and Technical Team and have the ability to recommend solutio...
Position: Call Center Analyst I-Real-Time Operations Location: Carle Place, NY Summary: As a member of the Real Time Operations Team, your role will be to proactively monitor the state of our contact center and information technology operations. This includes doing proactive analysis on performance of all operational channels which include telephone, chat, email and social media. to try to ensure...
JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation. Fraud Risk Operations Analyst's Have excellent attention to detail and concern for all aspects of the job Are able to evaluate and analyze data from multiple sources in a fast-pa...
Workforce Analyst Philadelphia, PA Develops projected future call volumes for intra-day, daily, and weekly increments using Excel, IEX and other available tools Provides support and contributes to the development of short-term and long-range business planning. Conduct modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g.,...
Associate Analyst; Analyst - Change, Forecasting, Workflows and Schedules Job Description Level depends the candidate's years of experience. • Monitor customer contact volumes, manage day-to-day staffing schedules and advise management on long-term coverage trends to help ensure that Service Levels are met. • Analyze call center volume, productivity, and patterns to optimize staffing levels • Advi...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Customer Service (Call Center) Analyst for our Global Information Technollogy Division located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Perform User Administration in accordance with a...
TXU Energy, a subsidiary of Energy Future Holdings, formerly TXU Corp., is a market-leading competitive retail electricity provider. TXU Energy powers the lives of millions of Texans across the state. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs. JOB SU...
Call Center Jr. Business In this role you will be responsible for understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements, and then facilitating those requirements with the relevant parties. This may include but not limited to forecasting call center agents, building excel reports, and project managing.​ The ideal candidate will...
Critical skills: Call Center Technology knowledge and Java Technology. Experience with Pega CRM and/or Chordiant BPM will be good. Experience with requirements gathering/ documentation tools. Location: Scranton, PA Duration:12+ Months Payrate: $60-65/hr on w2 Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Posse...
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the nation?s largest cre...
Stanley Black & Decker, Inc., formerly The Stanley Works, focuses on operating in the hand and power tools, and storage industries. It focuses on mechanical and electronic security and engineered fasteners with brands, such as Stanley, Black & Decker, FatMax, DeWalt, Bostitch, Porter-Cable, Facom, Emhart Teknologies, Proto, and Mac Tools. The Stanley Works was a global manufacturer and marketer of...
Senior Analyst, Customer Intelligence Responsibilities include but not limited to the following: • Consult with internal lines of business to develop analyses leading to actionable insights that enhance internal processes and improve customer satisfaction. • Utilize internal and external data to perform quantitative analyses, identify trends, measure performance and improve management’s understand...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Job ID: 00169211 Location: KS - Olathe Relocation Provided: None Education Required: High School Diploma Experience Required: 1 - 3 Years Position Description: We are looking for analytical, results-driven, customer focused individuals who want to build a rewarding career with us at Farmers! We have the following opportunity available: Command Center Workforce Analyst Responsible for monitoring th...
State of Texas Department of Information Resources Leadership for Texas Government Technology Position Vacancy Notice Job Posting: #14-22(Work In Texas Job ID 6294434) Opened: 04/03/14 Closes: 04/18/14 Position Title: Information Technology Security Analyst II (Data Center Services Security Lead) Class/Group: 0236/B25 FLSA: Exempt Number of Vacancies: 1 Division/Section: Office of the Chief Inform...
Available Position: Contact Center Quality Analyst Location: Position is located in our Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our b...
Position Description As a Workforce Management (WFM) Analyst, you will be a member of the Global Contact Center Team’s Workforce Management staff working in the WFM Center of Excellence (COE). This team is responsible for collecting data from contact centers around the AIG enterprise that is used for trend analysis, generating management reports, forecasting staffing and developing Contact Center...
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Customer Service Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(354 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.7%
Some College Coursework Completed
19.4%
Master's
13.7%
Associates
11%
High School
4%
Certification
2.2%
(227 Respondents)
Source: Monster.com Careerbenchmarking Tool
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