Call Center Business Analyst Jobs
Require a Business System Analyst with strong experience in Call Center and IVR. If interested please do reply back with an updated copy of your resume to: Payal Shah firstname.lastname@example.org 732-562-8880*4149 Mentioned below is the job description. Job Title: Lead Business Systems Analyst Location: Somerset, New Jersey Duration: 6 Months Job Description: Serves as a liaison between the business communit...
Zions Bancorporation is now accepting resumes for our Call Center Metrics & Reporting Analyst position located in West Valley City, UT. The ideal candidate for this position will have the skills and experience necessary to: Be responsibilities for the metrics and reporting functions for the Technology and Operations group Facilitate the creation of key financial and performance metrics through exe...
LG Electronics is seeking a Business Analyst in our Customer Interactive Center (CIC) to evaluate and analyze a variety of data including customer satisfaction and service volume quotas, historical and real-time data, and statistical reports. The successful candidate will streamline/improve internal processes in order to improve customer satisfaction and attain organizational goals. Familiarity wi...
Have you ever envisioned yourself as a high performer in one of America's leading corporate call centers? Now is your chance to check out a career opportunity with America's self-storage leader, Public Storage. With over 2300 properties and 38 years of continuing success, Public Storage can offer you a tremendous career opportunity. With an exciting customer-centric focus, Public Storage provides...
QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com The Call Center Analyst is a Rapid Response team member - This role involves receiving service tickets into the support organization. A successful...
Responsibilities The Contact Center Workforce Analyst is responsible for optimization of agent level staffing in order to ensure effective call route execution and consistent adherence to desired customer service and service level expectations. This role focuses on the analysis of the key factors driving staffing needs and labor costs and makes recommendations that assist in maximizing contact cen...
Waste Management is an equal opportunity / affirmative action employer (M/F/H/V). Our 45,000 employees are committed to Environmental Performance - our mission to maximize resource value, while minimizing environmental impact so that both our economy and our environment can thrive. Serving over 20 million residential, industrial, municipal and commercial customers, Waste Management draws on our re...
Work schedules will include evenings and will require that you work weekends. Training will begin: Monday, July 1st Training Schedule: Monday - Friday from 12pm to 9pm, and last 3 weeks. Location: 20855 Stone Oak Pkwy, San Antonio TX, 78258 JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values o...
About Harte-Hanks: If you’re looking for a career where teamwork combines with excellence, where innovations blend with creative thinking, and support for career enhancements is inherent, then we want your Insight, Passion and Results as a Call Center Workforce Analyst with Harte-Hanks Direct Marketing in Texarkana, TX. We provide state-of-the-art lead processing, customer care and management for...
The Customer Care Analyst is responsible for a variety of functions within the CustomerCareCenter, with a specific focus on quality assurance and reporting and analytics to support development of performance management plans, appropriate staffing, efficient work allocation, forecasting and scheduling, and adherence to all applicable state and corporate standards. The Analyst is responsible for pro...
Business Analyst – JW-9352 DETAILS Location: Irving, TX Position Type: Direct-Hire Hourly / Salary: to $90K Education: MUST possess a 4-year Bachelor’s Degree, to be considered. Residence: MUST be a US Citizen, Green Card Holder, or EAD (currently in the Green Card process) to be considered, as no sponsorship is being offered at this time. ABOUT THE POSITION GTN Technical Staffing is currently see...
Company Confidential Providence, RI, 02903
At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation...
· Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities. · Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. · Educates the IT organization on the direction of the business. · Negotiates agreements and commitments by facilit...
Contact Center Volume Analyst Job McAfee Date:Apr 17, 2013 Location:Saint Paul, MN, US About the Role and Responsibilities Location: St. Paul, MN About the Role: The McAfee Contact Volume Analyst is responsible for the day to day scheduling and administration of the contact center. The analyst position will monitor intra-day performance of the operation and will interface with leadership of the su...
UnitedHealth Group Multiple
Description: Position Description: UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work. Primary Responsibilities: D...
Passionate about People.… ……Passionate about Customers. When considering a career with Stellar Restaurant Solutions you know that you will be joining a state of the art call center servicing the restaurant industry. Our vision statement “Passionate about people… Passionate about customers” is a reflection of how we treat our people, our clients and our guests, and we are looking for people share t...
The Member Services Senior Business Analyst primarily participates in current-state and future-state analysis and activities to describe business opportunities for new and improved systems and processes. The Member Services Business Analyst works effectively with business and technical subject matter experts across organizational lines, bringing a cross-functional perspective to leadership and pro...
Genuent Torrance, 90501
Business System Analyst Location: Los Angeles, CA Duration: 6+ months with possible extension Business System Analyst must be able to effectively communicate with all associates, managerial/ non-managerial, interact with vendors as required to gather information and resolve problems, as well as interface with business owners to understand/document business requirements and enhancement requests. Fu...
Vaco Technology is seeking an IT Business Analyst for a 3-6 months contract in Dallas, TX (Addison). Hourly rate ranges from $40-$55/hr. In this role, you will be responsible for documenting all of the functional and architectural aspects of the client's Call Center Reservations System will includes writing technical business requirements, functional/technnical specifications, and Use Cases. Requi...
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the nation's largest cre...
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Customer Service Career Tools
Call Center Business Analyst
$32,100.00 - $94,500.00
Typical Salary for Call Center Business Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.
Maintains consistent application by enforcing compliance to policies and procedures.
Popular Call Center Business Analyst Articles
A Follow-Up Call Wins the Interview
After sending a resume, you need to make a follow-up call. Here's why it's important to pick up the phone and whom you should talk to when you do.
Six Reasons They Didn't Call You Back
Responding to job listings once meant a call or email acknowledgement in return. Now, with so many applicants, you're more likely to hear nothing. Why?...
Sample Follow-Up Letter After a Phone Call
What do you do after you've had a successful networking or introductory call? A good letter can't hurt. Here's an example.
How to Get Someone to Call You Back
What do you do when your calls go unanswered? Try one of these four strategies to make sure you connect with someone on the phone.
The Cold-Call Debate
Is cold calling a viable way to secure important first appointments with clients? Discover the pros and cons.