Call Center Business Analyst Jobs
Randstad Technologies is looking for a Business Systems Analyst Call center Apps for a contract opportunity in South Florida. The Business Systems Analyst primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst contributes broad experience and a high level of experti...
Integrys Business Support, a subsidiary of Integrys Energy Group, is seeking an experienced Call Center Operations Analyst for Chicago. The responsibilities of this position require participation in or managing projects and initiatives which impact the division operationally, financially or from a customer relations perspective. A principle objective of an Analyst is to provide analytical support,...
Call Center analyst The Call Center Analyst is responsible for implementing the company’s IVR strategy. This position will be responsible for assisting with the creation, execution and project management of all IVR workflows, enhancements, and changes. The goal is to drive calls to automation while continuing to provide a quality customer service experience. This position will work closely with C...
Primary responsibility of the K-1 Support Analyst is to support the needs of the client organizations that utilize PSG K-1 Tax services; in particular National Federal Tax Services, Partnership Solutions Group (PSG). Basic job responsibilities include answering calls and emails from K-1 recipients or specific designate, recording support need, delivering basic resolutions through effective use of...
We are currently searching for an experienced Call /Contact Center Operations professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of Operational strategies will promote maximum optimization of our workforce. Validation and Maintenance of existing analytical databases including SQL, Crystal reporting and MS Access, Dashboard, etc. Par...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Responsibilities: Partner with assigned internal clients to evaluate reporting/data requests, inclu...
New York Life Insurance Company New York, NY
About New York Life New York Life Insurance has been in the Big Apple since it was just a tiny seed. Although the top mutual life insurer in the US has branched out somewhat, it has retained its core business life insurance and annuities. Its products include long-term care insurance and special group policies sold through AARP and other affinity groups and professional associations. New York Life...
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Insightful Expertise is a core value at ADP and in TotalSource we have built the largest Professional Employer Organization (PEO) i...
Position located in Mesa, AZ Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human...
World Wide Technology Saint Louis, MO, 63150
Call Center Business Analyst - Bloomington, IL World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect and implement technology. Based in St. Louis, WWT works closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware and Dell, focusing ...
Business Analyst / Project Manager - Credit and Collections Call Center (closed) Phoenix, AZ
Lockheed Martin Indianapolis, IN
Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes quality reports on ca...
Humana Inc. Louisville, KY
MSO Business Analyst- Call Center Analytics Requisition ID 130209 Business Overview Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore o...
Banner Health Phoenix, AZ
--- Position located in Mesa, AZ Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in ...
Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Business Anal...
Call Center - Business Systems Analyst Top Skills: Cisco Exp Call Center exp (IVR/VRU, call scripting & routing) IVR/VUI design exp. Required Experience: Project Management experience Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desira...
Client is looking for someone 24- 32 hours per week to work on: - Staffing analysis and Schedules - Observe real time what is going on in the call center and recommend changes procedurally - Sit in on new hire training, evaluate the training and again recommend enhancing it The ideal person would have been a manager or director in a call center, if not a consultant. Avaya systems experience d...
Call Center Workforce Management Analyst Job Label:MAG_Workforce Management Analyst We are currently offering a full time employment opportunity for a Workforce Management Analyst. The Workforce Management Analyst provides support to overall workforce schedule development, implements schedules and ensures staffing levels coincide with Call Center call volume requirements. Additionally the WFM An...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) This position is responsible for leadership, development and performance of Operations Forecasting and Planning team. Accurately forecast ...
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Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains consistent application by enforcing compliance to policies and procedures.
Determines call center business requirements by examining business objectives and needs; interviewing managers; forecasting planning factors, including service levels, call volume, call patterns, call response capacity, staffing, staff productivity, workforce management systems, workflow, payroll, existing and potential customers, customers' history, and calling information.
Popular Call Center Business Analyst Articles
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