Call Center Customer Service Supervisor Jobs

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610 Call Center Customer Service Supervisor jobs found on Monster.

Jobs 1 to 20 of 610
FSLA Status: Non-Exempt JOB SUMMARY The General Care Supervisor is responsible for overseeing the daily inbound call center operations of a team of Level 1 General Care Agents whose primary job junction is to provide technical support and assess clients’ security needs. In addition, the ideal candidate will be primarily responsible for creating a culture of legendary customer service, sales floor...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Description: Call Center Nurse, RN Supervisor OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 58 million Americans with information, tools and solutions, we ar...
We are currently seeking a Contact Center Supervisor for our Columbus Center of Excellence. Job Duties: Directly supervises a team call center agents Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace; cons...
State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality self-pay patient account follow up, patient billing, and customer service to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or se...
Position Description: At Infinity Auto Insurance, we continue to expand our Tucson location! We’re looking for smart, talented and bilingual individuals to help grow and supervise our Customer Service organization. As a Supervisor, you will be responsible for motivating, supervising and supporting a team of customer service professionals to ensure performance goals and objectives are met and mai...
Physicians Plus Insurance Corporation currently has a full-time Call Center Supervisor position available within our Member & Provider Services Department. This supervisory position is responsible for providing daily work direction to the front line call center staff. This includes monitoring daily call traffic and productivity to ensure optimal service response times and department goals are met...
Our client, a leading provider in Healthcare Communications has an immediate opening for their team due to growth! They are actively seeking an individual to come in and help the Call Center Managers with the daily operations. This is a contract assignment to start; approximately 2-3 months long in duration. This is a full time opportunity and hours are10am-6:30pm Monday-Friday. Compensation is ne...
MUST HAVE THE FOLLOWING EXPERIENCE: SUPERVISOR/MANAGER IN A CALL CENTER ENVIRONMENT AVAILABLE TO WORK 1 PM - 12:00 AM -As an Operations Supervisor for, you will be responsible for the following: •Motivate and manage a staff of customer service representatives within an inbound call center environment. •Monitor, coach and develop employees for optimal performance. •Responsible for employee records...
Job Description JOB TITLE:Customer Service Supervisor, Chinese Bilingual FLSA:Exempt REPORTS TO:Customer Service Manager EEO CATEGORY: GENERAL SUMMARY: Oversees implementation of customer service policies and procedures. Supervises Customer Service Representatives, Floor Leads, and Coordinators. Provides information to customers about company products and services. Act as a liaison between custome...
Responsibilities This position is for a supervisor in the Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Network Technician and Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP...
We are currently seeking a Bilingual (English/Spanish) Contact Center Supervisor for our Charlotte Center of Excellence. Responsibilities: · Directly supervises a team of call center agents · Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management · Manages service levels based on client contract agreements · Participat...
Call Center Supervisor At Anomaly Squared we are constantly preparing for our ever expanding future. We’ve done this by finding creative ways to market and sell our clients’ products that produce consistent conversion rates and a better return on their investment. We utilize an in house call center to facilitate both inbound and outbound inquiries, with a staff comprised of talented experts from a...
Position Description: The selected candidate will work under the supervision of the ESP Sales Manager and will oversee and manage duties associated with policies and procedures, reporting and other administrative duties associated with the operations of the sales and customer service teams. Job Duties: Call Center Procedures: Develop and implement team best practices and standards to increase prod...
Job title: Call Center Supervisor/Insurance Sales Work Location: Clearwater, Florida Division/Department: Operations Reports to: Executive Vice President of Operations Full-time Exempt Essential Duties and Responsibilities: Leads the sales team to achieve sales results in a call center environment through strong talent development, performance management, and clear objective and goal setting Coach...
Call Center Supervisor will be responsible for leading a team of representatives receiving inbound customer service calls for a major Health Plan in Pennsylvania. The Call Center Supervisor will provide guidance, education, and leadership to the team and will be responsible for communicating processes and results to senior management, clients, and staff. Responsibilities: · Direct floor monitoring...
OrthoNY has an opening for a Call Center Supervisor. This position is responsible for the daily oversight of all employees within the call center and for answering phone calls and scheduling patient appointments as needed. This position is located in our Central Business Office in Clifton Park. YOUR CHALLENGE Directly reporting to the Director of Administrative Services, the Call Center Supervisor...
Responsibilities This position is for a supervisor in the Silver Spring Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems,...
Harland Clarke is a leading provider of best-in-class integrated payment solutions, marketing services, security services, and retail products. It provides integrated solutions for financial institutions; investment firms; business-to-business clients; individual consumers; and small, medium and large businesses serving multiple industries. Harland Clarke's clients range in size from major financi...
This position is responsible for managing a call center to ensure customers receive correct technical information to use Grifols Hospital products, resolution to their inquiries and complaints. Primary Responsibilities: Responsible for technical call center processes for all Hospital Division's customer calls. Responsible for routing calls to customer support, medical affairs or application suppor...
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