Call Center Management Jobs

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117 Call Center Management jobs found on Monster.

Jobs 1 to 20 of 117
Manager, Customer Service Company: Hitachi America, Ltd. Division: Digital Media Division/Service & Solutions Group (DMD/SSG) Status: Regular, Full-Time Location: Chula Vista, CA Summary: Hitachi America, Ltd. (www.hitachi-america.us) is searching for a Manager, Customer Service to manage the customer service function and related activities to provide customer (internal and external) focused...
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In 2012, FORTUNE magazine again recognized ARAMARK on its list of “World’s Most Admired Companies.” ARAMARK has consistently ranked since 1998 ...
Position Description: At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium co...
The Director of Workforce Management is responsible for forecasting, scheduling and real-time monitoring, supporting all Customer Support functions while maximizing efficiency and occupancy and meeting service objectives. The WFM's primary responsibility is to ensure that the contact centers are adequately staffed to meet service levels, ideally in the most cost-efficient manner possible. This pos...
Description We are looking for on site dynamic, high energy customer-oriented individuals. As a key member of the operations team, the ideal candidate must have a strong background in call center technologies and process, with direct experience in high volume inbound operations. All customer contact is made via phone, candidates should possess strong communication, organizational and project mana...
Overview: General Job Description: Administers WFM application and establishes WFM procedures in support of Western Market Call Centers. Analyzes Western Call Center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes. Manages all intraday processes in support of Western Market Call Centers to achieve the business objectives and service level ...
As Call Center Director, you are highly visible, dynamic, and not shy of success. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional development journeys, and consider their achievemen...
Navarre Corporation Dallas, TX, 75201
Speed Commerce needs Supervisors for 2nd shift and Supervisors for 3rd shift - Responsible for the daily one-on-one supervision of all Customer Service Representatives on assigned team. The primary function of this position is to ensure the service delivered to our customers is of the highest quality, through the management of operational activity of the team. Provide superior customer relations a...
SYNNEX Corporation Tempe, AZ
TITLE: TRAINING AND QUALITY MANAGER LOCATION: PHOENIX START DATE: IMMEDIATELY STATUS: FULL-TIME/NON-EXEMPT Job Summary: The Training and Quality Manager is responsible to manage and facilitate the performance and deliverables of the Training and Quality team to ensure effective and efficient operational delivery and client satisifaction. Responsibilities: • Manage the team to achieve Trainin...
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. As a senior member of the leadership team, the Client Relations Executive (CRE) is responsible for the effective management of the ...
Planned Parenthood West, OR
Planned Parenthood Columbia Willamette is currently seeking service oriented, nurturing, patient Bilingual English/Spanish Call Center Service Staff members to join our supportive Call Center team based in NE Portland. Our Call Center is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our health service organization. This po...
LogistiCare, Inc. Mechanicsville, VA, 23116
Education: - High School Graduate or General Education Degree - 2 or 4 year preferred Experience: - 2-5 years heavy phone volume customer service experience to include inbound call center/customer service experience - 1 year of lead or supervisory experience - Previous call center experience is mandatory Skills: - Superior customer service and phone skills, problem solving, time management, and or...
State of Oregon Portland, OR
How to apply for this position: The employer has requested that WorkSource Oregon pre-screen all applicants for this position. Please contact your local WorkSource Oregon office if you wish to apply for this job. [ List of All Offices with Phone Numbers ] Essential Functions * Coordinate and supervise the day-to-day operations of Provider Customer Service department * Maintain and enhance pro...
LogistiCare, Inc. Philadelphia, PA, 19107
Education: - Requires a High School Degree or GED Experience: - 2-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience - 1 years demonstrated experience leading and supervising staff - Previous call center experience is required Skills: - Superior customer service and phone skills, problem solving, time management, and organizational...
Company Confidential Clifton, NJ, 07013
JOB SUMMARY: The Member Services Manager will be responsible for monitoring customer service phone calls to ensure accuracy and quality, provide coaching and feedback to customer service representatives, provide support for escalated phone calls, research and resolve member issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Daily monitoring of call metrics such as Abandonment Rate, Average Speed o...
LogistiCare, Inc. Madison, WI, 53706
Education: - Requires a High School Degree or GED Experience: - 2-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience - 1 years demonstrated experience leading and supervising staff - Previous call center experience is required Skills: - Superior customer service and phone skills, problem solving, time management, and organizational...
LogistiCare, Inc. Portland, OR, 97228
Education: - Requires a High School Degree or GED Experience: - 2-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience - 1 years demonstrated experience leading and supervising staff - Previous call center experience is required Skills: - Superior customer service and phone skills, problem solving, time management, and organizational...
LogistiCare, Inc. Kennebunk, ME
Education: - Requires a High School Degree or GED Experience: - 2-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience - 1 years demonstrated experience leading and supervising staff - Previous call center experience is required Skills: - Superior customer service and phone skills, problem solving, time management, and organizational...
Responsible for leading the day to day management of loss mitigation operations. Under the general guidance of the Director of Loss Mitigation, this position will manage third party vendors and/or internal loss mitigation teams to meet all investor production goals and compliance requirements. Employees are required to successfully complete annual mandatory training requirements and department sp...
Responsible for Building the Consultant Experience. Assists in coordinating department work flow and performing duties such as – interviewing, coaching, scheduling, attendance, performance monitoring and evaluation, and processing escalation calls as required. Recognizes and recommends operational improvements and assists with application of organizational policies and procedures. Essential Dutie...

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Customer Service Career Tools

Manager

Salaries

$24,960.00 - $109,450.00
Typical Salary for Manager
(2094 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
34.3%
Some College Coursework Completed
25.3%
Master's
13.7%
High School
12.6%
Associates
9%
(2014 Respondents)
Source: Monster.com Careerbenchmarking Tool

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