Call Center Management Jobs
AeroGrow is the developer and creator of the AeroGarden®, the recognized world leader in the burgeoning indoor gardening category. We are currently seeking a Customer Service expert to help manage our customer service department. We’re growing rapidly, and need a real pro to help grow our customer service department. It’s an exciting category as consumers look for ways to eat fresher, healthier, ...
About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and techni...
1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties Drive service levels to the optimal level t...
Supervise 12-15 employees in a call center environment of a 24-hour a day receiving and dispatching operation. Ensure effective service to members, independent contract stations and public agencies. Implement and manage achievement of strategic business plan. Apply principles and best practices to achieve total member satisfaction and telephone statistical and corporate leadership goals. Sustain a...
In our regional center in Greenwood Village, Colorado, we are seeking Financial Service Managers to lead associates within our Service teams including High Net Worth. As a Manager within our Regional Center, you will be a key member providing leadership, with the primary focus on impacting team and functional results. You will provide day to day management and coaching for a team of 15-20 licensed...
We are seeking an experienced Training Manager for our Oklahoma City, OK area Call Center. Ideal candidate will be charged with deciding the training needs of the Call Center Operations, along with the development and administration of training programs in a dynamic fast-paced and goal oriented environment. Must have experience in the following areas of training: New Hire Training, Skills and or T...
. TAD PGS, INC. is currently seeking a Help Desk Call Center Agent for one of our clients based in Laurel, MD. Per Government Sector, must be a U.S. Citizen. Must be able to acquire Secret Clearance Position Overview: Provide technical phone and/or walkup support as a member of the Help Desk. Provide Help Desk phone support for customer departments. Major Duties/Responsibilities: Provide firs...
We are currently seeking a Project Owner for our Charleston Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The Project Owner...
This position is responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals and policies of the Automobile Club at...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Coaches and manages assigned team within the call center. Develops, implements and executes policies and procedures. Ensures operational efficiency, customer satisfaction, staff...
Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments o...
Director of Call Center & Fulfillment Operati Wittenberg, WI Overview: QTI Executive & Professional Search is partnering with Nueske’s Applewood Smoked Meats, Inc. to recruit for a Director of Call Center & Fulfillment Operations. Reporting to the COO and a member of the management team, this person will plan, monitor, and manage all order processing, shipping, customer service, and third-party...
NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services through...
Job Title:Call Center BPO Trainer Requisition ID:1400KCR Job Category:Business Process Primary Location:USA-TN: TENNESSEE-NASHVILLE Schedule:Full-time Job Type:Regular Travel:Yes, 20 % of the Time Job Posting:Sep 3, 2014, 12:29:07 PM Description: Role description: - The individual taking on this role will be responsible for developing and maintaining the call center training programs for...
CALL CENTER REPRESENTATIVE For almost 25 years, IMG has provided high quality global medical insurance benefits and developed a reputation of excellence and leadership in the international medical insurance market. With around-the-clock medical management services, multilingual claims administrators and highly trained customer service professionals, IMG is confident in its ability to provide the ...
Company Description: The Transamerica companies offer a wide array of innovative financial services and products with a common purpose: to help individuals, families, and businesses build, protect and preserve their hard-earned assets. With more than a century of experience, we have built a strong reputation on solid management, sound decisions and consumer confidence. The Transamerica companies...
Buck Buckley’s Total Basement Finishing NOTE:The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel soclassified. JOB TITLE: Customer Service Representative JOB CLASS: No...
Engaging Solutions is a growing company dedicated to providing excellent customer service through our call center operations! This position offers a unique opportunity to double the number of call center seats, integrate the latest technology, develop quality training programs and recruit first class talent. Call Center Director The Call Center Director is responsible for strategic planning and ...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Satellites Unlimited is seeking motivated, outgoing people who thrive in a team oriented, fast-paced, metrics-driven customer service environment to join their Central Operations Team as a Central Operations Team Member. The Central Operations Team supports the Satellites Unlimited Field Operations fourteen offices, including Office Managers, Area Managers, Field Service Managers, Customer Servic...
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Customer Service Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes staff results by communicating job expectations; monitoring results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards; providing adequate training opportunities for improvement.
Determines goods and services to be sold; sets prices and credit terms based on customer demand; maintains product knowledge.
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