Call Center Management Jobs


1000+ Call Center Management jobs found on Monster.

Jobs 1 to 20 of 6382
REAL GREEN MARKETING Company Information: RGM is a Denver-based agency specializing in lead generation, appointment setting, creative services and web design and development. We help businesses grow, whether by providing sales leads, redesigning logos or websites, providing after hours answering services or any combination of our services. RGM is currently hiring for our growing lead generation de...
POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working with various stakeholders - Customer CARE, User...
Job Summary This position is responsible for monitoring CMC service levels, call center activity, and resources on a real time basis ensuring service performance goals are consistently achieved. This position will work closely with the leadership of the call center teams on optimization of ACD capabilities, staffing and scheduling, time off planning and performance reporting. Essential Functions:...
RESPONSIBILITIES: · Manage WFM personnel · Administration of setup and utilization of Community WFM software and ACD reporting · Administration of communication to and from Operations and other support departments · Collection and analysis and reporting of historical center performance statistics · Collection and analysis and reporting of historical agent performance statistics · Manage long-term...
Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis. Title: Intraday Coordinator Job ID: 45309 Industry: Healthcare Location: Corona, CA Duration: 3 months Pay Rate Range: Depends on Experience (W-2 all inclusive rate) Purpose an...
Industry leader celebrating our 20th year in business, seeking motivated, ENTHUSIASTIC individuals to work in a professional, fast paced call center with unlimited growth potential. Starting pay $40-$60K annually plus benefits and paid training. Day and Night Full Time Shifts. Skills required: Excellent Verbal Communication Ability to multi-task in fast paced environment PC proficient Great Attend...
Position Summary Candidate will report to the Director of Telecom and be responsible for design, implementation, and support of technology applications for multiple contact centers from a technical perspective, new product development and functional testing perspective. Experience in a contact center environment with knowledge of ACD, IVR, and Call Recording systems is required. Strong written com...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and tal...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account informa...
XEROX is looking for a Call Center IT Site Manager. This is a hands on technical role as well as a management role. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their rea...
Position: Call Center Analyst I-Real-Time Operations Location: Carle Place, NY Summary: As a member of the Real Time Operations Team, your role will be to proactively monitor the state of our contact center and information technology operations. This includes doing proactive analysis on performance of all operational channels which include telephone, chat, email and social media. to try to ensure...
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center Oper...
About Comdata Comdata Inc. is a leading business-to-business provider of innovative electronic payment solutions. As an issuer and a processor, the company provides fleet, corporate payment, healthcare, virtual card, and prepaid solutions to over 30,000 customers. Comdata’s SVS division is a global gift card and loyalty innovator that manages over 600 million cards and processes over 1 billion tra...
designing and supporting call center applications. This position will be primarily responsible for supporting the contact center platform and all adjunct systems on a day to day basis. Must have hands on experience assessing business unit needs and developing the appropriate call center designs. Experience creating call center supervisor and agent roles for new and administered Automated Call Dist...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Govig, the premier Executive Search firm in the Arizona market, is seeking a Call Center Operations Manager for a Fortune 500, multi-divisional company. Job Description: The Call Center Operations Manager will provide mentorship and leadership to a team of in-bound customer service representatives. This person will be responsible for developing and driving a strong customer service culture. The po...
Our client in Miami, Florida (FL) is looking for a Business Systems Analyst for their Call Center. Description: This position requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction. Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process. Requires abi...
Send Resume to ***** Our client is currently seeking a Call Center Customer Service Professional (Bilingual/ Spanish) Description Investigate and resolve access and cultural sensitivity issues identified by the health plan staff, State staff, providers, advocate organizations, and members Monitor the health plan?s formal and informal grievances with the grievance personnel to look at...
Group of medical clinics headquartered in Northbrook, IL is looking for an experienced Call Center Manager with proven track record of success to join our growing team. The successful candidate will utilize creative and analytical skills to solve new and complex issues; direct, consult and assist all levels of management and staff. Main responsibilities: - Hire and train new staff members - Ensure...
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High School
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