Call Center Manager Jobs in Atlanta, Georgia
Assistant Manager – Member Contact Center International membership societyis seeking a customer service oriented, contact center assistant manager to supervise 3 employees and engage in activities thatresult in quality internal and external customer support. The ideal candidate isa team player who works well with others, demonstrates excellent verbal and written communication skills, effectively m...
Georgia Urology, P.A. is seeking a dynamic Call Center Manager to join our team! The CCM will report directly to the CEO and will be highly focused on customer/patient service. The CCM will ensure that the call center functions optimally throughout the day. An outline of the CCM's responsibilities are as follows: · Supervises the day to day activities of the call center. · Will closely monitor the...
Position Description As a Top Producer Specialist you will be responsible for supporting our Top Producers by answering inbound calls related to brokerage operation questions, and explaining policies and procedures set forth by the broker dealer. Topics of requests may include: commissions, account establishment and maintenance, advisory business, cash management, transfers and retirement accounts...
1. Provides feedback and education to staff to improve performance. 2. Supervises day-to- day processing of enrollment applications. 4. Ensures that enrollment forms are processed efficiently and accurately and identifies and recommends areas for improvement to the Call Center Manager. 5. Ensures staff maintains updated knowledge of the project and updated knowledge of enrollment rules. 6. Oversee...
Job Description: The Lead Manager of Digital Assistance Center OSD will act as a liaison between the Operations Team and external vendors as well as employee resources. In addition, the Lead Manager will be able to translate information from a variety of internal AT&T sources into communications that can be passed on to vendor centers who handle the customer experience with the DAC. This role is p...
SHARED STRENGTH Georgia United Credit Union is a $1 billion full service financial institution. As an organization that is committed to service, our vision is to become the financial institution and employer of choice by consistently exceeding our member and employee expectations. We are looking for enthusiastic team players with great attitudes to enhance our service to our members! We are seekin...
As a leading not-for-profit health system, WellStar exists primarily to provide programs and services that benefit our patients, communities & employees. We are driven to deliver world-class healthcare, with state of the art technology and a team committed to quality, safety, service and employee engagement. We’ve created a first-rate health system that shines like no other, and a place of which o...
Manager - Pharmacy Atlanta, GA This position is with a 500+ bed acute care hospital network that is part of a non-profit system located in the Atlanta, GA area. This particular role is over their onsite Long term acute care Center Five-Star Rated: Recipient for Treatment of Heart Attack in 2013 Recipient for Treatment of Chronic Obstructive Pulmonary Disease in 2013 Top Workplace in Healthcare: Re...
Nurse Manager - Emergency Services Atlanta, GA This position is with a 500+ bed acute care hospital network that is part of a non-profit system located in the Atlanta, GA area. This particular role is over their onsite Long term acute care Center Five-Star Rated: Recipient for Treatment of Heart Attack in 2013 Recipient for Treatment of Chronic Obstructive Pulmonary Disease in 2013 Top Workplace i...
Puretalk USA (a division of Telrite Corporation) is seeking a Customer Relations Manager (CRM) to manage a team of Puretalk USA customer relations representatives (CRR) in a call center environment. The CRM receives escalated communications from customers/servicers/internal personnel regarding service issues and incidents. The primary responsibilities include managing customer satisfaction, speed...
CRM Delivery Operations Manager Scope: The Customer Relationship Management (CRM) Delivery Operations Manager is a first line management position responsible for influencing departmental strategy and managing the daily operations of a services or support department, function or business area by anticipating, guiding development of, and implementing required systems, procedures and programs to cons...
Job Description: The Senior Manager for myServices will support the online features of services within myAT&T. This position is an integral part of increasing the expansion in the shift of new and existing account management transactions to digital transactions. The Senior Manager for myServices will provide business oversight and support all efforts for managing and enhancing current services for...
On Site Job Fair at Aramark Uniform Services, August 27th from 8:00am to 4:00pm Who: Aramark Uniform Services When: Wednesday, August 27, 2014 Where: Aramark Uniform Market Center 401 Glen Iris N Atlanta, GA 30308 Time: 8:00am to 4:00pm What: District Manager, Assistant District Mgr., and Route Operations Manager Positions Apply online and submit your resume for consideration & review as an Assisg...
We are an established and growing company looking for an awesome individual to join our team as a Marketing Manager in the Atlanta area! We distribute 1.8mm tons of ice annually and are an incredibly stable and expanding organization. Top performers in this role have the opportunity to move into larger markets or even advance into a VP position in the future! JOB DESCRIPTION JOB TITLE: Market Mana...
Nurse Manager - NICU Atlanta, GA This position is with a 500+ bed acute care hospital network that is part of a non-profit system located in the Atlanta, GA area. This particular role is over their onsite Long term acute care Center Five-Star Rated: Recipient for Treatment of Heart Attack in 2013 Recipient for Treatment of Chronic Obstructive Pulmonary Disease in 2013 Top Workplace in Healthcare:...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Web Operations Manager Atlanta, GA; Charlotte, NC Full-Time $100,000 - $130,000 Apply Apply Web Operations Manager Atlanta, GA; Charlotte, NC Full-Time $100,000 - $130,000 Apply Job Details Growing Ecommerce Retailer seeks experiences Web Operations and Infrastructure Manager! What You Will Be Doing - Managin...
Branch Manager Labor Smart Labor SMART, Inc. provides on-demand temporary labor to a variety of industries. Our clients range from small businesses to fortune 100 companies. Every day we provide them with the muscle they need to get the job done. Our mission is to be the provider of choice to our growing community of customers, with a service-focused approach, that positions us as a resource and p...
Primerica, Inc., headquartered in Duluth, GA, is a leading distributor of financial products to middle income households in North America. Primerica representatives provide appropriate solutions through term life insurance, mutual funds, annuities and other financial products. We insured more than 4 million lives and had over 2 million client investment accounts as of December 31, 2013. Primerica...
JOB DESCRIPTION Title: Client Support Manager Department:Operations Reports to:Vice President of Operations Status: Full-time Location: Duluth, GA Summary: The Client Support Manager is responsible for supervising the Qmatic Help Desk Support team and to raise the expertise and efficiency to support our hardware and software technologies. In addition, this position will manage timelines and ensure...
We are seeking a Retirement Plan Services Manager for a perm position in Duluth, GA. We are seeking an exceptional professional that has retirement plan knowledge as well as an IRS/DOL tax reporting background with a minimum of 10-15 years’ experience. Having a background in IRS Non-Bank Custodian requirements as they relates to IRAs, Third-Party Administered 401k plans along with other type plans...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Atlanta
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
Maintains call center equipment operation by ensuring preventive maintenance; calling for repairs.
Popular Call Center Manager Articles
Sample Letter of Recommendation
Ever wanted to write a glowing letter of recommendation but weren't sure what it should look like? Here's an example.
Look to the Insurance Industry for Job Stability
Insurance is the Rodney Dangerfield of the business world: It doesn’t get much respect, but the industry is stable and hiring is strong.
Sales Career Advice
Learn about sales careers and get advice on writing your sales resume, preparing for a sales interview, improving your job performance and more.
Job Interview Information
Do you have an interview coming up? Get all the advice you'll need to ace it by checking out our complete library of job interview resources.
Find a Tech Internship
Internships are important for students beginning tech careers. Get some expert tips on how to land one.