Call Center Manager Jobs in Atlanta, Georgia
Our client is looking for an individual experienced in call center workforce management with a strong reporting background to provide support to center leadership. The WFM and Reporting Manager is primarily responsible to implement and maintain a workforce management strategy that aligns with organizational goals. Specifically, the WFM and Reporting Manager will create reporting, analyze call arri...
Georgia Urology, P.A. is seeking a dynamic Call Center Manager to join our team! The CCM will report directly to the CEO and will be highly focused on customer/patient service. The CCM will ensure that the call center functions optimally throughout the day. An outline of the CCM's responsibilities are as follows: · Supervises the day to day activities of the call center. · Will closely monitor the...
Position Description As a Top Producer Specialist you will be responsible for supporting our Top Producers by answering inbound calls related to brokerage operation questions, and explaining policies and procedures set forth by the broker dealer. Topics of requests may include: commissions, account establishment and maintenance, advisory business, cash management, transfers and retirement accounts...
MUST HAVE THE FOLLOWING EXPERIENCE: SUPERVISOR/MANAGER IN A CALL CENTER ENVIRONMENT AVAILABLE TO WORK 1 PM - 12:00 AM -As an Operations Supervisor for, you will be responsible for the following: •Motivate and manage a staff of customer service representatives within an inbound call center environment. •Monitor, coach and develop employees for optimal performance. •Responsible for employee records...
POSITION PURPOSE: The General Manager (GM) is responsible for the overall leadership and management of an ABRA collision repair center. The incumbent directs and leads the admin and production teams to ensure that sales, operational, financial and customer satisfaction metrics are achieved by strict adherence to ABRA’s Operational Excellence processes. KEY CONTRIBUTIONS: 1. Sales Leadership: Sets...
Job Description: The Lead Manager of Digital Assistance Center OSD will act as a liaison between the Operations Team and external vendors as well as employee resources. In addition, the Lead Manager will be able to translate information from a variety of internal AT&T sources into communications that can be passed on to vendor centers who handle the customer experience with the DAC. This role is p...
WellStar Health System is a not-for-profit system recognized as a national leader in comprehensive care. Staying ahead of the curve in technology has enabled WellStar to be leaders in both the diagnosis and treatment of an extensive array of health conditions. Serving a population of more than one million residents of NW metropolitan Atlanta, WellStar consistently looks at total patient wellness a...
Description Northrop Grumman Information Systems sector is seeking a Project Manager to join our team of qualified, diverse individuals. This position will be located in Atlanta, GA The qualified applicant will become part of Northrop Grumman's Information Systems IRS Joint Operations Center (JOC) support program. The JOC Program provides service, support and technology to the IRS Contact Center....
Puretalk USA (a division of Telrite Corporation) is seeking a Customer Relations Manager (CRM) to manage a team of Puretalk USA customer relations representatives (CRR) in a call center environment. The CRM receives escalated communications from customers/servicers/internal personnel regarding service issues and incidents. The primary responsibilities include managing customer satisfaction, speed...
We are an established and growing company looking for an awesome individual to join our team as a Marketing Manager in the Atlanta area! We distribute 1.8mm tons of ice annually and are an incredibly stable and expanding organization. Top performers in this role have the opportunity to move into larger markets or even advance into a VP position in the future! JOB DESCRIPTION JOB TITLE: Market Mana...
TIME SOLUTIONS, LLC Company Job Title: Help Desk Manager Chenega Job Title: Help Desk Manager Clearance: Background Check Location: Atlanta, GA Reports To: Program Manager FLSA Status: Exempt, Full Time, Regular, Salaried Prepared Date: 04-21-2014 Approved Date: 04-21-2014 *THIS POSITION IS CONTIGENT ON CONTRACT AWARD* Summary: The Help Desk Manager will have overall contract responsibility for th...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Web Operations Manager Atlanta, GA; Charlotte, NC Full-Time $100,000 - $130,000 Apply Apply Web Operations Manager Atlanta, GA; Charlotte, NC Full-Time $100,000 - $130,000 Apply Job Details Growing Ecommerce Retailer seeks experiences Web Operations and Infrastructure Manager! What You Will Be Doing - Managin...
Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manag...
Overall Purpose: Review website behavior patterns using metric tools to analyze and optimize business results and user experience. Key Roles and Responsibilities: Interprets web analytics data to develop key insights and recommendations for the ATT./ Cricket Wireless. Com Marketing and Operations teams. Create dashboards and scorecards to communicate actual performance towards vendor goals and cor...
Company Introduction Since 2006, HubPages has been the preeminent online writing community for bloggers and freelance writers to realize the full lifetime value of their writing. Over 220,000 writers and bloggers have published over 1 million informative, useful articles (.Hubs.) on HubPages to date. On HubPages, you own your Hubs (you're free to publish and unpublish as you please), in contrast t...
Get referred to this job Schedule: Full-time Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. Accen...
Job Description Director, Account Management Summary The Account Management Director will have lead client relationship management with the client. Will work closely with the Corporate and Regional personnel to ensure program success. Will ensure that all communications between the client and the Corporate team are delivered in a consistent and organized manner. Will also ensure that communication...
To develop, maintain and grow On Premise and CDC account volume and gross profit within an assigned territory. This person will be responsible for account development and retention, new account acquisition and face to face order taking within the confined geography. They will have the ability to alter distribution, frequency and order taking procedures, to better meet the customers needs. The posi...
Position Purpose: Responsible for helping Fiserv implement the latest in information security technology. Managing a team of multidiscipline security professionals, help ensure that information security is fully integrated into all the products and services of Fiserv. Creating and achieving both tactical and strategic objectives that improve security posture, minimize risk, and enable business goa...
RN - Registered Nurse – Critical Care – ICU RN – RN RN - Registered Nurse – Critical Care – ICU RN – RN Excellent opportunity for an experienced ICU RN in a state-of-the-art facility just outside of Atlanta, GA. Looking for an ICU RN that works well in a busy environment and in a team setting. Quick interview process for the right candidate. Located just outside of Atlanta, GA Day/Night shifts ava...
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Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Atlanta
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains customer service by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
Meets call center operational standards by contributing information to strategic plans and reviews; implementing customer-service, production, productivity, quality, and security standards; resolving problems; identifying system improvements.
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