Call Center Manager Jobs in Atlanta, Georgia

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428 Atlanta, GA Call Center Manager jobs found on Monster.

Jobs 1 to 20 of 428
Just north of Midtown conveniently located off of Northside Drive and I-75. FUN ENERGETIC ENVIRONMENT! Our company is growing throughout the United States and is recruiting Appointment Setters. No selling involved! Must have excellent communication skills, telemarketing and/or sales experience. Must have good work ethic and be able to meet quota of setting six appointments per day. Having worked...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account i...
Kaiser Permanente Atlanta, GA
Description The principle purpose of this position is to manage the advice nurse telephone process and appointment scheduling. This manager will need strong experience in advice nurse telephone interactions, call center management, workforce selection and retention, and provide proven leadership ensuring quality judgment and care is exercised. Project management experience is necessary for the im...
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational st...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
State of Georgia Atlanta, GA, 30301
Excellent open and proactive written and oral communication skills. Ability to work in team-oriented, matrix managed environment. Knowledge of Microsoft applications to include Project, Excel, Word and VISIO (i.e. Process documentation tool). Proven analytical skills. Strong customer service orientation with Sales experience. Knowledge of business process development and improvement. Ability to su...
State of Georgia Atlanta, GA, 30301
Exceptional strategic and business acumen, a proven track record leading successful sales operations of call centers from boutique shops - up to several hundred seats, problem solving skills with the ability to turn findings into executable plans, a thorough understanding and interpretation of measurements such as conversion rates, efficiency, SPH and all key metrics used in driving and measuring ...
Company Overview CoStar Group, Inc. (NASDAQ - CSGP) is the leading provider of commercial real estate information, analytics and marketing services. Innovation, a passion for excellence and providing our customers with exceptional value are the core values that drive us. Throughout our history we have been the leaders in imagining and creating a platform that empowers commercial real estate profe...
Verizon Wireless Atlanta, GA, 30301
You love the challenge of figuring out how to streamline workflow. Manage the day-to-day operations of our network equipment through multiple channels and ensure product support to our customers through logistics, inventory planning and cost efficiencies. In other words, help us put the pieces of the puzzle together. Responsibilities The sales call center manager is responsible for managing all ...
Verizon Wireless Atlanta, GA, 30301
You love the challenge of figuring out how to streamline workflow. Manage the day-to-day operations of our network equipment through multiple channels and ensure product support to our customers through logistics, inventory planning and cost efficiencies. In other words, help us put the pieces of the puzzle together. Responsibilities This position will be responsible for working with the Directo...
State of Georgia Atlanta, GA, 30301
Bachelors degree required. No Experience Required 16 Years Education Preferred Skills None Given Job Description Community Call Center Manager Location: US-GA Atlanta Job Code: 4174 # of Openings: 2 Description Company Overview CoStar Group, Inc. (NASDAQ - CSGP) is the leading provider of commercial real estate information, analytics and marketing services. Innovation, a passion for excellenc...
Lockheed Martin Chamblee, GA
This position will serve as the Transition Manager of the IRS's Contact Center Infrastructure Upgrade ACD Replacement Project. He/she will oversee a two phased implementation strategy for replacing the existing ACDs in the IRS's very large Call Center Environment (CCE). A two-phased implementation strategy will be used with phase 1 being a proof of concept of the technical solution followed by pha...
Kaiser Permanente Atlanta, GA, 30301
This position is responsible for assuring that Call Center Service Associates provide timely and courteous service to incoming callers. This leader provides direct leadership and support to a community of approximately 20-25 phone or scheduling associates. They will assist with escalated calls, implement any procedural changes, provide coaching and counseling to increase staff knowledge and delive...
Verizon Wireless Atlanta, GA
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This position is responsible for maintaining operational readiness and an elevated standard of excellence for HTI’s internal contact and testing center....
Piedmont Healthcare Atlanta, GA
HR Shared Services Coordinator- Call Center Job Number: 1405258 Description Provides customer service to all Piedmont Healthcare employees, executives, and physicians. Assists Human Resources with projects, communications, benefit enrollment, PeopleSoft Employee Self Service and Manager Self Service. Coordinates implementation of services, policies and programs through Human Resources staff; pa...
Piedmont Healthcare Atlanta, GA
Lead Call Center Rep-Piedmont Medical Care Corporation, Atlanta GA. Job Number: 1405235 Description Become a part of the Piedmont Family! Piedmont Healthcare – It’s Time to Get Better. We care about our employees so you can care for our patients. Piedmont Healthcare. In this position you will: Overseeing the daily operations of the Call Center while enhancing the overall effectiveness of the ...
Hello, My name is Michelle and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Atlanta, GA. Details for the position are as follows: Job Description: Individual will be in a call center type environment that requires the individual to answer incoming phone call...
Piedmont Healthcare Atlanta, GA, 30301
Provides customer service to all Piedmont Healthcare employees, executives, and physicians. Assists Human Resources with projects, communications, benefit enrollment, PeopleSoft Employee Self Service and Manager Self Service. Coordinates implementation of services, policies and programs through Human Resources staff; partners with Center of Excellence and Operations to respond to HR issues and req...
Piedmont Healthcare Atlanta, GA, 30301
Become a part of the Piedmont Family! Piedmont Healthcare – It’s Time to Get Better. We care about our employees so you can care for our patients. Piedmont Healthcare. In this position you will: Overseeing the daily operations of the Call Center while enhancing the overall effectiveness of the Center’s goals and objectives. Supervising and coordinating the activities of employees in the Call Cen...
Verizon Wireless Atlanta, GA, 30301
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This position is responsible for maintaining operational readiness and an elevated standard of excellence for HTI’s internal contact and testing center....

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Customer Service Career Tools

Call Center Supervisor

Salaries

$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Atlanta
(293 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
38.4%
Some College Coursework Completed
24.2%
High School
21.2%
Associates
8.1%
Master's
5.6%
(198 Respondents)
Source: Monster.com Careerbenchmarking Tool

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