Call Center Manager Jobs in Chicago, Illinois
Mutual Trust Financial Group (MTFG), a “Chicago’s 101 Best & Brightest Companies to Work for” award recipient for 9 consecutive years is seeking an experienced Customer Service Manager from the financial services industry, preferably in a call center, to assume the position of Manager, Policy Owner Services. This is your chance to work for a top-rated company with career advancement opportunities,...
Cadillac of Naperville is looking for motivated individual seeking challenging position. As the Manager, you will be actively involved in leading a small team of representatives with the responsibility to maximize our centers efficiency, productivity and profitability. Automotive knowledge and account management is helpful, but is not a requirement. Paid Training provided. Our ideal applicant will...
Senior Manager, Call Center Systems-OPE000327 The Sr. Manager Frontline Support - Systems will act as the liaison and strategic representative for application/system support and development for all Frontline Channels between the IS, Facilities and Engineering groups to resolve Frontline impacts and concerns that are in line with our agreements of service. They will partner closely with the IS Infr...
The primary responsibility of the Call Center Manager is to provide support to the Director of Online Portfolio by ensuring that the call center is appropriately staffed and operationally prepared to provide excellent customer care to all customers and prospective customers. Responsibilities include but are not limited to: Lead and direct a team of 2 Call Center Supervisors Manage the overall dire...
RESPONSIBILITIES: Our client is seeking a Call Center Analyst in Chicago, IL. Duties: Accountable for taking calls to ensure our customers have the quickest and best possible service. Accountable to perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. Accountable to recommend and implement corrective solutions to ensure quick and accurate s...
Position Description: Are you a team player who aspires to do more with your career? Are you looking for 'more' than just administrative work? Do you want to manage client accounts but would rather not work in a sales role? Do you have experience building and maintaining relationships with existing clientele or have experience in a consultative customer service environment? Are you looking for a t...
The Alzheimer's Association is making a difference and so can you! The Alzheimer's Association is the world’s leading voluntary health organization in Alzheimer care, support and research. We are the largest private funder of Alzheimer research and the premier source of information and support for the more than 5 million Americans with Alzheimer’s disease and their 15 million families and caregive...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Contact Center Solutions Architect chicago, IL; Evanston, IL Full-Time $120,000 - $150,000 Apply Apply Contact Center Solutions Architect chicago, IL; Evanston, IL Full-Time $120,000 - $150,000 Apply Job Details Established Technology Solutions Provider & Leading VAR Partnered with Cisco, EMC, VMWare, NetApp,...
Job Description For over 120 years, ASCO Power Technologies has been pioneering every major product innovation in power transfer technology. Today, we are an industry leader in the manufacturing of automatic transfer switches, industrial control products and power control systems, and the world leader in emergency and standby power transfer solutions. We are the Power Authority - committed to prov...
Customer Service Manager Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what we...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
Operations Manager Position For the first 18 months, this position is 60% based in Bangalore, India and 40% based in Chicago, IL. That means a rotation of 3-4 months in Bangalore, then 2-3 months in Chicago, for the first 18 months. After that, you will mostly be based in Chicago, with shorter trips to India a few times a year. We are looking for a person to join our Operations Management team at...
Entry Level Sales - Sales Manager Needed Our Management Training program is recognized as one of the best in the advertising and event industry! Imagine representing companies that are worth billions and receiving FULL PAID TRAINING to jump start your career! SALES / RESTAURANT / BAR / RETAIL / CUSTOMER SERVICE EXPERIENCE WANTED! If you have great people skills and enjoy working with the public, w...
eCommerce Merchandising & Operations Manager Ace Hardware Corporation As the eCommerce Merchandising and Operations Manager, you will be responsible for managing a team and leading acehardware.com’s merchandising and order management & fulfillment channel. In this role, you will have the opportunity to set the direction for the platform’s merchandising and pricing strategies, infrastructure & site...
Position Description: This position description provides the minimum job requirements as additional duties may be assigned by supervisors. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. This job description is not a contract and does not change the employment “at will” relationship. FTD reserves its right to amend the job descripti...
The Reservations Manager is a leadership role that oversees the Reservations Supervisors, Senior Team Lead Agents, Team Lead agents, Reservations Sales Agents, and Administrative Assistant who handle Mexico, Caribbean, Hawaii, AMResorts, Personal Touch, Golden Apple and Western Region calls from Travel Agents and clients. Essential Duties/Responsibilities: Make effective independent decisions repr...
Get referred to this job Schedule: Full-time Organization: Accenture Analytics Travel: 100% (Monday - Friday) Position: Accenture Analytics - Cassandra Manager The digital revolution is changing everything. It’s everywhere – transforming how we work and play. Are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 indu...
Civil Status Needed: Our customer can only hire; EAD's, Green-Cards (Permanent residents), or US Citizens About TNG: Since 1993 The Nugget Group has been a leading provider of top-notch Human Capital to the Fortune 500. We understand the symbiotic relationship between people and companies. By applying you will leverage two decades of experience to your gain. Our reputation and standing in allows u...
POSITION SUMMARY We have an excellent careeropportunity for an Assistant Manager withinin the Policyholder Services Department at Combined Insurance, a part of theACE Group of Companies. In this role you will assist themanager in all day to day activities in leading 20 team members.Responsibilities include, review daily performance reports, maintain dailyattendance, monitor the daily assignments,...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. We are hiring a Healthcare Provider Network Manager. Preferred location is St. Louis, MO- with addition...
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Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Chicago
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains call center equipment operation by ensuring preventive maintenance; calling for repairs.
Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
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