Call Center Manager Jobs in Chicago, Illinois
Currently, there are no Call Center Manager jobs available in Chicago, Illinois which match this search. You may wish to explore similar job titles on the Customer Service jobs in Illinois page or view related jobs below.
PROGRAM MANAGER ESSENTIAL JOB FUNCTIONS · Maintain an open line of communication with client representatives, acting as the main contact for client interaction · Interface directly with client representatives and ensure that program objectives are met · Provide all necessary program specific reporting to client Partner with client to maintain high quality of service and current product/proced...
State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality self-pay patient account follow up, patient billing, and customer service to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or se...
Nationally recognized and successful company has an immediate opening for a CALL CENTER MANAGER to manage and lead the expansion of their Work-at-Home (WAH) Agents Program. Ideal candidate will have at least 5+ years of experience running a good sized WAH Program as they are looking to add several hundred positions over the next year. Candidate will have been through significant ramp-ups before an...
Automotive Business Development Center Manager Mercedes-Benz of San Diego has a rare opportunity for an individual experienced in managing a sales call center operation. The ideal candidate will have experience managing a department which processes internet and telephone sales leads, responds to product information inquires, schedules appointments with interested buyers, and maintains ongoing com...
Call Center Manager Fargo, ND Requisition ID: 1505 Travel: <25% Remote Work Option: No Temporary employment: September 2013-February 28, 2014 Must be flexible between 9am-9pm and able to work some weekends Job Description The Call Center Manager, reporting to the Program Manager, will be responsible for the management and oversight of the call center functions, supporting the Assister Help...
Taxi Services, Inc. Assistant Call Center Manager Job Overview: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff Job Duties: · Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and qua...
TruBridge has an immediate opening for a Call Center Manager in its Monroe, LA facility. The Call Center Manager will oversee the production, quality, attendance and general day to day issues of 100+ call center employees with the assistance of supervisory staff. Having both a professional appearance and demeanor, the ideal candidate will have a proven knowledge of Microsoft Excel and Word, be abl...
Company Confidential Las Vegas, NV
About the Job We have an immediate opportunity for a Manager position in the Call Center of our financial services company. This position leads a team of Sales Agents and consistently works to exceed overall sales targets and other performance metrics as required by the needs of the business. You will provide ongoing coaching and training; communicate program goals: manage daily production and su...
Are you a leader? Do you enjoy developing and encouraging team members to higher levels of performance? Are you passionate about driving sales and service? Do you take ownership to deliver results? If you answered yes to these questions, then Western Federal Credit Union is the place for you! Western is seeking a Manager responsible for the planning, coordination, and management of the daily fun...
We are seeking an experienced CALL CENTER MANAGER in the Burbank or Pasadena, CA area. Ideal candidate will be responsible for managing all personnel, operations and activities in an inbound call center environment handling customer service, sales and order entry calls. Will also be responsible for training/development, quality assurance, budgets, performance, metrics and reporting. Ideal candida...
Shield HealthCare’s has an excellent opportunity for a Contact Center Manager in our corporate office. This position is responsible for managing all personnel, operation, and activities involving telephone customer service support. Job Accountabilities Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and...
CTG is currently seeking a Call Center Manager located in Durham, NC Duration: 4-6 months contract The manager will supervise a team of Sales Support Administrators and work with Sales Support Specialists. . The manager will direct the work flow and provide quality assurance on documents & reports. Responsibilities Manage a team of Sales Support Administrators who will: • Respond to requests ...
The Call Center Manager manages the day to day operations of the Hisense's inbound Call Center. This role is accountable for employee development including coaching, mentoring, providing evaluations and recommending corrective actions for up to 20 team members responsible for TV or appliances service customers. It is also responsible for managing call center performance metrics, quality performanc...
Charter Communications Inc. WORCESTER, MA
Description Job Summary Responsible for managing the customer service department involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the billing, collections, information systems and dispatch departments. Essential Functions of the position Monitor customer service training program Ensure that customer service staff follow Company proce...
ARAMARK Corporation Salem, VA
Overview: About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Comp...
We are looking for a strong leader with Experience to lead our Call Center. We have a great team of associates waiting for the right person to take them to the next level. Our call center handles both in/out bound calls. The right candidate will understand a sales culture and how to motivate there team. Position comes with a salary and outstanding Bonus Opportunity. Requirements: prior manageme...
Company Confidential Coppell, TX, 75019
We would like a manager with call center experience that would be able to come in and hit the door running. We would like for them to be able to forecast if we need to ramp up on customer service team members and really shine and show their bubbly and energetic skills. This company is a very unique team that needs to have someone that can give the positive vibes at all times. Customer Service Man...
Career Opportunity: Call Center Manager with LifeSafer, Kent, WA Are you a Call Center Manager whowants to help lead a dynamic team in an industry that is making a difference? Are you looking for a great opportunity to shape and grow an inbound/outboundcall center with a focus on revenue generation? Are you ready to take your career to the next level in a work environment where your skills are va...
Company Confidential Clifton, NJ, 07013
JOB SUMMARY: The Member Services Manager will be responsible for monitoring customer service phone calls to ensure accuracy and quality, provide coaching and feedback to customer service representatives, provide support for escalated phone calls, research and resolve member issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Daily monitoring of call metrics such as Abandonment Rate, Average Speed o...
Company Confidential El Monte, CA, 91731
Page 1 Call Center Manager Job Description The Call Center Manager oversees busy call center and is responsible for management of reservation agents and dispatchers, ensuring productive and efficient operations, and maximizing employee productivity. This position includes staff supervision, contract requirement compliance, the ability to review/analyze call volume data and trending to ensure ...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Chicago
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains customer service by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
Meets call center financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
Popular Call Center Manager Articles
Sample Letter of Recommendation
Ever wanted to write a glowing letter of recommendation but weren't sure what it should look like? Here's an example.
Look to the Insurance Industry for Job Stability
Insurance is the Rodney Dangerfield of the business world: It doesn’t get much respect, but the industry is stable and hiring is strong.
Sales Career Advice
Learn about sales careers and get advice on writing your sales resume, preparing for a sales interview, improving your job performance and more.
Job Interview Information
Do you have an interview coming up? Get all the advice you'll need to ace it by checking out our complete library of job interview resources.
Find a Tech Internship
Internships are important for students beginning tech careers. Get some expert tips on how to land one.