Call Center Manager Jobs in Maryland
In addition to performing technical work, every member of our consulting staff has the opportunity to have in-depth client interactions that require excellent verbal and written reporting skills. Our consultants are the ones who hold each and every client relationship at our Company. These relationships drive our ability to quickly and accurately identify and solve our clients' most difficult prob...
Project/Position Introduction: The Maryland Health Benefit Exchange Consolidated Service Center assist Maryland residents enroll for coverage under the Affordable Care Act (ACA). Overview: The Call Center Manager will be responsible for all operational aspects of the call center. The Call Center Manager will coordinate the overall day-to-day activities of the call center and develop the policie...
Aetna Inc. Baltimore, MD, 21203
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
Kaiser Permanente Largo, MD
Description To provide administrative support for Medical Office Building, Facility Operations Manager and ensure efficient coordination of communication and administrative functions throughout the MOB. Essential Functions: • Provides high level administrative support to Facility Operations Manager and Medical Office Building exercising considerable discretion and independent judgment in handli...
Overview: The Coordinator-Quality Assurance monitors live and recorded calls and evaluates them using a pre-determined set of criteria (scorecard) and provides feedback to managers regarding the performance of Customer Service Representatives. Responsibilities: Monitors live and recorded calls and evaluates them using a pre-determined set of criteria (scorecard) according to a scheduled determi...
First Mariner Bancorp Baltimore, MD, 21203
POSITION: CALL CENTER DIRECTOR LOCATION: CANTON HEADQUARTERS RESPONSIBILITIES: Responsible for integrating the bank’s marketing and promotional strategy into the telephone delivery strategy; supervising the further development of 1 st Mariner Bank’s Contact Center to include the integration of the Bank’s business lines; facilitating the development and training of the Contact Center staff to pro...
UnitedHealth Group Inc Elkridge, MD
Position Description As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.(sm) Responsibilities for this position are to: Conduct a h...
Description We are currently seeking a mid-level Software Engineer 4 to support the CECOM SEC Communications (COMM) Directorate. The CECOM SEC COMM Directorate is responsible for providing software life cycle support solutions and services for Tactical Communication systems that enable Warfighting superiority and information dominance across the Battlefield. Our team will be responsible for perf...
Marriott Corporate Headquarters Oxon Hill, MD, 20750
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “...
Northrop Grumman Aberdeen, MD, 21001
We are currently seeking a mid-level Software Engineer 4 to support the CECOM SEC Communications (COMM) Directorate. The CECOM SEC COMM Directorate is responsible for providing software life cycle support solutions and services for Tactical Communication systems that enable Warfighting superiority and information dominance across the Battlefield. Our team will be responsible for performing the so...
Bank of America Corporation Beltsville, MD
The Center Based Small Business Banker (CBSBB) reports directly to the Small Business Banker Manager and is a critical component of the bank's overall small business sales and service strategy in banking centers with substantial small business opportunity. CBSBBs are responsible for establishing themselves as primary points of contact within banking centers for walk in small business customers and...
Brooke Grove Retirement Village is seeking a full time Certified Dietary Manager to serve as the Assistant Manager of Culinary Services. The Assistant Manager works with the Culinary Manager to manage all aspects of the Culinary department in our 168-bed rehabilitation and skilled nursing center. The Assistant Manager is responsible for assisting the Culinary Services Manager with all aspects of ...
Bob Bell Chevrolet of Bel Air is looking for a smart, ambitious, and experienced Business Development Manager to launch our new Business Development Center, then interview, train, motivate and guide a new team of Business Development Representatives. Individuals up for the challenge, apply today! Automotive experience helpful but not required. As the Call Center Manager, you will be held accounta...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healt...
GHA TECHNOLOGIES WHEN SERVICE AND DELIVERY COUNT!! Celebrating our 25th Year of Service! Recognized as Microsoft's 2013 Western Regional SMB Partner of the Year Award winner! Check out GHA, and learn why we moved up 157 spaces on CRN's Solution Provider 500 (previously the VAR Business 500) to number 172 in just two years! The Best Compensation Plan in the Industry! Our top Sales Professional...
Capital One Germantown, MD
Description Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guid...
PNC Bank Columbia, MD, 21044
As a PNC Assistant Branch Manager, you will be part of successful retail banking organization. Our Assistant Branch Managers lead and manage the daily client experience and activities on the floor, collaborating with dedicated colleagues in directing sales and service activity. Your position will directly assist and report to the Branch Manager. In a typical banking day, you will enjoy a high lev...
Senior Manager, Contact Center Technologies Platform Architecture Job Number: 35205134 Santa Clara Valley, California, United States Posted: 22-Sep-2014 Weekly Hours: 40.00 Job Summary Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling wha...
Contact Center Readiness Program Manager Job Number: 36542104 Austin, Texas, United States Posted: 06-Nov-2014 Weekly Hours: 40.00 Job Summary The Apple Online Store Team is passionate about providing outstanding pre and post-sales support to our customers. We are seeking an experienced leader to ensure all people, processes and technologies are aligned for both internal and external contact...
Manages Unit/Country/Regional HR providing HR support to business leaders. Works with divisional colleagues to translate business strategy into a strategic people agenda and design and deliver development/ change programs. Provides effective human resources guidance and support to the business in staffing, compensation, performance management, employee relations, orientation, policy/procedure inte...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor in Maryland
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
Prepares reports by collecting, analyzing, and summarizing information; recommending changes.
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