PHH Corporation Sparks, MD, 21152
The Contact Center Manager is responsible for managing the day to day operations of a 60+ employee call center/customer service division, as well as planning an...
Job Description: POSITION SUMMARY The Manager of Team Care is responsible for oversight and management of the Scheduling Center and the Helpdesk within Care Imp...
The Senior Resource Group is actively seeking an experienced Call Center Manager. We are a premier Independent General Agency with a rapidly growing clientele o...
Technisource Columbia, MD, 21046
Please email interested resumes to micahsulewski@technisource.com! As of this point in time it looks like we are moving more towards the Blended Agent model for...
Job Description SUMMARY: JOB DESCRIPTION SUMMARY: Answers inbound calls and makes outbound calls, as well as assists customers who have specific inquiries regar...
Job Duties & Responsibilities: * Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. * Lead and ...
Terminix Clinton, MD
An Equal Opportunity/ Affirmative Action Employer - AA/EOE/M/F/D/V SUMMARY: At Terminix, our people bring tremendous pride and integrity to everything we do. In...
The Edens Group, LLC Bethesda, 20814
VP of Product and Customer Support for a Dynamic Healthcare Company As the Leader in Recruiting Intelligence TM, The Edens Group, LLC has been retained by a tru...
Job Duties & Responsibilities: * Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. * Lead and ...

Customer Service Career Tools

Call Center Supervisor

Salaries

$27,310.00 - $64,200.00
Typical Salary for Call Center Supervisor in Maryland
(250 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
40.8%
Some College Coursework Completed
22.9%
High School
20.7%
Associates
7.8%
Master's
5.6%
(179 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Supervisor

Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
11.70 %
Size of Industry in 2006:
247,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active listening
Customer Service
Data Entry Skills
Delegation
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