Mass Eye & Ear Infirmary Requisition Number 12-0009 Title MANAGER CALL CENTER Department Patient Access Shift Hours Per Week 40 City Boston State MA Description...
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HW Staffing Solutions Ashland, MA, 01721
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Physicians Interactive Marlborogh, MA, 01752
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Customer Service Career Tools

Call Center Supervisor

Salaries

$27,310.00 - $64,200.00
Typical Salary for Call Center Supervisor in Massachusetts
(250 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
40.8%
Some College Coursework Completed
22.9%
High School
20.7%
Associates
7.8%
Master's
5.6%
(179 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Supervisor

Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
11.70 %
Size of Industry in 2006:
247,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active listening
Customer Service
Data Entry Skills
Delegation
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