Job Purpose: Must be Bi-Lingual to serve customers by planning and implementing operational and staff objectives; planning and maintaining efficient operations;...
AT&T is looking to hire College Graduates (December 2011/May/June 2012) for our U-Verse Leadership Development Program - U-Verse Dispatch Manager Requirements: ...
Position Summary The Team Leader provides the daily leadership and support for the program to meet customer and employee satisfaction while achieving the busine...
Priceline.com has grown to become one of the most recognized brands on the Internet. Powered by "best-in-class" creative and marketing strategies, priceline con...
Clear Rate Communications, Inc. Birmingham, MI, 48009
COMPANY DESCRIPTION Clear Rate Communications is an innovative telecommunications company that specializes in providing unlimited voice and data services to ove...
Clear Rate Communications, Inc. Birmingham, MI, 48009
COMPANY DESCRIPTION Clear Rate Communications is an innovative telecommunications company that specializes in providing unlimited voice and data services to ove...
Position Summary: The Customer Care Representative works in conjunction with the Customer Care Manager to insure customer satisfaction and the execution of "Bes...
Real Time Coordinator This is a site-specific workforce management position responsible for monitoring intra-day work volume (calls and work time). Ensures clie...

Customer Service Career Tools

Call Center Supervisor

Salaries

$27,310.00 - $64,200.00
Typical Salary for Call Center Supervisor in Michigan
(250 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
40.8%
Some College Coursework Completed
22.9%
High School
20.7%
Associates
7.8%
Master's
5.6%
(179 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Supervisor

Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
11.70 %
Size of Industry in 2006:
247,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active listening
Customer Service
Data Entry Skills
Delegation
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