Call Center Manager Jobs
Walker Advertising, Inc. currently seeks a Call Center Manager to oversee our Direct Response inbound call center. Responsibilities will include all areas of call center operations including customer service and technology. Successful candidate must be able to work efficiently in a fast-paced multi-tasked environment. Specific responsibilities include: • Oversee Call Center to ensure agents are kn...
Due to tremendous growth, our client has a brand new opening for a Call Center Manager, Sales & Retention. This position will manage company resources with respect to telephone sales, sales operations and retention of Mobile Personal Emergency Response Systems. Job Responsibilities: Coach Sales Consultants daily to ensure they’re following scripts & working at an acceptable pace Instruct Sales Con...
POSITION OBJECTIVE: Plans, develops, and implements the operational activities of the Specialty Groups in the Contact Center. Ensures an efficient workload/workforce balance through the effective utilization of resources in support of department’s mission. Supports and reinforces company policies, procedures, and values. FUNCTIONAL RESPONSIBILITIES: • Establish, monitor, and report Contact Center...
TransPerfect Family of Companies Call Center Operations Manager/Director We are currently seeking a Call Center Operations Manager/Director to work at our TransPerfect Remote Interpreting (TRI) Tempe, Arizona office. Position Summary: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Job Description: • Determine ca...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Customer Service Manager West Allis, WI; Milwaukee, WI Full-Time $55,000 - $75,000 Posted 12/13/2013 Craig Montgomery is recruiting for this position. Email your resume to Craig Apply Job Details Customer Service Manager needed for fast growing fuel company call center. Oversee the customer service teams and ensure...
Job_Other_Compensation: Job Description: Direct Hire Call Center (Collections and CSR) Manager: Immediate Opening with a highly reputable and growing Black Hills organization! Do you have front line call center management with an emphasis in collections and customer service? Adecco is recruiting top talent candidates for an amazing opportunity in Rapid City, SD. Job Duties: The primary duties of t...
Job Summary: Directs and coordinates activities of the Product Services Department. Provides technical and non-technical troubleshooting services to physicians, hospitals, operating room supervisors, sales force, and internal customers. Provides advice/feedback from customer to the Director of Customer Support on any operational issue affecting customer satisfaction. Ensures effective and professi...
Initially, you, as a Call Center Manager, will contribute to the growth of this company by leading ONE our key campaigns: which currently includes appointment setting, customer acquisition, and quality assurance programs. . You will play a critical role in driving team performance and results. This is a highly collaborative role and success is dependent on the ability to communicate effectively wi...
CALL CENTER MANAGER (HospitalOutreach Services) Human Arc is seeking an experienced and dynamic individual to oversee the customer service operations for its Hospital business marketwhich has responsibility for working with uninsured hospital patients to determine eligibility and secure enrollment in government-funded assistance programs. The primary responsibilities of this leadership role includ...
Crete Carrier is currently hiring for these positions in our Lincoln office: Call Center Agent Operations Associate Parts Manager Senior Communications Specialist Visit our company website for more details and to apply. www.cretecarrier.com/careers EOE...
The Telemarketing Manager is responsible for supervising the telemarketers, in persuading the customers or individuals to set up appointments for an in-home consultation and is accountable for recruiting, leading and mentoring an outbound call center. The job brings with the position, a plethora full of challenges that require a comprehensive understanding of telemarketing management skills. The s...
Call Center Manager The Call Center Manager will work within our new operations center in Edinburg, TX. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through the over-sight of the day-to-day operations and customer service in the center. She/he will provide call center performance reports and initiates and implements pr...
Company Confidential Boston, MA, 02110
Experienced Call Center Manager Search - Company Confidential This position entails ensuring the execution of our business plan. Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals Developing and supervising a team and preparing their performance reports Developing new targeting schemes and scripting for the op...
Ballweg Middleton, 53562
WE'RE GROWING 48 YEARS AND GOING STRONG! Ballweg Family of Dealerships is committed to having the most dedicated, qualified and professional team in the area. We now have a great opportunity for someone like you to join our team! CALL CENTER MANAGER Manages Customer Care Center and Customer Care Center Representatives. If you have call center or call center management experience, a strong customer...
Call Center Manager We are seeking qualified candidates with the education and Call Center Sales & Operations Management experience to devise and execute customer service programs; strategize call center sales and marketing plans through leadership and analytical ability, delivering results and goal attainment while improving the customer’s experience. The successful candidate will have a strong C...
Freedom Debt Relief is expanding our Customer Service Department in Tempe, Arizona and we are currently seeking a Client Services Manager JOB SUMMARY: The Client Services Manager is responsible for answering escalated calls from both internal and external customers in an effort to resolve client issues relating to their enrollment in the Freedom Financial debt reduction program. The incumbent is a...
Under general direction, focuses on managing the short and long term forecasting, staffing, and capacity analysis for call center that will support operations in manpower and facilities resource optimization. Responsible for the production and analysis of results data of operations activities, and strategic input on performance initiatives to improve operations performance. LG Electronics, a globa...
COMPANY OVERVIEW: LifeSafer, Inc. is the leading manufacturer, distributor, and service provider of Ignition Interlock Devices (IIDs). Ignition Interlocks are installed in a vehicle and measure the alcohol in the driver’s breath, only allowing them to start the vehicle if their breath alcohol content is below a set point. In short, we help save lives by limiting one’s ability to drink and drive. P...
PetersenDean Roofing and Solar Systems is the largest residential roofing and solar company in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems. Founded more than 20 years ago, our commitment to safety, superior quality customer service, and the environmen...
Looking for a call center manager for virtual call center sales staff. Must be excellent in Training , Motivating sales reps for high ticket items. HUGE INCOME POTENTIAL- Commission Only If you have experience managing a loan modification call center that is a plus, and we should speak further. To view a short video go to www.loanreductionplans.net Once you have viewed the video submit your resume...
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Answers for Call Center Manager Jobs
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What state has the most call center jobs?
Expert Human Resources/Benefits/Call Center/Customer Inquiry Specialist SUMMARY OF QUALIFICATIONS: Fifteen years experience as HR Benefits Representative for large Midwest bank with international l...
Which of these jobs would be most stressfull to you and why?
Working in the call center or support staff (front lines) where people come it to get welfare and food stamps Working as a McDonald's manager Working as a delivery driver for UPS **these ar...
What is the most soul crushing job in the world?
I would imagine any type of retail is. I've done it before, but I was a college kid and didn't take it seriously. If my managers gave me any sh*t I'd give it right back to them. But, now I understand ...
Why do companies have to give bottom of the barrel jobs important names?
Seriously at Comcast they call their call center reps...."account executives." At Georgia Power they are called...."account managers". Do they do this because the company has a self-importance polic...
How do I become a more valuable employee?
I started a new job 5 months ago. With minimal college education, I decided to return to school and pay off my Office Technology Certification, instead of getting wrapped up in loans, again. Anyways, ...
Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Meets call center financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
Meets call center operational standards by contributing information to strategic plans and reviews; implementing customer-service, production, productivity, quality, and security standards; resolving problems; identifying system improvements.
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