Call Center Manager Jobs
This position is the leader of customer service training and quality, responsible for delivering superior multifaceted customer service training and quality programs across multiple platforms and developing and implementing quality standards to measure success of training and customer service principles. The Manager oversees the development and planning of the usage of training and quality resourc...
Call Center Manager (2nd Shift) LeafFilter North Inc., the nation's largest gutter protection company is expanding and looking for a dynamic Call Center Manager to round out our management team. The ideal candidate will offer at least three years' experience managing an outbound call center, be skilled at recruiting, and adept at motivation. You must be proficient in training, and possess the ab...
Local waterproofing company is seeking a full-time enthusiastic inbound/outbound Call Center Manager. Candidates must be comfortable coaching employees as well as speaking with customers on the phone; previous call center experience preferred; proficient data-entry skills required. Proven record of dependable work history and ability to work in a drug free environment are essential. Starting compe...
JOIN THE GROWING CENTIMARK CORPORATION TEAM CentiMark Corporation, North America's #1 commercial and industrial roofing and flooring contractor currently has an exceptional opportunity for a full-time Regional Marketing and Call Center Manager based out of our Duluth, GA office. The successful candidate will be responsible for managing regional marketing efforts for CentiMark Corporation's South...
PROGRAM MANAGER ESSENTIAL JOB FUNCTIONS · Maintain an open line of communication with client representatives, acting as the main contact for client interaction · Interface directly with client representatives and ensure that program objectives are met · Provide all necessary program specific reporting to client Partner with client to maintain high quality of service and current product/proced...
The Call Center Manager is responsible for forecasting, scheduling, supervising and coaching a team of associates in providing quality service for inbound telephone calls. Creates and maintains company monitoring standards for call center/customer service representatives. Conducts analyses of call quality and call center statistics and provides feedback and recommendations to Management regarding ...
CallCenter Manager Excellent opportunity with a well-established prominent healthcare organization in the Capital Region. Direct hire position for a seasoned Call Center Manager with experience managing a high/priority call volume department, 25 plus employees, HR duties, scheduling and overall supervision. Qualified candidates must have: 5 plus years of call center management experience, healthc...
The Customer Service Call Center Manager oversees, leads, directs and manages day-to-day operations and development of a team of representatives whose primary function is to provide high quality customer service in a professional and positive manner to achieve both service and operational excellence in accordance with the Heritage Bank Mission, Vision and Values. Additionally, this position will h...
Recordflow has an opportunity for a Call Center Manager in our Puerto Rico office reporting to the Director and Senior Director of the Calling department. Key Responsibilities: • Day-to-day supervision of 40+ call center agents to ensure highest level of productivity. • Recruit, interview and train new call center agents • Generate daily productivity and performance reports for management • A...
Company Confidential Huntsville, AL, 35806
One of Huntsville's fastest growing companies seeks an experienced Call Center Manager. You must have prior management experience in a sales and service environment, a passion for people, and the initiative and drive to lead a team to success. We offer competitive pay, benefits, and the opportunity for growth and advancement as well as a positive work environment. If interested, please submit your...
Adecco has partnered with a leading waste management company in the South Austin area to fill a Customer Service Manager position for their call center. This position will be a direct hire opportunity for the right candidate. Hours of operation are 7:00 am – 5:30 pm Monday – Friday & ½ days on Saturday. Manager will work 40 hours within the week. Schedule may vary depending on needs. Annual sala...
Are you seeking a rewarding and challenging career opportunity, where you can grow and develop professionally? Bug Busters is seeking an experienced call center manager to join our corporate team in Woodstock, Georgia. Bug Busters USA is a family-owned and operated company, providing safe and effective pest control services to homes and businesses throughout Georgia, North Carolina, and Tennessee....
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Service/Call Center Manager Norwalk, CT Contract Unspecified Apply Apply Customer Service/Call Center Manager Norwalk, CT Contract Unspecified Apply Job Details We are a regional construction firm that also does demolition and carting. As we grow we are looking for a working customer se...
What Drives You? Succeeding and making major contributions? The opportunity and support to maximize your potential? Working with an organization that makes you proud? Collaborating and thriving as part of a team? We share your drive. DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of eac...
CUSTOMER SERVICE MANAGER: Are you a success driven individual that thrives when solving complex problems and issues? Are you "people" focused and enjoy constant interaction and management with staff members and customers? Do you have exceptional people management and customer service skills? If so, this very successful, privately-held and rapidly growing, manufacturing company located in Sumner, ...
Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establis...
Rainbow Apparel USA is currently seeking a Customer Service Call Center Manager to join their Corporate Team located in Brooklyn, New York. The Customer Service Manager is responsible for the planning, initial roll-out, operation and management of Rainbow’s new direct to consumer and retail customer service department. The Customer Care Manager will be a member of the corporate e-commerce steering...
Are you a leader? Do you enjoy developing and encouraging team members to higher levels of performance? Are you passionate about driving sales and service? Do you take ownership to deliver results? If you answered yes to these questions, then Western Federal Credit Union is the place for you! Western is seeking a Manager responsible for the planning, coordination, and management of the daily fun...
We are currently seeking a Project Owner for our Charleston Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The Project Owner...
Project/Position Introduction: Employment is contingent upon contract award. Overview: The Call Center Manager will be responsible for all operational aspects of the consolidated call center. This position will report to the Project Director and will directly supervise the Call Center Supervisors and Workforce Coordinator. The Call Center Manager will coordinate the overall day-to-day activitie...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains customer service by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
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