Call Center Manager Jobs
PROGRAM MANAGER ESSENTIAL JOB FUNCTIONS · Maintain an open line of communication with client representatives, acting as the main contact for client interaction · Interface directly with client representatives and ensure that program objectives are met · Provide all necessary program specific reporting to client Partner with client to maintain high quality of service and current product/proced...
Nationally recognized and successful company has an immediate opening for a CALL CENTER MANAGER to manage and lead the expansion of their Work-at-Home (WAH) Agents Program. Ideal candidate will have at least 5+ years of experience running a good sized WAH Program as they are looking to add several hundred positions over the next year. Candidate will have been through significant ramp-ups before an...
Taxi Services, Inc. Assistant Call Center Manager Job Overview: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff Job Duties: · Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and qua...
Leading Behavioral Health Care Provider specializing in drug and alcohol treatment is looking for a talented Call Center Manager to join their fast growing company Job Summary: The Call Center Manager leads a team of Call Center Reps (Consultants) which direct sales to individuals of Substance Abuse Professional evaluation services and includes taking sales calls, accepting inquiries from indivi...
Company Confidential Huntsville, AL, 35806
One of Huntsville's fastest growing companies seeks an experienced Call Center Manager. You must have prior management experience in a sales and service environment, a passion for people, and the initiative and drive to lead a team to success. We offer competitive pay, benefits, and the opportunity for growth and advancement as well as a positive work environment. If interested, please submit your...
About the company For over 50 years, our client has been transforming women’s lives with innovative, quality skin care products and exceptional career opportunities. As a proud member of the Direct Selling Association, our client takes extra care to ensure fair and honest business practices to all individuals. Their concern for the environment and society is evident by their recycling whenever p...
Company Confidential Las Vegas, NV
About the Job We have an immediate opportunity for a Manager position in the Call Center of our financial services company. This position leads a team of Sales Agents and consistently works to exceed overall sales targets and other performance metrics as required by the needs of the business. You will provide ongoing coaching and training; communicate program goals: manage daily production and su...
Call Center Manager Fargo, ND Requisition ID: 1505 Travel: <25% Remote Work Option: No Temporary employment: September 2013-February 28, 2014 Must be flexible between 9am-9pm and able to work some weekends Job Description The Call Center Manager, reporting to the Program Manager, will be responsible for the management and oversight of the call center functions, supporting the Assister Help...
Are you a leader? Do you enjoy developing and encouraging team members to higher levels of performance? Are you passionate about driving sales and service? Do you take ownership to deliver results? If you answered yes to these questions, then Western Federal Credit Union is the place for you! Western is seeking a Manager responsible for the planning, coordination, and management of the daily fun...
Our client, a growing Credit Union in Fort Bend, has an immediate opening for a Call Center Manager! The Call Center Manager will supervise six to eight Call Center Representatives. Seeking a talented, proven leader to supervise and coordinate the functions and staff of the call center to achieve member satisfaction by maintaining quality and committed service to the credit unions' members. The...
We are seeking an experienced CALL CENTER MANAGER in the Burbank or Pasadena, CA area. Ideal candidate will be responsible for managing all personnel, operations and activities in an inbound call center environment handling customer service, sales and order entry calls. Will also be responsible for training/development, quality assurance, budgets, performance, metrics and reporting. Ideal candida...
The Call Center Manager manages the day to day operations of the Hisense's inbound Call Center. This role is accountable for employee development including coaching, mentoring, providing evaluations and recommending corrective actions for up to 20 team members responsible for TV or appliances service customers. It is also responsible for managing call center performance metrics, quality performanc...
As part of the core professional team at a company dedicated to providing services to the healthcare community, the Recruitment Manager will be responsible for managing the day to day recruitment efforts contributing to the overall success of company projects. Specifically, this position requires contacting and building relationships with respondents and agencies that can provide respondents to us...
Charter Communications Inc. ROCHESTER, MN
Description POSITION OVERVIEW: Responsible for managing the customer service department involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the billing, collections, information systems and dispatch departments. ESSENTIAL FUNCTIONS OF THE POSITION: Monitor customer service training program Ensure that customer service staff follow Compa...
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Manage the Call Center Representatives in regards to scheduling, training, and discipline Determine call center operational strategies and procedures Answering phones when other Representatives are busy Taking van rental reservations on the telephone from customers Using a computer to make van rental reservations Answering questions from customers R...
RESPONSIBILITIES: Manages the Neosho Customer Service Department Makes decisions impacting the daily operations of 476 workstations and up to 500 phone representatives with multiple product lines Manage a team of supervisors and communicates with other Scholastic sites, including the New York office on a daily basis for multiple business partners Assist with forecasting, staffing and schedulin...
Charter Communications Rochester, MN, 55905
POSITION OVERVIEW: Responsible for managing the customer service department involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the billing, collections, information systems and dispatch departments. ESSENTIAL FUNCTIONS OF THE POSITION: Monitor customer service training program Ensure that customer service staff follow Company procedures...
Compass Group Valhalla, NY
A Fresh Approach to Great Results. Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from l...
Company Confidential Coppell, TX, 75019
We would like a manager with call center experience that would be able to come in and hit the door running. We would like for them to be able to forecast if we need to ramp up on customer service team members and really shine and show their bubbly and energetic skills. This company is a very unique team that needs to have someone that can give the positive vibes at all times. Customer Service Man...
mobileNOW Mclean, VA, 22107
Job Description: MobileNOW is a Sprint Preferred Retailer committed to providing Sprint customers superior customer service. We have locations nation-wide, offering products, services and promotions with plans for continued growth in 2014. Our success is built on our unique process for delivering a great customer experience which allows your creative and unique personality to shine. MobileNOW pro...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains and improves call center technology by analyzing deficiencies; identifying and evaluating new technology; managing installations; makes note of any issues needing resolution.
Improves quality service by reviewing performance tracking and control systems; studying, evaluating, and re-designing processes and procedures.
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