Call Center Manager Jobs
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center Oper...
We are seeking a Sales Manager to join our busy Pinellas Park Call Center team. The Sales Manager is responsible for providing leadership, support and direction to customer care sales groups and contributing to the company’s success by meeting business objectives, improving the performance of the operation and ensuring employee satisfaction. In this role, you will act as the primary in-house exper...
IMMEDIATE OPENING! Call Center Training Manager About C-Payment Services C-Payment Services is an industry leader that provides payment processing services for Visa, MasterCard, Discover and American Express to a diversified portfolio of business clients. The company offers leading technology-based applications in the payment processing, PIN debit, mobile-based and Ecommerce payment processing are...
The SSC Sales Manager is responsible for North America's performance of Office and Virtual Office sales from the call center. They will directly lead, coach, and develop 10-15 Inside Sales Representatives, proactively developing sales strategies, and make high level decisions that positively effect sales and morale. The Sales Manager will run the entire scope of business for the Sales Team on a da...
State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality self-pay patient account follow up, patient billing, and customer service to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or se...
Our client is looking for an individual experienced in call center workforce management with a strong reporting background to provide support to center leadership. The WFM and Reporting Manager is primarily responsible to implement and maintain a workforce management strategy that aligns with organizational goals. Specifically, the WFM and Reporting Manager will create reporting, analyze call arri...
Our client in Baltimore, a retailer of sustainable products, is currently seeking a Customer Service Manager to join their quickly growing team. This individual needs to be highly-motivated with superior customer service skills. This is a full time permanent position offering $70-$80k. Hours will be flexible to correspond to volume and will typically be between 8:30am-6:00pm. In this role you will...
Company Confidential Albany, NY
Corporate Management Group (CMG) has immediate FT/PT openings for Call Center Representatives to market legal, tax and medical resources as well as appointment setting and lead generation. CALL CENTER REP REQUIREMENTS: 1. Have an articulate, clear voice and be able to communicate clearly with professionals. 2. Be comfortable making a large amount of calls on a daily basis. 3. Prior sales experienc...
Call Center Manager Cummins Power Systems, LLC knows how to generate power! We are the area distribution arm for Cummins Engine and Power Generation. Currently we have an immediate need for a Call Center Manager to join our team at our Harrisburg, PA branch located at 8051 Allentown Blvd., Harrisburg, PA 17112. SUMMARY: Development and execution of the Call Center Customer Care plan for our strate...
Drury Hotels is looking for a service-driven leader ready for the challenge to complement our team in Cape Girardeau at our National Call Center. In this highly visible top management role you'll have a chance to bring our President, Chuck Drury's mission into reality - "We're different than the big franchise chains. We build, own, and operate all of our hotels. Our focus is ensuring that our gues...
Mutual Trust Financial Group (MTFG), a “Chicago’s 101 Best & Brightest Companies to Work for” award recipient for 9 consecutive years is seeking an experienced Customer Service Manager from the financial services industry, preferably in a call center, to assume the position of Manager, Policy Owner Services. This is your chance to work for a top-rated company with career advancement opportunities,...
Customer Service Manager – Inbound Sales ABOUT US: Join Baudville, Inc., The Place for Daily Recognition, a trailblazing business-to-business product innovator, catalog marketer, and Internet retailer located in the thriving City of Grand Rapids, MI. Under one big building are the trifecta of teamwork: Baudville, IDville, and hi5. Baudville is an industry leader in providing day-to-day recognition...
4R Restaurant Group (4 Rivers Smokehouse & The COOP) is seeking a Call Center Manager! The 4R call center is responsible forrespondingincoming calls from guests; describing menu items, products, and pricing; placing orders; and answering guest inquires associated with their order. Currently, the call center consists of approximately 15 call center representatives, supporting 7 locations, plus cate...
The SSC Sales Manager is responsible for North America's performance of Office and Virtual Office sales from the call center. They will directly lead, coach, and develop three Supervisors, proactively develop sales strategies, and make high level decisions that positively effect sales and morale. They will also be responsible for and indirectly manage up to thirty sales professionals. The Sales Ma...
Career Opportunity: Call Center Manager with LifeSafer, Kent, WA Are you a Call Center Manager whowants to help lead a dynamic team in an industry that is making a difference? Are you looking for a great opportunity to shape and grow an inbound/outboundcall center with a focus on revenue generation? Are you ready to take your career to the next level in a work environment where your skills are val...
As a key member of RAINN's Victim Services management team, the Safe Helpline Call Center Program Manager will be responsible for ensuring the proper provision of services to users of the Safe Helpline. The Program Manager will provide on-site, direct supervision of shift managers. The Safe Helpline Call Center Program Manager is a full-time position exempt from the overtime provisions of the Fair...
The Fraud Recovery Team Manager will supervise a staff of 16+ Service Specialists. The Fraud department is a customer centric organization with a focus on high quality interactions and service. Additionally we focus on avoiding fraud losses, recovering funds, and various support functions. Responsibilities of the Team Manager include, but are not limited to leading their team through; coaching and...
Iplan Health Group is a health insurance agency providing quality, affordable health insurance to difficult to insure individuals in 40+ states. We are looking to immediately hire a Sales Manager to supervise staff and assist with daily operations, with the goal of providing excellent customer service to our clients! Compensation includes a guaranteed salary, commissions plus overrides. Ideal cand...
Position Title: Call Center Manager Location: Modesto Self-Help Federal Credit Union (SHFCU) is currently undergoing dynamic growth in its retail credit union operations in California and more recently in Illinois. One of the divisions of SHFCU is Community Trust Prospera (CT Prospera) with branches in Southern California and San Jose. The Call Center Managerwill report to the Vice President of Re...
Local Wilmington Dealership is looking for an individual who is interested in working for an automotive dealership with excellent growth potential and a generous bonus structure, then look no further! We're looking for a smart, ambitious, and experienced Business Development Manager to motivate and guide a team of representatives and launch our new Business Development center. Individuals up for t...
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Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Prepares reports by collecting, analyzing, and summarizing information; recommending changes.
Maintains customer service by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
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