Call Center Managers Jobs
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Tuesday, January 13, 2015 1 Santander Way 95 Amaral St, East Providence, RI 11:30am to 2:30pm Walk-in(s) are Welcome Resumes are Required Contact Center openings CCC Sales Rep I CCC Retail Group Leader CCC Retail Team Manager CCC Retail Rep - Job ID#63545 CCC Switch Specialist Job - ID#63555 ...
A fast growing company dedicated to providing in-home medical assessments and care to promote member wellbeing, decreased medical expense and financial return for our clients. Job Description: Responsible for overseeing employees in the call center, making sure day to day operations run smoothly, and that the calls are routed and handled effectively. The goal is to ensure that the members are ser...
ACCOUNTABILITIES: Plan, organize, and direct a wide range of training activities, active involvement in any transitions and knowledge transfers are expected. Conduct orientation sessions and arrange on-the-job training for new employees. Maintain and improve job skills of employees, and help prepare for jobs requiring greater skill, improve Genpact specific training skills in order to position US...
We are looking to fill a contract to hire Call Center Manager position for an automotive company located in Saint Louis Park! Requirements: Experience in a management position for an automotive call center Experience with CRM software systems Skills and qualifications Strong problem solving skills Ability to provide excellent customer service Strong attention to detail and efficiency Profi...
Highly successful and growing BPO has an immediate opening for a proven and experienced CALL CENTER SITE MANAGER within an inbound & outbound sales and customer service call center. Individual will possess excellent leadership and customer service skills who can manage the daily operations of a BPO call center of at least 300+ FTE and have experience managing multiple clients/programs at once to a...
Job Purpose: Serves customers by implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget; supervising staff. Duties: * Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations;...
Company Confidential Hoover, AL, 35216
Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establis...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Televerde's work environment is unique. While some companies force you to fit into narrow jobs with little flexibility or opportunity, our culture is centered on professional expansion and development for each employee, allowing more autonomy to make decisions that drive business growth. As an expanding and dynamic organization we value creativity, innovation, quality, and the relationships we ha...
Primor and Vittorio d' Firenze is an enterprising company, leader and pioneer in the United States. Our goal is to satisfy the enterprising needs of all our sales representatives, who with our support and dedication not only get to experience the art of decorating and fashion, but also help in the success and financial stability of their families. We are looking to hire a Manager for our Spanish-...
OMNIPLEXis seeking talented individuals committed to excellence, honesty, and integrity to join our team. We are a trusted provider of high quality background investigations programs to Department of Homeland Security (DHS) and the intelligence community at locations throughout the United States. If you have investigations experience, OMNIPLEX is where you want to be for the future. Geographic Loc...
Reverse Mortgage Solutions, Inc. (RMS) is a sister company to Green Tree Credit Solutions and a part of the Walter Investment Management Corporation family of companies. Under the supervision and guidance of the Mortgage Servicing Center Site Manager, the Mortgage Servicing Call Center Manager is responsible for leading, managing, training and motivating the Team Leaders, Customer Service Represe...
Job Number: 41690 Department: AHN Call Center Location: North Shore Status: Full Time Date Posted: 11/25/2014 Union: Non-Union The Allegheny Health Network Call Center is currently seeking a full time Call Center Manager to help support the growth and day to day operations of the expanding Call Center. Come and join our growing department as the Allegheny Health Network makes its debut! All...
The DIRECTV Group , Inc. Los Angeles, CA
Description DIRECTV Sales and Marketing Operations is seeking a Senior Training Manager to join our dynamic and growing Sales Call Center Training team. The individual will support the Spanish Language businesses and must be fluent in both English and Spanish. Our Sales Center Operations team is responsible for the development, execution, and maintenance of programs, impacting agents across multi...
Under general direction, plans, organizes, and directs the work of one or more units within the Customer Service Call Center of Heartland School Solutions. Call Center Supervisors investigate and resolve escalated or difficult customer service calls. Supervisors participate in the recruitment, hiring, and training of Customer Service Agent staff, evaluate their performance and take disciplinary ac...
C3/CustomerContactChannels is growing and seeks dynamic leaders for new call center locations. Candidates who possess a background leading 500-800 seat BPO call centers with multiple clients are encouraged to inquire. Must be willing to relocate to any new C3 call center site within the US. To learn more about C3, please visit c3connect.com, jobs.c3connect.com or our Facebook page at Facebook.com/...
Career Showcase is a Job Fair Company that specializes in Call Center(full and part time), Sales, Marketing, Customer Service, Retail, Financial Services and many others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fai...
JOB SUMMARY : Responsible for answering members’ questions regarding Credit Union services and performing a variety of account transactions and maintenance functions via telephone and/or correspondence. PRIMARY RESPONSIBILITIES: Answer calls independently, following Credit Union policies, procedures, guidelines and government regulations at all times. Explain Credit Union services and products...
Job Description Summary The Call Center Universal Banker serves as a primary contact for customers calling or emailing HomeStreet Bank's Retail Call Center. Provides exceptional service and efficient expertise regarding consumer and business products including our Online and Mobile Banking tools. Sells products and services primarily via inbound calls. Makes outgoing calls to customers and potent...
DIRECTV ACCOUNT REPS NEEDED! Full Paid Training! Hourly PLUS Commissions! Earn top dollar while representing market leading DIRECTV inside of the world's largest retailers. Talk sports, movies, and entertainment while promoting DIRECTV's new products and services and helping DIRECTV acquire new customers. NO BUSINESS TO BUSINESS NO DOOR TO DOOR NO TELEMARKETING We offer a thorough managemen...
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Customer Service Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; recording profit and loss margins; adjusting budget appropriately when discrepancies are detected.
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