Call Center Managers Jobs
Nationally recognized and successful company has an immediate opening for a CALL CENTER MANAGER to manage and lead the expansion of their Work-at-Home (WAH) Agents Program. Ideal candidate will have at least 5+ years of experience running a good sized WAH Program as they are looking to add several hundred positions over the next year. Candidate will have been through significant ramp-ups before an...
State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality self-pay patient account follow up, patient billing, and customer service to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or se...
Looking for an Outbound Call Center Manager! Direct Hire! We are seeking a Full time Outbound Call Center Manager. Looking for a hands-on leader with experience in managing an Outbound sales team. The primary goal of the position is to strategically drive membership program sales and ensure the team is meeting their monthly goals. Primary Responsibilities: Strategic planning, conflict managemen...
Automotive Business Development Center Manager Mercedes-Benz of San Diego has a rare opportunity for an individual experienced in managing a sales call center operation. The ideal candidate will have experience managing a department which processes internet and telephone sales leads, responds to product information inquires, schedules appointments with interested buyers, and maintains ongoing com...
Company Confidential Coppell, TX, 75019
We would like a manager with call center experience that would be able to come in and hit the door running. We would like for them to be able to forecast if we need to ramp up on customer service team members and really shine and show their bubbly and energetic skills. This company is a very unique team that needs to have someone that can give the positive vibes at all times. Customer Service Man...
TruBridge has an immediate opening for a Call Center Manager in its Monroe, LA facility. The Call Center Manager will oversee the production, quality, attendance and general day to day issues of 100+ call center employees with the assistance of supervisory staff. Having both a professional appearance and demeanor, the ideal candidate will have a proven knowledge of Microsoft Excel and Word, be abl...
SUMMARY: The Manager, Customer Service Center is responsible for overseeing the daily operation of a high volume Customer Service Center providing expertise and customer service support to members and providers in an inbound facility including supervision of Team Leads, Support Staff, and Customer Service Representatives. The Manager, Customer Service Center will ensure that production and quality...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
The Call Center Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of inbound and outbound customer service representatives to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. This role demands an experienced hands-on manager, who is well organized and highly effective in ...
Company Confidential Las Vegas, NV
About the Job We have an immediate opportunity for a Manager position in the Call Center of our financial services company. This position leads a team of Sales Agents and consistently works to exceed overall sales targets and other performance metrics as required by the needs of the business. You will provide ongoing coaching and training; communicate program goals: manage daily production and su...
CTG is currently seeking a Call Center Manager located in Durham, NC Duration: 4-6 months contract The manager will supervise a team of Sales Support Administrators and work with Sales Support Specialists. . The manager will direct the work flow and provide quality assurance on documents & reports. Responsibilities Manage a team of Sales Support Administrators who will: • Respond to requests ...
The Call Center Manager manages the day to day operations of the Hisense's inbound Call Center. This role is accountable for employee development including coaching, mentoring, providing evaluations and recommending corrective actions for up to 20 team members responsible for TV or appliances service customers. It is also responsible for managing call center performance metrics, quality performanc...
Company Confidential Birmingham, AL, 35242
Allstates Consulting Services, LLC has served clients nationwide as a full-service provider of technical staffing solutions for over 60 years. We provide project and technology driven companies with just-in-time, hard-to-find talent. Our client in Birmingham, AL is searching for an outstanding candidate to fulfill the role of Call Center Manager. In this role, you’ll be managing Customer Service ...
AVR Van Rental Solutions Inc. is the largest van rental company in California, Nevada and Colorado, and growing quickly. We specialize in 7 – 15 passenger vans, Wheel Chair Accessible Vans and cargo vans. Our company focuses on van rental solutions for all types of businesses, corporations, colleges and universities. This is a great management opportunity for those looking for opportunities with a...
Shield HealthCare’s has an excellent opportunity for a Contact Center Manager in our corporate office. This position is responsible for managing all personnel, operation, and activities involving telephone customer service support. Job Accountabilities Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and...
Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establis...
We are currently seeking a Call Center Manager, Collections for our Dallas Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. Th...
Charter Communications Inc. WORCESTER, MA
Description Job Summary Responsible for managing the customer service department involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the billing, collections, information systems and dispatch departments. Essential Functions of the position Monitor customer service training program Ensure that customer service staff follow Company proce...
ARAMARK Corporation Salem, VA
Overview: About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Comp...
Immediate Opportunity – Case Manager/Foundation Specialist Looking for Call Center Manager(s) will train on other experience Multiple postions My name is Robert Young and I represent The Fountain Group. We are a national staffing firm and are currently seeking a (an) Case Manager/Foundation Specialist prominent client of ours. This position is located in South San Francisco, CA 3 years experie...
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Customer Service Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines goods and services to be sold; sets prices and credit terms based on customer demand; maintains product knowledge.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
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