Mass Eye & Ear Infirmary Requisition Number 12-0009 Title MANAGER CALL CENTER Department Patient Access Shift Hours Per Week 40 City Boston State MA Description...
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Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $115,640.00
Typical Salary for Call Center Operations Manager in Massachusetts
(383 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
38.8%
Some College Coursework Completed
24.8%
Master's
13.2%
Associates
10.4%
High School
9.6%
(250 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Operations Manager

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
11.70 %
Size of Industry in 2006:
247,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active Learning
Active listening
Analytical Skills
Coaching
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