Call Center Operations Manager Jobs in Mesa, Arizona
24 Mesa, AZ Call Center Operations Manager jobs found on Monster.Jobs 1 to 20 of 24
Govig, the premier Executive Search firm in the Arizona market, is seeking a Call Center Operations Manager for a Fortune 500, multi-divisional company. Job Description: The Call Center Operations Manager will provide mentorship and leadership to a team of in-bound customer service representatives. This person will be responsible for developing and driving a strong customer service culture. The po...
A Fortune 500, multi-divisional company is looking for a Call Center Operations Manager to lead their customer service team. This role will provide mentorship and leadership to a team of in-bound customer service representatives. This person will be responsible for developing and driving a strong customer service culture. Performance management and process improvement will also be key functions of...
Company Confidential Tempe, AZ, 85282
We have an exciting opportunity for a Call Center Branch Manager. The primary responsibilities of this position are to plan, manage, train, develop, coach, monitor, and empower team members to provide clients with a sense of excitement and passion about our services and interest in their success. Responsibilities: - Motivate and Lead Call Center appointment setters to meet daily and weekly goals -...
Inovalon is seeking a dynamic leader for the position of Manager, Communications Center Operations to manage an inbound/outbound communication center for the company. The Manager, Communications Center Operations will lead a team of leads and call center representatives and work in cross-functional teams. Responsibilities: Applies expert knowledge of inbound and outbound call center industry and p...
Company Confidential Tempe, AZ, 85285
We are seeking partners to run branch call centers. We have a great product for businesses, and we have 5+ yrs history. All operations are B2B within normal business hours. We have identified 28 call centers nationwide that have been vacated by previous telemarketing tenants: Cubicles remain in all, computers and phones in place in most. We have 3 branch operations in 3 states. Each grosses 1M+ pe...
The Contact Center Manager manages the day to day operations of the Delta Contact Center. He/She drives results through direct leadership of Delta Contact Center Representatives to maximize revenue and profitability. This position establishes consistent training and procedures and manages communication flows for both internal department needs, as well as other departments throughout the company. H...
Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. Works with the Call Cen...
Nationwide Credit, Inc. ("NCI") is one of the largest asset recovery agencies in the country and consistently one of the highest rated performers across products on its client scorecards. NCI, a wholly owned subsidiary of Altisource Portfolio Solutions provides services that focus on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset r...
Nationwide Credit, Inc. ("NCI") is one of the largest asset recovery agencies in the country and consistently one of the highest rated performers across products on its client scorecards. NCI, a wholly owned subsidiary of Altisource®, provides services that focus on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and custom...
We are looking for a Project Manager to head our Mortgage Backoffice operations project in our delivery center in Phoenix. The selected candidate will be hired as a full-time employee and will receive an array of benefits including health insurance, 401K plan, Employee Stock Purchase Plan, paid vacation, ongoing training & development, life insurance coverage and relocation assistance in addition...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Red Door Spa Holdings is seeking a Director of Network Operations for their Tempe, AZ corporate office to direct and oversee day-to-day network and systems operations to ensure optimum system performance and reliability. This includes data, voice and network connectivity. Responsibilities include: · Effective information systems support, design and development in a fast-paced environment. · Direct...
Nationwide Credit, Inc® ("NCI") is one of the largest asset recovery agencies in the country and consistently one of the highest rated performers across products on its client scorecards. NCI, a wholly owned subsidiary of Altisource™ provides services that focus on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and custome...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2012 revenue). The Company has approximately 37,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers st...
About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We currently have a need for a General Manager at our Customer Solutions...
Amaze yourself. Amaze the world. A job at Maldonado Medical, LLC is unlike any other you’ve had. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of something big. We want you to make a career here. We are a medical equipment provider that is expanding operations rapidly. You will be helping our organization expand operations in Phoen...
Since 1999, ECS has grown into the premier provider of medical record retrieval services and software in the country. ECS utilizes a nationwide network of 2,000+ employees to retrieve medical records from more than 65,000 physician offices in all 50 states. ECS is currently looking for an Operations Team Lead to assure the Field Technician Coordinator (FTC) team accurately completes all daily work...
This position is located in our AZ, Phoenix facility Job Responsibilities Must be located in the contact center facility. Current locations include: Lawrence, KS, Phoenix, AZ This is an Acting Position. GENERAL SUMMARY: The Customer Service Manager will provide leadership to a team of Customer Service Supervisors and through the various communication channels within Operations (telephone, email, p...
Accountability: This person is directly accountable to the Sales Manager. General Statement of the Job: The Business Development Manager (BDM) identifies, classifies, targets, and solicits the highest potential buyers of Rinchem’s products and services in the area assigned. The BDM will target and maintain high level relationships with clients and potential clients in order to further Rinchem’s bu...
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
Your future is calling. Time to join our Customer Service team.
Up to $47/hr Part-Time Job Openings. Free Schedule, No Scam. Start Now
Search For New Customer Service Jobs Nationwide Today!
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Answers for Call Center Operations Manager Jobs
Questions & Answers Powered by Yahoo! Answers
Need a job . Have completed BE in computers.?
I need a job immediately. starting as a fresher. expect in abroad.
What is "Ops Interview"?
I applied to a call center and it was harder than I thought for someone without job experiences... Anyways, I've come a long way in the application process. I was told to come early for an "ops interv...
Jobs in the USAF PLEASE HELP?
Ok what are the different ones like types of people or careers you can do through the usaf (ex.fighter pilot) Also if you have seen the movie transformers is that really what the usaf is like like t...
What is the job called when you work in a zoo?
the one where you take care of the animals feed,wash clean,ext.
Customer Service Career Tools
Call Center Operations Manager
$9,090.00 - $124,950.00
Typical Salary for Call Center Operations Manager in Mesa
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Operations Manager
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Popular Call Center Operations Manager Articles
Sample Cover Letter for a Manager
Are you searching for management jobs and need a great cover letter? Get ideas for your letter by viewing our sample cover letter here.
Three Great Places to Start Your Insurance Career
The insurance industry offers stability, great benefits and opportunities to advance, even if you don’t have a four-year college degree.
Banking Can Be a Great Duty Station for Ex-Military
If you're leaving the military, consider a career in banking, where companies offer industry training to complement your skills.
The Value of Spanish in the Workplace
Being able to speak Spanish can help you find work, land key assignments and perhaps earn raises. Are you prepared for the bilingual workplace?...
Sample Interview Thank-You Letter
A thank-you letter can help you seal the deal after an interview. This sample shows how you can craft a thank-you note to boost your candidacy.