Company Confidential Due to this company’s recent expansion, they are currently seeking a Call Center Manager to be responsible for the overall operational and ...
AnswerNet Willow Grove, PA, 19090
Salary range must be provided to be considered for position. Thank you! Job Description: The National Client Services Manager’s (NCSM) job is to support organiz...
Blair LLC Warren, PA, 16365
Analyzes all service center procedures and standards and makes recommendations to improve efficiency and effectiveness in order to best serve the customer. Anal...
Hours: Requires flexibility to work a varying schedule week-to-week between 7 am - 7 pm, Mon-Fri. Location: Requires ability to drive to site locations in Pitts...

Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $115,640.00
Typical Salary for Call Center Operations Manager in Pennsylvania
(383 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
38.8%
Some College Coursework Completed
24.8%
Master's
13.2%
Associates
10.4%
High School
9.6%
(250 Respondents)
Source: Monster.com Careerbenchmarking Tool

Call Center Operations Manager

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
11.70 %
Size of Industry in 2006:
247,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Active Learning
Active listening
Analytical Skills
Coaching
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