Call Center Operations Manager Jobs in Yonkers, New York
27 Yonkers, NY Call Center Operations Manager jobs found on Monster.Jobs 1 to 20 of 27
Our client, a leader in market data research and enterprise data collection, is seeking a Senior Manager/Director level individual for their Call Center Operations to oversee the processes, sales, profitability, production, performance, staffing and quality for their 300+ seat center. Experience in a survey-centric environment is desired. JOB SCOPE: The Senior Manager will provide and/or oversee t...
Quorum Federal Credit Union was established in 1934 as an employee benefit for everyone in the Kraft Foods family. We now serve over 46,000 members—from more than 50 companies—placing us amongst the largest credit unions in the nation. We offer the same services as a typical bank, with low or no fee accounts and programs. Our employees receive ongoing technical and career development training, sup...
CSC Manager – Bilingual (English, Cantonese and Mandarin languages) POSITION SUMMARY:The Customer Service Center Manager shall have responsibility for managing the Customer Service Center, including, but not limited to, general member servicing, service resolution, handling escalated issues or complaints, enrollment issue/discrepancy resolution, assigning the daily, weekly and monthly customer ser...
Essential Duties and Responsibilities: Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Must be a fast study and quickly learn the company culture. Relies on extensive experience and judgment to plan and accomplish goals. Responsible for developing and implementing the strategic plan fo...
The Director of Operations will have overall responsibility for the operations side of Meet Me Room business, including all related infrastructure throughout the building. Because the business is new, this position will be instrumental in developing policies and procedures. CRITICAL: MUST HAVE BUILT A DATA CENTER! V. Responsibilities 1. Staffing a. Recruit, train, and manage all MMR technical supp...
Position Responsibilities: Position is responsible for supervising 18-25 Field Technicians in the Cable Maintenance group - copper cable trouble shooting and restoral. Dispatching technicians on customer circuits, business and residential for restoral. Requires ability to communicate, direct, observe, oversee, support and assist technician team completing their tasks. Daily interaction with Verizo...
JBFCS, one of the nation's premier mental health and social service agencies, offers a diverse network of approximately 175 community-based programs, residential facilities and day-treatment centers. These programs serve more than 65,000 people of all religious, ethnic and economic backgrounds each year at sites throughout New York City and Westchester. Project Manager - Facilities We currently se...
The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East. We are among the largest labor-management funds in the nation, covering 400,000 members and their families. If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talent...
The BICITIS Group has the following contract position available with our direct client in New York City Project Manager - Application Development This individual will coordinate multiple projects to support the ongoing enhancements and day-day operations of the client's IT and telecommunications services. The AD PM will be responsible for interrelated projects: 1) IPTV & Mobile 2) Multicurrency Co...
The Manager Server Group for the Technical Services (TS) division at Healthfirst (HF) will be responsible for managing the daily operation and leadership of approximately 10 to 15 employees including external contractors. This role will provide management & technical expertise to support Data Center, Server, Storage and Messaging platforms. Perform management of the Server Group (System Admin team...
Job Description: The Administrative Manager plans, directs and oversees all administrative operations, human resources, and/or clinical services. This position may oversee facilities planning, maintenance and custodial operations as well as responsibility of grants and contracts and capital budget. Duties and Responsibilities: 1. Manages and coordinates activities of clerical, administrative and c...
About Aon Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and techni...
Company Confidential New York City, NY, 10004
Rated as Best Place to Work for by Indeed! http://www.indeed.com/Best-Places-to-Work At National Debt Relief, you will be part of an inclusive, collaborative culture that rewards you for your commitment and contributions. You will have the opportunity to work with other talented people who share your passion for delivering excellent service to our clients. If you believe you are talented, driven a...
Company Confidential Brooklyn, NY, 11218
Brooklyn Based E-commerce Company, rated on Internet Retailer Top 500, seeking Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving skills; managing staff. Skills/Qualifications: • Minimum 5 years Customer Service Management Experience, • Manage Call Center • Experience in dealing with heavy email customer service using Zendesk or similar program • Shi...
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and...
JOB SUMMARY Responsible for providing operational support to all consumer sales channels in order to maximize sales efficiency and productivity. Reports to the Sr. Director, Sales Channel Management. Provides analysis and management of sales channel processes and procedures and implement best practices so as to assist in the attainment of sales goals and objectives. MAJOR DUTIES AND RESPONSIBILITI...
Position / Designation: Sales Director (Hunter Role) / New Business Development Salary: Negotiable + Incentives Sales Geography: Americas Reports to: Vice President - Global Operations Industry: BPO / Call Center / Contact Center / Business Process Outsourcing Locations: Chicago / Dallas / California / Washington DC / Seattle WA / Major US Airport Number of Positions: 03 Positions Work Authorizati...
The Role: The Genesys Engineer position will provide Level 2 and 3 day to day, operational and design support for Bloomberg's Global Contact Center. This includes but is not exclusive to: the technical review and design of new applications, call flows, system change requests, project management, analysis and resolution of escalated troubles/issues from all Business Areas; monitoring system perform...
Successful candidates can move from the CVS/pharmacy Retail Management Development Program as a Store Management Trainee to an Assistant Store Manager to a Store Manager in 1-3 years and through the CVS/pharmacy Leadership Program into field management and/or executive opportunities in 3-5 years! Store Management staff drives store execution and performance while building consumer loyalty to CVS/p...
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Customer Service Career Tools
Call Center Operations Manager
$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager in Yonkers
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Operations Manager
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
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