Call Center Operations Manager Jobs

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1000+ Call Center Operations Manager jobs found on Monster.

Jobs 1 to 20 of 14611
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
We are currently seeking a Project Owner for our Charleston Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The Project Owner...
AeroGrow is the developer and creator of the AeroGarden®, the recognized world leader in the burgeoning indoor gardening category. We are currently seeking a Customer Service expert to help manage our customer service department. We’re growing rapidly, and need a real pro to help grow our customer service department. It’s an exciting category as consumers look for ways to eat fresher, healthier, ...
About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and techni...
We are currently searching for an experienced Call /Contact Center Operations professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of Operational strategies will promote maximum optimization of our workforce. Validation and Maintenance of existing analytical databases including SQL, Crystal reporting and MS Access, Dashboard, etc. Par...
This position is responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals and policies of the Automobile Club at...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Coaches and manages assigned team within the call center. Develops, implements and executes policies and procedures. Ensures operational efficiency, customer satisfaction, staff...
We are seeking an experienced Training Manager for our Oklahoma City, OK area Call Center. Ideal candidate will be charged with deciding the training needs of the Call Center Operations, along with the development and administration of training programs in a dynamic fast-paced and goal oriented environment. Must have experience in the following areas of training: New Hire Training, Skills and or T...
Job Description: This Operations Manager Position Features: ? Top Compensation ? Paid Time Off ? Opportunity For Advancement ? Great Pay to $75K Immediate need for call center operations manager seeking top compensation, paid time off and opportunity for advancement. Those who posses 8 + years call center management experience encouraged to apply. Company will do a background check prior sta...
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center O...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In thi...
Job ID: 10732 Position Description: The Patient Services Supervisor is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Representatives (Reps) are performing up to client expectations whi...
Satellites Unlimited is seeking motivated, outgoing people who thrive in a team oriented, fast-paced, metrics-driven customer service environment to join their Central Operations Team as a Central Operations Team Member. The Central Operations Team supports the Satellites Unlimited Field Operations fourteen offices, including Office Managers, Area Managers, Field Service Managers, Customer Servic...
Engaging Solutions is a growing company dedicated to providing excellent customer service through our call center operations! This position offers a unique opportunity to double the number of call center seats, integrate the latest technology, develop quality training programs and recruit first class talent. Call Center Director The Call Center Director is responsible for strategic planning and ...
A-Line Staffing Solutions –Now Hiring Pharmacy Technician Trainees for a National Leading Pharmacy Benefit Manager in Richardson, TX! MUST BE REGISTERED WITH THE TEXAS STATE BOARD OF PHARMACY AS A PHARMACY TECHNICIAN TRAINEE Open enrollment and Flu season along with a record sales year has resulted in our client managing prescription benefits for millions of patients across the country. If you h...
JOB SUMMARY: Responsible for answering members’ questions regarding Credit Union services and performing a variety of account transactions and maintenance functions via telephone and/or correspondence. PRIMARY RESPONSIBILITIES: Answer calls independently, following Credit Union policies, procedures, guidelines and government regulations at all times. Explain Credit Union services and products...
JOB SUMMARY: Responsible for answering members’ questions regarding Credit Union services and performing a variety of account transactions and maintenance functions via telephone and/or correspondence. PRIMARY RESPONSIBILITIES: Answer calls independently, following Credit Union policies, procedures, guidelines and government regulations at all times. Explain Credit Union services and products...
This position is located in our AZ, Phoenix facility ****This is one position that can be filled at either the Phoenix or Lawrence sites*** GENERAL SUMMARY Supports the CMS Contact Center Operations (CCO) contract as Director of Quality Operations and will be a program management level position reporting to the Vice President of Marketplace. This Director will be responsible for leadership of Q...
The DIRECTV Group , Inc. Los Angeles, CA
Description DIRECTV Sales and Marketing Operations is seeking a Senior Training Manager to join our dynamic and growing Sales Call Center Training team. The individual will support the Spanish Language businesses and must be fluent in both English and Spanish. Our Sales Center Operations team is responsible for the development, execution, and maintenance of programs, impacting agents across multi...

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Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
(456 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
37%
Some College Coursework Completed
24.2%
Master's
14.1%
Associates
11.4%
High School
9.8%
(297 Respondents)
Source: Monster.com Careerbenchmarking Tool

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