Call Center Operations Manager Jobs

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53 Call Center Operations Manager jobs found on Monster.

Jobs 1 to 20 of 53
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Company Confidential Durham, NC, 27713
Job Description Job Title: Collections/ Call Center Manager Reports To: Assistant Director of Operations FLSA Status: Exempt Department: Collections Job Summary The Collections Manager is responsible for overseeingthe Collections Department, including the Customer Account Resolution Specialists (C.A.R.S.), Collections Administrative Assistants, and the Front Desk;overseeing all processes for...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center O...
Job Description: This Operations Manager Position Features: ? Top Compensation ? Paid Time Off ? Opportunity For Advancement ? Great Pay to $75K Immediate need for call center operations manager seeking top compensation, paid time off and opportunity for advancement. Those who posses 8 + years call center management experience encouraged to apply. Company will do a background check prior sta...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Xerox Corporation Yukon, OK
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Xerox Corporation Madison, MS
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Xerox Corporation Cary, NC
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Description Essential Job Functions Supervises the quality assurance process and related training of staff members to ensure quality customer service. Assigns work and addresses performance issues within prescribed guidelines. Provides guidance to staff in resolution of difficult questions to ensure accurate technical support information. Addresses customer dissatisfaction and analyzes causes...
The DIRECTV Group , Inc. Denver, CO
Description “If your actions inspire others to dream more, learn more, do more and become more, you are a leader,” - John Quincy Adams. Is this your leadership philosophy? If so, our Customer Care Manager is your opportunity to lead and inspire our leaders. Apply today! The Customer Care division of DIRECTV is a business focused around people. This focus on people creates a culture dedicated to...
Platinum Innovation Group Detroit, MI, 48222
Hello Innovation owns and operates a strong set of businesses powered by innovation and change. We are disruptive by design. We love solving the world’s toughest business challenges. It’s in our DNA to change the world and improve lives through our portfolio of companies. If you’re ready to be inspired, challenged and leave work every day knowing you helped deliver a remarkable customer experienc...
Portfolio Recovery Associates, Inc. Jackson, TN, 38302
Portfolio Recovery Associates, Inc. (PRA) is a financial and business services company operating in the U.S. and the U.K. As a leader in the U.S. debt buying industry, PRA returns capital to banks and other creditors that helps expand financial services for consumers. PRA collaborates with its customers to create affordable, realistic debt repayment plans. The company also provides a broad range o...
Portfolio Recovery Associates, Inc. Jackson, TN, 38302
Portfolio Recovery Associates, Inc. (PRA) is a financial and business services company operating in the U.S. and the U.K. As a leader in the U.S. debt buying industry, PRA returns capital to banks and other creditors that helps expand financial services for consumers. PRA collaborates with its customers to create affordable, realistic debt repayment plans. The company also provides a broad range o...
Fidelity National Information Services Saint Petersburg, FL
Call Center Operations Manager - 1405334 Job Summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves ...
Equinix, Inc. San Jose, CA
About Equinix, Inc. Equinix is the leading global interconnection platform, accelerating business performance by connecting companies to their customers and partners inside the world’s most networked data centers. More than 4,500 of the world’s most demanding customers trust us to provide a place where they can run their mission-critical applications and grow their businesses. Our dream is to int...
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In thi...
Call Center Operations Manager Job Purpose: Develop a team that will drive 500 new business relationships for Photon Consulting over the next three years Call Center Operations Manager Job Duties: Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communic...
Description “If your actions inspire others to dream more, learn more, do more and become more, you are a leader,” - John Quincy Adams. Is this your leadership philosophy? If so, our Customer Care Manager is your opportunity to lead and inspire our leaders. Apply today! The Customer Care division of DIRECTV is a business focused around people. This focus on people creates a culture dedicated to...

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Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
(456 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
37%
Some College Coursework Completed
24.2%
Master's
14.1%
Associates
11.4%
High School
9.8%
(297 Respondents)
Source: Monster.com Careerbenchmarking Tool

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