Call Center Operations Manager Jobs
Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Booking.com (USA) Inc., one of the support companies in the United States, is looking for a Call Center Operations Manager - Customer Care in Gra...
Company Confidential Albuquerque, NM
Call Center Operations Manager Maintain operational proficiencies of an account(s) by managing the delivery of sales, support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI's are achieved while providing the Managers and staff with operational support. Maintain the business profitability to the gross margin level. Manage the...
Chronos Consulting’s client is established B2B international service provider. We are seeking a Domestic Call Center Manager to increase efficiencies, manage the day to day operations and ensure continued client satisfaction. You will have overall responsibility for all aspects of Call Center to include: performance, inbound/outbound dialer management, quality control, continuous improvement and o...
Position: Call Center Operations Location: Chicago, IL Duration: 06 Months Description: Call Center Operations Skills/Application Aspect UIP 7.xx, Aspect M3 Scripting, Aspect AQM, Aspect WFM, Aspect APM, AT&T Route-It. (MS Server experience a plus) Contact Details Vineel 732-333-4808 firstname.lastname@example.org...
Group of medical clinics headquartered in Northbrook, IL is looking for an experienced Call Center Manager with proven track record of success to join our growing team. The successful candidate will utilize creative and analytical skills to solve new and complex issues; direct, consult and assist all levels of management and staff. Main responsibilities: - Hire and train new staff members - Ensure...
General Job Objectives: Establish and lead Medical Information Call Center Operations to execute inbound and outbound projects for numerous clients. Staff, train, coordinate and develop teams of employees to meet call volume demands while following client and company guidelines, Establish and maintain call service levels to meet or exceed client goals. Responsible for the operations and profitabil...
Job ID: 6646 Position Description: We are currently seeking a Call Center Manager to be responsible for the overall operational and financial results of the Call Center. Works closely with the Leadership Team, Client Services and Supervisors to ensure that the center meets or exceeds its goals as it pertains to revenue growth, budget, profit growth and continuous improvement. Essential Duties & Re...
Quorum Federal Credit Union was established in 1934 as an employee benefit for everyone in the Kraft Foods family. We now serve over 46,000 members—from more than 50 companies—placing us amongst the largest credit unions in the nation. We offer the same services as a typical bank, with low or no fee accounts and programs. Our employees receive ongoing technical and career development training, sup...
Virginia Eye Institute Call Center Manager Richmond, Virginia The Virginia Eye Institute is currently recruiting for the position of Call Center Manager. The Practice is currently expanding its Appointment Line system to an expanded and centralized Call Center and looking for an experienced leader for this transition. The successful candidate will have a minimum of five years practical management...
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various indu...
Company Confidential Superior Township, MI, 48105
Call Center Manager Develop, implement, assess and improve day-to-day operations of inbound customer service call center. · Oversee day-to-day call center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. · Assume accountability for the delivery of value-adding operations management se...
This position is responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals and policies of the Automobile Club at...
CSC Manager – Bilingual (English, Cantonese and Mandarin languages) POSITION SUMMARY:The Customer Service Center Manager shall have responsibility for managing the Customer Service Center, including, but not limited to, general member servicing, service resolution, handling escalated issues or complaints, enrollment issue/discrepancy resolution, assigning the daily, weekly and monthly customer ser...
The manager of Contact Center Technologies is responsible for leading the clients contact center initiatives across all lines of business. Also, the manager is responsible for technical leadership in researching, designing, developing, implementing and managing contact center technologies. This person will work closely with client business units in determining requirements for contact centers and...
Call Center Manager: Function Call Center Operations Manager Job Function: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. · A call center manager's overall job is to meet all organizational functions and standards for the call center, find solutions to improve the call center and increase profitability. Responsi...
California Cryobank is searching for a dynamic and driven individual to join our Client Services team as a Call Center Sales Manager. If you’re looking for a job that presents new and engaging challenges in a collaborative environment valuing personal contribution, where you’ll work closely with intelligent, talented, and passionate people like yourself, then CCB is the place for you. We have high...
Service Champions - Nationally recognized as the Industry Leader in providing superior heating, air conditioning and indoor air quality solutions to Northern and Southern California families. We are looking for a high energy world class call center manager, in our Yorba Linda, CA office, to help us grow to the “next level". If applying for this position, in order to be considered you MUST include...
Job_Other_Compensation: Up to $20.00 Job Description: This Bilingual Call Center Manager Position Features: ? Fast Paced and Professional Work Environment ? Great Pay to $40K Terrific opportunity for a professional ready to move ahead in a great career. As a Bilingual Call Center Manager for this dynamic Legal Services company, you will be responsible for supervising 15-20 employees, ensuring qual...
The Call Center Operations Manager – Service will be responsible for service-related operation of a call center in Phoenix, AZ (off Ray Road). Healthcare / Medicare experience preferred. The Operations Manager will work to meet or exceed client value metrics set by the business units for the programs or portions of programs by providing inputs for goal setting and forecasting, communicating on-flo...
Helios is conducting a search for an Assistant Marketing Manager-Call Center for our client headquartered in Fairfax, Virginia. Our client is the exclusive marketer of Time Lifemusic and video products. The Assistant Marketing Manager- Call Center will be responsible for supporting TV commercial operations including; vendor management, partnership/relationship development, performance management,...
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How does the retirement of the baby boomers affect telemarketers?
Consider how many people will be retiring from this field, the impact of this many employees retiring.
What if the company that said that you have been accepted for the job is taking too long to call? wh...
I applied in a call center and Luckily the recruitment manager gave me the good news that I have already been accepted for the position as an Operations Manager. He said that he'll keep me posted rega...
What must be considered when deloping a new customer service department, from a organizational behav...
What must be considered when deloping a new customer service department, from an organizational behavior perspective?
Employment in manila for a british friend?
Hi, I have a friend who wants to work in manila or makati and he's from Manchester. He would like to move out here because his last visit just made him realize how easier life is here. He's askin...
Do I take my current boss' advice on new job offer with another company?
I am a recent finance grad at 27, and have been with the same small business since I was 17. I've learned the ins and outs from the front lines, to operations, to financials, advertising, HR, I guess...
Customer Service Career Tools
Call Center Operations Manager
$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Operations Manager
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Develops and cultivates a strong working relationship with other functional areas within the Center; Understanding their goals and objectives while balancing the priorities of all parties involved in order to meet the business objectives.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
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