Call Center Operations Manager Jobs
TransPerfect Family of Companies Call Center Operations Manager/Director We are currently seeking a Call Center Operations Manager/Director to work at our TransPerfect Remote Interpreting (TRI) Tempe, Arizona office. Position Summary: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Job Description: • Determine ca...
Crete Carrier is currently hiring for these positions in our Lincoln office: Call Center Agent Operations Associate Parts Manager Senior Communications Specialist Visit our company website for more details and to apply. www.cretecarrier.com/careers EOE...
Position Title Operations Manager Position Details Job Title: Operations Manager Reports to: Site Director Classification: Exempt Location: Troy, MI Position Description Serves clients and team members by working with the Site Director to plan and implement call center strategies, identify ways to improve systems and processes; and most importantly, lead and develop front line coaching staff. To e...
ZTE USA, Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified candid...
Aegis Communications Group is seeking an Operations Manager to work in our InboundCall Center located in Piscataway NJ. The position will manage center operations for our client, CHANEL. Essential Functions · Oversee management and daily operations function of inbound call center · Establish detailed operational objectives and action plans for engagement performance · Acquire and manage resources...
We are currently seeking a Call Center Operations Manager with proven leadership experience for our Midwest-Great Lakes area center. Ideal candidate will have solid management skills in a call center environment and knowledge of the WFM function inclusive of forecasting & scheduling. Must have experience managing at least 75+ seats in an inbound customer service environment inclusive of some order...
Description: Call Center Operations Manager Call Center Operations Manager Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Call Center Operations Manager Job Duties: · Determines call center operational goals by conducting capacity planning and cost/benefit analyses and establishing productivity, qua...
The Access and Reimbursement Call Center Operations Manager is responsible for ensuring that the execution of Access and Reimbursement call center services meets Amgen business objectives KEY DELIVERABLES 1. Works with Access Marketing resources and outsource partners to forecast monthly volume and ensure that partners are adequately staffed and ready to meet service objectives 2. Works with the G...
Director, Call Center operations. Responsible for overseeing the integration of people, process and technology disciplines to ensure the delivery of excellent customer service. The candidate will build and manage to daily and monthly KPI’s, as well as oversee and manage initiatives to improve Call Center Operations. Director, will be hands on driver capable of managing daily task and initiatives a...
Job Title: Operations Quality Auditor Job Summary: Under the direct supervision of the Supervisor, Manager and/or Director of Operations Quality Auditing, responsible for the timely and accurate review of various tasks performed by Operations (including, but not limited to, claims processing, call handling and member/provider data maintenance). Identifies system and/or operational issues hindering...
CALL CENTER MANAGER (HospitalOutreach Services) Human Arc is seeking an experienced and dynamic individual to oversee the customer service operations for its Hospital business marketwhich has responsibility for working with uninsured hospital patients to determine eligibility and secure enrollment in government-funded assistance programs. The primary responsibilities of this leadership role includ...
The Telemarketing Manager is responsible for supervising the telemarketers, in persuading the customers or individuals to set up appointments for an in-home consultation and is accountable for recruiting, leading and mentoring an outbound call center. The job brings with the position, a plethora full of challenges that require a comprehensive understanding of telemarketing management skills. The s...
Call Center Manager The Call Center Manager will work within our new operations center in Edinburg, TX. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through the over-sight of the day-to-day operations and customer service in the center. She/he will provide call center performance reports and initiates and implements pr...
Call Center Manager We are seeking qualified candidates with the education and Call Center Sales & Operations Management experience to devise and execute customer service programs; strategize call center sales and marketing plans through leadership and analytical ability, delivering results and goal attainment while improving the customer’s experience. The successful candidate will have a strong C...
Under general direction, focuses on managing the short and long term forecasting, staffing, and capacity analysis for call center that will support operations in manpower and facilities resource optimization. Responsible for the production and analysis of results data of operations activities, and strategic input on performance initiatives to improve operations performance. LG Electronics, a globa...
COMPANY OVERVIEW: LifeSafer, Inc. is the leading manufacturer, distributor, and service provider of Ignition Interlock Devices (IIDs). Ignition Interlocks are installed in a vehicle and measure the alcohol in the driver’s breath, only allowing them to start the vehicle if their breath alcohol content is below a set point. In short, we help save lives by limiting one’s ability to drink and drive. P...
PetersenDean Roofing and Solar Systems is the largest residential roofing and solar company in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems. Founded more than 20 years ago, our commitment to safety, superior quality customer service, and the environmen...
NCS / Netcost Claim Services – Weekend Call Center Manager NCS is a nationwide third-party claims administrator providing claim solutions for fleet and insurance carriers. With our knowledge of the automotive industry we are able to provide claim managers, insureds and drivers with superior service from start to finish. NCS takes pride in providing piece of mind when the unfortunate happens to dri...
Call Center Operations Manager Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Call Center Operations Manager Job Duties: • Determines call center operational strategies by conducting needs assessments, performance reviews,capacity planning, and cost/benefit analyses; identifying and evaluating state...
Job ID: 8061 Position Description: We are currently seeking a Call Center Manager to be responsible for the overall operational and financial results of the Call Center. Works closely with the Leadership Team, Client Services and Supervisors to ensure that the center meets or exceeds its goals as it pertains to revenue growth, budget, profit growth and continuous improvement. Essential Duties & Re...
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the one where you take care of the animals feed,wash clean,ext.
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Customer Service Career Tools
Call Center Operations Manager
$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Operations Manager
Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff; new project development; develop policies and procedures to meet specific goals.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
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