Call Center Operations Manager Jobs

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762 Call Center Operations Manager jobs found on Monster.

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Job Title:Manager: Call Center Operations Requisition ID:1400GWB Job Category:Business Process Primary Location:USA-TN: TENNESSEE-NASHVILLE Schedule:Full-time Job Type:Regular Travel:Yes, 50 % of the Time Job Posting:Jul 23, 2014, 5:11:03 PM Description: Role Description: Candidate should have experience in managing call center operations. Experience with Life Insurance Policy Administration for l...
AETEA Information Technology is a nationwide company with hundreds of IT professionals currently working for us. Our clients are Fortune 500 companies in the financial (bank/brokerage), telecommunications, manufacturing, pharmaceutical and insurance industries. Visit us online at www.AETEA.com or on Facebook and Twitter for more information. We currently have a Project Manager consulting opportuni...
The Operations Manager is responsible for the overall facilitation of multiple projects’ key performance indicators, including quality, sales, staffing levels, attrition, attendance and profitability. The Operations Manager will directly manage a team of Operations Project Coaches, and will be responsible for fostering employee leadership while taking an active role in promoting World Class Custom...
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center Oper...
Our client has an immediate Management Opening for a Call Center Operations Manager. The following is brief description of the job with a more detailed explanation to follow at the time of the interview. Take advantage of this opportunity to job start your career with a one of America's most admired companies. Position Responsibilities Responsibilities This position will be responsible for managin...
Company Confidential East Hanover, NJ, 07936
CALL CENTER RELATIONSHIP MANAGER – BRAND OPERATIONS & LAUNCHES SUMMARY: The Vendor Manager will partner with a pharmaceutical vendor to perform operational reviews which will confirm execution of standard operations procedures. Ensure that best practices are shared across all pharmaceutical Patient Service Centers. KEY RESPONSIBILITIES: Ensure qualified Patient Service Center staff is hired, prese...
Responsible for the direction, leadership, quality and service level of the firms encompassing call center operations. Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Works closely with department leadership to ensure call center operational strategies are developed and imple...
As the Vice President of Call Center Operations, you will be a key member of the leadership team in our regional center located in Greenwood Village, Colorado. You will lead the site in the area of customer satisfaction, process improvement, and call center operations. In this role, you have the opportunity to inspire our success in excellence regarding customer satisfaction and operational execut...
The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East. We are among the largest labor-management funds in the nation, covering 400,000 members and their families. If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talent...
Call Center Manager needed to manage outbound call center in South Holland, Illinois. Essential Duties: Direct, coach, develop and motivate staff. Manage daily operations to maximize service to members. Motivate staff to achieve member satisfaction. Provide on-going feedback to staff regarding their performance, development and when required, disciplinary action. Provide on the job training as req...
Job Requirements: General Duties and Responsibilities: · Conducts regular audits to equipment and procedures and implement improvements · Direct responsibility for maximizing revenue and profitability of the program by minimizing risks of downtime and systems failures for technology · Responsible for the proper operation and maintenance of all network and telephony systems · Provides telecommunica...
Call Center Manager needed to manage outbound call center in South Holland, Illinois. Essential Duties: Direct, coach, develop and motivate staff. Manage daily operations to maximize service to members. Motivate staff to achieve member satisfaction. Provide on-going feedback to staff regarding their performance, development and when required, disciplinary action. Provide on the job training as req...
Responsibilities Currently seeking a sales leader within Consumer and Mass Markets to lead large team (5-10 managers, 100+ service representatives) to achieve sales, customer service and productivity commitments. Analyzes trends and formulates tactical plans to deliver goals including customer service, profit growth, revenue protection – sales, cost management and employee communications and devel...
We are currently seeking a Call Center Manager, Collections for our Dallas Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The...
Johnson & Johnson companies are equal opportunity employers. Manager, Onsite Vendor Management (Medical Information Call Center)-0683140723 Description Janssen Scientific Affairs, L.L.C., is recruiting for a Manager, Onsite Vendor Management (Medical Information Call Center) to be located onsite at the vendor location in Ivyland, PA. Must be able to work an alternate work schedule from approximate...
1. Manages team of Call Center Supervisors. 2. Ensures department processes are in compliance with applicable requirements of the contract, state and federal regulations. 3. Assist the Call Center Manager by facilitating activities related to adherence to call center performance standards, generating reports and assuming a liaison role with appropriate departments and key staff to ensure Key Perfo...
The Call Center Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of inbound and outbound customer service representatives to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. This role demands an experienced hands-on manager, who is well organized and highly effective in...
Shield HealthCare’s has an excellent opportunity for a Contact Center Manager in our corporate office. This position is responsible for managing all personnel, operation, and activities involving telephone customer service support. Job Accountabilities Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and dev...
Description: No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) Are you a subject matter expert in project management, s...
Description: No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) Are you a subject matter expert in project management, s...

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Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
(455 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
37.2%
Some College Coursework Completed
24.3%
Master's
14.2%
Associates
11.1%
High School
9.8%
(296 Respondents)
Source: Monster.com Careerbenchmarking Tool

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