Call Center Operations Manager Jobs

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8 Call Center Operations Manager jobs found on Monster.

Jobs 1 to 8 of 8
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Company Confidential Durham, NC, 27713
Job Description Job Title: Collections/ Call Center Manager Reports To: Assistant Director of Operations FLSA Status: Exempt Department: Collections Job Summary The Collections Manager is responsible for overseeingthe Collections Department, including the Customer Account Resolution Specialists (C.A.R.S.), Collections Administrative Assistants, and the Front Desk;overseeing all processes for...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Call Center Operations Manager Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. We are a privately-owned, US-based global company that invests in the future of our 4000+ employees. Job Responsibilities As a call/contact center O...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
The National Automobile Club, located in Foster City, is seeking an individual to supervise its 24/7 Emergency Road Service call center. This full time exempt position reports to the Call Center Operations Manager. Duties and Responsibilities: · Supervising, training and evaluating service coordinators · Monitoring road service activity and service performance statistics (Average answer speed, ...
JOB TITLE: Customer Contact Specialist DEPARTMENT/GROUP: Contact Center Operations REPORTS TO: Contact Center Supervisor JOB SUMMARY: The Customer Contact Specialist is responsible for responding to all customer inquiries and issues regarding Beneficial’s products and services. This individual identifies and solves problems and recommends products, programs, and services when appropriate. The ...
Harte HanksHarte Hanks Austin, TX
About this job Job description The Call Center Operations Manager is responsible for planning, organizing, and managing all operational activities for a large inbound customer care account. Our call center is a multi-site, multi-shift, 7-day per week operation. Essential Functions and Responsibilities: Direct the forecasting and scheduling of daily workforce. Continuously evaluate workflow an...

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Customer Service Career Tools

Call Center Operations Manager

Salaries

$40,000.00 - $120,000.00
Typical Salary for Call Center Operations Manager
(455 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
37.2%
Some College Coursework Completed
24.3%
Master's
14.2%
Associates
11.1%
High School
9.8%
(296 Respondents)
Source: Monster.com Careerbenchmarking Tool

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