Call Center Scheduling Manager Jobs in California

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1000+ California Call Center Scheduling Manager jobs found on Monster.

Jobs 1 to 20 of 2387
Kaiser Permanente Corona, CA
Description Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsibl...
Great West Financial San Francisco, CA
FASCore LLC, the retirement plan recordkeeping division of Great-West Financial®, currently has an opening for a Workforce Management Scheduler. This position will be responsible for forecasting and scheduling of Call Center staff and for monitoring of call volume activity. Primary Responsibilities Responsible for daily scheduling of Call Center staff. Forecast and analyze future call volume an...
The DIRECTV Group , Inc. Los Angeles, CA
Description DIRECTV Sales and Marketing Operations is seeking a Senior Training Manager to join our dynamic and growing Sales Call Center Training team. The individual will support the Spanish Language businesses and must be fluent in both English and Spanish. Our Sales Center Operations team is responsible for the development, execution, and maintenance of programs, impacting agents across multi...
LAbite is seeking a experienced manager to lead its call center & customer service team. The candidate must have a strong background in staff management; we are looking for the right leader for a team of 50 customer service representatives that support over a thousand daily on-demand transactions, and a customer service center that is the central hub for our entire Southern California logistical o...
Monitors all incoming and outgoing customer calls ensuring that they are answered timely, courteously and accurately. Provides guidance to the customer service team when handling more complex customer calls/issues and or concerns. Handles customer service problems or complaints that the agents are unable to resolve. Supervises staff including training, performance monitoring, and coaching. Sche...
INLAND RESPIITE, INC. 10800 Hole Ave. Suite # 10 Riverside, CA 92505 Tel.: (760) 351-0925 Fax: (760) 344-2818 Job Posting Date:1/12/2015 Position Title: Respite Worker Scheduler Full-Time or Part-Time:Full-Time Business Address: 10800Hole Ave Suite # 10Riverside, CA 92505 Day/Hours Requirement: Must be available to work 8hrs a day, 5days week. Description: Under general direction of the...
Service Center Manager/ Receptionist COMPANY BACKGROUND: TechSpaceis the leading national provider of modern, scalable, full-service office space and advanced technology servicesdesigned for small to mid-size growth companies. We provide a smart solution for businesses by allowing room for growth or downsizing as necessary—without the high cost of moving. All our spaces are interconnecting, sca...
Provides leadership for the ongoing operation of a centralized appointment call center for a Service Area. Assures exceptional service quality for telephone access and a member-oriented call; fosters and cultivates necessary processes to resolve member service issues, which includes establishing partnerships with the medical offices operations. The volume measure for this position is: Call Volume:...
The Customer Service Experience Manager is responsible for leading the overall SCEA CS Experience Program. This includes calibrating and supporting quality standards for SCEA Consumer Services and internal/external quality improvement. The CS Experience Manager analyzes customer satisfaction and dissatisfaction data; recommends solutions to address root cause, and manages projects through the...
Cardinal Health , Inc. Ontario, CA
Description JOB TITLE: Customer Service Manager, (Customer Order Management in a call-center) At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Order Management What Cust...
Cardinal Health Ontario, CA
Description JOBTITLE: CustomerService Manager, (Customer Order Management in a call-center) At Cardinal Health, we'redeveloping the innovative products and services that make healthcare safer andmore productive. Join a growing, global company genuinely committed to making adifference for our customers and communities. Function: Customer Service Family: CustomerOrder Management What Customer O...
The Clinic Assistant II, Generalist, functions as a member of the clinic patient care team under the direction of the Clinic Manager, Assistant Clinic Manager, Clinical Coordinator, or Clerical Lead. The Clinic Assistant II performs all duties required to complete patient Check-in/Check-out, and manages the clinic front desk activities. Essential Functions * Answers multi-line phone, screens and...
The Clinic Assistant II, Generalist, functions as a member of the clinic patient care team under the direction of the Clinic Manager, Assistant Clinic Manager, Clinical Coordinator, or Clerical Lead. The Clinic Assistant II performs all duties required to complete patient Check-in/Check-out, and manages the clinic front desk activities. Essential Functions * Answers multi-line phone, screens and...
Forever 2 1 Inc Mount, CA
Job Description : Want more than just a job? Join Forever 21’s Corporate team and showcase your skills while working with our exceptional employees! Position: Supervisor, Call Center Department: Customer Service Reports to: Associate Manager, Customer Service Direct Reports: Yes FLSA Status: Exempt Location: 1156 4 Star Drive, Mount Joy, PA Department Summary: Forever 21 is seeking an inno...
The Palo Alto Medical Foundation (PAMF) is a not-for-profit, community-based multispecialty group practice of medicine. PAMF patients are cared for by the more than 1,000 physicians from the four historic medical groups affiliated with PAMF: Camino, Palo Alto, Santa Cruz and Mills-Peninsula. PAMF provides care to patients at its clinics and medical centers throughout Alameda, San Mateo, Santa Clar...
A highly motivated Data Center Operations Manager with experience in system hosting, call centers, and managed services. An extremely customer-focused individual, well organized, technically advanced and possess significant experience related to data center infrastructure and operations in enterprise environments as well as managing Data Center Operators and Schedulers. Responsible for overseeing ...
Department of Veterans Affairs San Francisco, CA
The WJB Dorn VA Medical Center currently has openings for Medical Support Assistants (MSA) in the Acute Hospital Call Center. The Call Center MSA reports to the Nurse Manager who is responsible for the administrative and clinical services to patients and families. The goal of the Call Center is to perform a variety of clinical and technical support duties that facilitate optimal operation of the ...
JOB PURPOSE To ensure successful operation of the Call Center team in accordance with the companies objectives. To provide training, feedback and support for development of the employee’s skills and achievement of the employee’s career goals. JOB RESPONSIBILITIES Assist the Supervisor in planning and directing the daily workflow within the Call Center. Manage the gathering and recording the Te...
Responsible for answering multiple Ambulatory Care clinic phone calls, and responding to customer requests including, but not limited to cross departmental appointment scheduling Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs Provide doctor-patient support using reference documents and online knowledge base tool Carry out various admi...
Summary The job of a (Call Center) Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Oceanside sales lines. E ssential Job Functions The ...

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Customer Service Career Tools

Call Center Scheduling Manager

Salaries

$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager in California
(67 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
35.7%
Some College Coursework Completed
23.8%
High School
16.7%
Associates
14.3%
Certification
4.8%
Some High School Coursework
2.4%
Master's
2.4%
(42 Respondents)
Source: Monster.com Careerbenchmarking Tool

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