Call Center Scheduling Manager Jobs in Massachusetts
12 Massachusetts Call Center Scheduling Manager jobs found on Monster.Jobs 1 to 12 of 12
CustomerCareCallCenter Supervisor The Customer Care Supervisor will be responsible for assisting the Call Center Manager in planning organizing and monitoring the workflow of the call center. This includes supervising the operations, reviewing trending and reporting data, and ensuring productivity measures are met. This person will also be involved in staffing, employee training, call monitoring a...
Please fill in the information below and use the navigational buttons to continue. Warning: Using your browser's Back and Forward buttons may produce undesirable results. POSITION SUMMARY: Primary person responsible for overall management of office functions to ensure smooth and efficient operations, with a focus on providing superior customer service to members. Additionally, the office manager w...
Position Summary- Reporting to the Chief Medical Officer (CMO), the PCMH Practice Manager is responsible for the day to day oversight of the medical provider functions and for the implementation of Health Center PCMH Goals and Objectives as outlined by NCQA and the Health Center’s Strategic Plan. Primary Responsibilities: 1. Basic Characteristics of Position · Mission and Teamwork: The manager dem...
Under the direction of the Director of Protective Services, the Manager of Protective Services will oversee all museum security operations, including the School of the Museum of Fine Arts and any off-site facilities. The manager on-duty is directly responsible for all guards on-duty, to include the Protective Services supervisors and any contract guards, routine museum security operations and spec...
Prime Motor Group is expanding fast on the South Shore and we have a driving need for dedicated career minded professional women and men that want the opportunity for growth and long term employment in the auto industry with Prime Motor Group. College degree preferred, will consider eqivalent business experience. Job Purpose: Sells automobiles by understanding and demonstrating characteristics, ca...
Sales Supervisor, Outbound Sales Base Salary - $45-50K plus commissions ($90-100K all in) Expanding Boston based service company has newly created position for a proactive Sales Leader. As a Player/Coach, you will be selling to Top Prospects, helping to assist with the day-to-day planning/communication of your group, analyze sales activity and mentor your staff. All of these efforts are directed t...
The Gem Group, Inc., is a dynamic, rapidly expanding manufacturer of screen-printed and embroidered bags and apparel. We currently have an opening for an experienced Customer Service Representative for our busy call center. Hours for this position will be Monday - Friday 9:30 a.m. - 6:30 p.m. and will handle all customer contact received by telephone, e-mail, or in writing. Responsibilities: · Ach...
Master's degree is preferred Certification Required 3-5 years experience is required Experience is required Supervisory experience is required Reporting to the Manager of Microbiology, this position is responsible for direct supervision of the staff within the Microbiology Section of the department. Keeps the Manager informed of all necessary information. In collaboration with the Manager, the Sup...
American Renal Associates, a nationwide dialysis provider with headquarters in Beverly, MA, is experiencing rapid growth, and we are searching for the right individuals to help continue our superb performance. We currently have an open position in the following area: Sr. Clinical Systems Analyst / EHR The candidate for this position will assist in the design, development, deployment, training and...
Thank you for your interest in a career at Power. "Once you have the interview, you know." That's what most of our employees say when asked why they initially decided to start a career at Power. Why? We're just different. We're 1,200 personalities from all walks of life who actually love what we do, respect the people we work with, and want to see each other succeed. And because all of these peopl...
Primary Role: This position is responsible for the leadership and development of the Project Management function within Facilities & Engineering. The Director will be accountable for successful delivery of capital and expense projects impacting Manufacturing, Supply Chain, Facilities & Engineering, Research, Process Development, Quality, Information Technology functions ensuring achievement of all...
Be a part of the leading organization in Property Management! FirstService Residential (FSRR) is a global leader in property management. We offer the unique combination of local expertise backed by the support of a national leader. We offer a full range of proprietary resources and technologies. The result is the most professional, effective and cost-efficient property and rental management servic...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
Develops staff schedules by examining business needs and staff resources; investigating and evaluating staffing models, and evaluating impact of various models on business objectives; developing staff scheduling systems and software; revising and allocating staff resources; preparing resources plans.
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