Call Center Scheduling Manager Jobs in New York
12 New York Call Center Scheduling Manager jobs found on Monster.Jobs 1 to 12 of 12
Position Summary As part of the very first experience a patient has with an Aspen Dental practice our Scheduling Center Representatives play a vital role within the Aspen team. It's vitally important that our Scheduling team treat every call with empathy and respect while working diligently to ensure patients get scheduled in a timely and professional manner. As we continue to grow throughout the...
Our international financial services organization, with headquarters in Long Island City, Queens (NYC), is seeking an experienced and dynamic Manager to oversee our 24/5 inbound call center environment with nearly 50 staff. In this role you will manage the delivery of sales and service excellence through all interaction channels (phones, email & webchat). You will uphold UNFCU’s mission and core v...
*Responsible for providing quality and efficient sales and service to customers through our inbound call center and provide the daily supervision of a call center team. To create a customer centric, performance driven environment with a single focus: creating positive customer interactions 100% of the time. *Provide daily direction and communication to employees to ensure customer service calls ar...
Description: Up for the challenge of a lifetime? Join a team of the best and the brightest clinicians across the country to find bold new ways to proactively improve the health and quality of life of the people we care for. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best wor...
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training a...
Our vision is to provide 100% customer satisfaction while delivering the healthiest sleep solutions to every bedroom in America. Located in our Corporate Headquarters, our Customer Care department is a high-volume contact center serving our customers, home delivery teams and the sales team. We handle both inbound and outbound calls, manage our social media presence and all additional channels of c...
We are currently seeking a professional Customer Care Manager to join our growing call center! The Customer Care Manager is responsible for day-to-day customer service operations by managing and developing a team of motivated call center professionals that provide timely responses to customer questions and needs. Responsibilities include, but are not limited to the following major functions: Estab...
Lending Solutions offers loan origination systems for mortgage, home equity, consumer and business lending; electronic lending technology; a contact and servicing center; and business process outsourcing solutions. Position: Helpdesk Supervisor Position Purpose: You will be responsible for the daily management of a call center team at our Amherst, NY office. The team is responsible for guiding cus...
Housing Works Thrifts Shops: Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crisis of homelessness and AIDS. The main contribution of Housing Works Thrift Shops to this mission is by generating a surplus from trading and events. We also leverage our operations to support advocacy and the delivery of lifesaving services. Summery D...
Lending Solutions offers loan origination systems for mortgage, home equity, consumer and business lending; electronic lending technology; a contact and servicing center; and business process outsourcing solutions. Position: Consultant Supervisor Position Purpose: You will be responsible for the daily management of a call center team at our Amherst, NY office. The team is responsible for guiding c...
We currently seek a Senior Security Engineer/Firewall Administrator with a background in managing Web Access Firewalls and Microsoft servers for our New York, NY office. Prior experience securing and managing production networks, databases and websites is required. Prior professional services experience is preferred. This position will be hands on and may require variable working hours based on pr...
Campus Description: Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. The University is a member of the prestigious Association of American Universities and co-manager...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager in New York
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center staff requirements by analyzing trends, including call volumes and patterns, and staff productivity; developing forecasts; researching business requirements, including service levels, business objectives, and payroll; analyzing workflow.
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
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