Call Center Scheduling Manager Jobs in New York
10 New York Call Center Scheduling Manager jobs found on Monster.Jobs 1 to 10 of 10
Our client, a leader in market data research and enterprise data collection, is seeking a Senior Manager/Director level individual for their Call Center Operations to oversee the processes, sales, profitability, production, performance, staffing and quality for their 300+ seat center. Experience in a survey-centric environment is desired. JOB SCOPE: The Senior Manager will provide and/or oversee t...
CSC Manager – Bilingual (English, Cantonese and Mandarin languages) POSITION SUMMARY:The Customer Service Center Manager shall have responsibility for managing the Customer Service Center, including, but not limited to, general member servicing, service resolution, handling escalated issues or complaints, enrollment issue/discrepancy resolution, assigning the daily, weekly and monthly customer ser...
POSITION SUMMARY: This position will manage the build out of our international technology centers and oversee the ongoing use of the designated center(s) by hiring staff to run the facility and ensuring each center is prepared for partnering with sales team and partners to provide demos of F5 products and new releases ATTRACTIONS OF THE JOB: 1. Site autonomy 2. Spans Technical and Business domains...
We are looking to expand our team of customer service personnel to accommodate our ever-growing client base. Here at Costume SuperCenter, we operate several online retail websites that specialize in costumes, lingerie and party supplies. Although we are opened year-round, Costume Supercenter, the world’s newest and most exciting costume, accessory, party supplies and other novelty retailer, is a l...
The Manager Server Group for the Technical Services (TS) division at Healthfirst (HF) will be responsible for managing the daily operation and leadership of approximately 10 to 15 employees including external contractors. This role will provide management & technical expertise to support Data Center, Server, Storage and Messaging platforms. Perform management of the Server Group (System Admin team...
Company Confidential Brooklyn, NY, 11218
Brooklyn Based E-commerce Company, rated on Internet Retailer Top 500, seeking Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving skills; managing staff. Skills/Qualifications: • Minimum 5 years Customer Service Management Experience, • Manage Call Center • Experience in dealing with heavy email customer service using Zendesk or similar program • Shi...
In this Outbound Collections environment, the ideal candidate will support agents to ensure they are productive in collecting outstanding debt and resolving complaints. This position’s duties Include managing, training and monitoring contact center agents on polices and procedures and call center clerical responsibilities, maintain an effective working relationship with Union leadership, ensure th...
The Director of Operations will have overall responsibility for the operations side of Meet Me Room business, including all related infrastructure throughout the building. Because the business is new, this position will be instrumental in developing policies and procedures. CRITICAL: MUST HAVE BUILT A DATA CENTER! V. Responsibilities 1. Staffing a. Recruit, train, and manage all MMR technical supp...
LEASING ASSOCIATE JOB DESCRIPTION The Leasing Associate is responsible for leasing apartments to potential residents, while selling community services & providing outstanding customer service to current and prospective residents while accurately maintaining prospect, traffic and rental record logs and all pertinent leasing data. Employee Type: Full Time(with regularly scheduled weekend hours) Mana...
The Oracle Database Administrator is responsible for database installation, configuration, problem triage, performance monitoring, capacity planning, patching, upgrades and backup/recovery. The candidate is expected to be detail-oriented, a self-starter, demonstrate high quality standards and lead by example in fulfillment of job responsibilities. In this dynamic, fast-paced environment, the Oracl...
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Customer Service Career Tools
Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager in New York
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Prepares call center staffing reports by collecting, analyzing, and summarizing data and trends; recommending new resources models.
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
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