Call Center Scheduling Manager Jobs
The Scheduling Advocate Supervisor is responsible for overseeing the daily duties of the Scheduling Advocates which includes quality oversight and workload allocation. This role will support the Scheduling Advocate team with production as required. The Scheduling Advocates outreach directly to client members to address any care disparities and support the member's health status including schedulin...
Kaiser Permanente Corona, CA
Description Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsibl...
Medtronic San Antonio, TX
The Call Center WFM Scheduler creates, optimizes, and maintains employee schedules. Acts as a liaison amongst all department managers and supervisors to manage, monitor, and coordinate staffing, training, overage/shortage, changes of breaks/lunches, overtime and time off needs. Is proactive in determining long and short term staffing needs and the allocation of those resources to achieve business ...
Marten Transport La Jolla, CA
#74141 Perlman Call Center Specialist/Surgery SchedulerFiling Deadline:Mon 12/29/2014- ->- ->UCSD Layoff from Career Appointment or Special Selection: Apply by 12/17/14 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible ACCESS or Special Selection clients should contact their Vocational Rehabilitation Counselor for Special Selectio...
Methodist Primary Care Group Houston, TX
Work Shift: DAY Work Week: M - F Company Profile With locations throughout the Greater Houston area, Houston Methodist Primary Care Group (HMPCG) is dedicated to providing quality patient care for the entire family. HMPCG is proud to be a part of Houston Methodist and its family of hospitals, ensuring efficient access to specialty and hospital services whenever the need arises. As members of th...
Call Center Agent-Appointment Scheduler Seattle, WA
JOB TITLE: Customer Service Manager, Access and Patient Support At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Service Management What Customer Service Management contr...
JOB DESCRIPTION Position Title: Operations Manager Job Grade: Department: Operations FLSA: Exempt Reports to: Director Project: OVERVIEW Responsible for the day-to-day operations of a team of Team Leaders This position has a direct and immediate impact on the overall efficiency and profitability of the company. PRIMARY RESPONSIBILITIES Exhibit the VXI Culture of Performance and Core ...
CareCenter (Call Center) Manager - ActiveCare Summary ActiveCare is seeking a career-minded CareCenter Manager. We are a growing public company and there are opportunities to grow with the management team. If you're a quick learner, well organized, an inspiring leader, have excellent follow-through, and are a good problem-solver, you may be the team member and leader we're seeking! ActiveCare is...
Weltman Home Services, Inc., a premier Residential Plumbing, HVA & ElectricService & Installation Company, has an exciting career opportunity waiting for the right person. If you have a sincere desire to help our Customer Services Representatives reach their full potential, this may be the job for you. We are looking for someone to help lead our Customer Service Team andoperate our state-of-the-ar...
This position is responsible for staff, operations, financial, cost and project management of the working group, as well as the development of office business plans and strategies designed to meet the needs of members, insured's and the call center. This position ensures courteous, efficient service is provided to members consistent with the objectives, goals and policies of the Automobile Club at...
Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation. The Team Manger, Recruitment is a front-line manager responsible for the day-to-day operations of the recruimtnet that includes 5-20 agents. They will work with a variety of internal and external customer...
The Wayne Dalton Genie Sales Center Organization is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does WDG...
This position is being recruited on by ManpowerGroup Solutions RPO for Seagate. Click URL to apply directly: https://seagate.taleo.net/careersection/2/jobdetail.ftl?job=149482 Seagate is seeking a Call Center Workforce Management Coordinator located in Oklahoma City, Oklahoma. The Call Center Workforce Management Coordinator is a newly created position to support GSS Technical Support. The WFM C...
This position is being recruited on by ManpowerGroup Solutions RPO for Seagate. Click URL to apply directly: https://seagate.taleo.net/careersection/2/jobdetail.ftl?job=149479 Seagate is seeking a Call Center Workforce Management Coordinator located in Oklahoma City, Oklahoma. The Call Center Workforce Management Coordinator is a newly created position to support GSS Technical Support. The WFM C...
Join our growing Call Center team as a Universal Banker! This position serves as a primary contact for customers calling or emailing HomeStreet Bank’s Retail Call Center. Provides exceptional service and efficient expertise regarding consumer and business products including our Online and Mobile Banking tools. Sells products and services primarily via inbound calls. Makes outgoing calls to custom...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability We are looking to fill 2 Supervisor spots for our second and or graveyard shifts. 1 working from 3:30pm-12:00am and 1 from 11:00pm-6:00am. Must be flexible to work Monday through Sunday with 2 off ...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring s...
Job Title:Call Center Customer Support Representative - Virtual Requisition ID:1400M4T Job Category:Customer Services Primary Location:USA-MN: MINNESOTA-MINNEAPOLIS Schedule:Full-time Job Type:Regular Employee Status:Regular Travel:No Job Posting:Nov 24, 2014 Description: CSC’s Customer Service department seeks focused, accountable, efficient and engaged professionals who are dedicated t...
Call Center Representative Job Description: Do you take pride in your work? Do you thrive in a team environment? Are you professional, friendly and like helping others? Are you looking for a “customer centered” career with a stable company where you can make a difference? Are you looking for a job where you can utilize your customer service skills and work with a fun group of people? This is a f...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains emergency staff service by establishing and maintaining disaster recovery databases and action plans.
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
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