Call Center Scheduling Manager Jobs
Group of medical clinics headquartered in Northbrook, IL is looking for an experienced Call Center Manager with proven track record of success to join our growing team. The successful candidate will utilize creative and analytical skills to solve new and complex issues; direct, consult and assist all levels of management and staff. Main responsibilities: - Hire and train new staff members - Ensure...
Lexington Law Firm and its affiliate companies, Progrexion Marketing and CreditRepair.com, comprise the nation’s largest consumer advocacy network and employ over 1,500 people at locations throughout the Wasatch Front and in Idaho. Lexington offers a full range of services with an emphasis on Credit Repair. Our creativity and drive stem from our relaxed office vibe and our amazing team of over-ach...
Call Center Manager Paddock Chevrolet has an immediate opening for a manager in our call center. This individual will supervise a group of representatives to achieve productivity, revenue and the highest level of customer service. Call Center Manager Responsibilities: - Overssee daily functions of call center team - Review call center statistics to ensure goals of depmt are attained - Periodically...
Govig, the premier Executive Search firm in the Arizona market, is seeking a Call Center Operations Manager for a Fortune 500, multi-divisional company. Job Description: The Call Center Operations Manager will provide mentorship and leadership to a team of in-bound customer service representatives. This person will be responsible for developing and driving a strong customer service culture. The po...
Responsibilities Currently seekign a sales leader within Consumer and Mass Markets to lead large team (5-10 managers, 100+ service representatives) to achieve sales, customer service and productivity commitments. Analyzes trends and formulates tactical plans to deliver goals including customer service, profit growth, revenue protection – sales, cost management and employee communications and devel...
Initially, you, as a Call Center Manager, will contribute to the growth of this company by leading ONE our key campaigns: which currently includes appointment setting, customer acquisition, and quality assurance programs. . You will play a critical role in driving team performance and results. This is a highly collaborative role and success is dependent on the ability to communicate effectively wi...
. POSITION SUMMARY: Overall accountability for call center profit and loss results. Responsible for the day-to-day operation of a multi-application, inbound/outbound call center and for the achievement of the highest level of client and consumer satisfaction. Provides direction to call center employees that supports Servicom’s efforts to achieve optimum growth potential by providing superior call...
SENIOR MANAGER, REGIONAL SCHEDULING OPERATIONS The MUSC Medical Center has an immediate opening for a Senior Manager, Regional Scheduling Operations to provide visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Coordinators and Customer Service Associates to pr...
Job ID: 8991 Position Description: The Patient Services Supervisor is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Representatives (Reps) are performing up to client expectations while...
Purpose: This is a new position for the medical practice of Princeton Brain & Spine. We strongly recommend that all applicants go to our website to learn about our practice. This position is very unique in that we take great pride in our patients by creating a very high-touch, concierge level of service to all of our callers. The Coordinator of the Call Center must be able to uphold our brand stan...
Responsible for Building the Consultant Experience. Assists in coordinating department work flow and performing duties such as – interviewing, coaching, scheduling, attendance, performance monitoring and evaluation, and processing escalation calls as required. Recognizes and recommends operational improvements and assists with application of organizational policies and procedures. Essential Duties...
Company Confidential WYNNEWOOD, PA, 19096
Medical Call Center Agent – FT Medical Call Center Agent – FT Medical specialty practice has an immediate opening for a well-organized, mature individual to work in our Call Center located in Malvern. Prior medical office experience is desirable, but not mandatory. Pleasant personality and excellent phone skills are a must. Primary duties include answering multiple phone lines, scheduling appointm...
Supervisor Sales Call Center - 100923 position for ServiceMaster Created: November 27, 2013 ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V *Looking for experienced Sales Supervisors who have directly managed a Sales Team *Call Center experience preferred, but not requi...
At Anomaly Squared we are constantly preparing for our ever expanding future. We are currently looking to add to our Call Center Supervisor team. As we continue to hire more Customer Service Representatives, we require additional leaders to guide and develop these new hires, as well as guide the more seasoned reps. Our team of supervisors drive the success of the call center business through const...
Customer Care Center Manager The Billings Gazette and Lee Enterprises continue to invest in our subscriber customer service. Our Billings, MT, center is seeking an energetic and motivated Customer Care Center Manager to provide customer focused leadership, plan and implement call center strategies, and find ways to improve our processes. Duties include: •Lead the amazing staff we have and continue...
CSDVRS, LLC Multiple
Job Title: Scheduling Specialist Summary: This position will supportthe Workforce management team pertaining to administrative operating tasks in order to support the regional teams such as daily scheduling, reviewing weekly timecards and ongoing call center reports. Location: We are looking for (4) individual Scheduling Specialist to fill specific Regions of our workforce. You must live in one of...
Bothell Data Center Manager-WD30004991 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing marke...
Job Description –Scheduler I Purpose: Responsible for maintaining customer service relations with caregivers & clients. Accurately and appropriately booking, organizing, tracking and coordinating caregivers' and client schedules. Responsible To: Scheduling Manager, Administrator, and Executive Administrator Required Skills & Experience: • Computer experience and skills • Problem solving and organi...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
COMPANY: Conserv FS SUPERVISOR: Jeff Kimmell LOCATION: Marengo, IL PURPOSE AND SUMMARY STATEMENT Provides management, supervision, and leadership of the operations of the assigned location including personnel, scheduling, logistics, product handling, application services, and customer satisfaction. Develops and implements of business plans that maximize location profitability. SUPERVISION AND LEAD...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
Determines call center staff requirements by analyzing trends, including call volumes and patterns, and staff productivity; developing forecasts; researching business requirements, including service levels, business objectives, and payroll; analyzing workflow.
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