Call Center Scheduling Manager Jobs
Call Center Scheduling Coordinator Job Description As a Call Center Scheduling Coordinator, you will be responsible for contacting our field representatives (mystery shoppers, auditors, exit interviewers) by phone to inform them of mystery shop opportunities in their area.Our Call Center Scheduling Coordinatorsact as the face of BestMark to our field representatives. You will be responsible for ...
Job Number: 41980 Department: AHN Call Center Location: North Shore Status: Full Time Union : Non-union Date Posted : 01/09/2015 Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 p...
Overview: Advance Health is a privately owned company focusing on health assessments and care coordination to seniors in their homes. Our goal is to improve the health of seniors by offering quality home health services. The data we collect helps enhance the effectiveness of the care management programs. As navigating the health care system becomes increasingly complex, it is important to help ou...
We are looking to fill a contract to hire Call Center Manager position for an automotive company located in Saint Louis Park! Requirements: Experience in a management position for an automotive call center Experience with CRM software systems Skills and qualifications Strong problem solving skills Ability to provide excellent customer service Strong attention to detail and efficiency Profi...
Job Purpose: Serves customers by implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget; supervising staff. Duties: * Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations;...
Company Confidential Hoover, AL, 35216
Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establis...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Primor and Vittorio d' Firenze is an enterprising company, leader and pioneer in the United States. Our goal is to satisfy the enterprising needs of all our sales representatives, who with our support and dedication not only get to experience the art of decorating and fashion, but also help in the success and financial stability of their families. We are looking to hire a Manager for our Spanish-...
OMNIPLEXis seeking talented individuals committed to excellence, honesty, and integrity to join our team. We are a trusted provider of high quality background investigations programs to Department of Homeland Security (DHS) and the intelligence community at locations throughout the United States. If you have investigations experience, OMNIPLEX is where you want to be for the future. Geographic Loc...
Reverse Mortgage Solutions, Inc. (RMS) is a sister company to Green Tree Credit Solutions and a part of the Walter Investment Management Corporation family of companies. Under the supervision and guidance of the Mortgage Servicing Center Site Manager, the Mortgage Servicing Call Center Manager is responsible for leading, managing, training and motivating the Team Leaders, Customer Service Represe...
Under general direction, plans, organizes, and directs the work of one or more units within the Customer Service Call Center of Heartland School Solutions. Call Center Supervisors investigate and resolve escalated or difficult customer service calls. Supervisors participate in the recruitment, hiring, and training of Customer Service Agent staff, evaluate their performance and take disciplinary ac...
The primary responsibilities consist of receiving inbound phone calls from individuals to schedule transportation for medical appointments, and also to enter data into the computer system. Job Duties: -Professional Call Center experience (Minimum 1 year) -Ability to type 35 wpm -Computer literate with the ability to learn customer service software applications -Excellent verbal and written co...
C3/CustomerContactChannels is growing and seeks dynamic leaders for new call center locations. Candidates who possess a background leading 500-800 seat BPO call centers with multiple clients are encouraged to inquire. Must be willing to relocate to any new C3 call center site within the US. To learn more about C3, please visit c3connect.com, jobs.c3connect.com or our Facebook page at Facebook.com/...
Job Description Summary The Call Center Universal Banker serves as a primary contact for customers calling or emailing HomeStreet Bank's Retail Call Center. Provides exceptional service and efficient expertise regarding consumer and business products including our Online and Mobile Banking tools. Sells products and services primarily via inbound calls. Makes outgoing calls to customers and potent...
Kaiser Permanente Corona, CA
Description Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsibl...
Percepta Houston, TX
Job Description: Customer Service Call Center Workforce Scheduler The Customer Service Call Center Workforce Scheduler will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for the full and part time staffing needs to support our client activities. The role will build a working relationship w...
About the Job Can you make 70k a year in a Collections job? YES! If you want a job that can offer you unlimited income and teaches you valuable life skills, contact us today to set an interview and learn about your new career with Progressive Financial Services. We are actively seeking bright, well-spoken go-getters to join our Tempe AZ. call center. Progressive Financial is a nationwide collec...
Kelly Services is currently seeking candidates with call center experience. We currently have positions available with a growing company and we are looking for reliable, eager, and career minded individuals to add to our team. -Call Center Experience is a must! -Schedules are Full Time Hours, Monday-Friday -Must have a HS Diploma or GED -If you are a hardworker who is looking to get your foot ...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring s...
Call Center Supervisor Looking for a talented and dedicated Supervisor in the Call Center department. Will be leading a team (of 25+) as a Supervisor of Call Center The primary focus of this position will be on providing excellent customer service, Call Center Operations, personnel management, coaching and staff development. This position has an evening schedule: Monday & Wednesday 4pm-12am. Tues...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Develops staff schedules by examining business needs and staff resources; investigating and evaluating staffing models, and evaluating impact of various models on business objectives; developing staff scheduling systems and software; revising and allocating staff resources; preparing resources plans.
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
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