Call Center Scheduling Manager Jobs

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Company Description: Prometric (www.prometric.com), a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services, providing paper-and-pencil, Internet and computer-based testing solutions. Headquartered in Baltimore, Maryland, Prometric offers a fully integrated testing system that includes test development, test delivery and data managem...

CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. More than 12,000 employees comprise the w...

Call Center Manager JOB DESCRIPTION Reports To: Chief Operating OfficerClassification: Exempt ATTITUDE IMPORTANCE Striving to provide the best leadership possible through example and training is the attitude you should possess. Push to be competitively driven to make a difference in all aspects of your position. Approach each day and every task with the idea of “On Time All The Time.” JOB DET...

Description Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsibl...

Work Shift: DAY Work Week: M - F Company Profile Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 14 operating rooms and over 1,400 employe...

Position Highlights FASCore LLC, the retirement plan recordkeeping division of Empower Retirement, currently has an opening for a Workforce Management Scheduler. This position will be responsible for forecasting and scheduling of Call Center staff and for monitoring of call volume activity. Primary Responsibilities Responsible for daily scheduling of Call Center staff. Forecast and analyze futu...

Work Shift: DAY Work Week: M - F Company Profile Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 14 operating rooms and over 1,400 employees,...

Description General Position Summary The Revenue Cycle Representative II assumes responsibility for the financial securitization of accounts for Ochsner patients, including functions associated with scheduling appointments, processing messages, acquiring patient demographics, verification of benefits, coverage eligibility for service, registering patients into software system, obtaining or initi...

The Call Center WFM Scheduler creates, optimizes, and maintains employee schedules. Acts as a liaison amongst all department managers and supervisors to manage, monitor, and coordinate staffing, training, overage/shortage, changes of breaks/lunches, overtime and time off needs. Is proactive in determining long and short term staffing needs and the allocation of those resources to achieve business ...

Xerox is the world’s leading enterprise for business process and document management. Xerox technology, expertise and services enable workplaces – from small businesses to global enterprises – to simplify the way work gets done so they operate more effectively. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today...

The VP Call Center Manager oversees the daily operations of all Phone Center Department functions and staff. Ensures daily activities run smoothly and efficiently. Promotes the image of the bank in a positive and professional manner; provides supervision, guidance, coaching, recognition, motivation, and training to department personnel; participates in marketing campaigns and product launches. Per...

JOB TITLE: Call Center Manager SALARY GRADE: TBD EXEMPTION STATUS: Exempt Non-Exempt DEPARTMENT: Customer Service Department REPORTS TO (Position Title): General Manager DATE PREPARED: 4/8/15 SUMMARY Responsible for managing both inbound and outbound calls, organizing employee schedules and ensuring that the operational objectives of the call center are met.Plans and implements call ...

This position is responsible for managing the Universal Advocate department in our call center. The management responsibilities include ensuring business goals and objectives are met. Translate generalized business goals and objectives into concrete strategy and tactical plans. They must effectively manage internal and external resources and teams, identify issues and obstacles and implement resol...

Pangaia Partners is a leading edge professional & managed services provider with a strong focus in network engineering, collaboration and data center solutions. Our name, inspired by the original landmass unifying the earth, represents the convergence of technology and its ability to bring together people, companies and organizations across the globe. We help our clients engineer custom solutions ...

Overview of Role/Job Purpose: The Operations Manager is responsible to deliver the operational service for the contract including KPI’s, people, process, quality, systems within agreed targets and budgets. Responsible for the overall performance of the department, including customer service, quality, staffing and motivating employee performance and morale. Must work closely with other team member...

. Adecco is seeking an experienced Call Center Manager to help support one of its premier clients located in the Columbus, Indiana area. The position will require the qualified candidate to have extensive knowledge with CRM solutions as well as previous management within a small call center responsible for supporting a minimum of 35-40 employees. If the below requirements are aligned with your ne...

Consolidated Business Operations & Support Services Burlington, Vermont About ICF International If you want to work on the leading issues of the day, if you want your work to reflect your passion in life, if you truly want to make the world a better place, then you want to work at ICF International. Whether ensuring efficient use of energy resources, protecting the environment for generations ...

Company Confidential
OPPORTUNTIES AVAILABLE FOR AN EXPERIENCED CALL CENTER MANAGER! ***DENTAL BACKGROUND IS REQUIRED*** You will be responsible for, but not limited to the following: - Oversee multiple call center representatives - Maintain clinic scheduling protocols - Oversee CCR is completing calls in a timely manner; with professionalism - Providing high quality services related to call center activities. -...

VIP Auto is a Maine based Tires and Services Company that has been around for over 50 years. We recently sold our parts division in order to partner with the 2nd largest parts company in the business. Since the partnership we are exploding in capacity and looking for the best Automotive Talent in the market place to support our 56 locations. We are a debt free company and able to offer some of the...

SCOPE OF ROLE Reporting to the Director, Partner Sales, the Outbound Call Center--Sales Manager (PSM) is responsible for managing all aspects of their Partner Sales and lead generation process as it pertains to his or her specific team. Major duties include: daily coaching of the call center reps--(PSR) Partner Sales Representatives to achieve metric performance goals; providing management commun...