Call Center Scheduling Manager Jobs
CALL CENTER MANAGER San Antonio Shoemakers During the last 38 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality comfort footwear. SAS is seeking an experienced manager to lead the Call Center department (CASA). The CASA Manager will ensure that the call center is appropriately staffed and operationally p...
The Call Center Manager manages the day to day operations of the Hisense's inbound Call Center. This role is accountable for employee development including coaching, mentoring, providing evaluations and recommending corrective actions for up to 20 team members responsible for TV or appliances service customers. It is also responsible for managing call center performance metrics, quality performanc...
Job Title:Manager: Call Center Operations Requisition ID:1400GWB Job Category:Business Process Primary Location:USA-TN: TENNESSEE-NASHVILLE Schedule:Full-time Job Type:Regular Travel:Yes, 50 % of the Time Job Posting:Jul 23, 2014, 5:11:03 PM Description: Role Description: Candidate should have experience in managing call center operations. Experience with Life Insurance Policy Administration for l...
State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality self-pay patient account follow up, patient billing, and customer service to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or se...
American Family Movers and The Apartment Movers are one of the nation's largest privately owned moving companies and have been in business for more than three decades and have performed over a million moves. The Call Center Manager position will direct and participate in selling and directing the provision of our consumer services to inbound callers and internet leads. The Call Center Manager will...
The Call Center Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of inbound and outbound customer service representatives to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. This role demands an experienced hands-on manager, who is well organized and highly effective in...
Under general direction, manage customer service call center operation activities. Responsibilities include but not limited to workforce planning, analysis of results data of operations activities, productivity and capacity analysis, facilities resource optimization, outsourced call center vendor management, etc. Manage workforce forecasting, scheduling and load balancing for call activities. Gene...
Company Confidential Las Vegas, NV
About the Job We have an immediate opportunity for a Manager position in the Call Center of our financial services company. This position leads a team of Sales Agents and consistently works to exceed overall sales targets and other performance metrics as required by the needs of the business. You will provide ongoing coaching and training; communicate program goals: manage daily production and sup...
Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Duties: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishin...
The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East. We are among the largest labor-management funds in the nation, covering 400,000 members and their families. If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talent...
Responsibilities Currently seeking a sales leader within Consumer and Mass Markets to lead large team (5-10 managers, 100+ service representatives) to achieve sales, customer service and productivity commitments. Analyzes trends and formulates tactical plans to deliver goals including customer service, profit growth, revenue protection – sales, cost management and employee communications and devel...
AVR Van Rental Solutions Inc. is the largest van rental company in California, Nevada and Colorado, and growing quickly. We specialize in 7 – 15 passenger vans, Wheel Chair Accessible Vans and cargo vans. Our company focuses on van rental solutions for all types of businesses, corporations, colleges and universities. This is a great management opportunity for those looking for opportunities with a...
Before we get the details of "Purpose" and "Duties".Lets talk about what makes this position different: WE Love Sales People! (We really do!) We are working to create a fun, motivational and professional environment. (It's one in 1000) Our philosophy is we can have fun while being focused on hitting our numbers and delivering on our promises. We are the leader in our industry and have just made ch...
Surgical Scheduling Manager Local candidates Intralign is seeking a highly experienced and knowledgeable Surgical Scheduling Manager for our Tampa location. The Surgical Scheduling Manager is responsible for leading and managing all aspects of our surgical scheduling team to ensure exceptional customer service 24/7. The Surgical Scheduling Manager will be responsible for the day to day performance...
This position will support the Nationwide Bank Customer Care Center. The hours of the position will range anywhere from 10am EST - 8pm EST. Five years of bank branch and/or call center experience is required and previous management experience is highly preferred. JOB SUMMARY: Assists the bank manager in developing and implementing individual team objectives that support department and/or bank obje...
Responsible for Building the Consultant Experience. Assists in coordinating department work flow and performing duties such as – interviewing, coaching, scheduling, attendance, performance monitoring and evaluation, and processing escalation calls as required. Recognizes and recommends operational improvements and assists with application of organizational policies and procedures. Essential Duties...
Crius Energy is seeking a Quality Assurance Team Lead for our Pinellas Park Call Center. The Quality Assurance Team Leader is responsible for implementation of the quality standards program through the daily management of a team performing call monitoring to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting ma...
Contact Center Supervisor UHealthSolutions is looking for candidates who have experience in a call center environment and/or experience working in a healthcare environment. Position Summary: Under the general direction of the Contact Center Manager, the Contact Center Supervisor is responsible for oversight of day-to-day activities within the Contact Center. The Supervisor monitors and coordinates...
DIRECTOR OF CALLCENTER The Director, CallCenter provides visible and proactive leadership to clients, internal partners, leaders and Call Center Staff. This role requires strong leadership skills, superior influencing ability, broad perspective, and a partnership- based approach to relationships. This individual will champion efforts that improve processes that achieve the highest possible levels...
Description Job Summary: Under the direction of the Manager, schedules appointments and procedures per practice protocols. Collects accurate and complete patient demographic information including insurance and authorization / referral requirements. Assigns CPT codes for ordered studies. Receives and transmits information as needed. Explains and coordinates exam / prep protocols. (Responsibilities)...
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Call Center Scheduling Manager
$24,960.00 - $78,750.00
Typical Salary for Call Center Scheduling Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Call Center Scheduling Manager
Meets business requirements by determining call center staff requirements; developing and monitoring schedules; improving resource planning and scheduling systems.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center staff requirements by analyzing trends, including call volumes and patterns, and staff productivity; developing forecasts; researching business requirements, including service levels, business objectives, and payroll; analyzing workflow.
Maintains staff performance by monitoring call volume; adjusting and reallocating staff resources; conducting data integrity tests.
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