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Call Center Supervisor Jobs

296 jobs

Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring standards for call center/customer service representatives. Conducts analysis of monitoring results and provides feedback and recommendations to call center/customer service quality assurance manager. Responsibilities • M...
Responsible for supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling. Responsibilities 1. Supervises, coaches, monitors, ...
Responsible for supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling. Responsibilities 1. Supervises, coaches, monitors, ...
Stewart Business Systems is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for the entire state of New Jersey and eastern part of Pennsylvania. We're a locally run company trusted by the region's businesses since 1959 and now have the backing of a Fortune 500 company, Xerox. We're headquartered in Burlington, New Jersey and have offices in ...
Founded in 2005, Maestro Personal Assistants is world class, white-labeled personal concierge service supporting some of the world's biggest brands. Companies like Infiniti, Toyota and New York Life depend on Maestro to provide an unparalleled customer experience to its clients. Maestro's Dallas Headquarters employs all of our talented personal assistants under one roof. Elite members call Maestr...
As America"s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company"s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship b...
The Role: Motivate a team of Technical Support Engineers through performance coaching, career planning and setting educational objectives. What Will you do: Participate in quality calibration and validation sessions. Improve productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement. Facilitate customer resolu...
Position: Team Leader Location: Member Info Center / Lunenburg Schedule: Fulltime / Monday through Friday: 8am-5pm Workers’ Credit Union is seeking qualified candidates for the position of Team Leader to join our established team at our Lunenburg location. Qualifications: Qualified candidates will have a minimum 5 years of needs-based selling experience in a banking environment and at least t...
Contact Call Center Supervisor Newark, NJ Bring your expertise in customer service satisfaction, operations management and team leadership! Our client is a leading multibillion dollar regional telecommunications and media firm that is adding to their customer service team across the North East USA and offering flexible shift hours for world-class supervisors. Highlights: Not a Behemoth: Growi...
Life's more than having the latest technology. It's about the experiences technology creates. From TVs and home appliances to cell phones and computer products, LG delivers consumer electronics that allow you to embrace life and prepare you for its greatest moments. LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances with ind...
Contact Center Supervisor UHealthSolutions is looking forcandidates who have experience in a call center environment and/or experience working in a healthcare environment to fill the newly created Contact Center Supervisor position. Position Summary: Under the general direction of the Contact Center Manager, the Contact Center Supervisor is responsible for oversight of day-to-day activities wit...
Responsibilities This position will lead and coach a team of 20-25 associates in a business sales and service call center environment. Responsibilities include: Identify performance and training needs Communicate and work effectively with the union Implement employee development programs and measure performance during and after coaching sessions. Create a positive work environment through mot...
Description Our Sales & Marketing Operations Team is seeking a Supervisor to join our DIRECTV MDU Sales and Support Center team in Eden Prairie, MN. In one year, more people chose DIRECTV than the top ten cable TV companies, combined. Help us continue to satisfy our customers by efficiently providing customers with the support they need to get the most of their HD products and services. The Sales...
Description Our Sales & Marketing Operations Team is seeking a Supervisor to join our DIRECTV MDU Sales and Support Center team in Eden Prairie, MN. In one year, more people chose DIRECTV than the top ten cable TV companies, combined. Help us continue to satisfy our customers by efficiently providing customers with the support they need to get the most of their HD products and services. The Sales...
TBACU is seeking a Call Center Supervisor to help the credit union live out its mission. Responsibilities will include providing excellent service, coaching, training & managing the Service Center staff. 1-2 yrs of experience in the banking industry is preferred as well as previous supervisory & call center experience. Email ***** This job listing brought to you by The Traverse City Rec...
Health Benefits Coordinator Call CenterSupervisor Call Center Supervisor Trenton, New Jersey Requisition ID: Travel: <25% Remote Work Option: No Job Description The Call Center Supervisor oversees assigned teams within the Call Center to assure performance as required in the scope of work. The Call Center Supervisor works under the supervision of the Call Center Manager to deliver high qua...
Job Description: This position entails organizing and directing the daily activities concerned to the operation of the Call Center. The main responsibility of the Call Center Supervisor is to manage, train, and guide Call Center Representatives to execute their tasks. Also responsible for preparing and developing schedules to control adequate staffing levels. Bi-lingual Spanish is a big plus. Re...
Overview of Job Responsibilities The Supervisor is the senior supervisor role on all Client Care accounts in the call center. This Supervisor is assigned to a specific account by the Operations Manager and is responsible for the care of the agents assigned to that account. Your key responsibilities are in leading the assigned team(s) of inbound and/or outbound agents with focus on staffing, staff...
Insight Technology Solutions, Inc.​ is currently seeking a Supervisor for a new Call Center Customer Service Program in support of an agency within the Department of Homeland Security (DHS).​ The selected individual will be responsible for leading a team of Customer Service Representatives (CSRs) whom are responsible for delivering comprehensive customer service and updates in regards to sensitive...
Job Description: Supervisor, Solar Advisor Position SummaryOur call center is open from 6am-9pm 7 days a week, you will need to be flexible and able to work approximately 50 hours per week within those hours and days, or more.Ideal applicant will have a Bachelors degree and be bilingual with english and spanish, and 3+ years of supervisory or management experience in a call center environment. Su...