Call Center Supervisor Jobs
We are looking for a Call Center Supervisor to oversee one of our call center teams. You would be supervising 10+ front-line reps that support TransFirst’s sales representatives and partners. They provide general and technical support in areas of: Point of Sale (POS) products, pricing, account maintenance and application flow. What You Would Be Doing: Provide direct supervision, mentoring/coachi...
Job ID: 10732 Position Description: The Patient Services Supervisor is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Representatives (Reps) are performing up to client expectations whi...
Premiere Credit is seeking experienced supervisors to lead teams of motivated collectors! The collections managers will manage 10-15 collectors, assist them in following all compliance rules and support our fun and rewarding company culture. Managers at Premiere Credit have a generous starting salary and monthly bonus plan. Due to rapid growth we have openings in our Indianapolis, IN office. Prem...
Synerfac is seeking an experienced Call Center Supervisor for our client headquartered in Doylestown, Pennsylvania! Any individual with solid experience in a managment role within a call center/help desk should apply! Shifts: 3rd shift (flexible) OR 1st/2nd shift Hours: Four shifts per week, full-time hours. Contract to Permanent Position (4 months- perm) Requirements: -Supervisors will need...
Job Responsibilities Would you like to lead and motivate a customer service team in providing stellar support to a diverse customer base? ViaSat is a unique blend of technical challenge, opportunity to excel, team camaraderie, and opportunity to work with industry leaders. Sound interesting? You might be who we are looking for to join our Customer Service team. This is a unique opportunity to pr...
Local call center seeking the best in the business!Prior escalation, retention, recovery specialist, collections, call center supervisor, team lead, managers or sales.TOP PAY! Must have ONE year experience minimum! APPLY: www.ONLINEis.com...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This position is for a Supervisor in the Fiber Solutions Center (FSC) located in Irving, TX. The center handles technical support for voice, data, and v...
Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume and back end workflow to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. W...
Medusind Solutions Customer Service Supervisor Bilingual – English/Spanish Description: At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms. Our four-prong approach of an excellent ...
Contact Center Supervisor UHealthSolutions is looking for candidates who have previous supervisory experience in a call center environment and/or experience working in a healthcare environment. Position Summary: Under the general direction of the Contact Center Manager, the Contact Center Supervisor is responsible for oversight of day-to-day activities within the Contact Center. The Supervisor ...
Do you thrive off competition? Do you like talking on the phone? Well we have the PERFECT position for you!! EPI, a full-service heavy-hitter in the staffing industry, is hiring for Call Center Representatives to create new business in our industry and BEYOND!! We also are looking for a Call Center Supervisor that is experienced in leading and developing teams and running with leads. Job Duties ...
Job Description : Want more than just a job? Join Forever 21’s Corporate team and showcase your skills while working with our exceptional employees! Position: Supervisor, Call Center Department: Customer Service Reports to: Associate Manager, Customer Service Direct Reports: Yes FLSA Status: Exempt Location: 3880 N. Mission Rd, Los Angeles, CA 90031 Department Summary: Forever 21 is seekin...
Company Confidential Hudson, OH, 44236
The Opportunity We have an opportunity for a Call Centre Team Lead to join the team and be part of our future success. The Call Centre Team Lead will be responsible for the support to our Call Centre Team based in Hudson, OH. As a Supervisor you will be overseeing all personnel to ensure they are executing their daily responsibilities along with training and evaluating new and existing associates...
BALANCE, the premier provider of financial counseling and education to employer and credit union groups, is seeking an experienced professional to supervise and coordinate the activities of Call Center Counselors. BALANCE is a subsidiary of Consumer Credit Counseling Service of San Francisco. Visit us at www.balancepro.net and www.cccssf.org for more information. Summary of Supervisory Responsib...
The Supervisor will act as the front line management for the U.S. News University Connection (USNUC) call center line of business. The Supervisor is the voice of our business and ensures the needs of our customers and potential customers alike are fully met or exceeded in a timely manner. It is expected that the Supervisor will provide leadership and guidance on industry best practices, sales tech...
PURPOSE The Call Center Supervisor is responsible for assisting the Call Center Manager in the day-to-day operation of the call center. He/she will lead a team of Call Center Specialists and ensure quality service and accurate product information is provided professionally, courteously and consistently to our online shoppers. In addition, the Call Center Supervisor is responsible for training and...
Company Confidential Hamilton, NJ
Supervise the Travel Contact Center (TCC) or Virtual Network daily operation. Provide direct supervision and development of Contact Center or Virtual Agents. Monitor, mentor and support the contact center staff in all aspects of daily operations. Ensure that the Contact Center meets or exceeds established revenue and service objectives. Provide leadership, guidance, coaching and development of Tra...
Job Description: Industry leader in Orange County is looking for a outbound sales/call center supervisor with experience managing a team of at least 10 inside sales and customer service representatives. $45-55K base, depending on experience, plus potential for team performance based bonuses after 1 year and full benefits. The Supervisor directly supervises inside sales and customer service repres...
Workforce Management Specialist: Calling all contact center management professionals! Are you ready to contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork? Manpower is hiring a Workforce Management Specialist who can develop and maintain a comprehensive forecasting and scheduling model, using Workforce Management to...
A lead generation company is seeking a results-oriented, flexible and experienced individual to help manage a growing, high-volume, outbound call center group. Reporting to the Manager of Call Center & Delivery, the Call Center Supervisor will help manage, maintain, lead and train the call center reps. The work hours are Monday-Friday, 11:00 am - 8:00 pm. This position is located in Edison, NJ RE...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains and improves call center technology by analyzing deficiencies; identifying and evaluating new technology; managing installations; makes note of any issues needing resolution.
Accomplishes call center human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
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