Call Center Supervisor Jobs

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107 Call Center Supervisor jobs found on Monster.

Jobs 1 to 20 of 107
CALL CENTER SUPERVISOR The MASCO Services Call Center was established in 1973 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, neighborhood health centers, more than 150 physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property mana...
Pier 1 Imports is growing our online business and growth creates opportunity. The primary and most important purpose of the Customer Relations/Ecomm supervisory position is to provide supervision in all aspects of managing a team of customer relations/e-commerce representatives. This position requires the frequent and routine exercise of discretion and independent judgment. The duties of this pos...
GENERAL DESCRIPTION This position is responsible for meeting or exceeding client goals for quality and performance for assigned programs. This includes acting as a mentor to all subordinates; positively motivating Customer Service Representatives; monitoring program objectives; providing on the job training; creating a team/positive atmosphere; developing overall contact skills and program troubl...
RESPONSIBILITIES: Responsible for overseeing various employee activities to ensure that customers receive excellent service and that their needs are met in a timely and efficient manner. Assist representatives with more difficult questions/concerns. Work together as a team member to obtain departmental goals. Oversee production for orders, clerical, email and phone reps. Will attend meetings and ...
eBay Enterprise helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. eBay Enterprise's comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish). Job Purpose: S...
We have recently opened a call center in Solon, OH and are offering positions in a rapidly growing company for full-time customer service representatives and call center supervisors. For those who have experience managing a call center, there are currently supervisor positions. For those who start with us as a customer service rep, there will be a possibility to earn a supervisor position after p...
MISS DIG System, Inc. Call Center Supervisor – AUBURN HILLS GENERAL DESCRIPTION: Monitor customer service representatives in an inbound call center. Provide communication and follow up to ensure representatives are fully informed of all new information related to law, procedures, member needs and company related issues, changes or actions. Assist with hiring, training and development of new r...
Lead and support the Call Center Team. Essential Responsibilities: ·Responsible to support Service Team with daily challenges including provider calls. ·Perform Semi Annual Reviews/Feedback as needed for team associates. ·Proficient in Conflict Resolution and Mediation Skills. ·Keep attendance records and review time cards to submit to payroll. ·Share knowledge with the team. ·Complete set ...
Innovation Group is a global Technology Software Developer and Process Services provider which offer the business community solutions and best-practice business processes to support the global insurance, fleet/leasing, automotive and property markets by measurably improving global customers’ financial and service performance. JOB SUMMARY Innovation Group is seeking a Call Center Supervisor with ...
Call Center / Market Research Directions In Research is seeking a full-time Supervisor to manage projects and personnel in our Corpus Christi call center. This individual will be responsible for supervising a team of interviewers, managing the data collection of telephone survey projects and performing a variety of other supervisory functions. The ideal candidate will possess the following: * ...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Health...
AeroGrow is the developer and creator of the AeroGarden®, the recognized world leader in the burgeoning indoor gardening category. We are currently seeking a Customer Service expert to help manage our customer service department. We’re growing rapidly, and need a real pro to help grow our customer service department. It’s an exciting category as consumers look for ways to eat fresher, healthier, ...
Consultant Support Seasonal Supervisor Responsible for Building the Consultant Experience. Responsible for the daily supervision of employee performance. Perform human resource actions such as hiring, scheduling, performance reviews, and corrective action as required. Recognizes and recommends operational improvements and assists with application of organizational policies and procedures. Reports...
The Supervisor will act as the front line management for the U.S. News University Connection (USNUC) call center line of business. The Supervisor is the voice of our business and ensures the needs of our customers and potential customers alike are fully met or exceeded in a timely manner. It is expected that the Supervisor will provide leadership and guidance on industry best practices, sales tech...
The Supervisor will act as the front line management for the U.S. News University Connection (USNUC) call center line of business. The Supervisor is the voice of our business and ensures the needs of our customers and potential customers alike are fully met or exceeded in a timely manner. It is expected that the Supervisor will provide leadership and guidance on industry best practices, sales tech...
The National Automobile Club, located in Foster City, is seeking an individual to supervise its 24/7 Emergency Road Service call center. This full time exempt position reports to the Call Center Operations Manager. Duties and Responsibilities: · Supervising, training and evaluating service coordinators · Monitoring road service activity and service performance statistics (Average answer speed, ...
We are seeking an experienced Contact Center Supervisor for our Fort Lauderdale Center of Excellence. Responsibilities: · Manage daily performance of 15-20 agents in a fast paced, inbound call center · Demonstration of strong coaching skills; Able to coach, mentor and develop agents to deliver high levels of goal attainment and quality of service – o Coaching of Agent behaviors that support ef...
Job Duties: · Manage, coach, motivate and provide performance feedback to representatives · Resolve escalated customer phone calls and emails. · Ensure staff compliance with customer identity verification procedures according to guidelines. · Interview and assist with the selection of applicants. · Monitor and score pre-recorded customer care calls. . · Assist staff with questions about depa...
Oversee day-to-day work in a call center and/or processing production unit within PHEAA. This position will carry out supervisor responsibilities in accordance with the Agency’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and disciplining employees; addressing c...

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Customer Service Career Tools

Call Center Supervisor

Salaries

$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
(292 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
38.6%
Some College Coursework Completed
23.9%
High School
21.3%
Associates
8.1%
Master's
5.6%
(197 Respondents)
Source: Monster.com Careerbenchmarking Tool

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