Call Center Supervisor Jobs
Supervise 12-15 employees in a call center environment of a 24-hour a day receiving and dispatching operation. Ensure effective service to members, independent contract stations and public agencies. Implement and manage achievement of strategic business plan. Apply principles and best practices to achieve total member satisfaction and telephone statistical and corporate leadership goals. Sustain a...
The Customer Service Call Center Supervisor position will oversee and manage the day to day operations of an assigned call center, and will plan, direct, and organize the activities of the CSC Team in order to maintain appropriate levels of customer service and operational efficiencies, while promoting the image of the Bank in a professional and positive manner. The successful candidate will be a...
Under general direction, plans, organizes, and directs the work of one or more units within the Customer Service Call Center of Heartland School Solutions. Call Center Supervisors investigate and resolve escalated or difficult customer service calls. Supervisors participate in the recruitment, hiring, and training of Customer Service Agent staff, evaluate their performance and take disciplinary ac...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring s...
Fix Auto USA, a leader in the Auto Collision Repair industry, is actively seeking to hire quality individuals to be a Call Center Supervisor in the San Diego area. At Fix Auto USA, we offer more than just a job, rather a rewarding and fulfilling opportunity to build a career with the leading and growing organization in the Auto Collision Repair Industry. At Fix Auto, we provide a platform which en...
Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments o...
Job Description Call Center Supervisor- Bilingual Spanish As a Call Center Supervisor in our Sacramento, CA location, you'll play a key role in impacting the experience of our policyholders. Managing a large team of call center professionals (typically 15+ employees), you'll support our commitment to providing exceptional service to our customers. You'll oversee the workflow of your team, handle...
Job Description Summary Job Details Area Retail Banking (Sales)HomeStreet Bank is an Equal Opportunity/ Affirmative Action Employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply....
Call Center Supervisor Brookfield, WI Overview: We are currently recruiting for a Call Center Supervisor for a wonderful non-profit healthcare cooperative in Brookfield, WI. Ideal candidate will have 5+ years experience working in the Health Insurance Industry, 5+ years experience in call center management, and be energetic, professional, and a go-getter. This is a Direct-hire opportunity, 1st...
Overview: Advance Health is a privately owned company focusing on health assessments and care coordination to seniors in their homes. Our goal is to improve the health of seniors by offering quality home health services. The data we collect helps enhance the effectiveness of the care management programs. As navigating the health care system becomes increasingly complex, it is important to help ou...
Call Center Supervisor Looking for a talented and dedicated Supervisor in the Call Center department. Will be leading a team (of 25+) as a Supervisor of Call Center The primary focus of this position will be on providing excellent customer service, Call Center Operations, personnel management, coaching and staff development. This position has an evening schedule: Monday & Wednesday 4pm-12am. Tues...
We are currently looking for a Call Center Supervisor for our Charleston, South Carolina Center of Excellence. Job Duties: · Directly supervises a team of call center agents · Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management · Appropriately address human resource issues, such as attendance and interpersonal c...
Televerde's work environment is unique. While some companies force you to fit into narrow jobs with little flexibility or opportunity, our culture is centered on professional expansion and development for each employee, allowing more autonomy to make decisions that drive business growth. As an expanding and dynamic organization we value creativity, innovation, quality, and the relationships we ha...
TransFirst is among the nation’s premier providers of transaction processing services and payment processing technologies. TransFirst offers a comprehensive suite of products and services and customized credit card processing programs uniquely tailored for the special business needs of financial institutions, independent sales organizations and agents, and referral and reseller partners. TransFirs...
The Customer Service Manager will play a lead role in providing support to the team, our partners and consumers as well as representing the team on various projects/programs. The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data. Responsibilities include implementing, managing and continuous ...
The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does Overhead Door have to ...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer EOE of Minorities/Females/Vets/Disability Position Overview Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Mot...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This position is for a Supervisor in the Fiber Solutions Center (FSC) located in Irving, TX. The center handles technical support for voice, data, and v...
You know how to communicate with customers to find out what they need—and what solutions can fill those needs. Our dedicated Sales professionals receive award-winning training so they can present our game-changing technologies, products and services to the world. Responsibilities This position requires extensive interaction with each consultant on a daily basis including feedback, coaching and d...
DONOR OUTREACH SUPERVISOR Our business is savings lives. That's our end result, our bottom line, our mission. United Blood Services is the industry leader in Blood Banking; everything we do, day in and day out is focused on saving lives. Our rapidly growing national call center is looking for Donor Outreach Supervisor for our call center located in Tempe, AZ. 1. High school graduate or GED requi...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains and improves call center technology by analyzing deficiencies; identifying and evaluating new technology; managing installations; makes note of any issues needing resolution.
Improves quality service by reviewing performance tracking and control systems; studying, evaluating, and re-designing processes and procedures.
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