Call Center Supervisor Jobs
The Call Center Supervisor will be working in a high volume call center environment supervising up to 10 CSRs. The candidate should have three or more years of call center supervisory experience. • Advanced analytical and problem solving skills. • Familiarity with call center reporting and SLAs. • Strong verbal and written communication skills • Ability to work independently • Must demonstra...
Supervise 12-15 employees in a call center environment of a 24-hour a day receiving and dispatching operation. Ensure effective service to members, independent contract stations and public agencies. Implement and manage achievement of strategic business plan. Apply principles and best practices to achieve total member satisfaction and telephone statistical and corporate leadership goals. Sustain a...
We are looking for a Call Center Supervisor to oversee one of our call center teams. You would be supervising 10+ front-line reps that support TransFirst’s sales representatives and partners. They provide general and technical support in areas of: Point of Sale (POS) products, pricing, account maintenance and application flow. What You Would Be Doing: Provide direct supervision, mentoring/coachi...
Job ID: 10732 Position Description: The Patient Services Supervisor is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Representatives (Reps) are performing up to client expectations whi...
Premiere Credit is seeking experienced supervisors to lead teams of motivated collectors! The collections managers will manage 10-15 collectors, assist them in following all compliance rules and support our fun and rewarding company culture. Managers at Premiere Credit have a generous starting salary and monthly bonus plan. Due to rapid growth we have openings in our Indianapolis, IN office. Prem...
JOB SUMMARY Provide direct supervision of Call Center personnel handling inbound requests for troubleshooting support and on-site service. Includes dispatching of service technicians to customer sites. DUTIES AND RESPONSIBILITIES ·“On-the-floor” supervision and monitoring of all Call Center activities. ·Identify and implement best Call Center practices. ·Monitor CSR’s live calls (silent and a...
Customer Service Call Center Supervisor Job Label:2014-10-371 Call Center professionals with exceptional supervisory and customer service experience have an ideal situation to expand their knowledge of real estate and leasing with American Homes 4 Rent in Las Vegas, NV. Besides adding depth and breadth to your skills, you'll get in on the ground floor of a rapidly growing company that's unique i...
Job Responsibilities Would you like to lead and motivate a customer service team in providing stellar support to a diverse customer base? ViaSat is a unique blend of technical challenge, opportunity to excel, team camaraderie, and opportunity to work with industry leaders. Sound interesting? You might be who we are looking for to join our Customer Service team. This is a unique opportunity to pr...
Aggregato Global offers optimized prepaid telecommunication solutions specializing in mobile and the long distance international markets. Aggregato Global is looking for candidates who have had previous supervisory experience in a call center environment to help manage our night support staff within our Tampa office. Job Purpose: Under the general direction of the Customer Experience Manager, the...
For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets. Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It ta...
Local call center seeking the best in the business!Prior escalation, retention, recovery specialist, collections, call center supervisor, team lead, managers or sales.TOP PAY! Must have ONE year experience minimum! APPLY: www.ONLINEis.com...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This position is for a Supervisor in the Fiber Solutions Center (FSC) located in Irving, TX. The center handles technical support for voice, data, and v...
Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume and back end workflow to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. W...
Medusind Solutions Customer Service Supervisor Bilingual – English/Spanish Description: At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms. Our four-prong approach of an excellent ...
Contact Center Supervisor UHealthSolutions is looking for candidates who have previous supervisory experience in a call center environment and/or experience working in a healthcare environment. Position Summary: Under the general direction of the Contact Center Manager, the Contact Center Supervisor is responsible for oversight of day-to-day activities within the Contact Center. The Supervisor ...
Do you thrive off competition? Do you like talking on the phone? Well we have the PERFECT position for you!! EPI, a full-service heavy-hitter in the staffing industry, is hiring for Call Center Representatives to create new business in our industry and BEYOND!! We also are looking for a Call Center Supervisor that is experienced in leading and developing teams and running with leads. Job Duties ...
Job Description : Want more than just a job? Join Forever 21’s Corporate team and showcase your skills while working with our exceptional employees! Position: Supervisor, Call Center Department: Customer Service Reports to: Associate Manager, Customer Service Direct Reports: Yes FLSA Status: Exempt Location: 3880 N. Mission Rd, Los Angeles, CA 90031 Department Summary: Forever 21 is seekin...
Company Confidential Hudson, OH, 44236
The Opportunity We have an opportunity for a Call Centre Team Lead to join the team and be part of our future success. The Call Centre Team Lead will be responsible for the support to our Call Centre Team based in Hudson, OH. As a Supervisor you will be overseeing all personnel to ensure they are executing their daily responsibilities along with training and evaluating new and existing associates...
BALANCE, the premier provider of financial counseling and education to employer and credit union groups, is seeking an experienced professional to supervise and coordinate the activities of Call Center Counselors. BALANCE is a subsidiary of Consumer Credit Counseling Service of San Francisco. Visit us at www.balancepro.net and www.cccssf.org for more information. Summary of Supervisory Responsib...
The Supervisor will act as the front line management for the U.S. News University Connection (USNUC) call center line of business. The Supervisor is the voice of our business and ensures the needs of our customers and potential customers alike are fully met or exceeded in a timely manner. It is expected that the Supervisor will provide leadership and guidance on industry best practices, sales tech...
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Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Develops training programs by analyzing problems; developing new approaches; establishing call methodologies; preparing manuals; conducting training and re-training classes.
Prepares reports by collecting, analyzing, and summarizing information; recommending changes.
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