Call Center Supervisor Jobs
Description: We are looking for dedicated leaders to join our ever-growing Call Center. This is an excellent opportunity to work in a fast paced, team-centered call center environment!As a Call Center Supervisor with UnitedHealth Group's Care Improvement Plus program, you will be responsible for the day to day oversight of your team of Associate Clinical Admin Coordinators as well as making a high...
Position Description: At Infinity Auto Insurance, we continue to expand our Tucson location! Weâ€™re looking for smart, talented and bilingual individuals to help grow and supervise our Customer Service organization. As a Supervisor, you will be responsible for motivating, supervising and supporting a team of customer service professionals to ensure performance goals and objectives are met and mai...
Job Description: This Full Time Call Center Supervisor Position Features: ? Excellent Benefits ? Paid time off ? Great Pay to $44K We're currently hiring a Full Time Call Center Supervisor for a large government contractor in the Fort Pierce area. Key Qualifications will include: * A minimum of 2-4 years experience in a leadership role. managing CSR's including temporary personnel in a variety of...
Job ID: 8991 Position Description: The Patient Services Supervisor is responsible for the day-to-day operations of the call center. The primary function is to ensure that the Team Leads (PSTLs) are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and Patient Services Representatives (Reps) are performing up to client expectations while...
Supervisor, Customer Call Center Back Office- Billing Responsibilities: • Responsibilities include direct supervision of associates who process billing exceptions for special & offline processes. • Monitor and analyze individual performance toward achievement of scorecard targets. • Plan, organize and coordinate a diverse workforce on short and long term basis to work safely and efficiently to max...
Professional. Financial. Personal. Overview The Call Center Supervisor will possess a general POS terminal technical background and knowledge. They will keep informed of hardware and software available in the industry and understand compatibility issues. They will work with internal and external colleagues and customers on installations, escalated issues, and contract review. They will have an ass...
* CALL CENTER SUPERVISOR POSITIONS * Mutliple DIRECT HIRE Opportunities RemX, a leader in the staffing/executive search industry, has been retained by a large, global client to assist in their search for Call Center Supervisors to join their team. If you enjoy being part of a newly created team, motivating your own team to be winners, and believe in leading by example, then we want to talk to you...
Company Confidential PORT WASHINGTON, NY, 11050
*GREAT OPPORTUNITY -OPENING FOR CALL CENTER SUPERVISOR* Luxury Car Service based in North Nassau County is seeking an experienced professional to fill the CALL CENTER SUPERVISOR position Must have experience managing a large staff with skilled supervision. Work closely with Operators/Reservationists, Dispatchers, Drivers and other Department Managers/Owners. Looking for a team member with excelle...
Responsibilities The Supervisor position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will use sound judgment and organizing/prioritizing skills, and act with the highest integrity to achieve goals. The qualifie...
Responsibilities Supervisor in the Fiber Solutions Center with a team of 15-20 reporting technical support assoicates. The iver solutaions center provides technical support, in a call center environment, to FIOS customers for their Voice, Data, and Video Services . The supervisor is responsible for the monitoring and development of their team to achieve and exceed center objectives. May also be ca...
Responsibilities This position is for a supervisor in the Silver Spring Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems,...
- Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. - Creates and maintains company monitoring standards for call center/customer service representatives. - Conducts analysis of monitoring results and provides feedback and recommendations to call center/customer service quality assurance manager. - Monitor activi...
Supervisor Sales Call Center - 100923 position for ServiceMaster Created: November 27, 2013 ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V *Looking for experienced Sales Supervisors who have directly managed a Sales Team *Call Center experience preferred, but not requi...
Job Description: Are you looking for a new career opportunity where you can show case your supervisory skills? Are you wanting to join a well-known company with room for internal growth and Benefits? Well I may have the right opportunity that could fulfill these needs. One of my Clients in the Fort Pierce area is currently seeking a Customer Service Supervisor to come join their team. This positio...
At Anomaly Squared we are constantly preparing for our ever expanding future. We are currently looking to add to our Call Center Supervisor team. As we continue to hire more Customer Service Representatives, we require additional leaders to guide and develop these new hires, as well as guide the more seasoned reps. Our team of supervisors drive the success of the call center business through const...
Leader in transportation industry seeking Call Center Supervisor to drive results and grow our scheduled maintenance and OTR break down call center. Call Center Supervisor to assist with the daily activities of our Call Center to ensure that superior service standards and operational requirements are met. This is a 24 hour call center. As a Supervisor, you will participate in regular participation...
Pharmacy Call Center Supervisor Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment p...
Job Summary: Under general direction of the COO, this position will manage, coach and train the Educational Services team. This position is responsible for supporting the execution of the strategic direction of the Department, aligning the tactics with organizational goals, objectives and strategies set forth by the Executive Team related to long term retention and loyalty. This role will also ove...
We are seeking an experienced CALL CENTER CUSTOMER SERVICE SUPERVISOR for a well-respected and solid company in the Longwood Medical area of Boston. Ideal candidate will be responsible for the supervision, training, scheduling etc…of the call center customer service operations and staff to meet departmental goals and service targets. Individual will have at least 3+ years of prior experience of Ca...
Call Center Supervisor Pharmaceutical Sales Our company has an exciting opportunity to join our team as a full timesupervisor. This team member will be responsible for supervising, training, and coaching5-20 pharmaceutical client service representatives. The supervisor will also be required to occasionally deliversales calls (via phone or web presentation) which will include a brief reminder of th...
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Answers for Call Center Supervisor Jobs
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Call Center Supervisor?
How long does it take to become one after starting at a call Centre? What is their salary? What do they do? Someone said they mostly sit around drinking coffee and replying to escalated calls. Is this...
I know people have to do their jobs, but why do they always ring when I'm having my evening meal. I don't want to be rude to them, so I just tell them I'm going to hang-up. How do you deal with th...
Help......!!! mew job at call center?
This is a ques for americans. I am an Indian n planning to work in a call center regarding tele sales. i am quite nervous.any piece of advice. Serious suggestions no crap please.
I got a job as a call center supervisor, where can I find guidelines.?
Do you know where can I get information about how to handle groups of 10 people??
Customer Service Career Tools
Call Center Supervisor
$27,040.00 - $64,400.00
Typical Salary for Call Center Supervisor
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Supervisor
Serves customers by leading a team of call center agents; implementing operational standards; resolving unusual calls; developing training programs; maintaining technology and equipment; meeting budget.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Maintains customer service by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
Meets call center operational standards by contributing information to strategic plans and reviews; implementing customer-service, production, productivity, quality, and security standards; resolving problems; identifying system improvements.
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