Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172024
Administrative Assistant Primarily responsible to provide support to department manager, among which includes answering phones, screening and disbursing of income calls in a professional manner. Must keep office operations and activities organized and moving forward. Must possess strong communication skills, effectively collaborate with a variety of people and job functions, and accomplishing task...
The Truck Maintenance Advisor position is responsible for managing all aspects of the programs offered to Donlen customers. These programs include maintenance repair consultation, fuel, glass and rentals. The Maintenance Advisor will be providing guidance and service through timely communication with vendors, fleet managers and drivers by phone and email. Responsibilities also include the set up o...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the Store Manager and/or Assistant Store Manager. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws. This position does not involve, hiring, firing,...
BERKSHIRE COUNTY ARC 395 South Street Pittsfield, Ma ADULT FAMILY CARE PROGRAM SEEKING CAREGIVERS Do you have room in your heart and in your home to be a paid Caregiver? BCARC's Adult Family Care Program is seeking a qualified Caregiver who would be interested in providing respite care (up to 14 days a year) for a 20 year old male with Autism Spectrum Disorder. He is independent in many areas but ...
DIRECT SUPPORT SPECIALISTS $10.18 to $13.14 per hour Positions available: Full-time, part-time and relief; working with intellectually disabled people in both residential and community settings located throughout Clinton County. As a DSS, your support will help people to become as self-directed and independent as possible in all aspects of their lives. Areas of support will include: - ...
Weekend Direct Support Professional $10.00! AWS/Benchmark Human Services is looking for people who have a desire to make a difference in the lives of adults with disabilities. Applicants must have a valid drivers license, dependable transportation, vehicle insurance and a high school diploma/GED. Thorough background history will be completed. Candidates for employment are required to pass d...
Human Services Prevention Berkshire has a Family Specialist opening in Saratoga County. Bachelors required- masters preferred. Berkshire Farm is a progressive, non-profit statewide child welfare agency.Send resumes to: *****...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Auburn area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advan...
Payroll Boarding Specialist is an entry level position who is responsible for the timely and accurate boarding of all new payroll clients. Payroll Boarding Specialists will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to on boarding new Payroll accounts. Payroll Boarding Specialists must work closely with Sales, Clients ...
Company Confidential GLOUCESTER, MA, 01930
North Shore Insurance Agency still seeking a Customer Service Representative with 2-3 years insurance experience license preferred or will obtain a license with training . Working knowledge of AMS 360 or similar systems. Great working atmosphere , compensation commensurate with experience and benefits package. Please reply to ETPC Job #742 100 Turnpike Street, North Andover, MA 01845 <- CLICK TH...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
Job Description: DATA RESOURCE ANALYST Start Date: 9/22/2014 End Date: 12/22/2014 Hours: Minimum 20, Maximum 40 Desired Education Level: High School JOB DESCRIPTION: Contractors are building Summary of Benefits and Coverage (SBC) forms as part of Health Care Reform. These must be built for each of our groups and each of their plans and need to be built by mid-September 2014. Contractors wil...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
TempForce, a premiere staffing service in the Twin Cities, is seeking several Outbound Call Center Representatives for an organization in the western suburbs that leverages over 20 years of experience growing revenue for leading business-to-business customers. The environment is fun and business casual, with fun team incentives such as pizza parties. The Outbound Call Center Representative’s job e...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...

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