Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13974
Job Summary: Formed in February 2000, Chi-Rho Financial, LLC (Chi-Rho) is an Atlanta based investment advisor firm specializing in hedge funds. Chi-Rho is the General Partner for four fund of hedge funds and manages approximately $556 million in assets. At Chi-Rho, our goal is to provide knowledgeable advice and value-added insight into the complex world of hedge fund investments. Chi-Rho is seeki...
About the Company For over 126 years, Morgan Services, Inc. has provided the finest quality uniform and linen rental items in the industry. To improve our ability to meet customers’ needs, every Morgan team member undergoes a formal orientation program and rigorous on-the-job training so that he or she is prepared to serve our customers. In this way, we weave the thread of experience into our memb...
Manpower is looking for Tech savvy people to GROW within a high volume call center. This position is entry level but we prefer at least 6 months of customer service. You have a chance to earn some extra money a month; you can receive up to $200 in performance incentives monthly!!!! You must have a high school diploma. Full time job, Benefits and a huge opportunity for growth! Training is 4 weeks l...
We are specifically looking for candidates that can work 1st, 2nd and 3rd shift. Join our team! Manpower is seeking Delivery Specialist to join our elite team at the inbound IBM Call Center in Boulder, CO. As a Delivery Specialist , you will be responsible for handling non-complex to moderately complex requests regarding products, services or personnel via phone, fax, e-mail or other means. Apply...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. POSITION SUMMARY Provides targeted, personalized service based on a holistic view of the member, benefi...
ACCOUNT MANAGER - Sales / Marketing / Account Management Corporate Expansion www.chicagomarketinginc.com We are Chicago Lands fastest growing promotional retail event company. We specialize in working with professional fortune 500 companies in the entertainment and retail industry. We are seeking motivated business professionals looking for a long term career in Event Marketing, Account Management...
C.O.P.S. Monitoring has several positions available for individuals who possess great Customer Service and Telephone Skills. Training will be provided. Office Located at 520 E Corporate Dr Suite 700 Lewisville, TX If you: Enjoy Helping People Like Working on a Computer Are Customer Service Oriented Have a Strong Work Ethic Are Reliable and Punctual Then this is the Job for you! Now hiring Full Tim...
Firstrust Bank's Conshohocken Branch is in need of an enthusiastic and experienced Teller Manager/Supervisor. The Head Teller serves customers by monitoring customer service transactions; providing work direction to other tellers and working as a teller. Guides and trains teller staff; meets work and cost standards; completes balances; records night deposits; maintains security; protects and promo...
The Implementation Specialist is primarily responsible for loading new client information into the Heartland Ovation payroll software system and ensuring an accurate and professional transition to Heartland Ovation services. Inputs new client data (including employee payroll data, tax information, etc.) into Heartland Ovation system and reviews for accuracy Balance prior wage and tax reports to pr...
Seeking outgoing and energetic applicants for IMMEDIATE Temporary, Part-Time OPENINGS as Hosts, Cashiers, and Sales Associates to help with the smooth operation of our special exhibit: Pompeii, The Exhibition. High school diploma required, customer service experience and must be available to work 3 to 4 days per week including weekends and holidays. Major Job Responsibilities: Maintain the highest...
Heartland Ovation Payroll Solutions, a division of Heartland Payment Systems, delivers the industry’s most comprehensive and cost-effective packages of reliable, and value-added payroll and human resource solutions to thousands of small to mid-sized companies nationwide. We are currently offering an excellent opportunity to join a fast growing service company that is revolutionizing payroll servic...
Description Provide logistical support related to material returns from domestic and international customers. Duties and Responsibilities: (Other Duties may be assigned) RMA Coordination: Communicate with domestic and international customers to request return of Sciton service parts in accordance with standard procedures Monitor progress of incoming returned material (Domestic and International) R...
Job Purpose: Generating Leads Duties: * Gains customer information by obtaining and entering required data. * Confirms customer information by restating and clarifying data. * Initiates leads by obtaining product information. * Confirms leads by restating and clarifying customer requirements and product description. * Resolves customer concerns by obtaining information from customer service repres...
Job Description: If you are Bilingual in English and Spanish, have strong customer service skills and are looking for a stable company, this is the job for you! This position primarily provides responses to questions and assists clients in choosing a care plan for our client in the healthcare industry. Industry experience is ideal, Spanish fluency and strong work history are required. Great opport...
Job Description: Cypress Call Center for Auto Finance Co. is looking for talented individuals to join their team. PLEASE RESPOND IF YOU MEET THESE REQUIREMENTS AND ARE OPEN TO THE POSSIBILITIES. (Bilingual Spanish is a +) REQUIREMENTS 4 year degree Clean credit (no open collections). Organized, detailed. Attendance and Punctuality a must. Good basic computer skills. Typing 55wpm. Someone looking f...
Job Description: We have an immediate need for accounts receivable manager. Looking for someone with hospitality experience. The accounts receivable clerk is responsible for the accurate reviewing, balancing and posting of all direct billings, balancing accounts receivable daily, and the preparation of daily invoices on accounts. Strictly looking for hospitality or similar experience. We are an eq...
Job Description: We are currently seeking for Customer Service Professionals. This position is a permanent opportunity. Customer Service experience would be nice to have in this position. Great energy and professional attitude are keys to success in this position. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected ve...
As an Auto Damage or Property Fast Track Claims Adjuster you will be part of a dedicated team providing service to our policyholders, claimants and GE Appliance Consumers. You will be responsible for creating all new claims for the business and adhering to all state guidelines for claims handling. You will also respond to our customers' inquiries about the status of their claims and resolve small...
You?ve invested time and hard work to get where you are, and you want to work alongside people who?ve done the same and will motivate you to be better every day. You are looking to be challenged and grow professionally, and you need to be valued and recognized for your contributions. If this is you, Sirius is for you. Sirius helps companies become more competitive by taking advantage of technology...
1717 W 7th St Joplin, MO 64801 417-621-7006 Inbound Customer Service Calls for New Health Care Program APPLY TODAY! www.apacjob.com Keyword: Joplin APAC Customer Services, Inc. is a global leader in Customer Care solutions. We understand the importance of working in an environment that rewards hard work and dedication. We want to partner with you to build a career to be proud of. Do you enjoy a fu...
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