Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14807
Your tasks About our company: arvato � the spirit of solutions! We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, hightech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the c...
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Customer Service Representative Part-Time – Work from Home Arrangement. In business since 1981, Ayers Basement Systems and Dr. Energy Saver Lansing comprise a growing, multi-million dollar organization with approximately 100 employees. The companies are part of the Basement Systems international contractor network and have a reputation as Michigan’s leaders in basement waterproofing, crawlspace en...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
The Network, Inc. We are expanding our Contact Center and looking for remote agents in Athens, Georgia! Come be a part of our growth and work from home! Complete the online typing test in advance to apply! http://network.TypingTestPro.com Once you successfully complete the typing test, you will receive an email from ***** further instructions. Please add this address to your conta...
Quality Assurance Analysts Company Profile: Have you ever phoned a contact center and heard "this call may be monitored for Quality Assurance"? Well, that's what we do. . . .we monitor calls for Quality Assurance. Focused on providing accurate and actionable feedback to contact center agents and supervisors, our Company delivers the highest quality feedback and reporting in the industry. We begin...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
Company Confidential Garden City, NY, 11530
Entry Level position avaviable in our Purchasing Pepartment. In addtion to Purchasing product for large HVAC wholesale distributor, responsibilities include identifying company excess, obsolete inventory and utilizing various means to market, sell and liquidate this product. In addition to managing methods to reduce this inventory through our multi state branch locations, utilization of sources su...
Title: Program Rep/Assistant Location: Greenfield, IN 46140 Duration: 12 months (Possible Temp to Hire) Job description: • The Program Rep/Assistant is responsible for supporting reimbursement hotlines, patient assistance programs, foundations, safety surveillance programs and compliance programs. • The focus of the Program Rep/Assistant is to help patients or providers access the therapies they n...
Job Summary Handles 1st party injury cases without Liability injury (Medical Pay, Accidental Death Benefits, High Limits) Dependant upon level of proficiency, Handles Auto low to moderate complexity 1st and 3rd party injury cases reserved up to 25k. Potentially handles Personal Injury Protection claims. First Priority in First Notice Of Loss queue (approx. 95%). As applicable, may own claims of le...
Responsibilities: Proven technical leader Mentoring other associates Driving process change Designing COBOL applications for maintainability and performance Maintains and enhances existing payroll COBOL modules to be compliant with new tax regulations using MicroFocus COBOL. Provides technical support and root cause analysis for client escalated issues. Proficient in animating MicroFocus COBOL pro...
Medical Credentialing Specialist in Chicago, Illinois We have partnered with a growing healthcare organization in Chicago, Illinois who has an immediate need to fill a Medical Credentialing Specialist job! This opportunity offers a stable work environment, competitive compensation and excellent benefits. The Medical Credentialing Specialist will interact with physicians and providers and must have...
Adecco is currently assisting a local client in their search for an experienced Customer Service/ Order Entry member in Burlington, MA. This position is a temporary job opportunity. The customer service member will be responsible for managing sales orders, responding and resolving complaints received from customers from various regions. If you meet the qualifications listed below please Apply Now!...
Job Title: Customer Service - CSV Customer Service Representative III Job Description: Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Worker processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Transition from a Dead-End Customer Service Job to a Real Estate Career in Tualatin That Will Engage and Reward Your Talents Are You Stuck in Your Customer Service Job? Being stuck in your customer service position with limited growth potential can be very frustrating. A few individuals are willing to l...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices California Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fu...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Hawaii Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Transition from a Dead-End Customer Service Job to a Real Estate Career in Snoqualmie That Will Engage and Reward Your Talents Are You Stuck in Your Customer Service Job? Being stuck in your customer service position with limited growth potential can be very frustrating. A few individuals are willing to...
Having Trouble Viewing This Job Posting? Here is a text only version: McCOLLY Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Having Trouble Viewing This Job Posting? Here is a text only version: Northwood Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
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