Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 169630
Summary of Responsibilities: The Technical Product Support Analysts acts as a front-line technical resource to our client base for Ellie Mae products, services, and for supporting platform technologies. The Product Support Analyst endeavors to deliver complete resolutions, in a timely manner, and consistently, to address clients’ technical questions and concerns with the installation, configurati...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
JOB PURPOSE Maintain positive relationships with assigned clients by providing daily on-site interaction, facilitating regular communication, resolving client requests, liaising with internal business units, participating in project management and overseeing resolution of issues to ensure delivered services meet client needs and expectations. JOB RESPONSIBILITIES · Professionally represent LERE...
Full Time Customer Service Representative! Customer Service Specialist! Customer Service Rep! South, Inc. is now hiring for a full time position in our customer service and sales department. We are looking for someone for customer service and sales that is: charismatic confident outgoing available full time Our full time customer service and sales representatives specialize in building rappo...
Responsibilities: Answering phone calls Maintaining and developing on-going relationships with new and current accounts. Interaction with customers through phone, e-mail, faxes communication and direct mail responses. Qualifications: 1. Minimum Education required: High School 2. At least 2 years Customer Service Experience required (please do not respond if you do not have previous Customer ...
Job Title: Customer Service Representative –Mainstreet Department: Customer Service Reports To: Customer Service SBU Manager FLSA Status: Non-exempt Required Work Hours: 40 Summary: This position will have primary account responsibility for policy maintenance and service of an assigned portion of accounts. The individual is expected to provide prompt, accurate, and courteous service to those ...
OUR COMPANY Revenue Management Solutions LLC is a growing Oklahoma-based technology company that is a leading provider of Health Care receivables processing services. Our proprietary solutions, tailored to the Heath Care and Financial verticals, streamline and eliminate the manual processes related to receivables posting and reconciliation related to the Revenue Cycle for Health Care providers. W...
OUR COMPANY Revenue Management Solutions LLC is a growing Oklahoma-based technology company that is a leading provider of Health Care receivables processing services. Our proprietary solutions, tailored to the Heath Care and Financial verticals, streamline and eliminate the manual processes related to receivables posting and reconciliation related to the Revenue Cycle for Health Care providers. W...
Acropolis Technology Group is seeking a highly motivated Internal Case Account Manager to join our Managed Services Team. This is an excellent opportunity for someone to participate in a fast-paced high volume production, collaborative, team-oriented environment with high quality standards. Efficiency, accuracy and excellent communication skills are essential to success in this position. This is a...
Open Systems, Inc., a rapidly growing leader in the business software solutions industry worldwide, has an outstanding opportunity for a full-time Support Team member. Open Systems’ software powers the businesses that are bringing the economy back to life. As part of a privately-owned company celebrating 35 years of providing accounting and business software, our employees solve challenging logist...
. A Desktop Support job in St. Paul, MN is available courtesy of Adecco Engineering and Technical. The Desktop Support professional will be responsible for all deployment, training and support activities pertinent to all personal computing devices and associated software. The Desktop Support job responsibilities include: • Provide technical support and direction to GSD towers. • Assist the Cli...
The Help Desk Technician II independently performs troubleshooting, maintenance, repair, and installation activities such as assembling and installing new computer equipment and may also build or configure new hardware, install and update software packages, and configure device and Windows network settings. Also provides direct customer service and technical support to users as required via phone,...
The Customer Service Debt Collector (CSDC) is responsible for collecting unpaid balances on delinquent medical accounts and ensuring complete resolution of accounts in an efficient and professional manner. Under the supervision of the department supervisor or manager, the CSDC will respond to inbound calls or contact responsible parties and provide guidance in resolving their outstanding debt comp...
Membership and Retention Specialist Be part of a new and dynamic sales and retention team where you will have the opportunity to apply your consumer membership expertise to our base of customers As the Membership/retention specialist, you’ll be working collaboratively with marketing, operations, editorial and technical stakeholders across The SF Chronicle, SFGate and Hearst newspapers to deploy ...
In this position you will be helping customers with questions they may have with their Intuit Turbo Tax software. You'd also be solving problems that they may encounter Minimum High School Diploma or GED Ability to pass background check Minimum 6 months customer service experience Comfortable with mobile devices and apps Problem Solving Skills Excellent Customer Service Skills Ability to t...
Harris County Sheriff’s DepartmentHuman Resources Personnel Directive: 098-14 Type: Civilian Job Announcement: Position: Opening for Director of Communications [Division Public Safety Answering Point (PSAP)]of theSpecial Operations & Crime Prevention Bureau. Annual salary will be discussed at time of interview, and will be based on 26 pay periods. Director Division: Communications Divisi...
Join our growing Call Center team as a Universal Banker! This position serves as a primary contact for customers calling or emailing HomeStreet Bank’s Retail Call Center. Provides exceptional service and efficient expertise regarding consumer and business products including our Online and Mobile Banking tools. Sells products and services primarily via inbound calls. Makes outgoing calls to custom...
JBT Airport Services is an industry leading, dedicated provider of Maintenance Services to Airlines throughout North America. Our maintenance services cover the full range of service from 24 hour, 7 day per week on-site service and emergency call out, to periodic maintenance of equipment based on technical visits quarterly, semi-annually, and/or annually with supplementary emergency support and ca...

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