Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12345
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Florida Business Consulting is hiring energetic candidates for its entry level positions in sales, marketing and fundraising We are responsible for outside sales, marketing and fundraising on behalf of Fortune 100 clients. We just signed a new contract with a big name in non-profit world and are looking for fun and ambitious candidates with fundraising experience Are you good with people? You may...
Are you looking for a job with the opportunity to advance? If so you are just the person we are looking for. BankCard is seeking full time professional appointment setters for our national sales team. Job Requirements: Outbound call experience is preferred, but we are willing to train the right candidate. Must be on time, ready to work M-F, 7:30 AM - 4:00 PM Pay is hourly and rate is based on expe...
Discover the many sides of AAA When you join the Automobile Club of Southern California as a Customer Service Representative (CSR), you're bringing your entrepreneurial ability to a best-in-class organization to deliver quality service to our members. As a Representative within our Policy Management Group, you'll engage with members who will look to your expertise and ability to think on your feet...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Now Hiring makeup/hairstylists for our new Chino HIlls Market Place location Opening SOON Glamour Shots has become the leader in professional photography through the dedication, determination and hard work of our employees. We specialize in high-fashion photography for females, families, children, high-school seniors and models. We are looking for some RELIABLE HARD WORKING Makeup artists and Hair...
We are looking to staff 2-3 more stores with 8-10 full time Customer Service & Sales Associates to keep up with the expansion! We will continue holding interviews until positions are filled! ABOUT US: -Marketing & Advertising for big brand name clients -Customer Service in Retail -Public Relations -Leadership -Account Management -Face to face customer contact REQUIREMENTS: -Positive Attitude -Exce...
An Agent Marketing with Hilton Grand Vacations is responsible for distributing Hilton Club information and providing tour information for guests and visitors in an effort to book a preview or sell a promotional vacation package. What will I be doing? As an Agent Marketing, you would be responsible for distributing Hilton Club information and providing tour information for guests and visitors in an...
Supervise all aspects of the Customer Care and Concierge Department including coaching, training, and monitoring call answer % of Customer Care Representatives to increase efficiency and ensure outstanding customer service for all of our customers. * Concierge Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach...
In the role of Supervisor Customer Care, you will be responsible for the day-to-day supervision of the Hilton Honors Customer Care team and maximize team member performance through coaching and counseling to ensure exceptional service to our Hilton HHonors members. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the...
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone. all while working from the comfort of your own home! In addition you will: Introduce our customers to products and services available through our partner companies...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
DO YOU HAVE A COMPETITIVE EDGE? DO YOU LOVE THE THRILL OF A CHALLENGE? Marketing, Sales and Customer Service Representatives needed for New Positions! REPRESENT SOME OF THE LARGEST CLIENTS IN THE ENTERTAINMENT INDUSTRY!!! Candidates will be trained in: ENTRY LEVEL MANAGEMENT PROMOTIONAL SALES CUSTOMER SERVICE EVENT MARKETING REQUIREMENTS: • CUSTOMER SERVICE / PEOPLE SKILLS • POSITIVE ATTITUDE • CA...
Position Description: Hiring seasonal,work-at-home agents to work with Teleflora during Mother's Day. At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cas...
Position Description: Seasonal help needed for the 2014 Mother's Day season. The purpose of these positions is to act as the front line contact by answering all Consumer calls. Each interaction with our consumers should be used to reinforce Teleflora’s commitment to superior Customer Service. Job Responsibilities: Accept orders by phone and enter them into the computer system. Accept general reque...
Position Description: Seasonal help needed for the 2014 Mother's Day season. The purpose of these positions is to act as the front line contact by answering all Consumer calls. Each interaction with our consumers should be used to reinforce Teleflora’s commitment to superior Customer Service. Job Responsibilities: Accept orders by phone and enter them into the computer system. Accept general reque...
Concero Resources is currently seeking multiple Part-Time Customer Service Professionals for our client in New Albany, OH. This is a Temp-to-Hire opportunity to join a stable, rapidly growing, and extremely well respected organization that is a leader in their field! The successful candidates will possess strong computer skills, outstanding verbal communication skills, and a true passion for deliv...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Company Confidential Sturbridge, MA, 01566
Sturbridge insurance agency seeks a qualified candidate to join our team. In this full or part-time position, you will meet with customers, complete applications, quote premiums, recommend coverage, process changes and other duties. Personal lines experience preferred, as well as excellent oral and written communication and interpersonal skills. A positive attitude, solid computer skills, ability...
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