Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14984
Gracecom Communications, an exciting growing seasoned communications companyis currently expanding and looking to hire afulltimeCustomer Service Representative/lite bookkeeping. We are looking for someone with an over the top positive attitude and excellent communication skills to represent how much we care about attending to our customer’s needs. Candidates should have experience with or have the...
We are proud to announce a rewarding Customer Service representative role within our company. We are dedicated to protecting our clients and ensuring their technology is up and running. Through the use of cutting-edge technology and innovative solutions, they are providing unique and diverse technology options for a variety of clients while offering proactive maintenance and support. Summary: Main...
Part Time Client Services Representative: Be part of our exceptional team that provides legendary service to our clients. Work directly with producers, clients and our insurance carrier partners to provide the highest level of extraordinary service. Provide support for effective and efficient policy and plan administration of Estate Planning and Wealth Transfer cases. Preferred experience/educatio...
Job Purpose: All information and record clerks not listed separately. Duties: * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. * Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value...
Float PRN Patient Service Coordinator MedQuest Associates, a wholly-owned subsidiary of Novant Health, is a leading operator of outpatient diagnostic imaging centers, with a network of more than 60 imaging centers in eight states. We operate and manage mobile Magnetic Resonance Imaging (MRI), Positron Emission Tomography/Computed Tomography (PET/CT), ultrasound and mammography imaging equipment. D...
About Us Independent Insurance Agency Responsibilities • Personal Lines or Commercial Lines Customer Service Representative • Answer inquiries and provide information about goods & services • Investigate customer concerns • Process customer requests • Update customer accounts • Market and sell policies to existing and potential clients Education • High School Diploma (or equivalent) Qualifications...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Chat...
MAIN ACTIVITIES Maintain the Accounts Receivable ledger Process cash, check receipts and record the in the Accounts Receivable legder Prepare bank deposits Post invoices to the AR ledger Investigate descrepancies/customer issues Follow up with customers on over due accounts Perform other related duties as required REQUIREMENTS Knowledge of office administration and bookkeeping procedures Knowledge...
Weir Valves & Controls USA, Inc., a subsidiary of the Weir Group, is a well-established Engineering firm that is proud to be an international leader in the design and manufacture of specialty valves and flow control equipment for commercial and nuclear applications. Our expertise is critical isolation, control and pressure relief valves for power plants and other industrial technologies. We specia...
Telemarketing Associate Part -Time Temporary Assignment - Approximately 3 Months Pay Rate: $14.00 Schedule: Tuesday - Thursday 12noon - 5pm A well-known client is seeking a temporary experienced and enthusiastic Phone Sales/ Telemarketer in Bunnell Florida. As a Telemarketing Associate you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new service...
Part-Time Patient Service Coordinator MedQuest Associates, a wholly-owned subsidiary of Novant Health, is a leading operator of outpatient diagnostic imaging centers, with a network of more than 60 imaging centers in eight states. We operate and manage mobile Magnetic Resonance Imaging (MRI), Positron Emission Tomography/Computed Tomography (PET/CT), ultrasound and mammography imaging equipment. D...
Athens Ford, a fast-growing dealership serving Northeast Georgia, is seeking an experienced quick lube technician to join our winning team. Our ideal candidate is a result-driven individual with a strong attention to detail and an upbeat attitude. You must have quick lube experience. Responsibilities: Handle high volume jobs (including brakes, tires, oil changes, batteries and other routine mainte...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Chat...
The Interface Technical Support Specialist is the Support Center’s primary resource for investigation and resolution of Interface problems that may include HIS, Instruments, Reflab, SoftID, and POCT other products or features related to Interfaces Technical Support Center. This position assists with timely updates and resolution along with escalation of application software problems as applicable....
Position: Community Reentry Specialist Position Summary:The purpose of this classification is to monitor all individuals entering and exiting the facility, and ensure the whereabouts of all clients are accounted for at all times. Employees will engage with clients on a routine basis, and utilize cognitive behavior techniques, in order to foster and promote positive and productive thinking and inte...
Inside Sales/Customer Service Representative · Individual must be able to assist the Outside Sales Team and Customers with product information, quotations, technical support, order placement, and customer service. · Must be able to read and comprehend mechanical and electrical diagrams/schematics, interpret customer specifications and follow detailed work and quotation instructions. · Must be able...
A local jewlery and handbag design company is looking to add to their customer service team! Your primary responsibility will be to provide information in response to customer's inquiries about products and services, as well as process orders. Job tasks: -Data entry related to customer quotations and orders -Receive customer's request by telephone, fax, or e-mail. -Resolve any customer issues -Bui...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and...
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Assist Sales Representatives, Customer Service Representatives and other employees by providing customer quotations that r...
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