Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 156688
Customer Entitlement Specialist OVERVIEW The Customer Entitlement Specialist will be responsible for creating, building and maintaining customer entitlement data in Salesforce.com database in order to provide a 360 degree view of the customer account. He/she is responsible for consolidating and maintaining licensing, financial, sales, support and maintenance renewal data for the account. This ro...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
This position requires managing multiple facets of process and program management as it relates to Digital Life field operations. This candidate should have skills and competency to handle the following Partner relationship management Business intelligence and systems integration Future roadmap deployment coordination and communication Fleet management Program management for 3rd party platfor...
This position reports directly to the Vice President of Client Success & Support. It is responsible for providing Client Success support to all external clients, and within the company, to all departments and groups. This position requires the CSM to focus on supporting the functionality of all products, training, including preparing the client for Production, and ongoing adoption by the client’s ...
At AT&T, our job is to deliver the future before anyone else. We do this with people. People who want to create and deliver new technology that can transform the lives of our customers, our communities and our society. Our professionals innovate every day, whether they are working on upgrading our wireless and broadband infrastructure or delivering new possibilities for our consumer and business c...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
This position will be part of a team responsible for scrubbing customer orders, writing Service Orders, writing Local Service Requests, and working with various ILECs and CLECs to obtain facilities, port telephone numbers, and initiate customer billing. They will be required to communicate with internal and external organizations that include Sales, Delivery Management, and Service Activation Team...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
At Regions, we are currently seeking a Contact Center Representative I to work in our inbound call center. As the Contact Center Representative, you will respond to a high volume of inbound telephone inquiries about our financial products and/or banking services. Primary Responsibilities Attain aggressive sales goals by turning phone inquiries into sales opportunities by making an active attempt...
A-Line Staffing is seeking Customer Service Specialists in Monroeville, PA!! This is a great opportunity for extraordinary Customer Service Representatives to join an innovative and fast growing company. The Customer Service extraordinaire will handle a high volume of inbound calls from members ensuring that issues are resolved both promptly and accurately. The Customer Care Representative must ...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Description: Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) Responsible for the overall management of a book of Strategic Accounts. The Strategic Client Executive is accoun...
A temp-to-hire Medical Biller job in Beachwood, OH is currently being recruited by Ajilon Professional Staffing. The right candidate will have three to five years of industry experience. You will be responsible for billing for physicians in a high volume environment. You will be obtaining authorization for all services when necessary: submit claims to various insurance companies. Responsibilities...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Provides service for National Account customers in a professional manner, ensuring contract compliance. Acts as a liaison between the customer, the branch, the sales representativ...
Description Overview: Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks. Key Accountabilities: Answer phone calls from sales associates and customers requesting to open a new credit card account, increase a current account guideline, a...
The Member Service Representative (MSR) maintains a unique working knowledge of all operational and technical facets of the credit union, its service offerings, benefits, and rules and regulations regarding our members and their accounts. This position is responsible for performing advanced functions and providing universal support for our members related to department operational activities and f...

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