Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Paul Mitchell the School Las Vegas is hiring immediately for a full time Financial Aid Representative. You will assist students with enrolling into our program, processing financial aid applications and monitor students academic/attendance progress while in school. This role has a significant amount of face to face and over the phone student contact along with data entry work. This position requir...
Career Opportunity To: External Candidates From: Human Resources Date: 6/18/2013 Re: Career Opportunity for Customer CareSupervisor Florida Public Utilities Company is an Equal Opportunity Employer. Customer Care Supervisor: Full-Time Location: West Palm Beach, Florida Job Responsibilities…This position works with all levels of the local division and Customer Care Team. The incumbent acts under th...
*Ensure experience relates to that provided in job description and experience is clearly identifiable on resume* The Customer Service Representative is the focal point for quoting and administration of sales and select services to general and commercial aviation customers, aircraft manufacturers, and defense and space organizations world-wide. Position requires the individual to take ownership of...
Performance Integrity Analyst Examine and validate plan and employee performance according to established policies, procedures and mandated audit guidelines. Review membership data entry for accuracy and timeliness. Minimum Job Qualifications and Technical Competencies * 4 years high level customer service experience, equivalent combination of education and job-related experience. * Ability to und...
Job_Other_Compensation: Job Description: Start time - end time: 7:30-3:45 or 9:00-5:15p.m. (must be flexible to rotate) Total Hours Per Week: 7.75; also need Saturday availability (Sat.8:30-12:15) Attire: Business Skills Required: Word, Excel, Calculator, Outlooks, RECENT Prior Banking Experience a MUST Job Responsibilities: Exhibit professional and dependability at all times, in both manner and d...
Job_Other_Compensation: Job Description: MUST HAVE RECENT BANK TELLER EXPERIENCE! Skills Required: Word, Excel, Calculator, Outlook. Job Responsibilities: Exhibit professionalism and dependability at all times, in both manner and dress. Demonstrate effective communication skills, both oral and written. Ensure that all customers are immediately greeted and assisted in a prompt, attentive and thorou...
Come be a part of the growing success at America's #1 Independent Furniture Retailer, ROOMS TO GO! We are now seeking an Office Assistant for our Showroom in Asheville, NC. These fun, exciting and fast paced positions require good verbal and written communication skills (bilingual is a plus), a strong desire to work with the public and the ability to work a flexible retail schedule which includes...
Customer Service Shift is 7:30pm-4:00am Based in our Las Vegas office during our overnight shift, the Call Center Phone Agent will be responsible for being the “voice” of Viator.com. You will be assisting customers with all their tour needs in real time. You will also coordinate with tour operators to ensure an efficient operation for them and a memorable experience for our customers. The successf...
ABOUT THE COMPANY: The Elf on the Shelf is a family-owned Georgia-based publishing company. Starting from the ground up, the mother-daughter trio, consisting of Carol Aebersold, Chanda Bell, and Christa Pitts, has taken the publishing industry by storm – going from rejection letters to becoming a best-selling Christmas tradition that spread from word of mouth. Created in 2005, nothing has held bac...
EARN $15/HR. (NO EXPERIENCE) UNITED DISTRIBUTORS INC IS HIRING IN COLUMBUS, GA DUE TO COMPANY EXPANSION CALL MR. JOHNSON TODAY AT 800-646-9011 EXT 2061 (WHILE POSITIONS ARE AVAILABLE) $9 PER HOUR GUARANTEE + BOUNUSES EARN $15/HR. OR MORE! IF YOU ARE A HARD WORKER YOU CAN EARN $600 IN A WEEK! FILL OUT QUESTIONAIRES & HAND OUT FLYERS - NO SELLING FULL BENEFITS WORK HOURS: MON-FRI 3:00 P.M. - 9:30 P....
OSP GROUP IS THE PREFERRED BRAND PORTFOLIO OF WOMEN'S APPAREL, SHOES, LINGERIE, MEN'S AND HOME PRODUCTS DEDICATED TO PLUS SIZES. Our El Paso Contact Center is located at 500 S. Mesa Hills, 79912. Please submit your resume to: epjobs@ospgroup.com The Customer Relations Supervisor is responsible for the support and development of their assigned associates. They ensure achievement of company, site an...
ABOUT THE COMPANY: The Elf on the Shelf is a family-owned Georgia-based publishing company. Starting from the ground up, the mother-daughter trio, consisting of Carol Aebersold, Chanda Bell, and Christa Pitts, has taken the publishing industry by storm – going from rejection letters to becoming a best-selling Christmas tradition that spread from word of mouth. Created in 2005, nothing has held bac...
Tractor and Equipment in Williston, ND is seeking: CAT Equipment Demonstrator/ New Product Introduction Specialist Duties: To provide adequate training for customers and company personnel, including proper, approved and safe operations of all products T&E represents. Implement and New Product Introduction including a machine delivery; revisit programs and parts support requirements. Maintain refer...
DIRECTOR OF PARTNER SERVICES JOB DESCRIPTION Looking to join a proven, stable, growing company in the growing Healthcare software industry? Credible Behavioral Health, founded in 2000, continues to experience strong, consistent growth and is looking for an experienced Director of Partner Services to play a key role with a talented team whose management understands and is focused on training, resul...
Job Description: The Customer Service Representative will be responsible for answering calls, following up on messages left and conducting telephone interviews with potential clients. Attention to detail and a professional telephone disposition are requirements for this position. This position requires an individual to be 100% fluent in Spanish and English and have excellent communication skills i...
The Best Western Plus Orange County Airport Hotel is centrally located here in Orange County just 5 minutes from the John Wayne / Santa Ana Airport. We give our employees the freedom to make sound decisions to enhance our customers' experience. We offer a fast paced rewarding work environment for individuals who want to make a positive impact on our organization. Other positions available: Also...
We are currently looking for Outbound Calling Counselor Representatives who want to be part of our success and join our team. Outbound Calling Counselor Representatives will be responsible for delivering superior quality customer experience to our potential clients. If you are enthusiastic with a great attitude and looking for full time work in a professional, financial business environment, then...
Are you a Customer Service Representative looking for a new career? Imagine yourself as the face of a major company. Your ease with people is winning new customers. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise. If that's your vision, Manpower has work for you. As a Customer...
Job_Other_Compensation: Up to $28000.00 Job Description: This growing Charlotte company is in need of a customer service representative to process orders or request information from customers. This may include providing some help desk assistance as well as answering calls from users and performing troubleshooting over the phone. Great Benefits! Apply today! We are an equal employment opportunity e...
Job_Other_Compensation: Up to $28000.00 Job Description: This growing South Charlotte medical drug testing company is in need of a Data Entry Coordinator. The Data Entry Coordinator will assist clients over the phone and operate data by using a 10-key pad. Duties may include verifying data and preparing materials for printing. This may also include routine administrative and clerical duties as wel...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-315 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-315