Contact Center Manager Jobs
Manage an innovate a Contact Center - inbound, outbound, multi media (800#, email & Live Chat) Duties and Responsibilities Manage the people on your team in a proactive and caring way to achieve the sales targets provided by upper management. Develop & manage a date driven lead management process for quote/catalog requests Work closely with upper management to implement efficiency improvement ...
Piedmont Natural Gas Co Inc Fayetteville, NC
Position Purpose: The Customer Contact Center Manager directs the day to day operations of the assigned site to meet or exceed the strategic goals set by the Piedmont Natural Gas (PNG) Leadership Team in support of positive customer relationships balanced by corporate fiscal responsibility. The manager is held accountable for achievement of key measurements to include achieving overall results fo...
Unum Group Columbia, SC
Description Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and e...
A national medical supply company is seeking a Contact Center Manager. Must have extensive call center experience. Manages all personnel, operation, and activities involving telephone customer service support ACCOUNTABILITIES Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and development of staff Man...
Amway Ada, MI
Company Profile Contact Center Manager – Ada, MI We are an $11.8 billion pioneer in the direct-selling industry, offering more than three million people an opportunity to become entrepreneurs in 100-plus countries and territories. Established in 1959, with the belief that all people should have a chance to reach their greatest potential, Amway now employs more than 21,000 people worldwide. We of...
Pearl Interactive Network Winchester, KY
Description Job Title: Contact Center Manager Reports to: Program Manager Revision Date: July, 2014 Department: Operations / Customer Service Salary: Depending on Experience Classification: Full time Operating hours are9am to 12am, Mon.-Sun. Benefits provided - no incentive or bonus program Job Purpose: The Contact Center Manager is responsible for coaching and developing a team of custo...
Unum Columbia, SC, 29209
Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and...
Amway Corp Ada, MI, 49301
Reporting to the Director of Customer Service, the Contact Center Manager will support the Customer Service Department by providing leadership to the staff to promote confidence in a rewarding Amway Experience by connecting consistent, timely, correct information, support & solutions that assist distributors grow their business. The Contact Center Manager will also be responsible to lead a team of...
Contact Center Supervisor UHealthSolutions is looking for candidates who have experience in a call center environment and/or experience working in a healthcare environment. Position Summary: Under the general direction of the Contact Center Manager, the Contact Center Supervisor is responsible for oversight of day-to-day activities within the Contact Center. The Supervisor monitors and coordina...
IEEE is the world’s largest professional association advancing technology for the benefit of humanity. We publish technical journals, sponsor conferences, develop technology standards, and support the professional interests of more than 400,000 members. IEEE creates an environment where members collaborate on world-changing technologies – from computing and sustainable energy systems to aerospace,...
Shield HealthCare’s has an excellent opportunity for a Contact Center Manager in our corporate office. This position is responsible for managing all personnel, operation, and activities involving telephone customer service support. Job Accountabilities Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and...
Our direct end client, a leading not for profit, is looking for an IT Call Center/Contact Center Supervisor, experienced with Internet Browsers, Email clients (Google preferred), technical troubleshooting, and MS Office Applications. Supervisor, Contact Center Job Summary: The overall purpose of this position is to service the company’s members and customers with their company needs while deliv...
CAI IS AN EQUAL OPPORTUNITY EMPLOYER This position reports to the Contact Center Manager as a Front-Line Team Lead ( Supervisor), primary responsibility is to manage a team of 15+ customer service team members. Responsible for performance appraisals to assess strengths and development needs, providing feedback and opportunities for growth. Coaches, trains and develops associates and lead other qu...
Wells Fargo Des Moines, IA, 50301
Job Title: Call Center Sales Supervisor Job ID Number: 5026684 Schedule Type: Reg-Time Work Hours: 40 Location: Des Moines,IA Qualifications: IA-Des Moines: 1963 Bell Ave - Des Moines, IA - Inbound and/or outbound call center sales experience - Experience in report review - Business experience in training, quality assurance, process development, outbound sales - Experience with perf...
S&L Job Solutions San Francisco, CA
Functie omschrijving Delen Wat is er mooier voor een ervaren manager dan de positie van Business Line Manager bij het grootste contact center van Nederland? Waar klantcontact van strategisch belang is? Waar je op seniorniveau participeert in het customer contact center van de beste dienstverlener in 2015? Bij de Meest Favoriete Werkgever voor hoger opgeleiden in de telecombranche? Ons antwoord: ...
Job Description OVATION Wireless Management, Inc. TITLE: Corporate Wireless Mobility Support Analyst - Onsite at Enterprise Account RESPONSIBLE TO: Mobility Contact Center Manager SALARY: Commensurate With Experience This is an exciting opportunity to join one of the premier managed services organizations, Ovation Wireless Management, Inc., in the rapidly expanding corporate mobilitymanagemen...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer support objectives by contributing customer information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets customer support financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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