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Contact Center Manager Jobs

60 jobs

Job Description: Analyze business requirements, provide time estimates, create and modify Call Flow Diagrams, preparation of design documents, system development, and production handover. Coordinate with Genesys, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applications Continuously improve system performance rep...
GENERAL SUMMARY: The Team Manager provides leadership and management to the Telephone Service Representatives and Telephone Service Specialist. The incumbent reports to Manager, Member Contact Center and is responsible for establishing and maintaining quality assurance standards. The position is also responsible for meeting all the compliance and audit requirements. Required Skills: ESSENTIAL D...
Job Description: The role of the Club Contact Center Manager is to lead and manage the Contact Center to provide excellent customer service to the membership base - both members and owners worldwide. To recruit, develop and motivate a management and supervisory team who in turn develop and mentor the team members. To establish standards of performance for the operation, working closely with the Q...
Manage day to day operations of Contact Center function. Accountable for ensuring team and department goals are met. Responsible for driving employee engagement, development, and career growth. Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions. Accountable for ensuring team and individual compliance wi...
Call Center manager; Primary responsibilities include direct management of site-based telemarketing staff, maintaining appropriate tour/lead generation levels , working with our corporate data base team in the development of new/relevant lead sources, booking appointments and development of telephone scripts and marketing materials. Direct supervision of on-site call center : interview, hire and ...
- Job description If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Job Description Consultin...
- Job description If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Job Description Consultin...
- Job description If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Job Description Consultin...
Salesforce Contact Center Manager - 00340921 Description If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of...
Job Location Scranton, PA Alternate Location Bridgewater, NJ Job Description METLIFE: “At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, empl...
*** Qualified candidates MUST currently hold a Series 6 and 26 License. *** * Manage day to day operations of Contact Center function. Accountable for ensuring team and department goals are met. * Responsible for driving employee engagement, development, and career growth. * Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes ...
* Supervise a team of work from home employees within the Customer Contact Center. Accountable for ensuring team and department quality and service goals are met. * Responsible for driving employee engagement, development, and career growth. * Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions. * Accoun...
Job Title Customer Contact Center Manager Requisition # 24812BR Business Unit Voya Financial Job Family Operations Position Location Jacksonville - FL Department Name JAX DC Call Center No. of Openings 1 Full-Time or Part-Time Full-Time Relocation Assistance Offered? No We will consider candidates willing to: Work at Position Location specified above only Salary Salary Commensurate with ...
Posted Date: 1/22/2016 Job Category: Customer Service/Support Position Title: Consumer Svcs/Contact Center Manager Salary Range: 75-90k plus bonus Location: Daytona Beach, Florida, USA Desired Skills: Description: Consumer Services and Repair Manager Improve the operational systems, processes and policies in support of organizations mission -- specifically, support excellent management rep...
The Contact Center Manager is responsible for assisting with the strategic direction, development and performance of the Contact Center. The Manager is responsible for the operation of all teams and will work in conjunction with business leaders and shared services teams to ensure consistency and operational excellence. The role also manages, develops, coaches and motivates Employees to achieve pe...
Job Title Customer Contact Center Manager Requisition # 25217BR Business Unit Voya Financial Job Family Operations Position Location Jacksonville - FL Department Name Customer Contact Center No. of Openings 1 Full-Time or Part-Time Full-Time Relocation Assistance Offered? No We will consider candidates willing to: Work at Position Location specified above only Salary Salary Commensurate ...
Job Location Scranton, PA Alternate Location Bridgewater, NJ Job Description METLIFE: “At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, empl...
Regional Contact Center Manager Description At Jackson Hewitt, we are working hard for the hardest working Americans and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations). Jackson Hewitt i...
What are the job responsibilities? 1. Manage day to day operations of Contact Service Center functions. Accountable for ensuring team and department quality and service goals are met. 2. Responsible for driving employee engagement, development, and career growth. 3. Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensat...