Contact Center Manager Jobs
Our client is seeking a Senior Manager - Contact Center & Workflow in San Diego, California (CA). Responsibilities: Develop, oversee and maintain Quality Assurance (QA) practices Plan strategic Automatic Call Distribution (ACD) for new customers, front end and back end Develop strategic growth plan including annual budget Works with system technology department to configure new ACD groups Runs tra...
Vushorus, Inc. (Hotel Reservations and Financial Services) and Order Inn, Inc. (Food Services) are both national companies based here in Las Vegas. We are looking to hire a Contact Center General Manager to assist with our rapid expansion and growth into hotel reservations and financial services assistance. Our current call center is 65 seats with hours of operation from 7am to 3am daily, expandin...
Description Consolidated Business Operations and Support Services Martinsville, VA Job Description: ICF International seeks a Quality Assurance (QA) Manager to develop, prioritize, and lead operational quality assurance programs for our Martinsville Operations Center. As the QA Manager, you will work with the Operations Center leadership teams to identify internal areas or functions needing review...
ShoreGroup, Inc. Telecommute
Job Title: Project Manager Contact Center Status: Full-Time / Remote - Work from Home (Travel - 20-25%) Job Summary: The Contact Center Project Manager (PM) will be responsible for enterprise-level management of complex Cisco-based contact centers. The candidate will demonstrate proven ability to handle business and technical customer relationships at the Fortune 500 level and experience managing...
Are you interested and being a part of a revolution? Do you have a passion for technology, the customer experience, and helping to strengthen the human-animal bond? If so the Eau Claire, WI Contact Center Operations Manager role may be the right role for you! At IDEXX our mission is to strengthen the bonds between people and pets. We do this by providing exceptional long-term value through our unw...
Nintendo of America Inc. The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii U(TM) and Wii(TM) home consoles, and Nintendo 3DS(TM) and Nintendo DS(TM) families of portable systems. Since 1983, when it launched the Nintendo Entertainment System(TM), Nintendo has sold more than 4 billion v...
* Project Manager- Egain, Contact Center * Job Title: Project Manager- Egain, Contact Center Location: Work from home Duration: 12 months + Egain Experience requried, Please do not apply without it. Candiate must have recent senior project management experience in Banking experience and be familiar with egain and Contact Ceneter Candidate must be a with excellent relationship and negotiating shill...
Contact Center Manger Jefferson City, MO Requisition ID: 920 Travel: None Remote Work Option: No Job Description The Contact Center Manager will be responsible for the management and oversight of a contact and services center site, supporting the state of Missouri’s Medicaid/CHIP programs. The Contact Center Manager will oversee all operational aspects of the project, including implementation acti...
Position Description Purpose: The American General Life Companies (AGLC) Customer Service Inforce Contact Center provides customer service to agents, key office personnel (KOP) and policyowners. Team members provide front line contact center support and may provide transaction processing (e.g. address changes, disbursements and some contractual changes). Essential Functions: 1. Provide service to...
Company OverviewAt Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.Job Description POSITION OBJECTIVE This position manages the daily activities of Associates that comprise their team. This Coordinator is responsible for creating a productive work environment an...
Senior Systems Engineer - Contact Center Essential Functions and/or duties: Designs, implements, troubleshoots, and maintains Contact Center Solutions Designs, Installs and configures multiple contact center technologies such as, UCCE/ICM, CVP, IP-IVR, CVP VXML Call Studio Scripting, CTIOS, CAD, CUIC, Webview, ASR/TTS , multi-channel (EIM/WIM), SIP Proxies like CUSP/CUPS, Gatekeepers and Cisco Out...
Computer Task Group is looking for Supervisors for a Contact Center for a top technology company in the RTP/Morrisville, NC area. These are long term contract positions with various benefit options available that include medical benefits options, paid time off and 401k matching. Supervisors’ Job Description: It is the responsibility of the supervisor to collect feedback from the QA team and Workfo...
Heritage Trust Federal Credit Union is seeking an enthusiastic team player that is dedicated to providing excellent member service as a Contact Center Agent. Primary Duties: 1. Generates good will by building good member relations and providing competent, courteous and concerned service to all members. Makes all members feel welcome and important by asking for their name, and introducing himself/h...
Workforce Management Agent-Contact Center Computer Task Group is looking for a Contact Center Workforce Management Agent for a top technology company in the RTP/Morrisville, NC area. This is a long term contract position with various benefit options available that include medical benefits options, paid time off and 401k matching. Workforce Management Job Description: The Workforce Manager will clo...
Training Supervisor, ASU Contact Center Arizona State University UTO Training Campus: Tempe Requisition Id# 2105BR Salary Range: $50,000 - $64,971 per year; DOE Close Date: February 21, 2014 will be the initial close date. Applications will be accepted and reviewed every two weeks until the job is closed. Job Description: Under the direction of the Training Manager, the Training Supervisor is resp...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. We are currently undergoing a nationwide search for experienced Contact Cente...
Health Contact Center Consultant (Operations) Job Description Established in 1990, Rigney Dolphin now employs over 600 people nationwide. The company provides a range of Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) services to a diverse client base. In recent years Rigney Dolphin has expanded its services to include Patient Access and Telehealth solutions, with hea...
Position Description Purpose: The American General Life Companies (AGLC) Customer Service Inforce Contact Center provides customer service to agents, key office personnel (KOP) and policyowners. The Outbound Calls team provides call backs. Performance Objectives: 1. Provide service to customers (producers, internal associates and client companies) by answering incoming calls with a high degree of...
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates. Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to...
Job Description High Voltage Maintenance (HVM), a wholly owned subsidiary of Emerson, is an industry leader in electrical testing, maintenance and engineeringservices helping utilities, industrial, financial and government clients throughout the United States improve the reliability and performance of their electrical distribution systems. HVM offers a full range of services including complete ele...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer support objectives by contributing customer information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Accomplishes customer support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
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