Contact Center Manager Jobs

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Job Description: POSITION OBJECTIVE: The Sr Manager, Contact Center Operations is responsible for overseeing the day to day management and direction of the Contact Center. Plans, develops, and implements the operational activities of the Contact Center ensuring an efficient balance through the effective utilization of resources in support of department’s mission. Supports and develops a high mor...

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire. POSITION OBJECTIVE This position manages the daily activities of the Call Center Supervisors and their teams. This Assistant Manager is responsible for the performance measures/outcomes for their respective t...

For highly-motivated,change champions looking for a dynamic team environment with the opportunity to learn and grow professionally, Brother offers a collaborative workplace that continues to innovate award winning products, while maintaining a focused commitment to the communities where we live and work. Responsible for the processes and systems related to Staffing, scheduling and contact routing...

Position Summary: Reporting to the General Manager of Customer Experience, this position will have responsibility for a 300 seat Contact Center that provides inbound, outbound and back office services to multiple clients. The Manager is responsible for managing the facility including managing Operations Managers, achieving contractual account performance metrics and working with functional groups...

Summary This is a very high profile consulting engagement, working for a partnershop of IT Vendors. The successful candidate will lead a trail blazing piece of work that will involve on-the-job development of the engagement and deliverables for standardization and packaging into a global delivery service Client Details Strategy and Delivery Transformation Consulting Firm Description Lead and ...

Location: Frisco, TX Salary: $40,000 - $50,000 / YR Position: Permanent, Full-time, benefits - Medical/Health, Dental and Vision 24-7 Intouch Contact Centers is one of the sectors fastest growing companies and we are expanding our Management team! We offer competitive pay, benefits, flexibility, and growth opportunities. We are currently accepting applications for an Operation Manager for our F...

We are a payment processing organization looking for a talented Assistant Contact Center Manager to be responsible for the operations of our Redwood City office. The role will require someone with excellent people skills, a customer focused ethos, and the ability to share considerable industry experience and best practice ideas to help us drive towards class leading quality oriented customer serv...

Contact Center Manager Y-12 Federal Credit Union is adding new technology and is looking for a Centralized Contact Center Manager. This position will be launching our new video technology (ITM’s) to service our members more efficiently as well as oversee our Call Center Operations. Ideal candidate has five to eight years of call center experience, likes new technology and is able to manage a lar...

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire. POSITION OBJECTIVE This position manages the daily activities of the Call Center Assistant Managers and their teams. The Manager is responsible for the performance measures/outcomes for their respective teams...

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire. POSITION OBJECTIVE This position manages the daily activities of the Call Center Supervisors and their teams. This Assistant Manager is responsible for the performance measures/outcomes for their respective t...

Join an Australian Based, Award Winning, Growing Global Services Organization Work in a high performing, collaborative team with high-profile clients Fantastic Salary Package On Offer, Be rewarded for your Hunter Drive If you are an experienced Account Manager who comes from a contact center background, APPLY NOW! An Australian based Services organization with a growing global footprint are ex...

JOB SUMMARY The Quality Assurance Manager in the Global Contact Center is responsible for assessing customer interactions and delivering essential feedback to our Client Services Representatives (CSRs) and Client Services Specialists (CSSs). This position uses effective coaching and development techniques to ensure that customers receive premium service, in alignment with our Brand Pillars and Br...

Roberts Hawaii is looking for Contact Center Agents in the Central Reservations Office. If you enjoy providing superior customer service to all Roberts Hawaii guests, then a position as a Contact Center Agent is the job for you! Contact Center Agents are responsible taking the entire companies’ sales and reservations for various activities in a timely and accurate manner, and delivering the highes...

POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provide quality customer service to Home Depot associates and managers by recording transactional data into the HR system, responding to pay and HR inquiries and escalating issues for further research as needed. Duties may include personnel issues, training, and customer servi...

For more than 80 years, SchoolsFirst FCU has remained rooted in the philosophy of “people helping people.” Today, SchoolsFirst FCU is the nation’s largest educational credit union, with more than 600,000 Members, $10 billion in assets, and over 40 service locations in Southern California. Originally based in Orange County, the credit union now operates in 10 counties throughout Southern Calif...

As a critical member of this project-s success, this position will lead a team of Agents while also engaging as an individual contributor to Service Level Success. Assists various levels of call center advisors in resolving customer issues. Possible interactions with customers on escalated issues. Escalates issues to Management team if necessary to ensure resolution. Duties and Responsibilities: ...

As a critical member of this project-s success, this position will lead a team of Agents while also engaging as an individual contributor to Service Level Success. Assists various levels of call center advisors in resolving customer issues. Possible interactions with customers on escalated issues. Escalates issues to Management team if necessary to ensure resolution. Duties and Responsibilities: ...

As a critical member of this project-s success, this position will lead a team of Agents while also engaging as an individual contributor to Service Level Success. Assists various levels of call center advisors in resolving customer issues. Possible interactions with customers on escalated issues. Escalates issues to Management team if necessary to ensure resolution. Duties and Responsibilities: ...

CONTRACT CUSTOMER SERVICE REPRESENTATIVE- Torrance, CA $12.20/HR We are currently hiring for our premier client in Torrance, CA. Our client is in need of a Customer Service Representative to answer inbound calls and respond to customer correspondence. Service levels and efficiency are of the utmost importance. If you’re looking to take your customer service skills to the next level- this job’s f...

• Respond to user trouble tickets related to call center within service levels. • Assist business lines in determining the most effective use of call center routing; build new routing plans and support implementation of new related initiatives through IMACD process. • Build Toll Free number routing plans and terminations in RouteIt application as well as manage call control routing of Toll Free ...