Contact Center Manager Jobs
Customer Contact Center Floor Manager Pewaukee, WI 18 month contract $18-20/hr The Customer Contact Center Floor Manager will be responsible for duties included but not limited to those listed in the summary below. The work hours are 7am-3:30pm, Mon-Fri.: • Provides leadership/operational presence on the floor – using RTA, CustomView, OM Web, and Virtual Hold • Acts to provide proactive feedback a...
Position Description As a Telephony/Infrastructure Program Manager (TPM), you will be a member of the Global Contact Center of Excellence Team. This team is responsible for developing, implementing and driving strategies that ensure contact centers around the AIG enterprise offer an excellent customer experience, career mobility, flexibility, varied work schedules, continuous improvement practices...
Great People. Great Practices. Great Place to Work. Interested in joining a great company? Consider ESL – one of the Best Workplaces in America. In fact, for the third time in four years ESL Federal Credit Union has been named as one of the 25 Best Medium Workplaces in America by the Great Place to Work® Institute.We also have beenrecipients of the Rochester’s Choice Award for more than a decade a...
At eLoyalty, a TeleTech Holdings company, we are committed toexcellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to...
TELESIS Corporation Beltsville, 20705
Functions as the Project Manager for a DoT Contact Center. Responsible for leading and directing all Contact Center activities. Ensures that all Contact Center activities delivered are with highest level of quality and ensures that all service levels are met in accordance with program performance objectives. Technically skilled in ensuring all services are monitored, including conducting daily and...
Position Summary: We are seeking a dynamic Marketing, Customer Service or Sales professional to create a Customer Contact Center. The Customer Contact Center Manager will be responsible for analyzing MasterTag’s target market to develop strategies for retaining current customers, increasing their sales and acquiring new business. Ideally, the candidate will have experience with customer service, m...
Position Guide CONTACT CENTER MANAGER SUMMARY Responsible for the management and oversight of Inbound Call Center Operations. Responsibilities include managing staff to meet goals and performance expectations related to member experience, service level standards, and budget requirements. Additionally responsible forstaff development, coaching, providing leadership, mentoring, counseling, training,...
Take your career to the next level at TCF Bank! A Minnesota-based national bank holding company, we have branches in eight states and great career opportunities for talented professionals like you, who are pursuing a career in this type of industry. Right now, we are seeking a Senior Manager, Organizational Change Integration & Staff Development, to join our Retail Banking Contact Center. Competit...
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operati...
Summary: Working in a centralized Contact Center to ensure an environment of superior customer service is maintained at all times. Principal Accountabilities: This position involves a variety of duties and may include but not limited to some or all of the following: 1. Leading a team of agents to achieve individual and departmental goals. 2. Developing service level agreements and monitoring perfo...
Johnson & Johnson companies are equal opportunity employers. Contract Customer Service Representative, Contact Center-00000P7H Description The Johnson & Johnson Employee Service Center is currently searching for a Contract Customer Service Representative, Contact Center, based in New Brunswick, NJ. A Customer Service Representative (CSR) is the first point of contact for an employee or manager cal...
Responsible for day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs work flow and project assignments. Oversees call volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. Works with the Call Cen...
Job ID: 9204 Position Description: The Supervisor Contact Center is responsible for the day-to-day operations and individual agent performance for Contact Center teams. The primary function is to ensure that the Team Leads are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently, and client expectations are met. Essential Duties & Responsibi...
Purpose of Position:Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (large class sizes: 35) Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees acros...
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewar...
We are looking for a high energy passionate Leader with outstanding people development skills! If you enjoy country livnig in with peaceful surrounding and a very low cost of living environment.take a serious look at this opportunity. If you are or were making $120,000 in a bigger city, you will be financially better off with our client. Stable solid growth and a great future is in store for the p...
During the internship program, students will learn our business processes; will be mentored by experienced professionals and given instructions that will help them apply theory to real world business issues. Creating a great customer experience is crucial to any business. At Sleepy s we take this very seriously. This internship will offer a student the opportunity to work within our Customer Care...
Company Confidential Kansas City, MO, 64116
Avaya Contact Center and Software Programming Engineer The candidate should have demonstrated skills in supporting Avaya call centers, Avaya PBX equipment installation, system upgrades, system administration, and troubleshooting complex issues. Skills include, but are not limited to the following: Responsible for programming support of the Avaya Contact Center and CMS o Proficiency with Avaya Call...
Sun East Federal Credit Union is headquartered in Aston, PA, with branch locations in PA and DE. Sun East has enjoyed steady growth and has over $480 Million in assets and serves the financial needs of more than 43,000 members. Sun East is committed to its mission of exceeding the financial needs and service expectations of our members, staff and community. The basis of our philosophy is 'People H...
Senior Systems Engineer - Contact Center Essential Functions and/or duties: Designs, implements, troubleshoots, and maintains Contact Center Solutions Designs, Installs and configures multiple contact center technologies such as, UCCE/ICM, CVP, IP-IVR, CVP VXML Call Studio Scripting, CTIOS, CAD, CUIC, Webview, ASR/TTS , multi-channel (EIM/WIM), SIP Proxies like CUSP/CUPS, Gatekeepers and Cisco Out...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Effectively manages an organization through implementation of Company strategies, while maintaining an appropriate blend of quantity and quality of work in a cost conscious manner; also through the support of other organizations, and through appropriate communications up, down and across organizations.
Meets customer support financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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