Contact Center Manager Jobs

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1000+ Contact Center Manager jobs found on Monster.

Jobs 1 to 20 of 1384
Join us as a Contact Center- Telephony Project Manager supporting our contact center telephone technology where you will use your strong technical and consulting skills to maximize customer satisfaction and improve our productivity! This position will focus on Contact Center telephony technology, it’s applications in a global environment, and optimization of the system to fully utilize the technol...
Manager, Contact Center Proponent Federal Credit Union is currently seeking an experienced Contact Center Manager to join their team in Burlington, NC. Job Description: The primary function of this position is to ensure that the Proponent Federal Credit Union contact center is providing the highest quality service and sales support to Proponent’s members. Initially, the focus of the job will be on...
Shield HealthCare’s has an excellent opportunity for a Contact Center Manager in our corporate office. This position is responsible for managing all personnel, operation, and activities involving telephone customer service support. Job Accountabilities Oversee development of departmental policies and procedures Develop short and long term goals for Contact Center Department Ensure training and dev...
Job Title: Project Manager - IVR, Contact Center Location: Charlotte, NC Duration: 12 months+ Responsibilities: Project Manager - IVR, Contact Center, Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long-term, across one or more lines of business and...
Job Title: Project Manager - IVR, Contact Center Location: Charlotte, NC Duration: 12 months+ Responsibilities: Project Manager - IVR, Contact Center, Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long-term, across one or more lines of business and...
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Job Summary: The Contact Center Project Manager (PM) will be responsible for enterprise-level management of complex Cisco-based contact centers. The candidate will demonstrate proven ability to handle business and technical customer relationships at the Fortune 500 level and experience managing integration of multiple vendors, subcontractors and customer technical groups in multi-site complex Cisc...
Reporting to the Contact Center Director, the Training Manager is tasked with training and educating new and existing Contact Center consultants on Viking products, services, sales and customer service skills. The Training Manager must be passionate about the travel industry and able to create a premium first impression with the new hires. Deliver new hire and on-going training with emphasis on cu...
The Registration and Scheduling Operations Manager is responsible for managing the day-to-day operation of the contact center, Supervisory team and Customer Service Representatives, with an emphasis on client, candidate and employee satisfaction. The Operations Manager is accountable for the service delivery, financial performance, and operational execution of contact center services for the Ameri...
Are you Passionate about Customer Support and Driving Innovative technical solutions to make support easy, accessible, and timely? Do you love to figure out business process challenges to Improve Quality and Create Efficiencies? Catalina is seeking a Manager to oversee all aspects of Contact Center operations and to help shape the future of Customer Support. On a daily basis, manage On-Shore / Off...
Position Description Position Summary: As a Telephony Application Development Manager (TADM) , you will be a member of the Global IT Team. This team is responsible for developing, implementing and maintaining core telephony and contact center services for AIG Property and Casualty offices around the globe. The TA/IM supports the integration/interface of the contact centers business processes and s...
Manage an innovate a Contact Center - inbound, outbound, multi media (800#, email & Live Chat) Duties and Responsibilities Manage the people on your team in a proactive and caring way to achieve the sales targets provided by upper management. Develop & manage a date driven lead management process for quote/catalog requests Work closely with upper management to implement efficiency improvement idea...
COMPANY OVERVIEW: Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Distributors in more than 80 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutriti...
Job Title: QA Project Manager Location: Chandler, AZ and Charlotte,NC and Minneapolis,MN Duration: 18 Months Minimum Qualifications: · 3+ Years of Internet/Mobile Banking project management, QA testing, or related activities · 5+ years of working within a Technology & Operations Organization or similar industry · 5+ years of experience managing/coordinating Enterprise Testing · 7+ years of experie...
Position Description AIG – Retirement Income Solutions (“RIS”) is a true pioneer in the retirement savings industry, with roots dating to 1919. Today, RIS focuses primarily on meeting Americans' lifetime income needs, continuing to be an innovator in developing guaranteed income solutions. We believe that our success depends on building a world class team. If you would like to be a part of our tea...
Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise in an environment of independence and objectivity. We are accomplished scientists, analysts, engineers, management experts, researchers, and technology specialists who work in areas that are essential to our nation’s wellbeing. Our work focuses on s...
Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise in an environment of independence and objectivity. We are accomplished scientists, analysts, engineers, management experts, researchers, and technology specialists who work in areas that are essential to our nation’s wellbeing. Our work focuses on s...
RESPONSIBILITIES: Our client is seeking a Unified Contact Center Customer Support Engineer in Durham, North Carolina (NC). This position is within the Contact Center Technical Assistance Center (TAC) team and has the following responsibilities: Provide second/third level technical support on a worldwide basis via phone, email, web and remote access to customer sites where Unified Contact Center an...
SUMMARY: Responsible for the daily 24/7 operations of an assigned shift and coordination of activities between shifts within the Contact Center in accordance with AAACP policies and AAA Quality Standards. This includes, but is not limited to staffing needs, achieving sales and customer service goals. Responsible to fulfill all supervisory responsibilities including maintaining the security of conf...
Job Title: Avaya Contact Center Engineer Job Location:PROVIDENCE RI 02903 Duration:06 months (Potential Extension) Required Skills: 11+ Years plus in contact center telephony, with predominant focus on Avaya contact center technlogies. In-depth familiarization with he following areas is required – • Aura Communication Manager, AES, S87XX, CMS Supervisor, Modular Messaging, ATT Routlet, ATT Busines...
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Job Title: Senior UCCE Engineer, Contact Center Services (Architecture, Infrastructure, Applications, CVP, ICM, UCCE, UCCX) Status: Full-time Job Location: REMOTE (requires 20-25% travel) Job Summary: ShoreGroup is expanding its Contact Center practice and is actively seeking candidates who have demonstrated progressive experience in the design, build, deployment and project management of contact...
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Customer Service Career Tools

Customer Support Director

Salaries

$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
(94 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
56%
Some College Coursework Completed
20%
Master's
18%
Certification
2%
Vocational
2%
Associates
2%
(50 Respondents)
Source: Monster.com Careerbenchmarking Tool

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