Contact Center Manager Jobs
Responsibilities The Contact Center Group Leader/Regional Manager reviews and contributes to the development of business plans, operational procedures and systems which support the division’s long-term, strategic objectives and will build and foster strategic alliances across the organization. Motivates and coaches others to achieve results and maximize personal potential by providing ongoing feed...
Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs...
DESCRIPTION: Contact Center Manager position is responsible for managing and directing the day to day operation of the contact center acting as the main level of support. This position is responsible for providing leadership to staff through strategic direction, planning, and organization. This individual ensures that the contact center provides a high level of prompt, efficient, friendly member s...
Senior Manager Contact Center Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the plac...
The SC Contact Centers has an immediate opening available in its Call Centers. This is an exempt position with a competitive wage and benefit package. Exempt employees normally work between forty (40) to fifty (50) hours per week. The expectation is an annual average of no less than forty-five hours per week. Job Description: The Quality Assurance Manager is responsible for the overall strategy an...
UnitedHealth Group Multiple
Description: In In this exciting IT Product Manager role, you will be responsible for defining the product, product roadmap and managing and prioritizing product requirements and enhancements for the Virtual Contact Center (VCC) products and services. This position will lead the activities in rolling out existing and emerging VCC products to both internal to UHG and external clients, working with...
The Project Manager will be responsible for the customer deployment of the Contact Center solution. He or she will ensure that optimization needs are satisfied through establishing criteria for success and the overall project plan which includes management of project budget, resource requirements and delivery schedule. He or she will manage internal efforts and those of third party/partners as wel...
Description Integrated Customer Solutions (ICS), a division of CSC, provides solutions for Federal Agencies with Contact Center Solutions by providing and running POC Call Centers for specific agencies. The ICS office has an immediate need for seasoned Call Center / Contact Center Program Manager in our Chantilly, VA location. Candidates must have experience running a high volume Contact Center. M...
Contact Center Assistant Manager - Coach, Trainer, Problem-Solver Job Label:CONHEAR-CCAM If you enjoy motivating a team of call center employees to provide excellent customer service, this newly-created Contact Center Assistant Manager position may be ideal for you. Join the Connect Hearing team in Brentwood, Tennessee, where you will assist the Director with employee relations, administrative dut...
Contact Center Operations Manager Job Description: We are looking for a seasoned Contact Center Operations Manager to join our Health Care Inquiry Team located in the Salt Lake City area in UT. The Operations Manager is directly responsible for developing and providing leadership to a team of Customer Service Supervisors and all aspects of customer support activities. This position will help creat...
Requirements We are looking to hire an experienced call center manager to assist us in the development and execution of our Contact Center support strategy for wireless products. As the Technical Contact Center Manager your primary responsibilities will include championing efforts designed to expand the technical competencies of our CEC contact centers and to extend the range of support that we ar...
Contact Center Manager - eCommerce POSITION OBJECTIVE This position manages the daily activities of the Call Center Assistant Managers and their teams. The Manager is responsible for the performance measures/outcomes for their respective teams. Drive team perfomance in the areas of selling, negotiation and closing skills to promote the sale of additional products to customers while shopping on Koh...
Company Confidential Austin, TX, 78728
Looking for an Outbound Department Manager to lead a growing team of account and program managers in the delivery of transactional telesales, demand generation and inside sales related services. As part of this team, you will work directly with the General Manager on achieving the financial and operational goals for the Department. This role is ideal for candidates with strong leadership skills, e...
POSITION OBJECTIVE This position manages the daily activities of the Contact Center Supervisors and their teams. This Assistant Manager is responsible for the performance measures/outcomes for the Social Monitoring (including Facebook, Twitter, Pinterest), eMail, and Live Chat segments of the contact center. PRIMARY RESPONSIBILITIES Deliver Service Excellence Leads exempt and non-exempt teams to s...
We are seeking a customer service operations manager with experience in the transportation industry. Duties: * Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and r...
Essential Duties and Responsibilities: Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Must be a fast study and quickly learn the company culture. Relies on extensive experience and judgment to plan and accomplish goals. Responsible for developing and implementing the strategic plan fo...
Marking Communication: • Attend Marketing Communication meetings with Brand Management and raise hot issues from the Contact Center • Provide feedback on the content of marketing promotions prior to mailing • Provide feedback on potential barriers within the reservation system • Partner with Work Force Management to determine staffing requirements for upcoming promotions (volume, start and end dat...
Zions Bancorporation is now accepting resumes for our Business Analyst position located in our Contact Center in Salt Lake City, UT. The ideal candidate for this position will have the skills and experience necessary to: Be responsible to work with various business users to review, analyze and evaluate business systems and make recommendations for improvements and changes Perform and participate i...
Contact Center Analyst Location: Mountain View,CA Duties · This position is responsible for managing our customer contact application on the Cisco UCCE / UCCX platforms. · Experience with contact center best practices, key performance indicators /metrics and customer care applications is highly desirable. · Candidates will have strong technical writing skills and will be responsible for managing t...
Company Confidential Wilmington, DE, 19801
Avaya Contact Center and Software Programming Engineer The candidate should have demonstrated skills in supporting Avaya call centers, Avaya PBX equipment installation, system upgrades, system administration, and troubleshooting complex issues. Skills include, but are not limited to the following: Responsible for programming support of the Avaya Contact Center and CMS o Proficiency with Avaya Call...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Organizes user conferences by gauging interest; promoting new information releases; developing program agendas; arranging presentations; managing conference logistics.
Accomplishes customer support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
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