Contact Center Manager Jobs
Company Confidential San Juan, TX
The Firm: Our client is in the 2nd decade of providing near and offshore call center solutions. They have growth continuing in their customer care Telesales and BPO segments. 1000+ FTE’s in multiple locations. Accreditations: Data Security excellence SSAE 16 Certification FDCPA Training TCFAPA Compliance Opportunity: Run and oversee the floor of 200-400 agents Mentor floor and middle mana...
Manage an innovate a Contact Center - inbound, outbound, multi media (800#, email & Live Chat) Duties and Responsibilities Manage the people on your team in a proactive and caring way to achieve the sales targets provided by upper management. Develop & manage a date driven lead management process for quote/catalog requests Work closely with upper management to implement efficiency improvement ...
Unum Group Columbia, SC
Description Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and e...
Piedmont Natural Gas Co Inc Fayetteville, NC
Position Purpose: The Customer Contact Center Manager directs the day to day operations of the assigned site to meet or exceed the strategic goals set by the Piedmont Natural Gas (PNG) Leadership Team in support of positive customer relationships balanced by corporate fiscal responsibility. The manager is held accountable for achievement of key measurements to include achieving overall results fo...
W.W. Grainger, Inc. Waterloo, IA, 50702
Job Posting Title Contact Center Manager Work Location(s) US-IA, WATERLOO Requisition Number 52141916 Company Information Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 21,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger te...
Unum Columbia, SC, 29209
Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and...
We are currently seeking a Contact Center Manager (Call Center Manager) for our Ashland, MA location. He/She will manage a team of Customer Service Representatives and will be the point person for decisions, resolutions and maintenance of an assigned team’s operation. The Contact Center Manager (Call Center Manager) is responsible for team success in meeting internal and external production goals,...
Position Definition: The primary task of the Customer Service Representative is to accurately and efficiently receive and or proof sales orders and changes over the telephone. In addition to this, the Customer Service Representative is responsible for helping the customer and making their experience with L-com pleasant and productive. This job is an hourly position that reports directly to the Sa...
About the Job This is an opportunity for you to join a nationally award winning Customer Service team. (Customer Service Department of the Year 2011 and 2012) As a Customer Service Representative you are responsible for providing exceptional service in a fast paced, dynamic, multi-channel environment. Customer Service Representatives accurately and efficiently receive and enter sales orders, prov...
Home Depot Kennesaw, GA, 30152
YoW, master distributor of plumbing & door hardware. POSITION PURPOSE - The Contact Center Manager is responsible for understanding and translating Contact Center strategic goals into executable deliverables and for driving the overall execution of function specific business unit goals. This role reports directly to the Contact Center Director or the Sr. Contact Center Manager and is directly res...
Computer Aid, Inc. Albany, NY
Position Description/Responsibilities (CCC/Vendor): CAI IS AN EQUAL OPPORTUNITY EMPLOYER This position reports to the Contact Center Manager as a Front-Line Team Lead ( Supervisor), primary responsibility is to manage a team of 15+ customer service team members. Responsible for performance appraisals to assess strengths and development needs, providing feedback and opportunities for growth. Coac...
Comcast Spectacor, L.P. Exton, PA
Part-Time Customer Service Representative Overview Paciolan (formerly New Era Tickets) is a market leader in the ticketing industry based in Exton, PA. We are the main call center for multiple venues across the United States and Canada that the Customer Service team will support. We are looking for a dynamic individual that can help take our customer service quality to the next level. This posit...
Comcast-Spectacor Exton, PA
Sales & Marketing: Client Relations/Customer Service CUSTOMER SERVICE REPRESENTATIVE - Paciolan (Exton, PA) Part-Time Customer Service Representative Overview Paciolan (formerly New Era Tickets) is a market leader in the ticketing industry based in Exton, PA. We are the main call center for multiple venues across the United States and Canada that the Customer Service team will support. We are ...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines customer support service requirements by surveying end-user groups; benchmarking best practices; analyzing information and applications.
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
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